--- title: Malbek Reviews meta_title: 'Malbek Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 85 reviews by the users' company size, role or industry to find out how Malbek works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 85 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Malbek Reviews **Vendor:** Malbek **Category:** [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 ## About Malbek Malbek is a comprehensive contract lifecycle management (CLM) solution designed to streamline and enhance the contracting process for large enterprises and fast-growing businesses. By providing an end-to-end platform, Malbek eliminates the challenges associated with manual and disjointed contracting, allowing organizations to manage their contracts more effectively. The solution is built on a secure and scalable infrastructure, making it suitable for businesses of varying sizes and complexities. The target audience for Malbek includes legal teams, procurement departments, and business units that require efficient contract management to support their operations. With its user-friendly interface and robust features, Malbek caters to organizations looking to increase top-line revenue, improve operational efficiency, and mitigate risks associated with contract management. Specific use cases include contract creation, approval workflows, and compliance tracking, all of which are essential for maintaining control over contractual obligations and ensuring alignment with business objectives. Key features of Malbek CLM include a powerful contract repository that allows users to search and locate contracts and clauses with ease, akin to the experience of online shopping. This feature significantly reduces the time spent searching for documents, enabling users to focus on more strategic tasks. Additionally, Malbek offers modular and reusable building blocks for contract authoring, which ensures consistency and quality across all documents. Users can create and edit contracts using familiar tools such as MS Word or online editors, making the transition to Malbek seamless. Malbek also enhances the approval process with mobile capabilities and automated reminders, ensuring that contracts are tracked and approved in a timely manner. The platform imposes a superior layer of process governance, reinforcing control across the enterprise and reducing the likelihood of errors or compliance issues. By incorporating pre-approved language and terms, Malbek provides visibility into potentially risky clauses, allowing organizations to proactively manage risk and maintain compliance. Furthermore, Malbek empowers business users to create tailored solutions without the need for coding or IT intervention, redefining simplification in contract management. With out-of-the-box integrations to popular business applications such as Salesforce, Workday, Slack, and Office 365, Malbek facilitates improved collaboration among teams. This seamless flow of contract data between systems contributes to dramatically reduced contract cycle times, ultimately enhancing the overall efficiency of the contracting process. ## Malbek Pros & Cons **What users like:** - Users value the **ease of use** of Malbek, noting its flexibility and effective integration for contract management. (10 reviews) - Users value Malbek's **high configurability** , allowing customization to fit unique business processes and integrate seamlessly. (7 reviews) - Users value the **high configurability** of Malbek, allowing seamless integration and customization for unique business processes. (6 reviews) - Users value the **high configurability** of Malbek, allowing seamless integration and adaptation to unique business processes. (5 reviews) - Users value the **great customer support** from Malbek, enhancing their overall experience and contract management efficiency. (5 reviews) - Efficiency (5 reviews) - Users value the **high configurability** of Malbek, appreciating its flexibility to fit unique business processes seamlessly. (5 reviews) - Easy Setup (4 reviews) - Features (4 reviews) - Implementation Ease (4 reviews) **What users dislike:** - Users note that **improvement is needed** in amendment workflows and training to enhance efficiency and ease of use. (4 reviews) - Users express a need for **missing features** like better approval tracking and document visibility in Malbek. (4 reviews) - Users experience **access limitations** due to costly licenses, affecting collaboration and security settings management for contracts. (3 reviews) - Users find Malbek's **document management clunky** , making it hard to track approvals and locate essential contracts. (3 reviews) - Users find Malbek **expensive** due to separate costs for add-ons and limited licenses affecting collaboration. (3 reviews) - Inefficient Search Functionality (3 reviews) - Search Difficulty (3 reviews) - Workflow Complexity (3 reviews) - Complex Workflow (2 reviews) - Confusion (2 reviews) ## Malbek Reviews ### 1. Empowers Legal Workflows with AI **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro G. | Clinical Program Dean's Fellow, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Malbek?** I like how Malbek strikes a good balance between structure and customizability. The system has an out-of-the box structure without being rigid, which I appreciate. It allows me to work within a framework (rather than having to build from a blank canvas every time I would like to add a new workflow or facet). Even if a function or a service isn't immediately apparent on the screen, with a little thought, I always find what I'm looking for. The structured intake is definitely a big win for us. The AI review feature helps me review contracts faster and turn around redlines quicker. Although the initial implementation was a little overwhelming, we were able to establish a good rhythm very quickly once we got into the habit. **What do you dislike about Malbek?** It feels like sometimes in the system, there are legacy functions that hinder the system. For example, the agreement header form seems to just be deadweight and can be confusing to users. **What problems is Malbek solving and how is that benefiting you?** I use Malbek for structured intake, AI contract reviews to speed up my process, and efficiently managing redlines and e-signatures. **Official Response from Shreya Chandrashekar:** > It's great to hear that Malbek's balance between structure and customizability, as well as the AI review feature, have been valuable for your workflows! Thank you for taking the time to write a review, we appreciate your feedback about the legacy functions and will work on addressing this issue. ### 2. Streamlined Contract Management with Minor Reporting Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Robin A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Malbek?** I really like the fact that it's very easy to create a business workflow and an approval flow in Malbek. I can create a new one easily, but it's even easier to copy an existing business workflow or approval workflow to a template. It's very helpful for me as the administrator because using other platforms was a bit more complicated to create new workflows. Malbek makes adjustments quicker and allows me to create separate workflows for specific templates. I also appreciate how easy it is to get acclimated as a new user. I started with the company five months ago, and I can already create workflows, new templates, configure contract documents to auto-populate, and create conditional language and clauses. It's easier than other platforms I've used. **What do you dislike about Malbek?** I think a little bit of improvement in the reporting process. Some of the functions in the reporting, like the facet 'waiting for approval from', I would love to be able to filter by that, but it's not available to be filtered. I can display it, but I can't filter it out, so I can't have customized reports that immediately show what's waiting on specific approvers. Also, as a CLM administrator, I would love to be able to create reports and actually share them out to people without waiting for them to subscribe to the reports. And, I'd like to be able to clone a report instead of having to create a new report every time. **What problems is Malbek solving and how is that benefiting you?** Malbek provides a single source of truth for our contract repository and helps manage approval documentation according to company policy. It makes workflow creation easier and faster, reducing complexity compared to other platforms. **Official Response from Shreya Chandrashekar:** > Thank you for sharing your positive experience with Malbek! We're glad to hear that you find Malbek easy to use and that it has streamlined your contract management process. We understand your concerns about the reporting process and will work to enhance the functionality to better meet your needs as a CLM administrator. ### 3. Solid Contract Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Niamh N. | Senior Business Technology (NetSuite) Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Malbek?** I like that Malbek is quite user-friendly, allowing me to become the administrator without any prior knowledge and without needing an external third party for support. I'm able to create new templates and business flows easily. The solution center is very comprehensive, which helps me understand whether a specific functionality exists and how it impacts other areas within Malbek. **What do you dislike about Malbek?** The permissions aren't very clear. As an administrator, it was very unclear about the type of roles and permissions, and it took us a long time to assign appropriate roles to users. **What problems is Malbek solving and how is that benefiting you?** Malbek is where we record legal contracts, especially for vendors. It's user-friendly, allowing me to create templates and business flows without external help, thanks to its comprehensive solution center. **Official Response from Elizabeth Painter:** > Thank you for sharing your experience with Malbek! We're thrilled to hear that you find our platform user-friendly and appreciate the ease of creating templates and business flows. We understand your concerns about permissions and we are always improving clarity, help documentation, and our labeling. If you need any assistance with assigning roles or have any other questions, please don't hesitate to reach out to our support team. We're here to help and ensure you get the most out of Malbek for your contract management needs. Thank you for choosing Malbek! ### 4. Best-in-Class UI/UX and Deeply Integrated AI in a Customizable CLM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Malbek?** It's an "opinionated" CLM that nudges users toward best-practices, but it is also highly customizable for when we want to do things differently. Its AI is integrated within the core system, rather than a wrapper around existing legacy systems. Their UI/UX is by far the best we've seen, with an intuitive interface. Their onboarding team is eager to turn us into "raving fans" of the system, which we intend to become. **What do you dislike about Malbek?** Some of the more advanced features are add-on, rather than included in the base price. They also place limits on the number of documents that can be analyzed using AI. **What problems is Malbek solving and how is that benefiting you?** We were looking for an intuitive, AI-first, and enterprise-level CLM solution. Some of their solutions will be game-changing for us, like their intelligent amendments AI tool. Our existing solution (Conga) was incredibly clunky and its AI tools were not well integrated into the system. **Official Response from Shreya Chandrashekar:** > We're thrilled to hear that you appreciate our opinionated yet customizable CLM, integrated AI, and best-in-class UI/UX! Our team is dedicated to providing a seamless onboarding experience and we're glad to have you as a raving fan of our system. We understand your concerns about add-on features and limits on AI document analysis, and we're continuously working to improve our offerings ### 5. Makes Legal Negotiations Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin H. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Malbek?** I use Malbek more frequently than I did previously. I really appreciate being able to add contacts in for signatures and Legal can manage the process from there. **What do you dislike about Malbek?** Still kind of clunky! It can be difficult to find contracts and know exactly what needs to be updating before selling a customer a new product. **What problems is Malbek solving and how is that benefiting you?** It's solving the problem of sending Terms and Conditions to prospects, having them edit it, me forward the email to legal, etc. Before Malbek it was a lot like the game of telephone trying to negotiate terms with prospects. This cuts down on the process 10 fold. **Official Response from Elizabeth Painter:** > Thank you for leaving us such a glowing review, Kaitlin! When Sales and Legal are working together it really creates a harmonious experience for all involved. We also love to hear that the telephone game is being eliminated by 10-fold and that you're taking advantage of our Slack integration. We appreciate your feedback how it can be a little clunky at times. We always strive for a modern approach to our user interface and we continuously release enhancements to the application. Feel free to reach out to your CSM directly to discuss where you are seeing a clunky experience. We would love to take that feedback into consideration for future iterations of the UI. ### 6. Streamlined Contract Management, Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Jared S. **Reviewed Date:** December 22, 2025 **What do you like best about Malbek?** I like the user interface of Malbek and appreciate that it's easily customizable and configurable without needing any coding. I also like that we have visibility into our contracts and where they are in the process. The customizability and configurability allow us to make changes quickly without any core development, which is incredibly helpful. The visibility into contracts is beneficial for our users who need to know what's happening with their contracts and where they are in the process. Malbek provides that flexibility and visibility we need. **What do you dislike about Malbek?** 1. Reporting could be substantially improved, maybe by adding something like Power BI within the app. 2. When starting in Malbek, you have to be very thoughtful about what you are doing because it may lead to rework, especially around fields you want added or changed. 3. The vendor master/supplier master feel a bit disjointed. 4. Lastly, the initial setup could have been better because we didn't have a foundation to start with, so we didn't know what we were getting into and realized later things we might have done differently. **What problems is Malbek solving and how is that benefiting you?** Malbek simplifies and unifies contract processing, providing visibility into contract status and automating workflows. **Official Response from Elizabeth Painter:** > Thank you for your thoughtful feedback and for sharing your experience with Malbek. We're glad to hear that the flexibility, configurability, and visibility Malbek provides have helped your team streamline contract management and gain better insight into contract status and workflows. Empowering business users to adapt processes without coding is a core part of our platform philosophy, so it's great to see that value reflected in your experience. We also appreciate the constructive feedback around reporting, supplier management, and implementation planning. Customer input like yours plays an important role in shaping our product roadmap and customer success approach. We've continued to invest in enhanced reporting and analytics capabilities (especially with our new BusinessIQ offering), deeper operational insights, and implementation best practices to help organizations establish a strong foundation from day one while minimizing future rework. Thank you for partnering with us and for taking the time to share both what is working well and where we can continue to improve. We look forward to supporting your team as your contract management program evolves. ### 7. Highly Configurable Contract Lifecycle Management **Rating:** 4.5/5.0 stars **Reviewed by:** Saj S. **Reviewed Date:** February 02, 2026 **What do you like best about Malbek?** I really like Malbek for its high configurability. It's not a very rigid solution, so there's always a way to achieve what you're looking for, and you very rarely hit hard stops. This configurability is particularly useful for me because my company is somewhat large and has very unique processes. It's important that Malbek can integrate with our current tools and fit into our existing processes. I also appreciate that it's easy to search and it's a very flexible and useful contract management tool. Additionally, I find Malbek's integration with Salesforce to be beneficial. **What do you dislike about Malbek?** I think they can spruce up their user experience a little bit. **What problems is Malbek solving and how is that benefiting you?** I use Malbek for easy contract workflows, AI extraction, and seamless integration with Salesforce. It's a flexible repository and useful contract management tool. **Official Response from Shreya Chandrashekar:** > We're glad to hear that you find Malbek's high configurability and flexibility beneficial for your unique processes and integration needs. We appreciate your feedback on the user experience and will take it into consideration for future improvements. ### 8. User-Friendly Interface and Time-Saving AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Malbek?** The user interface is very user-friendly, which makes training new colleagues much easier. Additionally, the new Malbek AI features, together with the playbooks, are fantastic and have been saving me a lot of time. I absolutely love it. **What do you dislike about Malbek?** The dashboards are quite limited and lack a variety of features and filters. In my opinion, Malbek could benefit from making improvements to its dashboards. **What problems is Malbek solving and how is that benefiting you?** Malbek is extremely user-friendly and serves as a central hub for all contract-related matters, making it easy to track contracts and address any queries in one place. We have experienced significant benefits, such as no longer having to chase down different versions in emails or wait on the legal team for updates. Everything is consolidated, making it much easier to monitor and review contracts quickly. Personally, this has resulted in fewer bottlenecks, faster deal turnaround, and greater confidence that nothing is being overlooked. Additionally, the new AI feature is absolutely impressive—it has reduced our legal review time and ensures we rarely miss any important points in large contracts, as the AI reviews them thoroughly. **Official Response from Shreya Chandrashekar:** > Thank you for sharing your positive experience with our user-friendly interface and time-saving AI features! We appreciate your feedback about the limited dashboards and will work on enhancing them to provide a better user experience. ### 9. Customizable Contract Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda W. **Reviewed Date:** December 09, 2025 **What do you like best about Malbek?** I like Malbek's customization ability in the total contract cycle, including customizable approvals. The reporting function is helpful for creating metrics, and I enjoy that they consistently release enhancements, always trying to make the system better for users. I appreciate the ability to manage the approval process at different stages, ensuring the right people are seeing and approving contracts. It's optimal that we can make changes without the help of IT or Malbek support. I also value creating reports based on different template domains or specific criteria that can be scheduled for delivery to individuals. **What do you dislike about Malbek?** I would like to see more options to resend approvals in a workflow or the ability to see what documents were sent with approvals. If the email is lost, it's not possible to see what was sent in the original approval workflow. Having the ability to remind a specific person in a complex workflow would help speed up the approval process. The daily or 3-day reminder emails are fine, but most people that are approving contracts have a lot of emails from Malbek, and the reminder just gets lost as well. **What problems is Malbek solving and how is that benefiting you?** Malbek helps with contract storage, approval audit repository, and contract collaboration. **Official Response from Elizabeth Painter:** > Thank you for being a Malbek customer! We're delighted to hear that Malbek's flexibility, configurable approval workflows, reporting capabilities, and continuous product enhancements have helped your team manage contracts more effectively. Giving business users the ability to adapt processes, manage approvals, and generate meaningful insights without relying on IT is a key part of what we strive to deliver. We also appreciate your thoughtful suggestions around approval visibility and notifications. Feedback like this directly influences our product innovation. We've recently introduced enhancements that provide greater visibility into approval workflows, including the ability to review document details and approver activity more easily throughout the process. We're also continuing to expand workflow automation and notification capabilities to help organizations keep approvals moving, reduce bottlenecks, and ensure stakeholders stay informed without overwhelming their inboxes. ### 10. Flexible, User-Friendly Contract Management **Rating:** 4.5/5.0 stars **Reviewed by:** Teri K. | Legal Technology Contracts Manager **Reviewed Date:** December 16, 2025 **What do you like best about Malbek?** I like the flexibility the system provides us. It's easy to use and navigate. It also allows us to manage the configuration internally. They also have an amazing support team that's willing to help answer any questions or provide technical guidance. It helps streamline the business processes involved in managing contract negotiations and approvals, ensuring that we remain compliant. It also helps us store our contracts so that we can use the robust repository tools to find and report on contracts quickly. **What do you dislike about Malbek?** Working with amendment workflows could be simpler as well as simplifying the configuration transition between sandbox and production environments. Allowing an automated migration between sandbox and production environments would significantly cut down admin time and reduce risk of missing configuration. **What problems is Malbek solving and how is that benefiting you?** I use Malbek to streamline contract negotiations and approvals, ensuring compliance and providing a robust repository for quick contract retrieval and reporting. **Official Response from Shreya Chandrashekar:** > We're glad to hear that you find Malbek flexible and user-friendly! Our support team is always here to help with any questions or technical guidance, and we're committed to continuously improving our platform to meet your needs. ### 11. User-Friendly CLM with Room for Integration Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Quynh Nhu P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Malbek?** I find Malbek user-friendly, which makes it easier for me to make changes as a CLM admin. Also, it streamlines the contracting process and allows for self-serve capability by the business. **What do you dislike about Malbek?** I would love to see an integration between the clickwrap capability and the regular contracting process. **What problems is Malbek solving and how is that benefiting you?** We use Malbek to streamline the contracting process and enable self-serve capability for our lines of business **Official Response from Shreya Chandrashekar:** > We're pleased to hear that Malbek is providing an effortless contracting experience for you. Our goal is to continue solving contract lifecycle management challenges, and your feedback helps us in that pursuit. ### 12. Highly Customizable and Empowering Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Allison R. | Contracts Manager, Project Services, CCM Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Malbek?** I appreciate the platform's flexibility, which allows me to tailor it to fit my business processes. Additionally, I value the option to manage and configure the platform on my own. **What do you dislike about Malbek?** There is nothing to dislike about this product; it worked perfectly right out of the box! **What problems is Malbek solving and how is that benefiting you?** Digital transformation plays a crucial role for organizations aiming to keep pace with emerging technologies and shifting market needs. This process entails incorporating digital solutions across different areas of a business, which helps boost efficiency, elevate customer experiences, and maintain competitiveness in a fast-changing environment. **Official Response from Shreya Chandrashekar:** > We are thrilled to hear that you find Malbek highly customizable and empowering. Our goal is to provide a platform that fits seamlessly into your business processes and allows for easy configuration. Thank you for sharing your positive experience! ### 13. Makes working with legal documents easier for everyone! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Malbek?** I still love that you can make a note and ping the legal team or an individual on our team so that we get an email when they respond. **What do you dislike about Malbek?** I still find it confusing how or when our legal team will see the document after I enter it. **What problems is Malbek solving and how is that benefiting you?** I'm able to submit legal documents for a customer to my legal team without emailing them and all of the versions are together so everyone involved within my organization can see the history and notes. **Official Response from Elizabeth Painter:** > Thank you so much for leaving a review and sharing your experience with us! It's great to hear that you have been able to save time, integrate with Salesforce, keep up with versions, and eliminate the back and forth with Legal. All in all, it sounds like business is flowing much smoother. The team has definitely worked really hard on the connections with leading business applications so I will be sure to share that feedback with the team. That being said, we can definitely understand how some processes can be confusing at first. Every provider does things a little different and we are always looking for ways to improve. If you ever need any assistance don't hesitate to reach out to support or check out our online help center. We continuously add documentation and help resources to ensure you have what you need to succeed. We appreciate your candor. ### 14. Coupa’s Contract Automation Makes Tracking and Renewals Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Malbek?** I like the automation with Coupa. It makes it easy to store contracts and go back to them when needed, and I also appreciate the reminders for contract expiration dates. **What do you dislike about Malbek?** Overall, I think it needs improvement in automatic saving. Reducing duplicate data entry and providing more accurate auto-populate functionality would enhance usability and efficiency. **What problems is Malbek solving and how is that benefiting you?** It facilitates the compliance process, improves communication with finance, and helps with contract tracking. **Official Response from Shreya Chandrashekar:** > We're glad to hear that you find our contract automation helpful and that it's making contract tracking and renewals easier for you. Thank you for your feedback on the automatic saving feature. We are always working to improve our system and will take your suggestions into consideration. ### 15. User-Friendly and Highly Customizable Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ebony W. | Contracts Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Malbek?** I like how user friendly the platform is as well as how customizable the system is. **What do you dislike about Malbek?** I think there could be more in depth training to help new users understand the back end of the system quickly. **What problems is Malbek solving and how is that benefiting you?** They are solving any system bugs and fixes we may need when it comes to workflows. **Official Response from Shreya Chandrashekar:** > Thank you for sharing your positive experience with Malbek's user-friendly and customizable platform! We hear you and understand the importance of comprehensive training and will work to enhance our onboarding process for new users. ### 16. We have integrated Malbek with our salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Adi S. | Oracle Customer support implementation, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Malbek?** Easy to use, great support from the Malbek **What do you dislike about Malbek?** add more features which they already do. **What problems is Malbek solving and how is that benefiting you?** They are addressing all of our contract management needs, including handling every legal requirement. **Official Response from Elizabeth Painter:** > Thank you for your review! We're delighted to hear that you value the personal relationship with our team and found the implementation process easy. It's fantastic to know that our support has been helpful and that Malbek is meeting your contract management needs and legal requirements. We appreciate your feedback on the reporting tool and workflow features. Integrating Malbek with Salesforce into your workflow is incredibly valuable, as it enhances visibility and streamlines your contract processes within your existing systems. We're glad this integration has been beneficial for you. We look forward to continuing to support your success! ### 17. Exceptional Support and Feature-Rich CLM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Malbek?** Their support team has always been extremely helpful, and Malbek as a platform not only meets but surpasses all of our CLM requirements. **What do you dislike about Malbek?** The search function could use some improvement, but this is just a minor preference for me. **What problems is Malbek solving and how is that benefiting you?** Malbek is meeting all of our CLM requirements, and with the addition of their AI contract review tool, we are optimistic about seeing an improvement in productivity across our team. **Official Response from Shreya Chandrashekar:** > We are delighted to hear that our support team has been extremely helpful and that our platform is exceeding your CLM requirements! We understand your feedback about the search function and will work to make improvements in that area. ### 18. Speeds Up Document Completion Efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Crystal C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Malbek?** I like the idea that it should speed up the completion of documents **What do you dislike about Malbek?** There is no print feature in Malbek. Everything has to be downloaded before printing. **What problems is Malbek solving and how is that benefiting you?** I am able to see all the contracts in one place **Official Response from Shreya Chandrashekar:** > We're happy to hear that Malbek is providing the benefit of having all your contracts in one place for easy access! Thank you for your feedback about the print feature. We will definitely take this into consideration for future updates. ### 19. Using Malbek for business review **Rating:** 3.0/5.0 stars **Reviewed by:** Scott B. | Senior Manager Cybersecurity and Application Security, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Malbek?** Simple for managing projects especially for centralized mgmt in a single place **What do you dislike about Malbek?** Filtering seems to be a bit challenging! I can’t always find things especially when new **What problems is Malbek solving and how is that benefiting you?** In security we need to be able to review contract terms and conditions and need to access from a centralized portal **Official Response from Elizabeth Painter:** > We're glad to hear that Malbek has helped provide a centralized location for contract review and management, making it easier for teams to access important terms and conditions and collaborate more effectively. We also appreciate your comments regarding filtering. While Malbek offers a variety of filtering options similar to Amazon, we understand that there can be a learning curve, particularly for newer users. We're always looking for ways to improve guidance to help users navigate the platform more efficiently and find the information they need with confidence. Feel free to reach out to your CSM if you have any questions or need any best practices. Thank you for taking the time to share your feedback. ### 20. Excellent Support and Hassle-Free Contracting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Malbek?** Great support team, no nonsense contracting **What do you dislike about Malbek?** UI is a bit outdated, should offer more out of the box free integrations **What problems is Malbek solving and how is that benefiting you?** Malbek offers JBTM a CLM tool in which we never had one. **Official Response from Shreya Chandrashekar:** > Thank you for your positive feedback about our support team and contracting process! We understand your concerns about the UI and integrations, and we will take them into account for future updates. We're happy to hear that our CLM tool has been solving problems for JBTM. ### 21. An Exciting Start for Cross-functionality and Efficient Processing **Rating:** 4.5/5.0 stars **Reviewed by:** Julia M. | Contract and Legal Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Malbek?** The most helpful components of Malbek include the automation, AI functionality, and team members. We have been impressed with the thorough responses from Malbek team members like Brian Dillon, Lou R., and Tara Goldberg. **What do you dislike about Malbek?** We haven’t identified any issues with the system. We will need to seek assistance with refining data before integration. **What problems is Malbek solving and how is that benefiting you?** Streamlining contract processes, reducing manual work, and reducing risk via visibility into contract details **Official Response from Shreya Chandrashekar:** > Thank you for sharing your positive experience with Malbek! We're delighted to hear that you are impressed with the automation, AI functionality, and the support from our team members. We'll be sure to pass along your kind words to Brian, Lou, and Tara. ### 22. Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Malbek?** The support teams are always willing to help. **What do you dislike about Malbek?** Some of the workflows can be a little confusing, especially with redlines **What problems is Malbek solving and how is that benefiting you?** Adding in new templates **Official Response from Taeler Gannuscia:** > Thank you for taking the time to share your experience using Malbek. We're so happy to hear that you've had a positive implementation experience. We also appreciate your input on our workflows. Feedback like this helps us make our user experience the best one possible. If you need additional support configuring your workflows, our customer success team would be happy to assist you further! ### 23. Effortless Contracting with an Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie F. | Director, Business Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Malbek?** Easy to navigate and initiate contracting. **What do you dislike about Malbek?** Still some capabilities not available when updating older contracts. **What problems is Malbek solving and how is that benefiting you?** Cloud platform for Contract Lifecycle Management. **Official Response from Shreya Chandrashekar:** > We're pleased to hear that Malbek is providing an effortless contracting experience for you. Our goal is to continue solving contract lifecycle management challenges, and your feedback helps us in that pursuit. ### 24. World Class Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bridgette G. | Assistant General Counsel, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Malbek?** Implementing a CLM is daunting for lean legal department that doesnt have legal ops. Tara and Dip spent a lot of hours helping us implement, so I have to say that customer support is world class. One ther area where Malbek really shines is in template generation. Creating templates is straightforward and efficient, allowing for standardize contract creation. s. **What do you dislike about Malbek?** When we implemented Malbek, it was still an emerging company, and the platform was in a phase of rapid development. This meant that some functionalities and features were not fully mature or compatible with our core processes, leading to occasional challenges in adapting the tool to our specific workflows. Additionally, we found that Malbek wasn’t fully optimized for Apple products, which added some limitations for team members using macOS. While the team worked diligently to address these issues, the initial integration required more customization and support than anticipated. There were also some limitations in automation and reporting capabilities at that time, which added complexity to our contract management processes. However, it’s worth noting that the platform has continued to evolve and improve over time. **What problems is Malbek solving and how is that benefiting you?** Malbek is solving the challenges associated with managing multiple contracts efficiently across various departments. Its comprehensive contract lifecycle management (CLM) platform centralizes all contract data, providing a single source of truth that enhances visibility and control. This has significantly reduced time spent searching for contract details and minimized risks related to missed obligations or expirations. The platform’s automated workflows and AI-powered insights help streamline the review and approval process, ensuring consistency and compliance across our contracts. As a result, we have experienced increased productivity, improved collaboration between teams, and a more strategic approach to contract management, ultimately benefiting our bottom line. **Official Response from Elizabeth Painter:** > Thank you for sharing such thoughtful feedback! We truly appreciate your kind words about our world-class customer support team, especially Tara and Dip, who were dedicated to helping you during the implementation process. It's also wonderful to hear that our template generation feature has streamlined and standardized your contract creation. We understand that implementing a rapidly evolving platform can come with some initial challenges. Malbek continuously worked to improve these areas and we appreciate your feedback as we strive to deliver a seamless experience across all devices and features. We love to hear that Malbek's automated workflows and AI-powered insights help streamline the review and approval process, ensuring consistency and compliance across our contracts. ### 25. Lots of features, robust customization required **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Malbek?** Lots of features that can be customized. Wizard function is very helpful **What do you dislike about Malbek?** Door to the requirement for high customization, areas that cannot be customized are especially challenging **What problems is Malbek solving and how is that benefiting you?** Governance and contract version control **Official Response from Elizabeth Painter:** > Thank you for your feedback and for sharing your experience with Malbek. We're pleased to hear that features like our Contract Wizard and the flexibility of the platform have helped support your governance and contract version control objectives. We also appreciate your comments regarding customization. One of Malbek's core design principles is to provide extensive configurability without requiring custom code or technical development. That said, we recognize there can be a learning curve when designing processes, workflows, and data structures to best support your organization's needs. Our team continues to invest in implementation best practices, guidance, and product enhancements to help customers maximize value while minimizing complexity. ### 26. Review and experience of Malbek system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Malbek?** 1.Features ,Document Management: Organizes contracts for simple retrieval and revision control. business flow, Improves approval processes and contract renewals. Collaboration Tools, Improves cooperation by providing shared access and commenting capabilities. Compliance Monitoring: Monitors conformity to legal and regulatory. Implementation,Initial Assessment: Assess organizational needs and processes. Configuration: Set up the system in accordance with business workflows. Training Programs: Provide users with the necessary skills to navigate the system efficiently. Data Migration: Transfer current contracts safely to the new system. Integration,CRM integration allows for improved contract visibility. E-signature Solutions,Facilitate secure and quick signing processes. Customization,Customize workflows to meet unique business processes. Change the UI to improve the user experience. Create reports that address particular business variables. Customer Support,1-fast response Assistance 2-Personalized support 3-Comprehensive documentation includes detailed user manuals and 4-frequently asked questions for self-service. 5-Training resources include webinars and tutorials to help users become more proficient. Easy to Use,Intuitive Interface design that is easy to navigate. Quickly loggin a streamlined setup procedure for new users. Search functionality allow to search options make it easy to find contracts. **What do you dislike about Malbek?** 1.Limited Customization not provide enough flexibility to suit certain requirements. 2.Limited report creation,lack of customization to create reports and the choices are inflexible and do not satisfy unique demands. **What problems is Malbek solving and how is that benefiting you?** Malbek resolved the issue we were having with the business flow. One of our important contracts became stuck due to a technical issue. Malbek resolved the problem and resumed the business flow. This issue no longer exists, and we have not experienced a similar situation. We released the contract and sent it to our customer. **Official Response from Elizabeth Painter:** > Thank you for your comprehensive review! We're delighted to hear that Malbek's features, document management, collaboration tools, compliance monitoring, and customer support have made a significant impact on your contract management processes. Your detailed feedback on our implementation, integration, and customization capabilities is greatly appreciated. We understand that report creation and customization are essential to meet ongoing business needs for many businesses. This year we released advanced filtering options in reports and the ability to view and subscribe to reports, to assist with reporting flexibility. Our team continues to enhance reporting across the system to provide greater flexibility in future updates. If you have any specifics regarding the capabilities you would like to see, please reach out to marketing@malbek.io and we'll pass along your feedback to the Product team. We’re pleased that Malbek has resolved your business flow issue and helped streamline your contract processes. Your success is our priority, and we look forward to continuing to support your business needs. ### 27. The Malbek CLM platform is a significant upgrade to how we manage the contracting process today. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Malbek?** The implementation team has been great to work with. They have all been very patient and understanding while trying to guide our team on how to best leverage the platform for our business while avoid some of the pitfalls they have seen with other clients. In terms of the tool itself, I like that it will simplify a number of processes in the drafting and negotiating contracts. I also like that it will drive consistency in how we all work on contracts and the info the business requestors need to provide upfront when submitting contracts. I also like that it is a collaborative tool where multiple users and easily work on the same document in the tool without tedious back and forth emails. **What do you dislike about Malbek?** The only real downside I see in using Malbek is in how we choose to configure it. Adding to many custom fields or options for users to select could make it confusing for users. Also, all teammates at UA most likely wont have licenses due to the cost, so there may be instances where some teammates we need to collaborate with, wont have the full functionality. **What problems is Malbek solving and how is that benefiting you?** We have very manual processes to store and search for executed contracts. Malbek will help automate the process for storing completed contracts and have a searchable database that can also send reminders when contracts are up for renewal. Also, it is very manual and time consuming to draft contracts on our templates. Malbek wil make it easy for users to determine the right contract template and only worry about completing certain fields specific to their engagement. This will speed up the contract drafting process and ensure we are using the correct templates. Also, we currently work on contract via emails and chat messages, but Malbek will create a true intake path for contracts and make it easy for all teammates to see the status of a contract. **Official Response from Elizabeth Painter:** > Thank you so much for your detailed review! We're delighted to hear that our implementation team has been supportive and patient, helping your team leverage Malbek to its fullest potential. It's great to know that you appreciate how our platform simplifies the drafting and negotiating processes, drives consistency, and enhances collaboration without the hassle of back-and-forth emails. We understand your concerns about configuring the platform and the potential for confusion with too many custom fields. It's always a balance, and our team is here to assist you in finding the right configuration to meet your needs without overwhelming your users. As for licensing, we recognize the importance of collaboration and are continually working to provide flexible solutions to support your team. It's fantastic to hear that our platform is creating a true intake path for contracts and making it easier for your teammates to track contract status. ### 28. Great Partnership to work with Implementation Team to successful Launch of CLM **Rating:** 4.5/5.0 stars **Reviewed by:** Imran S. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Malbek?** Implementation Team is Great (Tara and Jake) and offered a professional-level support experience that is both responsive and pretty useful. They are always prepared to help with questions or troubleshoot, making the transition seamless for users. One of this Malbek CLM Application's standout functions is its person-friendliness, especially for non-technical users. It empowers them to make important adjustments without requiring coding knowledge, which appreciably reduces the load on the IT department for assistance obligations. Malbek CLM as features that facilitate Pre-defined Template changes using an word plug-in for agreement management from begin to finish. Compared to Apttus this tool is simpler to use, and it integrates with Salesforce very easily, enhancing overall functionality and user experience. Overall Implementation and Migration were smooth, Guidance on how to use the tool was key for our successful implementation. **What do you dislike about Malbek?** If Malbek has a free license for users who dont use applications but need notifications on certain alerts would be more useful. They also don't have the ability to control users' security settings on an as-needed basis for individual contracts or documents. **What problems is Malbek solving and how is that benefiting you?** Seemless and Easy Template Update process **Official Response from Elizabeth Painter:** > Thank you for the wonderful feedback! We’re so glad to hear that Tara and Jake were able to provide such a helpful and seamless experience during your implementation. It’s also great to know that the user-friendliness of Malbek CLM is making a positive impact, especially for non-technical users. Regarding your feedback on the ability to control user security settings on an individual contract basis, we appreciate the suggestion. Currently, security permissions are set by domain and role, not by contract or document. We’re always working on evolving Malbek CLM to provide even more customization and flexibility, and we’ll definitely pass this along to the product team for future consideration. We’re thrilled that Malbek is helping streamline your template update process! ### 29. Revenue Operations manager **Rating:** 5.0/5.0 stars **Reviewed by:** Rotem G. | Revenue operation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Malbek?** Beyond being an intelligent platform for form management that serves a variety of departments within the organization and offering excellent integration with other information systems (in a simple way), this is a company with exceptional personal service! The team at Malbak is always available and helps with any question quickly. They are always smiling and always committed to optimizing and making management smarter! **What do you dislike about Malbek?** The Platform is still in development, the UI is great but can be much more **What problems is Malbek solving and how is that benefiting you?** 1. The most important problem that Malbek solved is Manual processes 2. Auto quotes with quick communication with Salesforce 3. Saves time for Sales reps to add all the information. **Official Response from Elizabeth Painter:** > Thank you for your fantastic review! We’re thrilled to hear that Malbek is serving multiple departments within your organization and integrating seamlessly with other information systems. It's wonderful to know that our team’s commitment to exceptional personal service and quick, friendly support has made a positive impact on your experience. We appreciate your feedback regarding the platform's UI and development. At Malbek, we strive to continuously make improvements and evolve our product to better serve our users. This ongoing evolution is a testament to our commitment to delivering the best possible user experience. We're delighted that Malbek has effectively addressed manual processes, enabled auto quotes with quick communication with Salesforce, and saved time for your sales reps by simplifying information entry. ### 30. Malbek is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Malbek?** Malbek was able to streamline our contract processes. Went from painstaking and laborious to simple and fool-proof. Implementation was extremeley easy and everyone on the Malbek team that we've worked with has been wonderful to work with. Their solution integrated flawlessly into our system, and they handled all of the heavy lifting. This tool will be used constantly. Couldn't be happier! **What do you dislike about Malbek?** Zero downsides about Malbek. I'd highly recommend them to anyone looking for a similar solution. **What problems is Malbek solving and how is that benefiting you?** Malbek has streamlined our contract process from cradle to grave. I'm no longer writing dozens of agreements as one-offs, managing validity dates, chasing down people for signatures, and exchanging dozens of emails for every contract. It has filled all of our immediate needs, and we're looking forward to getting deeper into our processes with them to find new solutions. It's been an enormous time saver. **Official Response from Elizabeth Painter:** > Thank you so much for the amazing review! We're thrilled to hear how Malbek has transformed your contract processes and made them more efficient. It's great to know that the implementation was seamless and that our team could handle the heavy lifting for you. We’re excited for you to continue exploring new solutions with Malbek, and we look forward to supporting your continued success! ### 31. Intuitive agile software application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Malbek?** Initutive application, easy for users regardless of technical experiene to utilize. It is very agile in meeting user requirements while offering a variety of features. The customer support end to end is outstanding. Without the customer support and partnership between the customer and the vendor - smooth implementation and inital user adoption would not occur. **What do you dislike about Malbek?** What I dislike about Malbek is the individual or separate cost for add on features & licenses. There should be a vartiety of package options which include the platform, licenses and add on features to meet various customer needs. **What problems is Malbek solving and how is that benefiting you?** Malbek is solving the issue of storing & locating contracts easily, mitigating risk in managing contract renewals and establishing consistent accurate reporting. **Official Response from Elizabeth Painter:** > Thank you for your thoughtful review! We're thrilled to hear that you find Malbek intuitive and agile, catering to users of all technical backgrounds. It's great to know that our customer support has been instrumental in ensuring a smooth implementation and initial user adoption. We appreciate your feedback on the cost of add-on features and licenses. We're always exploring ways to provide flexible and comprehensive package options that cater to various customer needs. We will be sure to pass this along to our Product Marketing team. It's wonderful to hear that Malbek is effectively solving your contract storage, retrieval, renewal management, and reporting challenges. Thank you for choosing Malbek and for your valuable insights! ### 32. Intuitive, Innovative CLM with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Malbek?** What I like best about Malbek is the ease of use and intuitive interface. Non-technical users can make changes without needing coding skills or overburdening the IT department with support tasks. The features are robust and well thought out, allowing for efficient contract management from start to finish. Malbek's professional support team is incredibly response and helpful, always ready to assist with any questions or troubleshooting. Key Features That I Like Best: o Accelerating Contract Drafting Velocity o Proprietary AI features allow legal to quickly compare previous contracts for preferred positions and drive strategic business outcomes o Insert pre-approved language and swap clauses easily o Centralized Communication o Enhanced Visibility o Seamless Salesforce Integration (legal teams can live in the native Malbek platform while sales can live in Salesforce. There is no need to toggle back and forth between applications) **What do you dislike about Malbek?** One area for improvement is the ability to control users security settings on an as needed basis for individual contracts or documents. Adding more granular security control would be a valuable enhancement for protecting sensetive contracts/documents. **What problems is Malbek solving and how is that benefiting you?** Malbek has helped streamline our contract mamangement process, driving efficiency and productivity across the organization. Legal will no longer be seen as a bottleneck or cost center. Legal can finally be recognized as value drivers and focus on more strategic and value-added initiatives without disrupting business operations. **Official Response from Elizabeth Painter:** > Thank you for your thoughtful review! We're thrilled to hear that Malbek’s intuitive interface, AI-powered features, and seamless Salesforce integration have made a positive impact on your team’s contract management processes. It’s great to know that our support team has been able to assist effectively and that Malbek is helping elevate the role of legal within your organization. We appreciate your feedback regarding granular security controls for contracts or documents. Currently, security permissions are set by domain and role, not by contract or document. We’re always working to enhance the platform though, and this is a great suggestion that we will pass along to our product team to consider for future improvements. Thank you again for sharing your experience, and we look forward to supporting your continued success with Malbek! ### 33. Very easy to work with and they are extremely advanced and agile. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Malbek?** The upside of using Malbek is that it is configurable to your workflows, has AI, accepts 3rd party paper. **What do you dislike about Malbek?** The least helpful so far is training. I am tech savvy and it is difficult to follow the new admin. training, too fast and deep. It should be broken up into segments that take a half hour maximum to actively step through the process. The resources are too hard to follow on the screens for new users. It should step you through screen by screen in a test environment. **What problems is Malbek solving and how is that benefiting you?** We are new to Malbek but the intent is that it will be a centralized repository for a Health System. We will be able to find contracts and locate clauses that need to be updated. It will intake 3rd party paper and do a compare. **Official Response from Elizabeth Painter:** > Malbek's configurability, AI capabilities, and acceptance of third-party paper is definitely something we are proud of! We value your feedback regarding training. While we offer live training and a multitude of online learning resources, we will definitely pass this along to our implementation, training, and online learning teams. It's great to know that you see the potential for Malbek to serve as a centralized repository for your health system, helping you find contracts and locate clauses that need updating, as well as facilitating third-party paper comparisons. We appreciate you sharing your experience with us. ### 34. Exceptional CLM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Malbek?** We've using Malbek for the past few years, and I’m thoroughly impressed by how intuitive and easy it is to use. From setup to daily use, the experience has been seamless. The interface is clean, modern, and easy to navigate. Even if you’re not particularly tech-savvy, you’ll quickly get the hang of it. Setting up the software was surprisingly quick and painless. The system offers a straightforward configuration process, with clear step-by-step guidance and helpful tooltips. It strikes the perfect balance between simplicity and powerful functionality. **What do you dislike about Malbek?** Nothing! Everything is great till date. Kudos! **What problems is Malbek solving and how is that benefiting you?** Contracts tracking, document management, automated reminders, and comprehensive reporting tools. All these are accessible without feeling overwhelming or complicated, which is a huge plus. **Official Response from Elizabeth Painter:** > Thrilled to hear that Malbek has been a seamless and intuitive experience for you over the past few years. Your feedback on our clean, modern interface and straightforward setup process truly makes our day. It's fantastic to know that our balance between simplicity and powerful functionality is hitting the mark with features like contract tracking, document management, automated reminders, and comprehensive reporting tools. ### 35. Working in one platform makes it easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Malbek?** I like the clean look of the platform and the ability to easily tag various counterparty's to take action. **What do you dislike about Malbek?** I dont like that there are character limits in the fields and that currency fields cant have commas and currency symbols. **What problems is Malbek solving and how is that benefiting you?** It serves as a single tool for all counterparty's to use to process a contract. We currently have a couple different tools and do some steps offline over email which is inefficient. **Official Response from Elizabeth Painter:** > We're glad to hear that you appreciate the clean look of our platform and the ability to easily tag various counterparties for action. It's also fantastic to know that Malbek is serving as a single tool for all counterparties to process contracts, helping to eliminate inefficiencies caused by using multiple tools and offline email steps. Thank you for sharing your concerns regarding character limits in fields and the restrictions on currency fields. Your feedback is invaluable, and we will pass this along to our product team as we continually strive to improve our platform. Please also ensure you've shared this feedback with your CSM so we can better action the character limits you require. ### 36. Arteris Review of Malbek **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Malbek?** Functionality, Scalability, Support - great team to work with. **What do you dislike about Malbek?** As an early adopter, there was a bit of a learning curve from an System Admin perspective but over the years, the system has become extremely intuitive and user friendly. Phenomental support team I can't praise enough. Malbek is a partner that is invested in our company's success with managing our contracts. **What problems is Malbek solving and how is that benefiting you?** File Repository, Approval Flows, Contract execution, notifications, reporting, CPQ integration (coming soon) **Official Response from Elizabeth Painter:** > Thank you for updating your review! We're delighted to hear about your positive experience with Malbek and how we've exceeded your expectations over the years. Malbek is committed to your success and helping you achieve value out of this solution. ### 37. Counsel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Malbek?** The customer support provided is very helpful and insightful. The team is willing to help out whenver there is an issue and is a pleasure working with. **What do you dislike about Malbek?** Sometimes the interface is not the most user-friendly. Takes some time and trials and errors before feeling comfortable with the platform. **What problems is Malbek solving and how is that benefiting you?** Integration of certain AI features which help streamline the contract drafting process. **Official Response from Elizabeth Painter:** > Thank you for your review! We're thrilled to hear that you find our customer support helpful and insightful. Our team is dedicated to providing the best possible assistance and it's wonderful to know that they've made a positive impact on your experience. As with any new system, we totally understand that getting comfortable with the interface can take some time. We strive to make the user experience intuitive and user-friendly. If you have any specific areas you could see improved, please reach out to your CSM and they can pass along that feedback to Product. It's great to hear that our AI features have helped streamline your contract drafting process. We appreciate your feedback and look forward to continuing to support your needs. ### 38. Good Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Maya O. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Malbek?** How customizable it is for your business needs. The support you get after implementation is like nothing I have experienced with other implementations. **What do you dislike about Malbek?** We are still early to the system. The are a large number of updates. **What problems is Malbek solving and how is that benefiting you?** This is our first CLM and has helped in creating necessary contract management and creation processes. **Official Response from Elizabeth Painter:** > Thank you for your review and feedback! We're glad to hear that you appreciate the customization options Malbek offers and the support you’ve received post-implementation. We understand that you’re still early in using the system and that frequent updates can be a lot to take in. Our goal is to continuously improve and provide you with the best possible experience. We value your insights and would love for you to come back and update your review once you’ve had more time to fully explore and utilize Malbek. Your feedback is important to us as it helps us enhance our product and services. Thank you for sharing your thoughts and for choosing Malbek as your first CLM solution. We're here to support you every step of the way! ### 39. It makes life simple and more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Maria B. | Sr. Procurement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Malbek?** I has strong integrations, it is really user friendly, and improves productivity. **What do you dislike about Malbek?** Not applicable. I do not have anything else to add **What problems is Malbek solving and how is that benefiting you?** Contract Management **Official Response from Elizabeth Painter:** > Thank you for sharing your positive experience and valuable feedback! Your voice will definitely help other CLM users struggling to find a solution like Malbek that makes life simple and productive. ### 40. Overall, the experience was positive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Malbek?** The Support Team was accommodating to some of the changes we needed to our requests. **What do you dislike about Malbek?** In the beginning of the project when we discussed some of our requests, we were told that it can't be done. **What problems is Malbek solving and how is that benefiting you?** Streamlining the Contract Creation Process **Official Response from Elizabeth Painter:** > Thank you for sharing your experience! We're happy to hear that our Support Team was able to accommodate your needs and that Malbek is helping streamline your contract creation process. We apologize for any initial miscommunication regarding your requests and look forward to continuing to support your team. ### 41. Malbek Implementation Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Malbek?** The designers and support team have been bery helpful and dedicate their time appropriately. **What do you dislike about Malbek?** At this point in implentation, I dont think its fair to say what I dislike. **What problems is Malbek solving and how is that benefiting you?** Central repository **Official Response from Elizabeth Painter:** > We're thrilled to hear that our designers and support team have been helpful and dedicated throughout your implementation process. We love that you value our centralized, searchable repository because it's truly the foundation of a good CLM. We appreciate your honesty regarding the implementation phase and understand that it can be early to pinpoint any dislikes. Malbek is committed to ensuring that your experience continues to be positive. We're here to support you every step of the way, so please don't hesitate to reach out to your implementation team should you need anything. ### 42. Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Malbek?** Contract functionality and contract capabilties **What do you dislike about Malbek?** Number of features and ease of integration **What problems is Malbek solving and how is that benefiting you?** Driving a documentt through the contract lifecycle process **Official Response from Elizabeth Painter:** > Thank you for your feedback! We’re thrilled to hear that you’re finding value in the contract functionality and capabilities of Malbek. We understand that with a robust number of features, it can sometimes feel overwhelming. However, this feature depth also allows for high configurability to meet your specific needs. We are always here to support you through the process and help you make the most of the platform’s features. We also have a variety of online learning resources to support our features and integrations. We’re excited to continue supporting you as you drive your contract lifecycle forward! ### 43. Malbek never ceases to amaze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Malbek?** EVERYTHING! Self service, the look, the feel, all the functionality, ease of configuration, and the cost. So many features combined with the integration options, its endless! The Malbek TEAM, everyone - Dan, implementation, ZenDesk and my BFF Matt, they are all fully committed to a successful rollout and system, their support is unparalleled! **What do you dislike about Malbek?** I honestly have NOTHING I dislike, if I ran into something that was not available, Malbek made it available, when I needed to upload 6,000+ records, Malbek supported each step of the way, they have gone above and beyond in their support, and I am so blessed we found each other. **Recommendations to others considering Malbek:** Schedule a demo, don't hesitate, you will be impressed and excited, and say "where have you/Malbek been all this time"! **What problems is Malbek solving and how is that benefiting you?** We replaced a old clucky totally outdated CLM, we needed to be apart of the new digital transformation into cloud. Malbek came in and showed us what a truly robust CLM can do, they sold me at self service! **Official Response from Rebecca Holloway:** > Wow, thank you for providing such a glowing analysis of your experience with Malbek! The entire journey from the time we first met with your team through to the present has been amazing. It's a spirit of true partnership, collaboration, mutual respect, and focus on joint success. Our entire team, including Dan and Matt, appreciate all the effort your team has put into making this initiative successful. ### 44. Expansive & Always Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Malbek?** Expansive contract lifecycle management tool with many out of the box integrations and configurable, customization tools. The staff is very friendly and helpful and the solution center of training articles and videos is one of the best I've ever seen. **What do you dislike about Malbek?** Downsides have been the collision of the flexibility in the high volume configurable features on complexly, configured agreements and some of the challenges with certain features working fluidly together in these use cases. **What problems is Malbek solving and how is that benefiting you?** - More efficient process at drafting contracts, can create a library of forms/fields and clauses and easily re-use across templates. - Helps establish consistent legal contracts across divisions. Define Uniformed process designed to accelerate deal velocity.   - Stronger governance, strengthen partnership across divisions to minimize operational variance. -Opportunity to extract key data from contracts to improve ease and time around analysis to understand contract terms. **Official Response from Shreya Chandrashekar:** > We appreciate your positive comments about our tool's ability to create a library of forms/fields and clauses for efficient contract drafting! We are dedicated to addressing the challenges you've mentioned and continuously improving our platform for a seamless experience. ### 45. Malbek Takes Contracting To Another Level **Rating:** 5.0/5.0 stars **Reviewed by:** LaToya G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Malbek?** I like that Malbek allows users to be completely involved in the workflow process. I appreciate that it provides notifications for each step of the workflow and advises requesters of where their request is at all times. The system is easy to use and very functional regarding the overall contracting process. The AI of Malbek allows us to take our contracting process to the next level by providing a visual workflow to users. It is interactive, and the helpful hints and funny lines make Malbek a fun system for daily work. **What do you dislike about Malbek?** As with any system or technology, improvements can always be made. I want Malbek's administration team to take more interest in what is helpful for my specific company that may not be the general use of the system. I think more consideration should be made for the way different businesses approach contracting and perhaps re-evaluate if some of the Malbek processes are efficient for a specific company. For example, when the requester is at the signature stage looking to send a document for signature, Malbek shouldn't advise that the current Word document is a supporting document when that is the document that will be used to finalize the contract. It isn't obvious and is very confusing. Also, the interface between DocuSign should be more evident to the user, and the pop-up blocker that prohibits adding tags should be eliminated. **What problems is Malbek solving and how is that benefiting you?** The need to have a central location for contracts where all users can review and reference them. Malbek supports the business by providing AI that understands the contracting needs, allowing users to submit their requests and have an entire review team as part of the visible workflow. The comment feature provides the ability for all who are part of the request to communicate with each other while giving those who have access the ability to follow along with the actions of the request. **Official Response from Elizabeth Painter:** > Thank you for leaving your feedback for new Malbek customers! We love that we've helped you take your contracting to another level. From workflows and notifications to our AI and interactivity, it sounds like we've been a big part of your overall contracting journey. That being said, we do take your feedback seriously on the improvements that can be made. We work closely with our customer to develop new features that would be impactful to their organization and the larger Malbek customer base. We would be happy to talk with you further about how to make it even more efficient for your organization. ### 46. Great capabilities and implementation experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Malbek?** Malbek provides complete control over the contract creation and negotiation processes. It is highly intuitive and offers significant transparency throughout the entire contract lifecycle. Their implementation services are exceptional, making us truly feel like we have a business partner on the other side who is genuinely invested in our success and growth. Disclosure - we are currently in the testing stage. **What do you dislike about Malbek?** They should improve the approval notification configuration, making it more adjustable and triggered-based. Disclosure - we are currently in the testing stage. **What problems is Malbek solving and how is that benefiting you?** Ability to control our contract creation and terms at a very high scale, by their powerful integration into Salesforce and DocuSign. **Official Response from Elizabeth Painter:** > Thank you for providing feedback on our capabilities and your overall implementation experience. We're so glad to hear that testing is going well and you find your experience with Malbek to be highly intuitive with transparency throughout the lifecycle. Controlling contract creation and terms at scale through integrations like DocuSign and Salesforce is critical and we can definitely see the ability to realize those benefits long term. We'd like to take this opportunity to address your concern on approval notification configurations. We do have approval workflows that are configurable by an admin. We would love to dig into your use case further and make sure to address these concerns. Please reach out to your implementation specialist or to your CSM and we'd be happy to show you how to configure this in the system. ### 47. Great Experience with Malbek Contrax! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Malbek?** It's very user-friendly with intuitive options. The Malbek Contrax team is also amazing. I had the best implementation experience that I've had with any system and I attribute that to Brian Garrity at Malbek. He was a pleasure to work with and knew everything about the system and how to make it work for the company (and we definitely have some quirks to our process). **What do you dislike about Malbek?** The Mac version of DocMaster isn't the best. **What problems is Malbek solving and how is that benefiting you?** Previous to Malbek Contrax, the company utilized a tedious and manual contract approval process and stored contracts on a Sharepoint site. Malbek Contrax has automated the approval process, increasing productivity and providing an audit trail for approvals. **Official Response from Elizabeth Painter:** > Thank you for sharing your feedback on Contrax! We love to hear that you’ve been able to see increased productivity and greater visibility replacing your Sharepoint. We will absolutely share your feedback with Brian on your implementation success. If you’d like to discuss more ways we can improve the Mac version of DocMaster, please reach out to your CSM. ### 48. Great platform, when you receive the tools you need to navigate. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Malbek?** Having our contracts in one system. Running reports and creating workflow reminders and tasks has also been a time saver. Working with the customer service team has helped me utilize the system more effectively. Malbek University is an excellent resource for system administrators. **What do you dislike about Malbek?** We utilize this platform as a contract repository. The AI system has not been beneficial to us. Often I upload scanned copies of the contract. The AI is a great tool with the appropriate document. **What problems is Malbek solving and how is that benefiting you?** Malbek provides tools to ensure that contracts are reviewed timely before expiration. Leadership can review any contract at any time. **Official Response from Elizabeth Painter:** > Thank you for taking the time to leave us a review! We love to hear Malbek University has been beneficial for your system admins. We work really hard to ensure that resource is updated consistently. Having contracts in one system is always beneficial for tracking reminders, running reports, and creating workflows. Sounds like the efficiency gains have been impactful. If your needs change and you ever want to explore AI use cases, please reach out to your CSM. ### 49. Partnership and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Malbek?** Malbek Contrax is extremely intuitive and offers not only a full website of support, but people who are accessible to help you overcome challenges or answer questions. **What do you dislike about Malbek?** I have not encountered any downsides about Malbek Contrax yet. It's been helpful. **What problems is Malbek solving and how is that benefiting you?** Prior to Malbek, we had no way to efficiently track contract expiration dates and terms. It has also streamlined the administrative part of our contract process, cutting out extra steps and extra work. **Official Response from Elizabeth Painter:** > Thank you for taking the time to leave us a glowing recommendation! It's great to hear that the resources and partnership have been valuable to you. We strive to help our customers on their CLM journey but in turn love the solution that they are working with. Your review is a testament to the hard work our team puts in every day. We can definitely empathize with not being able to effectively track expiration dates and key milestones. Having those reminders really do come in handy. We appreciate you sharing your experience with the rest of the G2 community ### 50. Flexible and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne S. | Director, Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Malbek?** Great Salesforce Connector - sets up in minutes and now I can map new fields when business needs change without any help from IT. Ability to search both structured and unstructured data is key. I can just search a word or phrase and find if any of our contracts contain it. We had a very successful and smooth implementation and the continued support from the vendor has been great! **What do you dislike about Malbek?** Not much to dislike, Malbek has been very receptive to our feedback and enhancement requests, we've been very happy with the experience. **What problems is Malbek solving and how is that benefiting you?** Automating the contracting process - sales can customize their contracts from right within Salesforce and we've configured what requires approvals vs what can go straight to signature. **Official Response from Alice Alfano:** > Hi Adrienne, Thank you for leaving a review of Malbek. We appreciate your time and feedback! We strive to make contract management a frictionless experience for sales teams, and we are happy to hear our Salesforce integration does just that. We also appreciate the compliments on our search functionality. Our goal is to make searching for what you need as quick and easy as possible. We are constantly improving based on user feedback. Valuable input from customers like you helps us continue to improve so we can better support your contracting needs. Thank you again! ## Malbek Discussions - [What is Malbek Contrax used for?](https://www.g2.com/discussions/what-is-malbek-contrax-used-for) - [View Malbek pricing details and edition comparison](https://www.g2.com/products/malbek/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+12%3A23%3A06+-0500&secure%5Bsession_id%5D=6cc74726-cafb-4448-b5b7-0edd7db3201d&secure%5Btoken%5D=5f81b6f12fd0dcf670d40eabfc1eaeae97c2d68027ae6a3b247001886e686859&format=llm_user) ## Malbek Integrations - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - [Adobe Customer Journey Analytics](https://www.g2.com/products/adobe-customer-journey-analytics/reviews) - [ADP HR Assist](https://www.g2.com/products/adp-hr-assist/reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Contract Database - Integrations / APIs - Reporting & Dashboards **Platform Basics ** - Data Extraction - Contract Comparisons **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Artificial Intelligence Capabilities** - Text Analytics - NLP - OCR **Collaboration** - Contract Collaboration - Approval Process **Generative AI** - AI Text Generation - AI Text Summarization **Contract Data** - Data Import - Data Export - Custom Reporting - Clause Identification and Mapping **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Agentic AI - Contract Management** - Autonomous Task Execution **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Malbek Alternatives - [Ironclad](https://www.g2.com/products/ironclad/reviews) - 4.4/5.0 (298 reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - 4.7/5.0 (431 reviews) - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - 4.3/5.0 (594 reviews)