--- title: Docusign Reviews meta\_title: 'Docusign Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2629 reviews by the users' company size, role or industry to find out how Docusign works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2629 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign Reviews & Product Details Visit Website Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the Docusign's Intelligent Agreement Mangement (IAM), Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the Docusign Intelligent Agreement Management (IAM) to accelerate the process of doing business and simplify people's lives. Docusign helps your business: \* Send, sign and track agreements quickly and easily \* Boost customer satisfaction by providing a superior signing experience \* Standardize the agreement process \* Save time by reducing manual work \* Increase accuracy of agreements \* Integrate with your existing business systems But don’t just take our word for it. Check out these customer stories now to see why Docusign is the leading eSignature provider: https://www.docusign.com/customer-stories Why companies everywhere choose Docusign: \* Trusted by over a million customers and more than a billion users \* 80% of agreements completed in 24 hours (44% in \< 15 minutes) \*Saves an average of $36 per document compared to traditional paper processes \* 24/7 customer support \* 350+ integrations and APIs \*Docusign eSignature has the most 5-star reviews of any electronic signature product on Apple App Store, Google Play Store and Salesforce AppExchange \* Docusign eSignatures are secure, lawful and court-admissible * * * Product Website Docusign Seller [Docusign](https://www.g2.com/sellers/docusign) Discussions [Docusign Community](https://www.g2.com/products/docusign/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Lauren Clawson Show More ## Pricing Pricing provided by Docusign. ### Personal $10.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/docusign/pricing) ## Docusign Integrations (18) What do users say about integrations? Verified by Docusign [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Conga Composer ](https://www.g2.com/products/conga-composer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DX1 ](https://www.g2.com/products/dx1/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Greenhouse ](https://www.g2.com/products/greenhouse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ironclad ](https://www.g2.com/products/ironclad/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Micro-Saas-Ideas ](https://www.g2.com/products/micro-saas-ideas/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Procore ](https://www.g2.com/products/procore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce B2C Commerce ](https://www.g2.com/products/salesforce-b2c-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday Benefits ](https://www.g2.com/products/workday-benefits/reviews) Show More ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/4/2026 "Choose literally anybody else but Docusign" 0/5 What do you like best about Docusign? Nothing. They are the worst and practice dishonest billing Review collected by and hosted on G2.com. What do you dislike about Docusign? Their billing practices. Their opaque refund policy. Their customer service Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? It hasn't solved anything because I haven't used it, but they still justified taking $600 of my money nonetheless Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Graham T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graham T.") GT Graham T. Engine Mobile Ltd Small-Business (50 or fewer emp.) 4/17/2025 "It feels like Docusign has got too big and actually forgotten what it's for" 1/5 What do you like best about Docusign? Docusign is THE document management system. Everyone knows and trusts it . The tools it has are great. It was relatively easy to set up and does exactly what we need. Review collected by and hosted on G2.com. What do you dislike about Docusign? I doubt anyone at Docusign has ever had to use it on a daily basis. Everything from logging on to the App are painful and hard. It's not something you're going to look forward to. So many things you can't do on the App, or if you can it's so unfathomable I've not been able to fathom it. I get an email saying someone has completed a form... but who? that's a secret apparently. I have to open the PDF to find out. Hang on - I've got 50 here, just talk among yourselves will. you while I open 50 PDF. Nearly there... Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? Saves me writing a bit of code to take a postscript template, personalise it and email it out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 9/26/2025 "going out of my way to write a review - terrible, nothing works or is simple" 0/5 What do you like best about Docusign? Legit, one of the worst softwares in our tech stack. Review collected by and hosted on G2.com. What do you dislike about Docusign? Doesn't do anything easy, bugs make it unusable, cannot self serve. Need the patience of a monk to even consider using it. Today here are all the things I can't do: 1) all "..." actions are broken, so you cannot do anything on a template (edit, clone, open, copy) 2) their formatting on their site makes the page unreable in sections 3) no support to fix this urgently Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? signing contracts. very little benefit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jamie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie E.") JE Jamie E. Founder/ CEO Small-Business (50 or fewer emp.) 9/11/2025 "Knowingly illegal billing practices, better & less expensive billing practices" 0/5 What do you like best about Docusign? What they lack in fair pricing they compensate for with illegal billing practices Review collected by and hosted on G2.com. What do you dislike about Docusign? They failed to provide billing notifications for \>2 years as legally required. They achknowledged required emails were not sent but refused to refund the fair amount. The process tooks months and wasted time and more than 15 emails. F\*\*\* Docusign! Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? They solve the problem of having too much money in my business account by defrauding clients with illegal billing practices. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 3/6/2025 "Docusign's Autorenew Policy is Predatory and their Colllections team is Uncooperative" 0/5 What do you like best about Docusign? The interface is easy for end-users to sign documents Review collected by and hosted on G2.com. What do you dislike about Docusign? I have been a systems admin for over 4 years - I've learned how to administrate programs such as Salesforce, Microsoft 365, various CRMS and telephony systems. I can confidently say the admin console is cumbersome and overly complicated. I tried cancelling our account but was unable to, which led our account to autorenew. When I explained the situation to their collections team, they were inflexible and not considerate at all for our experience. I repeatedly asked to resolve the issue amicably, explain the situation, speak to a manager, have our case escalated it, and received no support. It took Docusign on average 3-4 weeks to respond to our emails. This issue started in August 2024, it is now March 2025 and it is still not resolved. We are a small mom and pop operation. I am a team of one (1) person, and I will likely never use Docusign again because this experience has been a huge drain on our limited resources and unsatisfactory. TLDR: their autorenew policy on contracts is predatory and their collections team is uncooperative. I would expect better customer service from a company that has a large monopoly on the market and presumably enough money to dedicate resources to these kinds of issues. Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? Sending out contracts to be signed by 3rd parties Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/4/2025 "Refund policy reminiscent of a shady gym." 0/5 What do you like best about Docusign? Signatures are relatively easy to configure. Review collected by and hosted on G2.com. What do you dislike about Docusign? Subscription terms and refund policy is rigid and disappointing resulting in poor customer service. Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? Signature collection Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HT Heather T. Owner Music Small-Business (50 or fewer emp.) 1/4/2025 "Awful Experience" 0/5 What do you like best about Docusign? nothing because I found another company that offers the same thing cheaper and simpler and better in every way Review collected by and hosted on G2.com. What do you dislike about Docusign? deception and theft (charged me months after I canceled subscription), was not user-friendly, very confusing packages and rules, difficult to figure out, constantly changing the software around, VERY LIMITED SUPPORT (and none when you really need it) Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? I used it for e-signatures in bulk, and was told by multiple sales reps when I was first starting out that sending out a bulk envelope for multiple individual signatures counted as only one envelope, but NOPE! Turns out it doesn't. Then when I called again about it (back when phone support was available, which it's not anymore), I was told again that the website was wrong and even though it said I went over my allowed number of envelopes, I actually hadn't. But then I spoke with a different DocuSign rep who said I HAD gone over the limit and that bulk send is the same as indiviudal envelopes. VERY CONFUSING AND FRUSTRATING. But the biggest issue now is that they charged me MONTHS after I canceled my subscription, and support is not available to anyone without a paid plan. I am considering my options of how to take legal action against DocuSign for deception and theft since I can't reach anyone for a refund. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Orkhan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Orkhan H.") OH Orkhan H. Head of Growth Computer Software Small-Business (50 or fewer emp.) 12/31/2024 "This service is full of bugs (after it got acquired)" 0/5 What do you like best about Docusign? It is working well for signatures and trusted Review collected by and hosted on G2.com. What do you dislike about Docusign? The service is giving a lot of errors. The customer login flow is not working properly UX is ma ess and very hard to find things Cancelling plan is impossible - the pages redirects me to another place or asking me to complete puzzles, why? Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? singing papers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![René v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "René v.") RV René v. IT Manager Governance & Solutions Mid-Market (51-1000 emp.) 10/24/2024 "Docusign | Ok Software | Terrible company" 0.5/5 What do you like best about Docusign? Honestly, the product itself is okay—it does what it's supposed to, and we haven’t had too many technical issues with it. Review collected by and hosted on G2.com. What do you dislike about Docusign? The aggressive upselling is exhausting. Every interaction feels like it’s focused on squeezing more money out of us rather than addressing our actual needs. It’s frustrating to deal with a new sales executive every time, which makes it hard to build any meaningful relationship or continuity. They seem to prioritize revenue from companies rather than offering genuine support or tailored solutions. We use it for basic e-signature needs, but at this point, we’re reconsidering whether it's worth continuing. The service works, but the pushy sales tactics and lack of consistent account management are becoming too much to ignore. Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? Signing a paper document Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Claire C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire C.") CC Claire C. Enterprise (\> 1000 emp.) 5/17/2024 "Unfriendly and slow" 1/5 What do you like best about Docusign? I can use electronic signatures instead of needing to coordinate wet-ink ones. Review collected by and hosted on G2.com. What do you dislike about Docusign? The platform takes forever to load. It is bogged down by the alerts like "We found PDF Data" and "See your environmental impact!" I send a lot of documents, so seeing these every time is a huge pain to dissmiss them over and over. It is also very buggy and lacks the customization needed. For example, different forms require different date formats. I have no way of customizing the date format of the "Date Signed." The other very user unfriendly thing is Bulk Send. It would be such a time saver if I could just put all of the people in like normal, but instead the feature is unuseable and I end up needing to send all of the envelopes individually. I am now dealing with a glitch and customer support has been horrible and very confusing to navigate. I was supposed to get a call within 3 hours yesterday, but that did not happen. Review collected by and hosted on G2.com. What problems is Docusign solving and how is that benefiting you? Need electronic signatures. DocuSign does electronic signatures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Docusign? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Docusign ](https://www.g2.com/products/docusign/discussions/new) ![Pete W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pete W.") PW Pete Weinman • Last activity over 4 years ago What alternatives to docusign do you recommend? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-alternatives-to-docusign-do-you-recommend) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 3 years ago What is the difference between an electronic signature and a digital signature? 3 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/electronic-vs-digital-signature) [ View all Discussions ](https://www.g2.com/products/docusign/discuss) ## Pricing Options Pricing provided by Docusign. ### Personal $10.00 1 User Per Month ### Business Pro $40.00 1 User Per Month ### Standard $25.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/docusign/pricing) Docusign Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_655078e0d371d8c5d65524f6ae30a0ba/adobe-acrobat-sign.png "Product Avatar Image") Adobe Acrobat Sign 4.4/5(1,070) [ Compare Now ](https://www.g2.com/compare/adobe-acrobat-sign-vs-docusign) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c9c02185b2606c5e58ac5c37522d55fe/pandadoc.png "Product Avatar Image") PandaDoc 4.7/5(3,655) [ Compare Now ](https://www.g2.com/compare/docusign-vs-pandadoc) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8d8fe2c631bf55ab732993c7a5ace9ca/onespan-sign.jpg "Product Avatar Image") OneSpan Sign 4.7/5(787) [ Compare Now ](https://www.g2.com/compare/docusign-vs-onespan-sign) ##### ##### Docusign Features Platform Custom Branding User, Role, and Access Management Performance and Reliability Signature Process Document Signing Reminders and Expirations Sign-In Process Security and Scalability Regulatory Compliance Signature History and Audit Enterprise Scalability [ View More Features ](https://www.g2.com/products/docusign/features) ## Top-Rated Alternatives [ ![OneSpan Sign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OneSpan Sign") OneSpan Sign 4.7/5(787) ](https://www.g2.com/products/onespan-sign/reviews) [ ![Xodo Sign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xodo Sign") Xodo Sign 4.8/5(2,833) ](https://www.g2.com/products/xodo-sign/reviews) [ ![Foxit eSign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Foxit eSign") Foxit eSign 4.6/5(1,480) ](https://www.g2.com/products/foxit-esign/reviews) [ View All Alternatives ](https://www.g2.com/products/docusign/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[E-Signature](https://www.g2.com/categories/e-signature)[E-Signature APIs](https://www.g2.com/categories/e-signature-apis) [SAP Store](https://www.g2.com/categories/sap-store)[E-Signature](https://www.g2.com/categories/e-signature)[E-Signature APIs](https://www.g2.com/categories/e-signature-apis)[Google Workspace Office Tools](https://www.g2.com/categories/google-workspace-office-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which records systems prevent compliance violations with proactive deadline alerts before signing a long-term vendor contract?](https://www.g2.com/discussions/which-records-systems-prevent-compliance-violations-with-proactive-deadline-alerts-before-signing-a-long-term-vendor-contract)[What platform provides multi-language live translation for meetings?](https://www.g2.com/discussions/what-platform-provides-multi-language-live-translation-for-meetings)[DualEntry vs Blackbaud Tuition Management: which education finance software helps higher education departments reduce fragmented processes across billing, HR, and student records?](https://www.g2.com/discussions/dualentry-vs-blackbaud-tuition-management-which-education-finance-software-helps-higher-education-departments-reduce-fragmented-processes-across-billing-hr-and-student-records) [Which ESB solutions prevent data loss when handling system integration failures and network interruptions?](https://www.g2.com/discussions/which-esb-solutions-prevent-data-loss-when-handling-system-integration-failures-and-network-interruptions)[Digital Marketing Services in London](https://www.g2.com/categories/digital-marketing/locations/greater-london-england-gb)[Pros and Cons Details](https://www.g2.com/products/docusign/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)