--- title: Docusign Reviews meta_title: 'Docusign Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2612 reviews by the users' company size, role or industry to find out how Docusign works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2612 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign Reviews **Vendor:** Docusign **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,612 ## About Docusign Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the Docusign's Intelligent Agreement Mangement (IAM), Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the Docusign Intelligent Agreement Management (IAM) to accelerate the process of doing business and simplify people's lives. Docusign helps your business: \* Send, sign and track agreements quickly and easily \* Boost customer satisfaction by providing a superior signing experience \* Standardize the agreement process \* Save time by reducing manual work \* Increase accuracy of agreements \* Integrate with your existing business systems But don’t just take our word for it. Check out these customer stories now to see why Docusign is the leading eSignature provider: https://www.docusign.com/customer-stories Why companies everywhere choose Docusign: \* Trusted by over a million customers and more than a billion users \* 80% of agreements completed in 24 hours (44% in \< 15 minutes) \*Saves an average of $36 per document compared to traditional paper processes \* 24/7 customer support \* 350+ integrations and APIs \*Docusign eSignature has the most 5-star reviews of any electronic signature product on Apple App Store, Google Play Store and Salesforce AppExchange \* Docusign eSignatures are secure, lawful and court-admissible ## Docusign Pros & Cons **What users like:** - Users find **DocuSign incredibly user-friendly** , streamlining the electronic signing process on any device with ease. (66 reviews) - Users appreciate the **ease of electronic signing** with DocuSign, enhancing productivity and streamlining internal processes. (48 reviews) - Users find the **ease of configuring signatures** beneficial, ensuring a smooth signing experience for end-users. (33 reviews) - Users value the **seamless and reliable signing** process of Docusign, enhancing user experience and productivity. (31 reviews) - Users value the **time-saving efficiency** of Docusign, facilitating quick document management and signature processes. (25 reviews) - User-Friendly Interface (22 reviews) - Users value the **easy integration** of Docusign with other applications, enhancing their overall user experience significantly. (21 reviews) - Users find DocuSign to be **very easy and intuitive** , enhancing efficiency and facilitating daily tasks with ease. (21 reviews) - Users appreciate the **efficiency** of DocuSign, enabling quick signatures and streamlined team collaboration for enhanced productivity. (20 reviews) - Integrations (17 reviews) **What users dislike:** - Users find DocuSign to be **expensive** , especially for small businesses needing advanced features and yearly commitments. (23 reviews) - Users express frustration with **rigid pricing and inflexible customer service** , leading to disappointing experiences with Docusign. (16 reviews) - Users point out the **limited customization** in DocuSign, hindering effective management and usage for small businesses. (12 reviews) - Users criticize the **missing features** in DocuSign, highlighting difficulties with contract exports and complex admin support. (10 reviews) - Users highlight the **poor customer support** of Docusign, facing inflexible policies and unresponsive service during critical issues. (10 reviews) - Expensive Subscriptions (9 reviews) - Not User-Friendly (9 reviews) - Users experience **slowness and link expiration issues** with DocuSign, leading to significant delays and workflow complications. (8 reviews) - Billing Issues (7 reviews) - Difficulty (7 reviews) ## Docusign Reviews ### 1. DocuSign is easy to use, secure, and time-saving. It simplified signing and sending documents. **Rating:** 4.0/5.0 stars **Reviewed by:** Yogita S. | HR Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Docusign?** DocuSign is a very helpful tool that makes signing documents quick and easy. The best part is that you don’t need to print, scan, or mail anything—you can sign documents online from your phone or computer, anytime and anywhere. It saves a lot of time and keeps everything organized in one place. The platform is simple to use, secure, and legally accepted, which gives peace of mind. I also liked how it sends notifications when others sign the document, making the whole process smooth and efficient. **What do you dislike about Docusign?** While DocuSign is a great tool, there are a few downsides to consider. Some useful features are only available in the paid version, which may not be ideal for individuals or small businesses with limited budgets. It also requires an internet connection, so you can’t access or sign documents offline. For people who are not very comfortable with digital tools, the platform might feel a bit confusing at first. Additionally, some still prefer traditional paper signatures, especially for certain legal or formal documents. **What problems is Docusign solving and how is that benefiting you?** DocuSign helps solve the problem of delays and inefficiencies in handling paperwork. It allows me to sign, send, and receive documents quickly and securely without needing to print or scan, making the whole process faster, more organized, and convenient—especially when working remotely or with clients in different locations. ### 2. Effortless to Use and Instantly Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Jane J. | Department head/Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Docusign?** This program is so easy to use and I would recommend it to everyone. **What do you dislike about Docusign?** nothing. I have tried other similar programs but did not like them. **What problems is Docusign solving and how is that benefiting you?** It is so easy for a client to sign documents without the hassle of traveling to our office to sign. ### 3. Docusign for easy boarding in my new company as an employee **Rating:** 5.0/5.0 stars **Reviewed by:** Neelesh J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Docusign?** With the help of Docusign I am able to sign documents, maintain them very easily. There are some new documents that need any action, I can access them and operate on them easily. **What do you dislike about Docusign?** So far I haven't faced any troubles with it. **What problems is Docusign solving and how is that benefiting you?** As far as I know it is trying to solve handling, management and reviewing of documents and make it easy to use for an end user. ### 4. Preconstruction Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen S. | Preconstruction Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Docusign?** Easy use and accessibility. Can electronically sign anywhere. **What do you dislike about Docusign?** Sometimes documents for signature get lost and cannot be found. Then we have to recirculate the document. **What problems is Docusign solving and how is that benefiting you?** Being able to sign contracts electronically on the go while traveling. It makes the execution more efficient. ### 5. If you want a partner in making things easy for your customers, this is it! **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia D. | International Sales Coordinator, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** In a world where things move so fast, we need reliable systems that can help protect what we sign, no matter the industry, This is what DocuSign is. I use it every day as customers ask for quote requests very often. Not only helps my job, but it helps support my customers which is why I always suggest for people to count on this program. Implementing this was fairly easy amongst my colleages. **What do you dislike about Docusign?** I would say it's the pending or lingering/ pending documents. I don't know why it chooses to be send sometimes and nothing on the other. **What problems is Docusign solving and how is that benefiting you?** Document signage/legal agreement ### 6. Solid Product, With Poor Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Nicolas G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Docusign?** It has all the functionality you need to get documents signed. Not the best user experience but that's easy to overlook. **What do you dislike about Docusign?** The company has really strict policies around what customer service can and can't do and you can easily get into a not-so-great situation and they're really just unhelpful. **What problems is Docusign solving and how is that benefiting you?** We use Docusign to handle all of our contract signings with out clients ### 7. Docusign - Signing now Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Belinda S. | Credit Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Docusign?** It is easy to use and provides security for legal documents. **What do you dislike about Docusign?** I didn't encounter any issues with this system. **What problems is Docusign solving and how is that benefiting you?** There are only a few errors, and overall, it is quite convenient. ### 8. Easy to Use, But Document Delivery Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Victoria G. | office manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Docusign?** It is a good service, easy to use and implementation **What do you dislike about Docusign?** What I dislike is that when I send a document to be sign, most of the time the person didn't find it. **What problems is Docusign solving and how is that benefiting you?** It helps me get documents sign in a timely manner. ### 9. Knowingly illegal billing practices, better & less expensive billing practices **Rating:** 0.0/5.0 stars **Reviewed by:** Jamie E. | Founder/ CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Docusign?** What they lack in fair pricing they compensate for with illegal billing practices **What do you dislike about Docusign?** They failed to provide billing notifications for >2 years as legally required. They achknowledged required emails were not sent but refused to refund the fair amount. The process tooks months and wasted time and more than 15 emails. F*** Docusign! **What problems is Docusign solving and how is that benefiting you?** They solve the problem of having too much money in my business account by defrauding clients with illegal billing practices. ### 10. One solution for your digital Signature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Docusign?** It is simple to use and is highly user friendly. Even if you are not registered user and someone adds them as signer using their email address they will get the link to validate the document and provide signature along with required fields that is setup by initiator and it cost less then other users. I use it on a daily basis to get contracts signed by both my company and vendor. We have also integrated the DocuSign with ARIBA so that once the document is signed a repository will create in ARIBA . **What do you dislike about Docusign?** The reporting feature can be enhanced and more fields can be added like filter by signatory. **What problems is Docusign solving and how is that benefiting you?** The main problem which has been address by toll is ease of e-signature and if the signer is not available then ease of re-assignment to new signatory. Even it let add anyone using their email address as signatory even if they don't have access to docusign. ### 11. Streamlined Process, But Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Docusign?** DocuSign truly shines in its simplicity. For both senders and signers, the interface is incredibly intuitive. It also integrates seamlessly with our ATS, Greenhouse that allows for a smoother workflow and minimizes the need for manual document transfer. The ability to create and re-use templates is a huge time saver for our team, it eliminates repetitive setup and ensures consistency! **What do you dislike about Docusign?** Sometimes we encounter minor formatting inconsistencies when uploading PDF docs, there can be instances where fields don't align perfectly or text shifts. Also the need to resize the automatic free text fields from tokens could be better. **What problems is Docusign solving and how is that benefiting you?** It helped us resolve a critical pain point in the hiring process: the often slow, manual, and error-prone generation and sending of offer letters. ### 12. Docusign great for signing and managing **Rating:** 4.0/5.0 stars **Reviewed by:** Akbar A. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Docusign?** Docusign helps us manage and quickly send out documents for signing. It allows us to centralise all HR related documents in one place and see what’s complete and what isn’t. **What do you dislike about Docusign?** The user interface could be made easier r **What problems is Docusign solving and how is that benefiting you?** Sending out documents to employees and management ### 13. Ease of use makes this my go to esignature platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Practice Manager, RP®, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Docusign?** Ease of use is a key consideration for our staff and our clients. I don't have anything to say about the downside, I haven't found any. Teaching staff how to use this daily has been easy. **What do you dislike about Docusign?** Nothing, the functionality is great. I like that the platform is not overwhelming. **What problems is Docusign solving and how is that benefiting you?** We don't have the ability to meet with many of our out of town clients. DocuSign makes the signing process easy and fast. ### 14. Exceptionally Professional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Toni K. | assistant project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Docusign?** professional interface and easy to use features **What do you dislike about Docusign?** limited envelopes to send when bulk sending **What problems is Docusign solving and how is that benefiting you?** reaching customers to sign documents electronically ### 15. Docusign's Autorenew Policy is Predatory and their Colllections team is Uncooperative **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Docusign?** The interface is easy for end-users to sign documents **What do you dislike about Docusign?** I have been a systems admin for over 4 years - I've learned how to administrate programs such as Salesforce, Microsoft 365, various CRMS and telephony systems. I can confidently say the admin console is cumbersome and overly complicated. I tried cancelling our account but was unable to, which led our account to autorenew. When I explained the situation to their collections team, they were inflexible and not considerate at all for our experience. I repeatedly asked to resolve the issue amicably, explain the situation, speak to a manager, have our case escalated it, and received no support. It took Docusign on average 3-4 weeks to respond to our emails. This issue started in August 2024, it is now March 2025 and it is still not resolved. We are a small mom and pop operation. I am a team of one (1) person, and I will likely never use Docusign again because this experience has been a huge drain on our limited resources and unsatisfactory. TLDR: their autorenew policy on contracts is predatory and their collections team is uncooperative. I would expect better customer service from a company that has a large monopoly on the market and presumably enough money to dedicate resources to these kinds of issues. **What problems is Docusign solving and how is that benefiting you?** Sending out contracts to be signed by 3rd parties ### 16. Really Efficient and Fast Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Docusign?** The platform is really efficient and fast. **What do you dislike about Docusign?** The web interface is sometimes difficult to configure. **What problems is Docusign solving and how is that benefiting you?** The processes for the commercial contract and the travel guest contract. ### 17. Docusign is the best website and app for contracts **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Sr. Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Docusign?** Ease of use and the ability to send contracts without worrying **What do you dislike about Docusign?** It is difficult for me to create a new template. Or edit documents in Docusign. PDF editor built in with Adobe? **What problems is Docusign solving and how is that benefiting you?** Makes E-signatures easy and trackable ### 18. Saves me time and energy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Sr. Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Docusign?** Docusign gives me the ability to send anything and everything we need for the hiring and HR process to be signed by needed parties. It is tracked and sends reminders when there are pending items, which takes that off my plate. Easy to then download when complete and save! **What do you dislike about Docusign?** Wish we could upload multiple docs to 1 envelope **What problems is Docusign solving and how is that benefiting you?** Easy to have all parties needed sign, no need for paper docs to scan or Adobe which gets tricky. ### 19. Refund policy reminiscent of a shady gym. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Docusign?** Signatures are relatively easy to configure. **What do you dislike about Docusign?** Subscription terms and refund policy is rigid and disappointing resulting in poor customer service. **What problems is Docusign solving and how is that benefiting you?** Signature collection ### 20. easy to use with many features and an excellent user friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Marium S. | Legal Counsel & Compliance officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** It is easy to use and navigate the site. **What do you dislike about Docusign?** The tutorial videos are too long and it would be easier if manuals were more easily explainable **What problems is Docusign solving and how is that benefiting you?** Efficiency in execution of documents ### 21. DocuSign Review **Rating:** 4.5/5.0 stars **Reviewed by:** Delia R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Docusign?** I like how easy it is to use. I like how it flags areas that need to be signed or initialed and how it keeps you updated with who has signed and who hasn't. **What do you dislike about Docusign?** Did not find anything that I didn't like. **What problems is Docusign solving and how is that benefiting you?** It allows for people to sign documents without having to physically drive to an office to sign documents. ### 22. Review for DocuSign **Rating:** 5.0/5.0 stars **Reviewed by:** Alekhya K. | Salesforce Business Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Docusign?** Docusign is integrated with Salesforce and it is easy for us for send documents for signature process and also capture the signatures in the documents and maintain everything based on the workflow we create in the same record for tracking purposes. We also have track of how many people the signature request has been sent to and also have a log of parties that signed the document. **What do you dislike about Docusign?** The one issue that we are facing in the current workflow is indicate docusign if the party has sent the signed documents in an email, it just keeps sending remainders to the parties. This limitation has been a blocker for us and had to implement additional code on our end to stop those emails. **What problems is Docusign solving and how is that benefiting you?** Using docusign in our business based on the workflow we created has helped us in triggering the signature process and capturing the signed documents to the targetted record in salesforce. We have docusign integrated with salesforce, outlook and dropbox where the signed documents are automatically stored in the shared dropbox folder for future legal verifications. Previously we used to manually send the documents for signature in an email and due to this manual process there were many instances where we missed track of signed copies from the parties. ### 23. Very good CLM & e-signature tool **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh S. | Senior Director - Head of Business Systems & Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Docusign?** Ease of use, Implementation is easy, great customer support and easy integration with other applications **What do you dislike about Docusign?** They can be more robust on the CLM part, other than that great features **What problems is Docusign solving and how is that benefiting you?** Great tool for e-signatures ### 24. Effortless Online Signing and Full Document Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Docusign?** Customers are able to sign documents online without needing to print them, and I can view the entire process of the document. **What do you dislike about Docusign?** I found it complicated to use and think it should be more user-friendly. **What problems is Docusign solving and how is that benefiting you?** Clients contract signing and review ### 25. Fast, Legal, Digital signing-Docusign **Rating:** 5.0/5.0 stars **Reviewed by:** OVIYA M. | Account Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Docusign?** What i like the best about docusign is that how fast and easy it makes the signing and sending documents. The platform is intuitive and interface is simple and clean. Its especially helpful when dealing with time sensitive agreements or working remotely. **What do you dislike about Docusign?** On the downside I've found with Docusign is that the pricing can be bit steep for the smaller business and individuals.More amazing features are available on higher tier plans. **What problems is Docusign solving and how is that benefiting you?** Docusign solves the problem of slow, Paper based signing. It allows me to sign and send documents quickly from anywhere, saving time and improving efficiency, especially for remote work. ### 26. Easy To Use & Integrates Seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey G. | Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Docusign?** My favorite thing about Docusign is how user friendly it is. **What do you dislike about Docusign?** Sometimes the notifications when a document is viewed are delayed or do not come through. **What problems is Docusign solving and how is that benefiting you?** Sending offer letters is quick and easy. This benefits me as a Talent Partner in time to fill metrics and provides a great candidate experience. ### 27. Easy way to get out offers **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly G. | Associate Sourcer, Technology, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Docusign?** Helps our team send out offers, makes it less manual **What do you dislike about Docusign?** the formatting can get funky and hard to edit which can take extra time **What problems is Docusign solving and how is that benefiting you?** It helps us send out offers and NDAs to candidates, even internationally With so many offers going out per day, it really helps us do this quickly ### 28. Modern, simple and flexible to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ribanshu K. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** I think DocuSign provides all features required for any documents automation workflows. I have worked on it and found the configuration very simple and scalable. Real time tracking , reporting capabilities or customizable templates makes it the right tool **What do you dislike about Docusign?** Fairly new to this tool, not faced any issues worth highlighting so far! **What problems is Docusign solving and how is that benefiting you?** Automating e signature process ### 29. The easiest way to get your documents signed **Rating:** 4.5/5.0 stars **Reviewed by:** Janeth Q. | Writer and Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Docusign?** In my experience,DocuSign has made it so much easier for me to sign contracts as a writer. It saves time and keeps everything organized. **What do you dislike about Docusign?** Although DocuSign helps me in many ways, the only downside I've noticed is that it requires a stable internet connection to work smoothly. Whenever I'm in a location with poor connectivity, offline access becomes very limited. **What problems is Docusign solving and how is that benefiting you?** Doing my e-signature. As a writer it saves my time in doing my contracts signed. ### 30. Docusign is so important for contracts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** I like how the trackers are in place that are acceptable to the legal team. It's so easy to use and it's very simple! I use this for all contracts I'm working on. **What do you dislike about Docusign?** Nothing much. It's actually good already as it is. **What problems is Docusign solving and how is that benefiting you?** Asking people to sign contracts remotely ### 31. Awful Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Heather T. | Owner, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about Docusign?** nothing because I found another company that offers the same thing cheaper and simpler and better in every way **What do you dislike about Docusign?** deception and theft (charged me months after I canceled subscription), was not user-friendly, very confusing packages and rules, difficult to figure out, constantly changing the software around, VERY LIMITED SUPPORT (and none when you really need it) **What problems is Docusign solving and how is that benefiting you?** I used it for e-signatures in bulk, and was told by multiple sales reps when I was first starting out that sending out a bulk envelope for multiple individual signatures counted as only one envelope, but NOPE! Turns out it doesn't. Then when I called again about it (back when phone support was available, which it's not anymore), I was told again that the website was wrong and even though it said I went over my allowed number of envelopes, I actually hadn't. But then I spoke with a different DocuSign rep who said I HAD gone over the limit and that bulk send is the same as indiviudal envelopes. VERY CONFUSING AND FRUSTRATING. But the biggest issue now is that they charged me MONTHS after I canceled my subscription, and support is not available to anyone without a paid plan. I am considering my options of how to take legal action against DocuSign for deception and theft since I can't reach anyone for a refund. ### 32. Docusign for e signature for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Docusign?** easy adaptabality of signature and easy to use. It also can be integrated with other applications via api. **What do you dislike about Docusign?** some of the features are not customizable such and text on text notifications **What problems is Docusign solving and how is that benefiting you?** easy way to get sign off from customers ### 33. use docusign over adobe sign **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2025 **What do you like best about Docusign?** pretty flexible. I use it because I am used to using it with real estate transactions over adobe sign. I suppose Docusign perhaps had more market share over Adobe sign and now I'm used to using it over Adobesign **What do you dislike about Docusign?** the exhorbitant costs for a small business owner **What problems is Docusign solving and how is that benefiting you?** Electronic document signing without being physically present in the same place with someone. ### 34. Mostly intuitive, some room to make templates easier **Rating:** 3.5/5.0 stars **Reviewed by:** Samantha B. | VP, People & Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Docusign?** I think it integrates nicely into most systems.I like when it auto-predicts the boxes needed. **What do you dislike about Docusign?** I have struggled with templates and sharing those within the org. It could be more user-friendly there. **What problems is Docusign solving and how is that benefiting you?** Easy integrations, mobile friendly ### 35. Convenient way to sign documents **Rating:** 5.0/5.0 stars **Reviewed by:** micki t. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Docusign?** Easy way to sign and send official documents without printing **What do you dislike about Docusign?** Not preferable for those who prefer paper copies **What problems is Docusign solving and how is that benefiting you?** It makes it easy for me to sign and send official documents ### 36. DocuSign streamlines signature process for our employment agreements **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany W. | Senior Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Docusign?** DocuSign is extremely user friendly and easy to use. I am able to quickly obtain signatures from individuals all over the country. **What do you dislike about Docusign?** It can be difficult at times to find agreements that were signed in the past. **What problems is Docusign solving and how is that benefiting you?** Able to quickly obtain signatures from individuals all across the US. ### 37. Easy to use and so convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Connie M. | Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Docusign?** It’s so easy to use and convenient in our virtual world these days where we cannot always be physically present to sign something that needs signed. **What do you dislike about Docusign?** I don’t have any complaints about it. It always works well for me. **What problems is Docusign solving and how is that benefiting you?** Being able to sign documents without actually being on site. ### 38. very much comfortable across borders **Rating:** 4.5/5.0 stars **Reviewed by:** Priyesh J. | Associate Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Docusign?** very much comfortable across borders contract signing **What do you dislike about Docusign?** to get proper email id for this docusign **What problems is Docusign solving and how is that benefiting you?** very much comfortable across borders for contract signing ### 39. Pandadoc has been a game changer for enrolling our students **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel P. | Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Docusign?** The ease of being able to create documents and place the fields. I like that you can correct the form and resend and not lose all your information. **What do you dislike about Docusign?** Only thing I have noticed is that when it ask for initials it pulls the first 2 letters of the first name. I need to see if I can correct this in settings. **What problems is Docusign solving and how is that benefiting you?** I have not had any issues to solve ### 40. DocuSign, one of the best tools to simplify the signature process. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Docusign?** Among all the electronic signature tools I've used, DocuSign stands out as the most user-friendly and accessible for managing signature processes. It has great options to customize default signatures and update them as needed, which simplifies the handling of similar documents that are repetitive. The customer service I've received has been excellent, they are very reliable and fast in their service. **What do you dislike about Docusign?** At first it took me some time to get familiar with setting up specific permissions for multiple signers, but once I got over the initial learning curve the tool has become very intuitive for me, so cheers to all! **What problems is Docusign solving and how is that benefiting you?** I've had the opportunity to use DocuSign in both professional and personal contexts, and overall, my experience has been very positive. It has the ability to expedite the signing of documents and minimize waiting times for approval of essential agreements and contracts at events where logistical issues need to be resolved in short time frames. ### 41. It's an intuitive e-sign software for all businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Docusign?** The best thing about docusign is how it integrates with HubSpot natively, so you can send contracts through there. **What do you dislike about Docusign?** I don't like how some of the documents are quite difficult to find when you want to backtrack. **What problems is Docusign solving and how is that benefiting you?** Docusign allows you to get signatures from individuals/entities remotely. ### 42. Easy Signing **Rating:** 4.0/5.0 stars **Reviewed by:** DONNA P. | BUSINESS DIRECTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Docusign?** Very easy to sign documents. Also simple to add more information to the form **What do you dislike about Docusign?** saving to download a copy can be tricky to save or download **What problems is Docusign solving and how is that benefiting you?** e signuatures ### 43. Docusign **Rating:** 4.0/5.0 stars **Reviewed by:** Brenda B. | Senior Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Docusign?** Docusign is accepted as a credible signature by organizations that do not take e-signatures as a rule, i.e., Novitas for Medicare provider applications. **What do you dislike about Docusign?** The cost of Docusign and the long contracts are roadblocks for my organization. **What problems is Docusign solving and how is that benefiting you?** None that I am aware of ### 44. Docusign Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rohini P. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Docusign?** The efficicy of sending a document/contract to be signed and returned. There were no software to be downloaded. **What do you dislike about Docusign?** Cost per envelope was to much and also every time you would resend it used up an "envelope" **What problems is Docusign solving and how is that benefiting you?** ease of contract creation and completion. ### 45. Awesome tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Docusign?** Quick, reliant and trustable. Easy to use! **What do you dislike about Docusign?** I don't see any, my clients seams to be use to the tool now. It was a bit hard to understand the first time. **What problems is Docusign solving and how is that benefiting you?** No need to be in person to have the client sign. ### 46. Simple, quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Docusign?** I love how straight forward it is and makes the daily tasks efficient **What do you dislike about Docusign?** Nothing truly stands out, I’ve had a positive experience **What problems is Docusign solving and how is that benefiting you?** Helping to get e-signatures on important documents ### 47. Easy to use and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Tsendsuren R. | Contracts Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Docusign?** I love to use it for signing any documents. **What do you dislike about Docusign?** The e-signature request link is expiring quickly. **What problems is Docusign solving and how is that benefiting you?** I've been spending a lot of my time digitally signing contracts and documents, so DocuSign helps me sign these documents instantly and efficiently. ### 48. easy to use, gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Docusign?** it is very intuitivve, just click click click to sign **What do you dislike about Docusign?** sometimes the mobile experience is difficult, zooming in on the document. i think that may have to do with how the user uploads files though, b/c i've only noticed it with a few companies i've tried signing thigs for **What problems is Docusign solving and how is that benefiting you?** not having to mail in or be in person to sign ### 49. it is good **Rating:** 4.5/5.0 stars **Reviewed by:** Nikolina N. | Italian Language Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2025 **What do you like best about Docusign?** it is very easy to use, very intuitive and helpful **What do you dislike about Docusign?** i don't dislike anything about Docusign, it is good **What problems is Docusign solving and how is that benefiting you?** signing my documents ### 50. This service is full of bugs (after it got acquired) **Rating:** 0.0/5.0 stars **Reviewed by:** Orkhan H. | Head of Growth, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Docusign?** It is working well for signatures and trusted **What do you dislike about Docusign?** The service is giving a lot of errors. The customer login flow is not working properly UX is ma ess and very hard to find things Cancelling plan is impossible - the pages redirects me to another place or asking me to complete puzzles, why? **What problems is Docusign solving and how is that benefiting you?** singing papers ## Docusign Discussions - [What is the difference between an electronic signature and a digital signature?](https://www.g2.com/discussions/electronic-vs-digital-signature) - 5 comments, 3 upvotes - [What alternatives to docusign do you recommend?](https://www.g2.com/discussions/what-alternatives-to-docusign-do-you-recommend) - 2 comments, 2 upvotes - [Hi](https://www.g2.com/discussions/27808-hi) - 2 comments, 2 upvotes - [What are the key benefits of using DocuSign for businesses and individuals in managing electronic agreements?](https://www.g2.com/discussions/what-are-the-key-benefits-of-using-docusign-for-businesses-and-individuals-in-managing-electronic-agreements) - 1 comment, 1 upvote - [Is there a way to draw your signature?](https://www.g2.com/discussions/is-there-a-way-to-draw-your-signature) - 1 comment, 1 upvote - [View Docusign pricing details and edition comparison](https://www.g2.com/products/docusign/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-02+13%3A42%3A41+-0500&secure%5Bsession_id%5D=c0bf8b18-ff47-4cd7-a2f2-f283003282ea&secure%5Btoken%5D=aef6ac58d55d7dbafaa8965a96170d4b8cfd10ba5859e82a3216aed91b8bd970&format=llm_user) ## Docusign Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [AMS360](https://www.g2.com/products/ams360/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [DX1](https://www.g2.com/products/dx1/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Micro-Saas-Ideas](https://www.g2.com/products/micro-saas-ideas/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Docusign Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Functionality** - Ease Of Integration - API Call Speed - Breadth Of Functionality **Agentic AI - Google Workspace Office Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Support** - Professional Support - Community Support - Documentation **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs ## Top Docusign Alternatives - [OneSpan Sign](https://www.g2.com/products/onespan-sign/reviews) - 4.7/5.0 (730 reviews) - [Xodo Sign](https://www.g2.com/products/xodo-sign/reviews) - 4.8/5.0 (2,739 reviews) - [Foxit eSign](https://www.g2.com/products/foxit-esign/reviews) - 4.6/5.0 (1,432 reviews)