Dialpad Connect Reviews & Product Details

1. AI Features and that arrow if you click on it - you can actually see the call transcript

2. Summary feature is also awesome.

3. Voicemail feature

4. Sync with our CRM - MS Dynamics 365

5. I have dialpad on my mobile too - so I don't miss any prospect calls. Review collected by and hosted on G2.com.

Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. Review collected by and hosted on G2.com.

The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. Review collected by and hosted on G2.com.

The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. Review collected by and hosted on G2.com.

I use Dialpad Connect to interact with my company teammates and truck drivers, mainly through voice calls. I like how easy it is to handle more than one call at the same time and transfer calls without disruptions. The fact that I can use Dialpad Connect on both my cell phone and PC is a big plus. I'm pleased with the AI integration, which provides summaries, transcripts, and recordings of each call, making it easier to review information from past conversations and keep accurate records. Setting it up was very easy, and I managed to get it going on both my devices quickly. Review collected by and hosted on G2.com.

The only thing I dislike is that it tries to run an update more than once a week. Review collected by and hosted on G2.com.

The software is easy to use and configure. Voice quality is good. Review collected by and hosted on G2.com.

We had issues when we first switched to Dialpad, the sales team had flat out lied in order to get or business, and there was no attempt to honor their promises. We ended up building our own custom integration to make it work with Salesforce. But even substantially worse is the dishonesty and lack of integrity on how they run their business. They require an annual contract. Before the contract was due we were told we could not make any changes until the renewal time. And literally the day after it auto-renewed, we are told that you cannot make changes after renewal, we need to wait until the following year. So you can't believe anything your sales rep or support rep tells you. It turns out, our contract states we can request changes ONLY in the 45 day window prior to renewal. So review your contract, don't listen to your sales rep or your support rep! Review collected by and hosted on G2.com.

The AI-generated transcripts and insights are excellent. I also find the Salesforce integration straightforward and very helpful. Review collected by and hosted on G2.com.

There was a clear lack of implementation and support from their team. When we first adopted Dialpad, our organization was never properly set up, which resulted in low adoption rates and a general dissatisfaction with the product. On top of that, we encountered numerous technical issues. Clients frequently struggled to join Dialpad meetings, and calls would often drop. Service disruptions were also a common occurrence. Review collected by and hosted on G2.com.

Customers can click a link and it take them directly to the meeting, no messy software downloads or updates to worry about. Easy to schedule appointments. Review collected by and hosted on G2.com.

Call quality can be glitchy at times, though it has improved over the past year. My main issue is that I have Dialpad through T-Mobile, which makes the online customer support chat essentially useless. The same goes for the contact information within the Dialpad interface.

When I try to get answers to basic feature questions, I’m eventually referred (often well into a chat or call) to a T-Mobile support number. While T-Mobile reps have improved over time, initially they were unable to help at all, which was extremely frustrating.

I would prefer to sign up directly through Dialpad and discontinue service through T-Mobile, but no one seems able to assist with that. I should have been directed to Dialpad proper from the start. The partnership between T-Mobile and Dialpad creates a confusing support experience and is a real issue that needs to be addressed. Review collected by and hosted on G2.com.

It has similar features as slack for team collaboration - we have channels and can tag team members - threaded conversations are super important and help us talk about many things at once in the same channel, but keep them organized.

The fact that all our team members can call from the same shared phone numbers, but not all receive calls has been incredibly useful.

It has a simple interface, works all the time, we have had VERY few interruptions in the many years we have been using it.

Phone app is really great! Review collected by and hosted on G2.com.

The customer service is a little difficult, since we can't assign texts, or write internal notes on individual texts, voicemails or transcripts. We also can't link to text messages or calls when messaging the team in our channels. We ended up moving our text messages to a system that integrates with our Electronic Health Record, and has more task management features for customer service conversations. Review collected by and hosted on G2.com.

What I love most about Dialpad is the perfect balance between cutting-edge features and human-centric support. Their AI transcription is a total game-changer for my workflow, but it’s the back-end support that really sets them apart. Our account managers were amazing, making the often-nightmarish process of number porting and SMS registration feel completely seamless.

The desktop application is so intuitive and user-friendly that honestly, a kid could navigate it without a tutorial. Beyond the interface, the quality of service is rock-solid; we’ve experienced virtually zero drops, static, or distortion. Setting up complex call routing is surprisingly simple to configure, and the granular call reports give us exactly the visibility we need Review collected by and hosted on G2.com.

The only real downside is that the call forwarding structure—on both a user and administrative level—needs more development. As an administrator, I need more direct control to enable call forwarding to other devices, especially for transition periods when an employee leaves or goes on vacation and someone else needs to step in immediately. Furthermore, it would be incredibly helpful if administrators had a real-time view of every user's status with the ability to make changes on the fly. Currently, that level of oversight isn't quite there. Aside from those admin-level tweaks Review collected by and hosted on G2.com.

As a 40 person small business, it's very convenient to have chat, voice, and video integrated into a single platform. We were previously using three disparate vendors. Some of our employees, while great at their specific jobs, are not very tech-savvy and the platform has generally been intuitive enough for them to navigate and utilize without issue. The mobile apps are pretty solid and a nice option for employees to call and message on the go. Review collected by and hosted on G2.com.

The messaging product (for internal chat, not SMS) lacks some basic features that would make it more user friendly, easier to consume, and increase more widespread adoption: basic text formatting options (bold, bullets, etc), hyperlinks, file uploads besides images, links to channels. It doesn't need to be Slack, but lacking these basic features has led to some resistance to adoption with some employees using other messaging services rather than staying within Dialpad. Dialpad Meetings could be better integrated into the Dialpad Desktop app. Employees seem to use it for on-demand video calls with other employees. Scheduling meetings is not very intuitive (if even possible?) through the Desktop App and most users are reverting to other tools they are familiar with for scheduled meetings (e.g. Zoom, Google Meet). Review collected by and hosted on G2.com.

The Dialpad AI is a game changer! Having the ability to read recaps for both inbound and outbound calls, including full transcripts of the calls, has helped us meet the needs of our guests immensely. While our team takes comprehensive notes during calls, it is nice to know that if a detail or item is missed, the AI companion is always listening and ready to provide a recap or transcript as needed. Review collected by and hosted on G2.com.

We ave experienced some bugs, specifically with the mobile app. When reported, the team is generally quick to respond and work to implement a fix for these issues. Review collected by and hosted on G2.com.