Bridge Reviews & Product Details

Bridge is very easy to use from both an admin and learner perspective. The navigation is intuitive, which cuts down on the amount of time we spend teaching people how to use the system and lets us focus on the training itself. Assigning courses, managing learning paths, and tracking compliance is straightforward, which is important when you’re managing large populations and recurring training requirements.

From an admin side, implementation and day-to-day management have been relatively low effort compared to other systems I’ve worked with. We’re able to manage onboarding, compliance training, and ongoing training in one place, which helps keep things consistent across locations and teams. The automation around assignments and notifications helps keep people on track without constant manual follow-up.

Customer support and our CSM partnership have also been a big positive. We’ve been able to give feedback and actually see improvements over time, which makes it feel more like a partnership than just a vendor relationship. Review collected by and hosted on G2.com.

Reporting can sometimes take extra steps, especially if you want to combine multiple data points or build very specific views. You can usually get the data you need, but sometimes it requires exports or some manual manipulation outside the system.

Like most systems that prioritize ease of use, there are times where advanced customization or very specialized functionality can feel limited. If your organization has highly complex workflows or very niche reporting needs, you may need to supplement with external tools or processes.

The built-in content tools are fine for simple needs, but if you do a lot of custom course development, you’ll likely still rely on external authoring tools and SCORM (which Bridge handles well). Review collected by and hosted on G2.com.

I love how Bridge maintains our records and supports our team's educational growth with the company. It effectively tracks how our learners are engaging with our educational offerings and compliance, which is incredibly valuable. We use the transcripts feature of Bridge to track our team's learning progress, which aligns with our goals for development and promotions. Furthermore, I appreciate how team members can take courses in their current positions' learning tracks, and if they're interested in promotions, access to the subsequent positions' tracks is readily available. My favorite aspect is the journeys and surveys that teams can take after trainings, which enhances the overall learning experience. These features collectively make Bridge an amazing tool for our organization, and I would highly recommend it to others. Review collected by and hosted on G2.com.

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I use Bridge to house the learning content I create, making it easy to track learner progress and review course completion for learners within my company. I appreciate how Bridge helps me solve problems in analytics and reporting, offering real-time progress tracking for learners, including details on whether assignments have been started or completed and assessment scores. What I like most is the ability to easily upload SCORM packages, which enables seamless creation and access to the learning content I develop in other authoring tools. This functionality is crucial, as it simplifies access for learners by housing everything in one place. Additionally, I value the ease with which I can mass-assign courses, send mass notifications, and send messages to learners. I also find it incredibly useful to upload mass class rosters and effortlessly create learner profiles. These features enhance my ability to manage educational content and communications efficiently. Lastly, the initial setup of Bridge was relatively easy, contributing to my overall positive experience with the platform. Review collected by and hosted on G2.com.

I find the authoring tool built within Bridge a bit lacking. It seems to lack interactivity and could benefit from features that enable more engaging content development, such as adding flashcards, matching, or sorting activities. Additionally, the current format for inserting images or video feels too linear, limiting the potential for dynamic, engaging content creation on the platform. Review collected by and hosted on G2.com.

I really appreciate how Bridge facilitates creating learning content efficiently by having everything I need in one place. It's remarkably easy to use, especially compared to previous tools that were cumbersome for building learning materials. Bridge stands out because it's not only user-friendly but also engaging for our staff, making learning a more entertaining and interactive experience rather than the typical mundane learning management system. It's versatile, allowing us to accomplish a wide range of tasks without hassle. Additionally, even though organizing the setup posed a bit of a challenge, the actual use of Bridge went smoothly. Review collected by and hosted on G2.com.

I think Bridge could benefit from implementing more AI features. I suggest including AI templates and possibly a bot to enhance interaction, which would significantly improve the user experience. Additionally, I found the initial setup challenging due to difficulties in organizing where to start, although using the software itself went smoothly. Review collected by and hosted on G2.com.

I find Bridge to be extremely intuitive and user-friendly, minimizing the administrative efforts required to make it function effectively. The platform's design allows me to train our vendors' agents on customer care, partners support, and rider support with ease. I particularly appreciate the capability of having sub-accounts; it's truly a game-changer for me and my team. This feature allows us to separate our three vendors into their respective workplaces, ensuring secure access management. Each vendor can now operate independently without having visibility into each other's data or actions on employees, which enhances operational efficiency and data privacy. Additionally, the setup process of Bridge was quite straightforward and faster than I anticipated, taking us only eight days to launch. This efficiency in implementation made the transition from our previous system much smoother. Choosing Bridge over other platforms was pivotal, especially since it offered relief from the heavy administrative burdens we faced with Docebo. Overall, Bridge offers a seamless and efficient way to manage our training processes with its excellent features. Review collected by and hosted on G2.com.

I think that the categories and tags choice in the courses should be created as a dropdown, and also it should not give us the possibility to create new tags only pressing enter. This is creating issues as we're creating new tags instead of selecting the already existing one. I would like to have more personalization possibilities. Review collected by and hosted on G2.com.

The platform is very easy for staff to navigate and use, the support is excellent and having Bridge in our organisation has allowed us to create so many more learning opportunities for our staff. Having a link with Open Sesame allows for easy additional training resources on demand. Review collected by and hosted on G2.com.

Multiple users on 1 device = cache issues

Can't have multiple line managers Review collected by and hosted on G2.com.

I really appreciate Bridge for its ease of upload, which significantly simplifies the process of getting content onto the platform. The user-friendliness of Bridge is notable, and it allows not just me, but others within the company to manage and use it effectively without requiring specialized training. This is incredibly valuable as it means that content management and training dissemination doesn't solely rely on one individual. I find the tool intuitive enough, having worked with it for about five to six years, and this familiarity enhances my experience. Furthermore, I like how Bridge allows easy uploading of videos and creation of quiz questions, as well as tracking user attendance, which aids in comprehensive training management. The structuring around courses, programs, and journeys is another aspect I find beneficial, as it accommodates varied training needs through different stages of employee development. Additionally, the integration with our HR tool for managing user data and the ability to sync courses from OpenSesame are significant advantages that enhance the functionality of Bridge in our workflow. Review collected by and hosted on G2.com.

I find it cumbersome that we cannot roll out courses at a specific time and instead have to assign them at new hire or use the journey feature as a workaround. This limitation forces us to create multiple different journeys for various types of users, which can be unnecessarily complicated. It would be really beneficial if we could set both start dates and deadlines for courses, and also have the option to make journeys required on a recurring basis such as annually or biannually, rather than being just one-time events. Review collected by and hosted on G2.com.

I like the intuitive layout of the LMS and that it also has Perform features. Though I mention this in dislikes as well, I do like that Bridge has feature requests and listens (to some extent) to feedback given. I am excited for the career pathing as well as I think that is a big differentiator for Bridge from other LMS/performance software systems. Review collected by and hosted on G2.com.

I think the customer service is lacking in knowledge from my few interactions via Chat (my account manager and implementation team were more knowledgeable though). Though I appreciate the willingness to hear feedback and receive feature requests, it seems like too much is sometimes promised too soon. I like knowing the roadmap but it is disappointing when features that are promised are not timely. I think in most cases I would prefer loose timelines that are guaranteed and/or telling us of some features once they are accessible. There are also several features that Bridge lacks that I think are crucial components, and would consider them basics with other LMS/performance softwares. I hope that they are implemented from feature requests sent, and hope that other companies have brought them up as well. Review collected by and hosted on G2.com.

I appreciate Bridge for its ability to facilitate in-depth training during work hours, enabling users to delve into topics directly relevant to their professional needs. The platform excels with its ease of signing up for classes and offering tailored experiences that cater to individual learning paths. This customization enhances the overall learning journey, making it more relevant and effective for my professional development. Review collected by and hosted on G2.com.

I sometimes find it difficult to navigate Bridge, especially when I am trying to find classes based on specific topics. Review collected by and hosted on G2.com.

Bridges biggest strength is its flexibility. We have been able to leverage almost every function of Bridge to bring learning content to our team members quickly and at scale. The Smartgroups and Categories are a great way to organize content and flow courses to specific groups across the organization. The ability to customize profile fields also helps us to customize our reporting. Review collected by and hosted on G2.com.

The Bridge support team is very good about taking suggestions and implementing them, so our list of "wants" are very small. I think the biggest need I see is for a global course settings option that lets you change settings on multiple courses vs just one. This would help us adjust a package of courses for due dates and % completions. Review collected by and hosted on G2.com.