OneSpan Sign

OneSpan Sign

4.7
(701)
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Trusted by the world’s most regulated and security-conscious brands, OneSpan Sign (formerly eSignLive) helps organizations get documents securely signed – anywhere, any time and on any device.

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William M. D.
Validated Reviewer
Verified Current User
Review Source

"Complete solution for electronic signatures."

What do you like best?

The ability to implement all types of digital signatures, carried out in a simple and fast way, which gives our customers greater satisfaction when they receive one of our documents, a digital signature, can raise the quality of any document, and give it a touch of personality and quality, this application complies with what it promises, is designed for a simple task, create digital signatures and does it in the best way.

What do you dislike?

I do not know it is something complicated, find something that I do not like in an application of this type, since what we use in our company has worked well, sometimes the server may be late in loading when it is signed or developing a document, this would be the only one, that I can find until now, after the time I have used it.

Recommendations to others considering the product:

The use of this tool can give a benefit to any person or user who wishes to obtain greater protection in all types of digital documents, creating personalized signatures, which will make counterfeiting almost impossible.

What problems are you solving with the product? What benefits have you realized?

Our digitally signed documents are in a high percentage exempt from being falsified, since the signatures we use are of high difficulty, and not everyone can try to falsify them, which helps us obtain a better security in all types of files that we use digitally.

What E-Signature solution do you use?

Thanks for letting us know!
Joe P.
Validated Reviewer
Verified Current User
Review Source

"A great way to facilitate the signing of paperwork!"

What do you like best?

There is a lot to like about this product! First and foremost, since implementing this we have found that clients are returning paperwork that required signature MUCH faster than before. We've found that the clients who have been sent paperwork through this product are returning it weeks sooner than those that specifically request hard copies.

Setting the signing order has allowed us to have the paperwork automatically routed internally for anything that requires a countersignature from our organization. The change signer option has also proven useful when paperwork needs to go through certain channels with our clients for review.

Our compliance department loves the amount of verification associated with signatures. While it is super easy for clients to sign a document, the amount of detail that comes through with the signature is great: time signed, email address associated with signature, IP address, etc.

Overall, the ease of use not only for our clients - but for our teams has been great!

What do you dislike?

While there is not much to dislike, our teams would like to be able to load a form fillable PDF for signature. Currently, the fields are lost with the upload and it requires on to go back and add the form fields through the web interface.

Recommendations to others considering the product:

We implemented this leading up to our busiest time of year and saw immediate results. In our experience, it did not take many resources on our end. Minimal training was required and training was done internally after conversations with our One Span Sign representative.

What problems are you solving with the product? What benefits have you realized?

As mentioned in the review, we've had great success in the timely return of paperwork. Another major benefit is the time saved in tracking down signature pages and scanning them in.

Blake B.
Validated Reviewer
Verified Current User
Review Source

"Works very smoothly....It has been a great addition to our document workflow"

What do you like best?

Being able to server our customer based with a seamless signing process is great. It has also increased efficiency for document workflow eliminating wasted time printing, scanning and archiving documents. Its great to just be able to dump them into the file needed and we are good to go.

What do you dislike?

There is not much to dislike. We compared multiple platforms including docusign and signeasy and OneSpanSign was by far the best. It was about a year ago that we went thru the process of selecting an esign vendor but I recall then eSignLive just having cleaner, smoother more visually appealing website.

What problems are you solving with the product? What benefits have you realized?

We are in the process of going as close to 100% digital as we can get. OneSpanLive is the driving force behind this we are beginning to archive documents in a different more efficient way. We spend a lot of time printing, scanning and archiving documents and we are seeing the benefits of eliminating the printing and scanning. We are also making our customers happy as they don't have to take off work or make a special trip into town from the farm to sign loan documents. It has also been great in getting customers to sign single documents that either get mailed and never return or the customer never comes in. With OneSpan all of those documents are getting signed in minutes instead of sometimes weeks or months trying to track down that signature.

Alex K.
Validated Reviewer
Review Source

"Customization is key"

What do you like best?

Flexible offerings meet many of my corporate needs. For adhoc use and those consumers that do not need integration into other tools, Onespan provides an intuitive UI-based portal simplifying the signing ceremony such that it is suitable for non-technical users. For more enterprise level use, it provides API-based integration that provides you with whatever level of customization that you might need.

What do you dislike?

Accounts are at the enterprise level and based on email addresses so it becomes a little timeconsuming when cross-charging to different departments is required.

Recommendations to others considering the product:

Ask for in person demo. It's very enlightening to executives.

What problems are you solving with the product? What benefits have you realized?

We have a few - we are incorporating Esignatures into numerous business workflows. Many of these are smaller in scale so adhoc use is suitable. Others are for mass document management so having an automated integration is key.

Finally, we are expanding our E-Signature use across the group of companies and consolidating into a single enterprise service. A single touch point to manage all e-signature needs without designing new solutions for each separate area.

Yamini P.
Validated Reviewer
Verified Current User
Review Source

"eSignLive is a Lifesaver"

What do you like best?

I like the fact that this product has been designed keeping user convenience in mind. The UI is intuitive and document itself embeds all the audit trails to prove the legality of the signatures. This shows a lot of confidence on the eSignlive's part that they don't want to make it difficult for customers to move to a different platform.

What do you dislike?

Search functionality is limited. It should allow the documents to be searched by their content or at least by the name of the signatory. Further, designing signature workflows is not very straightforward and is a time consuming process.

What problems are you solving with the product? What benefits have you realized?

Time is money in today's world and using eSignlive saves us a lot of time and helps us reduce the turnaround times for closing business tremendously. People are able to sign the documents on the go without the requirement of printing,signing and scanning the documents. Also, it makes storing and retrieving documents convenient.

Anthony G.
Validated Reviewer
Verified Current User
Review Source

"Works great in an insurance setting."

What do you like best?

The ability to capture signatures offline. Many times our agents don't have Internet access when meeting at a client's location so the ability to capture a signature offline via a mobile device sets it apart.

What do you dislike?

Our account has transaction limits which is fine, but we would prefer that the limits be aggregated rather than per user, or that we can buy more transactions in bulk (e.g. 1000 additional transactions). As it stands now once we've exceeded our limit we're charged per transaction.

What problems are you solving with the product? What benefits have you realized?

Gathering signatures for applications, endorsements, supplements, etc. via email, SMS and in-person. OneSpan has helped reduce processing time (phone call to underwriting to issuance) and has helped to reduce our Errors & Omissions exposure.

Ahamed S.
Validated Reviewer
Review Source

"easy to use digital signing solution"

What do you like best?

UI is easy to use and after migration from another provider to eSign, our users were able to start using without any training. Compared to other providers of the same solution, found eSignLive to be more cheaper and provides almost all the functionalities required. Good forums available to discuss and see responses to similar issues or details needed.

Provides easy branding options and changes can be made easily.

What do you dislike?

Cannot download all users list for audit purposes. Does not support local time zone and it causes confusion to customers as the date shown does not match since its GMT. This becomes more of an issue if you customize the date formats and do not show dates or timezone. Attachments although can be made required before signing, customers can complete the signing without it.

Report generation from UI is also limited.

Recommendations to others considering the product:

Easy to setup. Good Professional services team.

What problems are you solving with the product? What benefits have you realized?

eSignature is a fast way to get the documents signed which are legally acceptable instead of sending a hard copy. We were previously using another eSign provider. Switched to eSign to reduce cost.

jesse s.
Validated Reviewer
Verified Current User
Review Source

"Excellent presentation and interface"

What do you like best?

Very easy to use, and intuitive interface allows smooth operation. Contains several options to customize form while keeping security. The security feature doesn't allow document to be altered after being signed.

What do you dislike?

The day counter seems off, not reliable. Cannot print partial forms if the routing has not completed. Able to go around security by changing format to word document and then saving once again to PDF. We don't necessarily use it for the security. However I thought esign might like to know about a possible exploit.

Recommendations to others considering the product:

We value the accountability and the ability to connect around campus. If you value this it may be a good option.

What problems are you solving with the product? What benefits have you realized?

Inter & Intra business process for gathering signatures and approvals. Rapid connectivity and realized accountability of form process.

Dave B.
Validated Reviewer
Verified Current User
Review Source

"eSignLive provides our organization a stable eSignatures enterprise solution"

What do you like best?

Using Silanis' eSignLive we have successfully delivered a single platform that supports multiple lines of business across multiple channels. This was accomplished using their eSignLive Enterprise solution.

Our organization also has several smaller business groups that enjoy the benefit of the eSignLive Professional cloud solution.

What do I like best? Silanis continues to invest in their solutions and partners closely with our organization. They listen to our suggestions for future product features and work closely with us to ensure their enhancements support our needs.

What do you dislike?

We have not encountered a situation that we could not overcome with our close partnership with Silanis.

What problems are you solving with the product? What benefits have you realized?

In our one line of business we eliminated out of orders as the compliance checks for this line of business were for missing documents, signatures and date fields. Client expectations are met as our clients do not want to deal with paper and the traditional problems associated with paper. (returning to our branch for lost documents and missed signatures)

For several other lines of business we have, we delivered a straight through processing in our self serve environment as eSignatures replaced the need for clients to visit a branch to provide their signature.

Time liberation for our sales force is also a large benefit for us.

Md Shibli S.
Validated Reviewer
Review Source

"Verfications was never as simple"

What do you like best?

Super simple interface, easy steps to follow and the economic pricing for the service are few of the things that comes in mind, But to top it all , i would rate the recognition factor as the highest, all our stakeholders are familiar with Vasco's products as a result we never had to deal with trust issues.

What do you dislike?

During primary implementation we faced some difficulties integrating our API's but i can't comment whether it was due to shortfall of our in house resources, but eventually support team was able to resolve the issues. The pricing for customized integration enterprise plan could be more competitive for business who can't really generate the volume at the beginning.

Recommendations to others considering the product:

They are constantly improving and adapting to changes , their customer service has been distinguishing and thats the only reason we preferred them over other vendors.

What problems are you solving with the product? What benefits have you realized?

A key challenge in the underwriting process of insurance is to get the customers consent. And if the customers agree , getting their digital signature is the next step, with e sign live we have been able to convince the customer that its secure and get things processed faster without any hassle . Our clients love using mobile for signing applications. Everyones loves the concept of going green and being paperless and if you can achieve that saving money and paying a reasonable price then its a win win for everyone.

Shiva R.
Validated Reviewer
Verified Current User
Review Source

"Developer community at its best"

What do you like best?

Product is easy to implement and plug in and play.

The turn around time from support team is pretty quick. SME's have good knowledge on product and suggest better options/approaches during the implementation, I say this because our implementation is bit complex and lot of moving parts, we have developed and deployed in no time. Thanks to all technical support team.

What do you dislike?

Creating templates to reuse can be made more easier to maintain. Now there are work around, but would like to be more robust.

Recommendations to others considering the product:

Be careful of others promising things that seem too good to be true.

What problems are you solving with the product? What benefits have you realized?

The electronic capture of customer signatures on contracts as well as the electronic authorization for marketing and TCPA compliance.

Jacques H.
Validated Reviewer
Verified Current User
Review Source

"I was told E-Sign was used by Nasa and I can see why!"

What do you like best?

I use e-signing applications a lot. This one is particular is smooth as butter. Easy to use without a huge learning curve. Works every time and that all we care about.

What do you dislike?

I have experienced a few glitches. However, it is not by any means a regular occurrence. We have had issues with signatures showing up in weird places (but that only happened once). The mobile experience is a little touch and go but still works well!

Recommendations to others considering the product:

I recommend you trying it out and the Demo. Totally worth every penny. Consistently great in my opinion.

What problems are you solving with the product? What benefits have you realized?

We have used multipe e-signing applications in the past and still do. With business happening at all time & everywhere we need to send documents constantly. This application is the most reliable and trusted by lots of reputable companies.

UC
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"You won't start using another e-Signing software if you use E-SignLive once."

What do you like best?

Document Management, UI on Mobile, Documents Authentication, integrating with other applications. The confidential information sharing was a bit tedious task before. I used to ask my clients to enter some password to read some confidential document(s). With eSignLive it became easier. They just need to provide their signature and the documents will be opened by the trusted person.

What do you dislike?

Its a bit tough question for me. All the features provided are fine except some UI stuff. The webiste UI has lot of information that I feel like lost few times. Compared to DocuSign I am not really impressed with eSignLive UI but its fine. As I am not really a super user of ESignLive, I don't complain on it

Recommendations to others considering the product:

If I get a chance to recommend to someone about eSignLive I would love to give them an hour demonstration and want to share how eSignLive made my work easier.

What problems are you solving with the product? What benefits have you realized?

I have gained much time on Document Management, Document Authentication, Confidential Info sharing, password format building, storage,... more. Mainly the document authentication got improved. Before I was sending the password format in the email and used to spend more time.

Todd B.
Validated Reviewer
Verified Current User
Review Source

"Easy and fast way to process forms"

What do you like best?

Our process before esignlive relied on faxes or physically mailed forms. Often, we'd have outdated or incorrectly filled out forms and it would take weeks or in some cases months to get the proper forms filled out accurately. With esignlive, we can keep the most up-to-date version of our forms online and send them out for immediate signing. We've been able to process at a much faster rate and improve or workflow.

Since we have 5 signers, we are able to brand our page and emails with our company logo and contact information. The esignlive support has been very responsive as well and very helpful.

What do you dislike?

There are a few things I would like to fix, the tabbing between form fields as a signer should go in order, it tends to bounce around a bit. I would also like a few more advanced options like conditionally required fields, like if one is checked, then require x,y,z fields, that type of thing. There is a small learning curve for those who are not used to dealing with online forms and understand required fields, but it usually takes just a phone call to explain the process.

Recommendations to others considering the product:

It's very easy to use and admin, you can keep track of all of your transactions, archive them, resend invites to those who still haven't filled out their paperwork.

What problems are you solving with the product? What benefits have you realized?

We are using this to replace an antiquated way of processing forms and it is catching on quickly. It takes the burden of paperwork out of the hands of several employees who may have older versions on file and makes signing a much easier, quicker and simpler task for them and our customers. We've had forms sent out and signed within the same day, something we would have never been able to achieve without this tool.

Andrew C.
Validated Reviewer
Verified Current User
Review Source

"Seamless user experience, with exceptional customer support"

What do you like best?

e-SignLive is impressively simple.

Their user interface is incredibly user friendly to new signers getting into the groove of e-signatures. Account management has been by far the simplest I have seen in all of the applications that we use here at my company. Adding members, deleting members, assigning Manager roles, password changes, etc, are all most frequently used and easiest to resolve issues for.

Customer service is fantastic.

My team at my company deals with their support team frequently and we were never left with a bad taste in our mouth. Very approachable team members that I always enjoy working with.

Ability to evolve the solution.

Our purpose for e-SignLive may be unique to other companies that are using e-SignLive. The developers and team members are always able to flex around new requirements that we need, new reporting that we ask for, and always putting their best foot forward with a solution to our challenges.

What do you dislike?

The only trouble I have encountered while using this application is there being search limitations within User Groups.

Recommendations to others considering the product:

If you want to simplify operational standards, you will not regret your decision by switching to e-SignLive.

What problems are you solving with the product? What benefits have you realized?

Documents are being digitally signed with unprecedented convenience and confidence. As signatures get completed a lot quicker and on time, there is significantly less room for operational process error to occur. With the introduction of e-SignLive, we have seen this positive change in the right direction.

e-SignLive have also adapted to new business requirements and were able to tailor the product to our needs.

James N.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Wonderful experience with eSignLive"

What do you like best?

We have been eSignLive's customer for the last 2-3 years.

I love eSignLive due to the fact that it is a powerful SaaS electronic signature.

It is also very easy to use. I just need to attach a doc and place where the signatures belong to and that's it.

In our case, we bought a licence and we could sign contracts right away anywhere on any platform.

eSignLive is a secure encrypted solution. I could sleep well at night.

We love eSignLive so much that we became eSignLive's System Integrator this year.

What do you dislike?

As an user who doesn't use the enterprise plan, my requirement is quite simple.

The only thing that I didn't like was when I attached a Word document, the alignment wasn't properly displayed. However, that issue has been fixed recently and everything works smoothly.

I also wonder why they have Classic and New interfaces instead of having just one standard interface. It would be less confusing for users I believe.

Recommendations to others considering the product:

Managing contracts on papers is time consuming, expensive and risky.

I would recommend to go with eSignLive so that you could be more productive in what you are good at.

What problems are you solving with the product? What benefits have you realized?

We don't have to print, sign, scan and email contracts like before. Everything is done online. It saved us a lot of time.

It is easy to manage our online contracts.

US
User in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"Easy to use, makes my job easier!"

What do you like best?

I love that I can send documents in a matter of seconds! Not only easy to use, but keeps track of who you have sent documents to, along with archiving them so you can always go back to one if needed. The dashboard is also clear and easy to navigate.

What do you dislike?

Its been reported that the emails may go to junk or spam boxes, which isn't too much of a big deal, just need to alert our customers. Would love to see a "read" or "received" function in the future so we know that it has been received.

What problems are you solving with the product? What benefits have you realized?

Signing up customers to use our services, especially if they need the services the day of. This has been incredibly helpful, as well as saving time in general on a daily basis.

Cassandra D.
Validated Reviewer
Verified Current User
Review Source

"One Span Service"

What do you like best?

Speeds everything up, frees office and agent time,

What do you dislike?

Haven't found one yet. Everything works amazingly well. Very pleased with product and it's time saving.

Recommendations to others considering the product:

Exquisite service, very helpful no matter what the problem is.

What problems are you solving with the product? What benefits have you realized?

Getting applications signed was a major time consumer. OneSpan has solved that problem instantly. Now our time can be better spent assisting our clients instead of constant phone calls to remind them to come in to sign.

Muna I.
Validated Reviewer
Verified Current User
Review Source

"an easy-to-use necessary tool for our scalability! "

What do you like best?

The interface is very sleek and I especially like the flag images that indicate where a signature is required. The documents look official to the end user and are easy to put together for the administrator. We have a great customer success representative and help desk has been fantastic and responsive the few times we have needed to call on their services.

What do you dislike?

I have some nitpicking to do about the UX when preparing packages: creating signing conventions can be a time-consuming process and text fields are not as clearly marked as other types of signature fields. The Visualforce elements can also be slow to load. These are only relevant to users that would be primarily interfacing with eSignLive within the Salesforce environment.

What problems are you solving with the product? What benefits have you realized?

We are a community micro lender based in Providence, Rhode Island and have expanded to Delaware and Florida within this past calendar year. We required a way to do remote loan closings, including the signing of loan closing documents. eSignLive has been the keystone of our workflow; clients have happily reported signing their documents from a lounge chair on the beach!

Khalid J.
Validated Reviewer
Verified Current User
Review Source

"e-Sign Live"

What do you like best?

Initially, the interaction with folks at Silanis was challenging. Then Sean Penning was assigned to work with my company and that changed the dynamics 180 degrees. I was and still am impressed with his high professionalism and focus on customer's satisfaction.

As for the product, it's customizable. We are exploring the use of the API provided to meet business requirements.

What do you dislike?

Customization requires significant software development.

- Inability for a signer to have multiple signature requirements where a signer can sign before other signers and then sign after the other signers for final approval.

Recommendations to others considering the product:

I would hope to see additional controls for building fields inside documents, and allow administrators to set numeric fields vs. alpha numeric fields.

What problems are you solving with the product? What benefits have you realized?

Provide alternative method to wet-ink signature for capturing intent.

Ensuring no signatures are missed.

Robert M.
Validated Reviewer
Verified Current User
Review Source

"Easy to integrate with"

What do you like best?

This product has everything we needed and it was easy to integrate with. All required features were covered. There are couple integration options from SDK to REST API (which we used). The UX is good.

I love the templating engine so I can define a theme and reuse it as many times as needed.

From the business point of view, the crew is very helpful and focused on quality customer service. One can negotiate terms and pricing. And the service level is the same after purchase is completed.

What do you dislike?

The API documentation could be better. There were some topics not covered well, or missing. Hopefully, there is a community forum, where employees help to solve problems.

Recommendations to others considering the product:

Do not hesitate to contact eSignLive directly before purchase. They are very helpful and willing to answer questions.

What problems are you solving with the product? What benefits have you realized?

We've developed a custom application integrated with eSignLive which is automating the workflow with our community. Thanks to that we do not need to process any submission manually, as the electronic signature system is doing it for us. Our contributors do not need to wait for acceptance as the whole process is fully automatic.

AH
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Great document signing platform"

What do you like best?

Ease of end users to be able to sign documents without the need for a printer/scanner.

What do you dislike?

Branding should be built in for everyone, at least a logo upload. Also would be nice to be able to format the fields when adding to a document to same size after adding them using some size option box or copy option rather than eyeballing it and dragging them.

Recommendations to others considering the product:

Very easy system to implement and use. Templates feature make for super easy repetitive documents like new hire paperwork for new employees, enrollment forms, etc. Seems to be an affordable option for an electronic signing system.

What problems are you solving with the product? What benefits have you realized?

Sometimes folks delay because they are out of ink for their printer or don't have a scanner or fax. Its easy for the receiving person in that they don't have to print, sign, scan/send back or fax the documents. A few clicks on their end and its done. This totally eliminates all those issues!

Robert L. M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"eSignLive for Salesforce"

What do you like best?

To me, what's important is the deep integration with Salesforce making it easy for me and my staff to send out proposals and legal documents. Also, knowing that we have the evidence summary should any dispute arise around a signed document is reassuring.

What do you dislike?

Nothing that I can think of. We've used other e-signature products and eSignLive works extremely well for our use-case. We've been using it internally for a little under a year and don't have any complaints about it.

Recommendations to others considering the product:

Definitely give their trial a go to see the functionality for yourself. If you're using Salesforce, they have an eSignLive for Salesforce connector that y

What problems are you solving with the product? What benefits have you realized?

Our proposal process was manual. This lengthened our deal cycle and didn't reflect well on us given that we're a technology company. We're seeing proposals and agreements signed much quicker and have received positive feedback from our clients on the ease-of-use. It also saves us time as we were previously manually attaching signed documents in Salesforce. Now this happens automatically for us.

Craig H.
Validated Reviewer
Verified Current User
Review Source

"East to use e-signature solution"

What do you like best?

Delivery of the evidence summary upon completion of the package. The evidence summary along with the digitally signed document are all the pieces necessary to demonstrate proof of an agreement. The automated delivery of the evidence summary means that we don't have to go back to the vender to retrieve it if there is a dispute.

What do you dislike?

Could not set up a default package role where the role has no signatures in the package but is strictly used to receive a pdf copy of the completed package. We need to have users do this manually for each package that they create.

Recommendations to others considering the product:

The print driver is invaluable. Set up templates for your users to use through the print driver. Get the evidence summary delivered at package completion.

What problems are you solving with the product? What benefits have you realized?

Some of the benefits of using e-SignLive for sending agreements to customers is that it is more convenient for the customer, and easier to complete. The agreements come back signed properly and more quickly. The completed agreements are delivered as a pdf attachment in an email and this works well with our document routing and storage process.

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OneSpan Sign
4.7
(701)