# Docusign Reviews **Vendor:** Docusign **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,599 ## About Docusign Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the Docusign's Intelligent Agreement Mangement (IAM), Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the Docusign Intelligent Agreement Management (IAM) to accelerate the process of doing business and simplify people's lives. Docusign helps your business: \* Send, sign and track agreements quickly and easily \* Boost customer satisfaction by providing a superior signing experience \* Standardize the agreement process \* Save time by reducing manual work \* Increase accuracy of agreements \* Integrate with your existing business systems But don’t just take our word for it. Check out these customer stories now to see why Docusign is the leading eSignature provider: https://www.docusign.com/customer-stories Why companies everywhere choose Docusign: \* Trusted by over a million customers and more than a billion users \* 80% of agreements completed in 24 hours (44% in \< 15 minutes) \*Saves an average of $36 per document compared to traditional paper processes \* 24/7 customer support \* 350+ integrations and APIs \*Docusign eSignature has the most 5-star reviews of any electronic signature product on Apple App Store, Google Play Store and Salesforce AppExchange \* Docusign eSignatures are secure, lawful and court-admissible ## Docusign Pros & Cons **What users like:** - Users find DocuSign to be **super user-friendly** , facilitating quick and secure electronic signature processes effortlessly. (66 reviews) - Users highlight the **user-friendly electronic signing** of DocuSign, appreciating its efficiency and customization options. (48 reviews) - Users find **DocuSign's flexibility and user-friendliness** essential for efficiently managing electronic signatures in transactions. (33 reviews) - Users appreciate the **seamless and reliable signing process** of Docusign, making document management incredibly user-friendly. (31 reviews) - Users appreciate how Docusign provides a **seamless and efficient signing process** that significantly saves time and improves turnaround. (25 reviews) - User-Friendly Interface (22 reviews) - Users value the **easy integration** of Docusign with other applications, enhancing their overall user experience significantly. (21 reviews) - Users find DocuSign to be **very easy and intuitive** , enhancing efficiency and facilitating daily tasks with ease. (21 reviews) - Users appreciate the **efficiency** of DocuSign, enabling quick signatures and streamlined team collaboration for enhanced productivity. (20 reviews) - Integrations (17 reviews) **What users dislike:** - Users find DocuSign to be **expensive** for essential features, with additional costs complicating the experience for businesses. (23 reviews) - Users are frustrated with **high pricing and rigid policies** , feeling unsupported during the cancellation process and beyond. (16 reviews) - Users find **limited customization** disappointing, especially for notifications and template designs, impacting overall usability. (12 reviews) - Users are frustrated by **missing features** , including limited envelope support and lost documents during the signing process. (10 reviews) - Users experience **poor customer support** , especially after signing the contract, leading to frustration and confusion. (10 reviews) - Expensive Subscriptions (9 reviews) - Not User-Friendly (9 reviews) - Users experience **slowness and link expiration issues** with DocuSign, leading to significant delays and workflow complications. (8 reviews) - Billing Issues (7 reviews) - Difficulty (7 reviews) ## Docusign Reviews ### 1. Convenient, User-Friendly Document Signing and Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Julia V. | Quality Compliance Manager, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Docusign?** DocuSign is a great system to sign documents and collaborate with others in reviewing and signing documents at their convenience. DocuSign offers an option of adding the date of signature as well. It is very convenient to use and is user friendly. **What do you dislike about Docusign?** The document sender needs to add a "text box" in the place where a signature is required for all users to sign and often those boxes are larger than needed and multiple user signatures are overlapping. The document sender needs to minimize the size of the "text box" prior to sending the document for signature in docusign and this is a bit inconvenient and there are no guidelines on how large or small the "text box" needs to be so signatures do not overlap. **What problems is Docusign solving and how is that benefiting you?** DocuSign is used in many businesses to review and sign documents in real time. It is a very useful tool that can be used remotely by users in different countries. It provides the final document that is signed by all users and the electronic signatures are equivalent to wet-ink signatures. ### 2. Secure, Simple Contract Management with a Premium Client Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh J. | Founder, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Docusign?** Docusing is secure and simple to use. It gives us tracking features, lets us send reminders from the platform, and serves as a single repository for all my contracts. On top of that, it feels professional and gives a premium impression to my clients. **What do you dislike about Docusign?** I’d say the pricing is slightly on the higher side when you compare it with platforms like Zoho Sign, which also offer similar functionality. **What problems is Docusign solving and how is that benefiting you?** Docusing is helping me send contracts and get authentic signatures from my client, which are valid, and it’s eliminating the need to use Adobe-like platforms for signing that don’t provide an envelope or a more widely accepted form of marking. I feel more secure this way, because I’m signing a binding contract. The platform is also simple to use and saves me time. It remembers my signature and company details, so I don’t have to enter them every time. It also gives me the ability to write emails right from the platform, with customization and personalization options. ### 3. "Docusign Transformed Our Entire Document Workflow Across Every Team" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Docusign?** Docusign has revolutionized document management in our company. Such is the excellence of its UI/UX design that our least IT-savvy employees can operate the software without any assistance. Each morning, we receive signed offer letters from our HR department within an hour, whereas earlier it used to take about 3 days. We now get to send and close contracts via Salesforce and Google Drive within just one day without having to move from one platform to another. It offers consistent fast performance even with big files. Docusign’s onboarding and customer support has assisted us in setting up templates in minutes, and the response times for chat support are also very fast. Its smart field detection AI feature saves us a lot of time each day in placing signature fields. Based on the savings in man-hours per week, it is definitely worth its money **What do you dislike about Docusign?** The major issue is in pricing since when it comes to quarter-end we will be submitting around 50 contracts in one go, so the cost per envelope will add up fast, and there is no middle-tiered option that works for growing businesses. Onboarding and support regarding advanced features like bulk email submission and PowerForms were not very guided; a quick walkthrough would have saved me many hours reading through help files. Regarding the user experience aspect, the recipient experience leaves something to be desired because our older clients often get calls from our clients asking them what they need to do to finish signing off on their end. Finally, the AI/Intelligence functionality like clause recognition and contract analytics is restricted to enterprise-level pricing option only. **What problems is Docusign solving and how is that benefiting you?** In terms of vendor agreements, it used to take 3 to 4 days with processes like printing, scanning, and courier services before Docusign came into play. But now that is achieved within a day and even during the call sometimes. The HR department does not have to worry about collecting signed offer letters anymore as all documents will be submitted digitally and the signatures would be returned in hours. The Salesforce integration particularly benefited our sales department in signing deals within no time. During a compliance audit last quarter, the entire process of pulling every signed document with a full timestamp was completed within minutes. The efficiency and the audit process was a piece of cake. The use of AI smart fields helps us save time on setting up every document. We can confidently say we saved 12 to 15 hours a week since the beginning of its usage. ### 4. Lightning-Fast Document Signing **Rating:** 5.0/5.0 stars **Reviewed by:** Rossella P. | Technical Support & Maintenance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Docusign?** What I like best about DocuSign is how incredibly easy and intuitive it is to send, sign, and manage documents from anywhere. It significantly speeds up the whole agreement process and saves a lot of time. **What do you dislike about Docusign?** The most helpful aspect of DocuSign is the convenience of securely signing important documents electronically on any device. The tracking features are also excellent for knowing exactly where a document is in the signing process. **What problems is Docusign solving and how is that benefiting you?** DocuSign solves the problem of slow, inefficient paper-based workflows. The biggest benefit to me is the massive reduction in turnaround time. I no longer have to print, sign, scan, or mail documents. Plus, the automated tracking and reminders take the guesswork out of knowing where a contract is in the pipeline. ### 5. Easy-to-Use DocuSign With Secure Document Retrieval **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Docusign?** DocuSign makes it easy to execute documents in a virtual world - with an easy to use interface, and all the functions you'd expect for this type of software. The routing function is great - automatically sending the docs to the next designated signer. Given the risk of phishing emails, I also appreciate that DocuSign allows you to retrieve documents directly from its website by entering a document key. That way there’s less need to click links that could be fraudulent. **What do you dislike about Docusign?** I wish there were a way for non-admins to see the current status of documents needing signatures by others. This way all users would know exactly where the document is stuck - and could proactively nudge users to move the document along. It's outside of DocuSign's control, but I definitely feel like it's one of the more commonly used phishing attempts (i.e. fake DocuSign emails with fraudulent links). I believe DocuSign has helped address this risk by having the "Access Documents", followed by the use of a security key on their home page. **What problems is Docusign solving and how is that benefiting you?** DocuSign has enabled our organization to complete a range of agreements and contracts remotely—something we previously couldn’t do, since we needed physical signatures. The speed at which a document set can be sent out, reviewed, and executed is first-rate. ### 6. Simplified Onboarding with Intuitive Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Christian K. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Docusign?** I think DocuSign is very easy to use. It's really user-friendly and pretty intuitive. It simplified our processes significantly. We weren't losing documents, and we didn't have to constantly hound our team for them. The documents were automatically completed and sent to us. If there was a holdup, we could easily see where it was in the process. Overall, it's a much better process than what we had been doing before. Setting it up was very simple and easy. I went in with no prior knowledge and was able to build out what I needed effortlessly. **What do you dislike about Docusign?** I do remember thinking that there were some capabilities that I thought DocuSign could do that it had not done at the time. I have not worked in it in a little bit, so I do think that they have kind of gotten to there and have fixed some of those bugs. **What problems is Docusign solving and how is that benefiting you?** I use DocuSign mainly for completing I-9s and new hire paperwork, making it easier to manage documentation across multiple locations without mailing. It simplifies our processes by automatically sending completed documents to us and showing where things are held up. ### 7. Seamless Document Sharing, Needs Longer Link Validity **Rating:** 4.5/5.0 stars **Reviewed by:** Snigdha P. | Fellow, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Docusign?** I like the feature in DocuSign where there's a specific link given to share and upload documents seamlessly using various devices and options, and I can instantly review them. The link is really accessible for a given period of time and can be used anytime on any device by the assigned user. Also, the initial setup of DocuSign was super easy. **What do you dislike about Docusign?** The link expiration time is something that can be extended or improved upon as there's a limited time frame for its validity. The link should at least be valid for a period of 1 month from the time it's generated. **Recommendations to others considering Docusign:** Use it for electronically uploaded and signed docs **What problems is Docusign solving and how is that benefiting you?** I use DocuSign to eliminate the need for physical document verification, saving time and cost. I love the seamless document sharing feature with a specific link accessible on any device. ### 8. DocuSign: Click. Sign. Move On.” **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit P. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Docusign?** What I like best about DocuSign is how effortless it makes the entire document signing process, from start to finish. Implementation is very straightforward and doesn’t require much technical effort, so teams can start using it quickly without long onboarding or setup time. We use it very frequently for contracts, approvals, and official documentation, and it consistently works without issues. It also has a strong set of features like reusable templates, automated reminders, real-time tracking, audit trails, and secure signing, w hich makes it suitable for both simple and complex workflows. Integrations with common tools like email, cloud storage, and CRM platforms are smooth and reliable, so it fits easily into existing processes. Overall, it saves a lot of time, improves turnaround, and removes the usual delays that come with manual signing and follow-ups. **What do you dislike about Docusign?** There’s honestly not much to dislike in terms of usability or performance, because it works really well end-to-end. If I had to point out something, pricing can feel slightly on the higher side for small teams or occasional users. But considering the security, ease of use, and how much effort it saves, it still feels worth it. **What problems is Docusign solving and how is that benefiting you?** DocuSign solves the major delays and manual effort involved in document signing and approvals. It helps us send agreements quickly, get them signed from anywhere, and keep everything stored securely in one place. This improves turnaround time, reduces errors, and helps close deals or approvals faster without unnecessary back-and-forth. ### 9. Effortless Signing but Needs Enhanced Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Carson L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Docusign?** I like that DocuSign is easy to use and it shows me the blanks where I need to sign. I also appreciate that it saves my signature, so I don't have to write it out every time. The initial setup was simple—just upload a document, and it’s scanned effortlessly for me to sign. I would rate it a 10 when recommending it to others because I don’t know many others like it. **What do you dislike about Docusign?** I don’t like the save function. It’s hard to find documents already used and needs better security. It needs to be easily accessed in folders and more transparency with my important data. **What problems is Docusign solving and how is that benefiting you?** Docusign helps me legitimize signatures for important documents sent to my accountant. It's easy to use, shows where I need to sign, and saves my signature for convenience. ### 10. Effortless Signature Management, Needs Better Document Organization **Rating:** 5.0/5.0 stars **Reviewed by:** alexis s. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Docusign?** I appreciate how easy it is to mark where a signature goes in DocuSign. I also like that my signature can be saved in my profile, which makes it convenient when sending or signing documents. Additionally, the initial setup was very easy, which made the transition smooth for me. **What do you dislike about Docusign?** I find organizing documents in DocuSign to be challenging. It would be better if I could sort them more effectively or place them into folders. **What problems is Docusign solving and how is that benefiting you?** I find DocuSign helps by making it easy to send documents for signing that clients can access quickly on their phones. I like being able to easily mark signature spots and save my signature. Document organization could improve, like better sorting or folder options. ## Docusign Discussions - [What is the difference between an electronic signature and a digital signature?](https://www.g2.com/discussions/electronic-vs-digital-signature) - 5 comments, 3 upvotes - [What alternatives to docusign do you recommend?](https://www.g2.com/discussions/what-alternatives-to-docusign-do-you-recommend) - 2 comments, 2 upvotes - [Hi](https://www.g2.com/discussions/27808-hi) - 2 comments, 2 upvotes - [What are the key benefits of using DocuSign for businesses and individuals in managing electronic agreements?](https://www.g2.com/discussions/what-are-the-key-benefits-of-using-docusign-for-businesses-and-individuals-in-managing-electronic-agreements) - 1 comment, 1 upvote - [Is there a way to draw your signature?](https://www.g2.com/discussions/is-there-a-way-to-draw-your-signature) - 1 comment, 1 upvote - [View Docusign pricing details and edition comparison](https://www.g2.com/products/docusign/reviews/docusign-review-525458?section=pricing&secure%5Bexpires_at%5D=2026-05-30+14%3A59%3A34+-0500&secure%5Bsession_id%5D=ab445c1c-2f1f-42c2-92e6-f3c13db39535&secure%5Btoken%5D=d74e1ea648849ffc7c8e9e53e30c3df46262d86e8b6f0f3a04985c5e66b26c0f&format=llm_user) ## Docusign Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [AMS360](https://www.g2.com/products/ams360/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [DX1](https://www.g2.com/products/dx1/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Micro-Saas-Ideas](https://www.g2.com/products/micro-saas-ideas/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Docusign Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Functionality** - Ease Of Integration - API Call Speed - Breadth Of Functionality **Agentic AI - Google Workspace Office Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Support** - Professional Support - Community Support - Documentation **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs ## Top Docusign Alternatives - [OneSpan Sign](https://www.g2.com/products/onespan-sign/reviews) - 4.7/5.0 (729 reviews) - [Xodo Sign](https://www.g2.com/products/xodo-sign/reviews) - 4.8/5.0 (2,740 reviews) - [Foxit eSign](https://www.g2.com/products/foxit-esign/reviews) - 4.6/5.0 (1,432 reviews)