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Docusign Reviews & Product Details

Pricing

Pricing provided by Docusign.

Personal

$10.00
1 User Per Month

Docusign Media

Docusign Demo - Mobile Signing
Easily sign on mobile.
Docusign Demo - Mobile App Document Storage
Access all of your signed forms straight from the DocuSign app from anywhere in the world.
Docusign Demo - Harmonized Homepage
Create and send documents easily from your browser.
Docusign Demo - Manage Screenshots 1
Manage Screenshots
Docusign Demo - Manage Screenshots 2
Manage Screenshots
Docusign Demo - Manage Screenshots Templates
Manage Screenshots
Play Docusign Video
Play Docusign Video
Play Docusign Video
Play Docusign Video
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Docusign Reviews (2,549)

View 4 Video Reviews
Reviews

Docusign Reviews (2,549)

View 4 Video Reviews
4.5
2,549 reviews

Pros & Cons

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Tsendsuren R.
TR
Contracts Manager
Mid-Market (51-1000 emp.)
"Easy to use and simple"
What do you like best about Docusign?

I love to use it for signing any documents. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The e-signature request link is expiring quickly. Review collected by and hosted on G2.com.

Verified User in Human Resources
GH
Mid-Market (51-1000 emp.)
"easy to use, gets the job done"
What do you like best about Docusign?

it is very intuitivve, just click click click to sign Review collected by and hosted on G2.com.

What do you dislike about Docusign?

sometimes the mobile experience is difficult, zooming in on the document. i think that may have to do with how the user uploads files though, b/c i've only noticed it with a few companies i've tried signing thigs for Review collected by and hosted on G2.com.

Nikolina N.
NN
Italian Language Teacher
Small-Business (50 or fewer emp.)
"it is good"
What do you like best about Docusign?

it is very easy to use, very intuitive and helpful Review collected by and hosted on G2.com.

What do you dislike about Docusign?

i don't dislike anything about Docusign, it is good Review collected by and hosted on G2.com.

Orkhan H.
OH
Head of Growth
Computer Software
Small-Business (50 or fewer emp.)
"This service is full of bugs (after it got acquired)"
What do you like best about Docusign?

It is working well for signatures and trusted Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The service is giving a lot of errors.

The customer login flow is not working properly

UX is ma ess and very hard to find things

Cancelling plan is impossible - the pages redirects me to another place or asking me to complete puzzles, why? Review collected by and hosted on G2.com.

AJ
Test Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
"Docusign: Esignature"
What do you like best about Docusign?

As an Admin Docusign is Easy to Use and implement. It's integration with User Details is interesting. Customer support is very strong. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Ther is not anything to dislike about Docusign. Review collected by and hosted on G2.com.

René v.
RV
IT Manager Governance & Solutions
Mid-Market (51-1000 emp.)
"Docusign | Ok Software | Terrible company"
What do you like best about Docusign?

Honestly, the product itself is okay—it does what it's supposed to, and we haven’t had too many technical issues with it. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The aggressive upselling is exhausting. Every interaction feels like it’s focused on squeezing more money out of us rather than addressing our actual needs. It’s frustrating to deal with a new sales executive every time, which makes it hard to build any meaningful relationship or continuity. They seem to prioritize revenue from companies rather than offering genuine support or tailored solutions.

We use it for basic e-signature needs, but at this point, we’re reconsidering whether it's worth continuing. The service works, but the pushy sales tactics and lack of consistent account management are becoming too much to ignore. Review collected by and hosted on G2.com.

Margie C.
MC
Paralegal
Small-Business (50 or fewer emp.)
"My case management system recommends using this, but it does not work."
What do you like best about Docusign?

Literally nothing. It should be easy to to use and it is, but when you think you are done and click finish, it goes into no where land and you cannot find the finished document anywhere and neither can docusign. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

No customer service. I have no one to call or get help from and just robo help, which is no help whatsoever. Review collected by and hosted on G2.com.

RD
Product Managar
Mid-Market (51-1000 emp.)
"Excellent tool, but some features needed"
What do you like best about Docusign?

I love the ease of being able to sign a document electronically and send it to other signatories. It is seamless and easy. I like that I can see the progress of the document in terms of which signatory needs to sign it. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

This could be a feature that exists but that my organization has not made available to its employees, but I dislike that I cannot add my own template to my Docusign account. In many instances I have needed to send the same document, but adjusted a few fields for date or name, but I have had to create it from scratch each instance. I also dislike that Docusign will not allow me to change my last name, which I legally changed once I got married. I changed it in my account settings, but I could not adjust my actual signature. Review collected by and hosted on G2.com.

Olga S.
OS
Purchasing Manager
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Best too for signing documents"
What do you like best about Docusign?

Very easy tool for signing legal documents Review collected by and hosted on G2.com.

What do you dislike about Docusign?

That I have to pay for it after 30 days :-) Review collected by and hosted on G2.com.

Claire C.
CC
Enterprise (> 1000 emp.)
"Unfriendly and slow"
What do you like best about Docusign?

I can use electronic signatures instead of needing to coordinate wet-ink ones. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The platform takes forever to load. It is bogged down by the alerts like "We found PDF Data" and "See your environmental impact!" I send a lot of documents, so seeing these every time is a huge pain to dissmiss them over and over. It is also very buggy and lacks the customization needed. For example, different forms require different date formats. I have no way of customizing the date format of the "Date Signed." The other very user unfriendly thing is Bulk Send. It would be such a time saver if I could just put all of the people in like normal, but instead the feature is unuseable and I end up needing to send all of the envelopes individually. I am now dealing with a glitch and customer support has been horrible and very confusing to navigate. I was supposed to get a call within 3 hours yesterday, but that did not happen. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Docusign.

Personal

$10.00
1 User Per Month

Business Pro

$40.00
1 User Per Month

Standard

$25.00
1 User Per Month
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Docusign Features
Custom Branding
User, Role, and Access Management
Internationalization
Document Signing
Reminders and Expirations
Sign-In Process
Regulatory Compliance
Signature History and Audit
Enterprise Scalability
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Docusign