Navan (Formerly TripActions) Reviews & Product Details

userfriendly, comprehensive how to articles Review collected by and hosted on G2.com.

when you want to delete a personal email from a guest account this is rather cumbersome Review collected by and hosted on G2.com.

It’s easy to use and very complete. You have everything you need on a single platform. Review collected by and hosted on G2.com.

Its agents take a very long time to resolve incidents, and making any change on the platform is very difficult. Review collected by and hosted on G2.com.

The customer service availability is good. In addition, the dashboard is very useful and easy to work with. Review collected by and hosted on G2.com.

In our case, the constant change of POC disrupts the process, because each time we have to update everything and essentially start over with the new one. Review collected by and hosted on G2.com.

I like that the help center helps me every time, and that it’s easy to make reservations. As an admin, I can easily create bookings and generate detailed reports on our company’s travel expenses. The reporting tools help me track expenses across categories, analyze spending over different periods, and manage our travel budget more effectively. Navan makes travel management easier and more efficient, and the initial setup was so easy. Review collected by and hosted on G2.com.

I’m happy with Navan, but I’d like more detailed reporting filters and customization options. I’d also like a wider range of hotel and flight options at more competitive prices. Review collected by and hosted on G2.com.

Over the past year, I have used Navan's business travel tool multiple times to book my off-site visits. It's an easy, no-nonsense flow while making the travel booking. It gives you good options to choose from, along with the decided budgets. There are direct options to download trip-related artifacts, such as flight tickets, in one click. The feature that I liked the most is the Slack notification it sends you to do a web check-in as soon as the check-in window opens - that is very helpful. Review collected by and hosted on G2.com.

One issue that I faced recently was while submitting a food reimbursement. The bill had taxes listed separately (CGST and SGST), which were not auto-captured from the receipt, and I had to manually update the tax values for logging the expense. It's not a big deal, but it would be great if the OCR reads the taxes and adds them automatically instead of having to do a manual entry. Review collected by and hosted on G2.com.

I love being able to categorize and control spending for our team. I can create daily budgets and limits, not just weekly or monthly budgets like with others. Setup was easy. Review collected by and hosted on G2.com.

I wish there had been more training and clearer explanations of how the integration works. Navan has more than one way to integrate with QuickBooks Online, but I wasn’t given suggestions or explanations during setup, so I was confused about the best option. The integration I selected without knowing much about it caused a lot of issues in our reporting. Review collected by and hosted on G2.com.

What I find most useful about Navan is how it combines travel booking and expense management in a single platform. It's easy to book trips, expenses are automatically matched to travel, and the mobile app makes it simple to manage employee travel while on the go. It saves time, reduces administrative work, and makes the whole travel process much more seamless. Review collected by and hosted on G2.com.

some distribution issues. Airlines need to engage more Review collected by and hosted on G2.com.

I like that Navan (Formerly TripActions) is our company-wide booking, travel, and expense reimbursement platform. It allows for easy bookings for our employees and provides a seamless approval chain for expense reimbursement. I also like that we can track every single expense from our employees, from a booked flight and hotel down to daily meals. Review collected by and hosted on G2.com.

I would like reporting to be more customizable and country specific. For example, our Germany PEO has expressed that the formatting of our Navan report is not compliant with Germany travel reimbursement regulations. Review collected by and hosted on G2.com.

The UI/UX and integrations are incredibly helpful. I also appreciate the pricing options, with clear availability and flexibility. Onboarding to the platform has been smooth, and the ongoing support from the Account Manager, along with 24/7 assistance from agents, has been great. The AI chatbot is useful and can handle travel changes, which is especially helpful when I don’t want to speak with a live agent. When I do need an agent, wait times are minimal to non-existent. Review collected by and hosted on G2.com.

During periods of high traffic driven by external events, the site can feel slower than expected. Review collected by and hosted on G2.com.

- Automated invoice submissions that accept any format (JPJ, PDF), with AI that automatically identifies and assigns the correct expense category.

- Navan Lets you book your travel using third-party aggregators like booking.com or hotels.com

- Navan card can be easily added to you Uber as well and it manages your corporate taxi bills as well

- All the Data in One Place related to travel - Food, Accommodation, Travel, Reimbursements etc, helping you conduct the necessary analysis and make informed decisions.

Travel Rewards - It rewards you points on every booking, You can accrue reward points and save more with loyalty memberships and frequent flyer miles

-Customer Support provided is quick and easily accessible Review collected by and hosted on G2.com.

- It should automatically detect and select the local currency when making payments. Right now, it defaults to dollars, and I have to manually switch it to the local currency during checkout.

- You have to first create a proposal for any business travel, the estimates in the proposal are always lower as compared to the final billing which doesn't reflect the correct provisioning

-Limited global inventory - The hotel options are very limited in global locations

- I also feel the platform fee it charges is a bit high compared to competitors, but it’s still worth it for the features it provides Review collected by and hosted on G2.com.