Top Remote Monitoring Software for IT Services

Hey Everyone!

Open to hearing what the community recommends when it comes to remote monitoring and management (RMM) platforms that actually support modern IT service workflows. These tools are critical for proactive support, patch management, and endpoint visibility especially when working across distributed environments.

Here are some of the highest-rated options currently on G2:

1. NinjaOne: Streamlined and built for MSPs and internal IT teams alike. Offers automation and monitoring—does it stay reliable at scale?
2. Datto RMM: Cloud-based and security-focused. Anyone using this with hybrid or remote clients—how smooth is the experience?
3. TeamViewer: A go-to for remote access and support. How does it compare when used as a full RMM platform?
4. Atera: Combines RMM, PSA, and remote access. Is the all-in-one model effective or does it compromise depth in key areas?
5. Action1: Focused on secure patch management and endpoint updates. Has anyone adopted it as their primary monitoring tool?

Looking for practical feedback, what features really deliver value, and what should IT teams watch out for when choosing an RMM platform?