--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4201 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,201 ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. (126 reviews) - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. (70 reviews) - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. (56 reviews) - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. (55 reviews) - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. (42 reviews) - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. (29 reviews) - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. (27 reviews) - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Very Useful and Feature Rich Product **Rating:** 5.0/5.0 stars **Reviewed by:** SOURYA M. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Dialpad Connect?** The application is very user friendly and it has a very good call clarity **What do you dislike about Dialpad Connect?** I didn't find anything to dislike about the product **What problems is Dialpad Connect solving and how is that benefiting you?** I can make calls to international numbers for testing AI voice bots ### 2. Switch to Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia H. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Connect?** Dialpad Voice allows us to easily make international outbound calls. **What do you dislike about Dialpad Connect?** Dialpad Voice can be a bit complicated when selecting a call center to make an outbound call. Sometimes you have to reselect the intended option. **What problems is Dialpad Connect solving and how is that benefiting you?** Previously we had to do a lot of research for country codes, now Dialpad easily makes outbound calls to international Applicants. ### 3. Dial Pad ; Communication at work **Rating:** 5.0/5.0 stars **Reviewed by:** Fanny E. | DISPATCH MANAGER / ADMIN, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Connect?** We use Dial Pad as the daily driver at my workplace. We use it multiple times a day, probablyat least 100 times , daily , each user. This is the only tool we use for our main purpose, one specific purpose. all our telephonic communication. it's a great tool, easy and efficient. All the features are simple to use and easy to find. Transcripts and call recording are fabulous and great when needing to referance . If you miss anything you can always go back and listen to the call. also great when training new people . allows us to demonstrate real conversations. Overall a great assett to our telephonic necessities. 2 thumbs up! **What do you dislike about Dialpad Connect?** Not too much I dislike. one thing that comes to mind, is when having technical problems, takes a while to get customer service. It does take a while to load. Might need some help with installation . It is kind of tricky. **What problems is Dialpad Connect solving and how is that benefiting you?** User intersction is key to attracting consumers to a product. Dial Pad allows users to to use the program with ease and makes talking on the phone easier, which in turn makes our customer service awesome. Call recording is an assett , when human error is not easily avoided . Especially in a fast paced environment. Not having to call customers back for details is great. users can listen back to their own conversations to better their phone etiquette. ### 4. Dialpad Voice **Rating:** 4.0/5.0 stars **Reviewed by:** michele p. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Connect?** No phones needed, everything is there. Meetings, video chats, text messages, and other features. Makes work flow easier. Also I like how multiple people can have their own numbers and/or depts. Very easy implementing into trainings. Customer support is very professional and quick. Dialpad is used everyday in our office by multiple users. Integrating it in the office was a breeze and quick and easy set up. **What do you dislike about Dialpad Connect?** I don't like that we have to pay an extra fee for text messages now. I think it should still be included with no extra charges. They were included for years. I don't think that's fair. I hate the new keypad option!!! At 1st you could just press the numbers when prompted on a call without having to bring up the keypad, now you have to bring up the keypad manually, wait for it to load, and then press the number for whatever option you want. It's an inconvenience. If the key pad takes a while to come up and you're being prompted to choose an option on a call it'll just hang up which makes you have to call again. that's a hassle when you are using 24/7. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps when you can't understand others well. I appreciate the translation. ### 5. IT System Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | IT Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Dialpad Connect?** as an IT admin, it's easy to navigate. The application allows admins to move phone numbers, and users, and create offices without having to speak with support. I find this valuable and time-saving when I need to make adjustments fast. **What do you dislike about Dialpad Connect?** I would like to see more support with porting phone numbers. However I do need to clarify that their support team does help and responds fast for all other issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Talk allows our company to work remotely. Many of our locations often work remotely and change schedules. Using your cell phone, computer, etc to take calls anywhere is a lifesaver. ### 6. Dialpad is an affordable option! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Connect?** I really enjoy how easy it is to set-up and start using Dialpad. If there is an issue Customer Support is very friendly and eagar to help. There are a lot of great features that allow it to be easily used in our day-to-day workfow **What do you dislike about Dialpad Connect?** If there are any improvements in price, they do not readily carry-over the savings unless you actively reach-out to customer support. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad allows us to transcribe and review calls very efficiently. We really enjoy the call recording feature. and the ability to share thbe calls as easily as possible. ### 7. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Dialpad Connect?** It is a very convenient tool to use. It is beginner and user friendly. I can test out multiple voice bots without any hassle. It does not require logging in everytime. **What do you dislike about Dialpad Connect?** I found no cons as of now. It works perfectly for me. **What problems is Dialpad Connect solving and how is that benefiting you?** I use this for testing voice bots. This helps ensure we deliver quality products to our customers. We are also able to ensure words with the right pronunciation are being spoke. ### 8. Dialpad is SO helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Dialpad Connect?** I love Dialpad AI Voice because I can go back to a previous call I had with a client and read the AI-generated summary of the call. I use it all the time when helping customers with any inquiry. Since I work in a role that supports many customers, this is indeed one of the best integrations in my workflow. It's very easy to use, and I can always rely on it. **What do you dislike about Dialpad Connect?** I do not have anything I dislike about Dialpad. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is helping me be more organized with calls that come in from our customers. ### 9. My overall experience is good. **Rating:** 3.0/5.0 stars **Reviewed by:** Mohd H. | Associate Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Dialpad Connect?** It provides clear crystal voice calls and good quality meetings. **What do you dislike about Dialpad Connect?** Sometimes application hangs and then I have to restart the app everytime. **What problems is Dialpad Connect solving and how is that benefiting you?** It provides clear crystal calling. ### 10. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Eldrin P. | Customer Service Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Connect?** A great help specially for voice agent like me. **What do you dislike about Dialpad Connect?** None. All is good! A great tool to assist customers. **What problems is Dialpad Connect solving and how is that benefiting you?** It is much easier to use now since the launch of Ai Voice. ### 11. Easy to use for remote workers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Connect?** I like that I can have do not disturb hours set and that there is a mobile phone app so that if I am away from my computer, I can still receive calls. I also really enjoy that text messaging is built in. **What do you dislike about Dialpad Connect?** I don't dislike Dialpad. An improvement I think it would be helpful is if it tied into my email account and tied contact information in email signatures to Dialpad callers. **What problems is Dialpad Connect solving and how is that benefiting you?** Remote worker; easy to provide clients with a phone number that allows them to contact me directly ### 12. Abosolutely Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** Its ability to communicate effectively the conversation had into text **What do you dislike about Dialpad Connect?** Nothing at all, it is a well put together **What problems is Dialpad Connect solving and how is that benefiting you?** Issues where you are able to make sure conversations are handled properly ### 13. Makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Dialpad Connect?** I'm able to review what I discussed and see it later. keeps things fresh when going through past calls. **What do you dislike about Dialpad Connect?** It isn't always perfect but gets the gist of what was discussed. **What problems is Dialpad Connect solving and how is that benefiting you?** This helps us keep track of what we have done and better service our customers. ### 14. Favorite VoIP System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Dialpad Connect?** Dialpad was ahead of the AI curve! Their live transcriptions, call summaries, and other integrated AI products are fantastic. Instead of adding AI to use the buzzword, Dialpad provides a great product with AI integrated in many ways that actually add value. **What do you dislike about Dialpad Connect?** Compared to similar programs, Dialpad is more expensive. Our assigned customer success team member is not great. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad provides us with an easy to use VoIP system with powerful AI capabilities. The call summary feature actively saves our team ten or so hours per week. ### 15. Dialpad is by far the best phone system I have worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Dialpad Connect?** This is user friendly and so easy to navigate. I've been very impreesed with the system. My favorite feature is being able to download it onto my cell phone to make sure I never miss an important text/call. The AI Voice makes it easy to go back and reference the conversation. Such an important part of our job is staying organized and communicating with customers and Dialpad makes that part of the job a breeze. **What do you dislike about Dialpad Connect?** I honestly can't think of anything I don't like! Dialpad is the best of the best. **What problems is Dialpad Connect solving and how is that benefiting you?** Being able to search contacts easily and keeping things organized. The app on the phone is by far the best feature becuase I never have to worry about missing anything vitally important when I'm out of office (such as a customer cancelling an installation last minute). ### 16. I finally havea Virtual Switchboard and Conferencing System that I Can Trust! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Dialpad Connect?** Dialpad AI Meetings are incredible! With other services, if i was a few minutes late to a call, the person waiting for me would be upset, in part because of the hold music they were forced to ensure. With Dialpad, if I'm a few minutes late, I arrive to the person giggling! I've even been asked if I could hang up and call back so the person could finish listening to the song! Add to that the real time transcription and meeting summaries that are available nearly immediately, and I'm a customer for life! **What do you dislike about Dialpad Connect?** There aren't any down sides to he Dialpad! Try it and you're likely to fall in love with how easy it is to use! **What problems is Dialpad Connect solving and how is that benefiting you?** My clients used to complain about entering a PIN to get into a call. With a direct phone number, they never happens with Dialpad! ### 17. GREAT AND EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Casey S. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Dialpad Connect?** EASY TO USE AND KEEPS TRACK OF EVERYTHING FOR THE WHOLE OFFICE. CAN USE ANYWHERE AND HAS MULTIPLE FUNCTIONS. **What do you dislike about Dialpad Connect?** SOMETIMES THE CONNECTION IS NOT THE BEST. USING AIRPODS DOES NOT WORK THE BEST. **What problems is Dialpad Connect solving and how is that benefiting you?** THEY ARE HELPING WHENEVER YOU SUBMIT SOMETHING ### 18. How did I find Dialpad ? **Rating:** 4.5/5.0 stars **Reviewed by:** Mushtaq A. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Dialpad Connect?** Ovbiously the design and thougts how they made easy to access Dialpad for any layman . **What do you dislike about Dialpad Connect?** They could introduce dialpad applciation themes . **What problems is Dialpad Connect solving and how is that benefiting you?** Notes , QUick connect with client becomes easy ### 19. Switched from KIXIE, regretting the decision. **Rating:** 0.0/5.0 stars **Reviewed by:** Samuel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Dialpad Connect?** The account manager was delightful to collaborate with, yet given circumstances beyond her control, her ability to effect change is limited. **What do you dislike about Dialpad Connect?** I am utterly disappointed with the service I've received from Dialpad. Dropped Calls Increased by 100%: It's like we've stepped back in time to the era of unreliable landlines. Our calls have become a game of chance, with dropped calls occurring twice as often as before. It's beyond frustrating and a huge detriment to our business operations. Need to Hack the System: The fact that we had to resort to hacking the system just to make it work for our organization is mind-boggling. This makeshift solution only served to make things more confusing. We've essentially had to jury-rig the entire system to fit our needs. Frequent Spam Likely Caller IDs: Our phone lines continue to have spam-likely caller IDs. It's not only an annoyance but also a waste of valuable time when you're constantly getting sent to VM with text saying you are coming up as spam. Oversold on the Sales Call: When we signed up, we were promised the moon and the stars. The sales pitch was convincing, but it was nothing but empty promises. We were led to believe that this service would be a game-changer for our organization, but it has been nothing short of a disaster. False Zoho Integration Claims: One of the selling points was the supported Zoho integration, but the reality is that there's no direct integration at all. We were misled, and it's been a pain to manually transfer data between systems. Manual Lead Assignment: The promise of calls being automatically assigned to leads turned out to only work if you also clicked the record on the application after you used click to dial (Due to not having a direct Zoho integration). Constant Disconnects with CRM: It's a weekly ritual to reconnect our CRM system to this service. The constant disconnects disrupt our workflow and make it a hassle to maintain an efficient and reliable system. In summary, our experience with this service has been a nightmare. The dropped calls, need for hacking, spam calls, false promises, lack of integration, manual lead assignments, and constant disconnects have made it a source of never-ending frustration. I strongly advise anyone considering this service to steer clear and look elsewhere for a more reliable and honest solution. Our sales have plummeted drastically since implementing this service. It's not an exaggeration to say that they've dropped in half, and it's not a coincidence. The litany of issues with this service, from dropped calls to the need for hacking the system, frequent spam calls, false promises, and constant disconnects with our CRM, have all contributed to a significant decline in our revenue. It's been a financial disaster, and we're left with no choice but to reevaluate our entire business strategy due to this dreadful experience. **What problems is Dialpad Connect solving and how is that benefiting you?** It is not solving problems rather it has created them. ### 20. So far soo good, Have not had may issues with Dialpad. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Dialpad Connect?** It is good and realiable for a startup business, and it is easy to use. it has integration capability aswell. **What do you dislike about Dialpad Connect?** The cutomer service and issue resolve time needs to be worked on. As i am running a business i cant have 1-2 days downtime like i did in the start. however the service has gotten better over time. **What problems is Dialpad Connect solving and how is that benefiting you?** Well dialpad allows me to connect with all my cusomters over seas, This saves me stress and cost. ### 21. Is very helpful and effective in communication." **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Dialpad Connect?** What I enjoy a lot is the help they give to customers. They are super useful and nice, always there to help when I have a problem. Having an extra number for my work talks on top of the one I use daily on my phone is a big benefit. It basically means I don't have to carry two phones with me, which makes handling both my job and personal life much easier. **What do you dislike about Dialpad Connect?** Yet, there are a couple of things about DialPad that I don't really like. Sometimes, my phone calls stop working for a short time. This is a big problem, especially when working with kids or their moms and dads who live far away in the country. **What problems is Dialpad Connect solving and how is that benefiting you?** The main way DialPad helps me is by making my communication faster and easier. It's really handy to have one device for all my business and personal talks. ### 22. Good experience, has space fro improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** I was able to know what the message was when I was not avble to hear it, like in a meeting so I know heter is urgent or not **What do you dislike about Dialpad Connect?** It is not good at transcribing names, but I guess everyname is spelled differently **What problems is Dialpad Connect solving and how is that benefiting you?** As a international contractor helps me keep in touch with clients/companies abroad, and the AI tools to keep me organized ### 23. Dialpad is just awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Dialpad Connect?** Whenever I make calls with DIalpad- I hear it clearly there is no disturbance comes up. It has separate note section which is awesome and I use it for handy notes. Dialpad UI is very easy and adaptable. **What do you dislike about Dialpad Connect?** There is no dislike for this product. It is just awesome **What problems is Dialpad Connect solving and how is that benefiting you?** I use this to test Voice Bot for various banks and its transcript feature helps me identify and capture issues in case any ### 24. I have already recommended DIALPAD to over 1000 Colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Rory E. | Author and Speaker: Marketing Is Freedom, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Dialpad Connect?** This is by far the best deliverability platform we have used to communicate with our Students and Partners. It is easy to use and teach others to use. And the Customer Support is amazing and patient. Great Communication Partner for anyone in Today's World of SMS and Call Needs. **What do you dislike about Dialpad Connect?** That for whatever reasons our AI tools disappear from time to time. In fact I need to get on chat about it now. **What problems is Dialpad Connect solving and how is that benefiting you?** To help teach and "re-teach" the Customer Support teams. ### 25. Love Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Katie S. | Assistant Director of Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Dialpad Connect?** I like that I can leave pre-recorded voicemails. I can also down load on my cell and take calls/texts. **What do you dislike about Dialpad Connect?** I don't like that I have to put in the phone number before I text. I wish it would just populate in. **What problems is Dialpad Connect solving and how is that benefiting you?** It is helping me keep track of my students, who to call and when to call. ### 26. Honest Review of Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Hrithik G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Dialpad Connect?** I think Dialpad is the best thing happened to our organization. It is the pillar of our communication to our candidates. The AI summary of the call and the call transcript is really accurate and helpful. It's integration with our software is really efficient. The call recording feature is a plus. We can quickly see all the analytics which is really helpful. I never faced any latency issues over call or text. **What do you dislike about Dialpad Connect?** I have nothing to dislike about this software. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is the pillar of our organization of communication. ### 27. I love all the features. We have 5 offices and it meets our needs. Easy set up too! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | Practice manamger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Connect?** It hold patients and staff members accounatble on what was said during a call. **What do you dislike about Dialpad Connect?** nothing, we love everything Ai Voice has to offer **What problems is Dialpad Connect solving and how is that benefiting you?** Easy to have your phone for office anywhere you go. ### 28. Very Good Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Dialpad Connect?** It has very user friendly UI. It has very good and clear call quality and it's full of features. **What do you dislike about Dialpad Connect?** Nothing as of now. Everything is good. Keep up the good work. **What problems is Dialpad Connect solving and how is that benefiting you?** I use it for the IVA testing and the transcript feature is very much aligned with the tasks I am performing. ### 29. Dialpad has been a very useful tool in communicating with my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Licensed Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Dialpad Connect?** It is easy to organize contacts, merge calls, and keep track of messages from my clients. **What do you dislike about Dialpad Connect?** No complaints. Everything works exactly as it is supposed to. **What problems is Dialpad Connect solving and how is that benefiting you?** I need to have a separate number for my work calls and dialpad solves that problem for me. ### 30. Best UI ever used in any product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about Dialpad Connect?** I appreciate the user-friendliness of this app; it requires no manual to use. Any new user can start using it immediately. **What do you dislike about Dialpad Connect?** I found no dislike as of now. I really like to use it :) . **What problems is Dialpad Connect solving and how is that benefiting you?** I use it to analyse the behaviour of our intelligent bot over call. ### 31. Talk to Me **Rating:** 3.5/5.0 stars **Reviewed by:** Prudence M. | sales development rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Dialpad Connect?** How it is easy to connect with other clients. **What do you dislike about Dialpad Connect?** There is nothing that I dislike much about the app **Recommendations to others considering Dialpad Connect:** It is effiecient when wanting to make international calls **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting with clients worldwide ### 32. One of the best video conferencing platforms, reliable and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio G. | Especialista Tecnico de Infraestructura Senior, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Dialpad Connect?** It is one of the most beginner-friendly online meeting tools, facilitating effective collaboration with the internal team. We can also use it to connect with our clients for a seamless experience. One of the things I like most about Dialpad Meetings is that no special software is required to participate, unlike other programs where the user has to download and install the application. For Dialpad meetings, the user clicks on a link and can then join. **What do you dislike about Dialpad Connect?** Sharing the screen is a bit confusing, especially when we are troubleshooting with our clients and want them to share their screen, we must follow the steps with them. There are some available features that need improvement, such as video recording, this is quite recent for Dialpad and generally works well, but they can do a better job on several of their features. **What problems is Dialpad Connect solving and how is that benefiting you?** We needed to be able to connect remotely with clients, but it had to be an easy solution. In the past, trying to get a user to download and install an application was always a challenge; getting someone to click on a web link in their email is easy. Dialpad helps me connect with my teams and internal departments regularly and also helps me connect with our clients and suppliers. With this seamless experience, my team and I were able to be more efficient and effective in our work. ### 33. Despite being incredibly user-friendly, Dialpad Ai Meetings is more than just an internet phone. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | computer networking angineer, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Dialpad Connect?** Easy to use interface is one of Dialpad Ai Meetings' best advantages. In addition, we have the ability to arrange, record, and notify teammates when meetings are scheduled. It also includes a recording option, which is what I found most appealing. If we happen to notice or mention something significant, we can also use the message function. It also enables us to communicate with others via chat, share screens, windows, or programs, engage dynamically, and greatly improve the effectiveness of meetings. The configuration is easy to use and works well with a variety of third-party programs. **What do you dislike about Dialpad Connect?** 1. Screen updates typically take longer when a large number of people are connected to the session; nevertheless, this is typical and hasn't caused any issues in our meetings. On the other hand, individuals who are using outdated browsers may experience issues with audio and video. 2. Apart from that, the new billing credit system is complicated, and it detracts from a company's appeal to know that certain businesses must pay a monthly fee. **What problems is Dialpad Connect solving and how is that benefiting you?** I have to conduct interviews via video conference as part of my job, and this is fantastic because it's simple to use and allows me to complete my work more quickly because I don't have to schedule more appointments on separate programs. However, I can use Dialpad Meetings to join meetings from home without downloading any applications when I have an urgent business meeting when I'm out of town for work. Using it has helped me save time and produce better work. After the meeting, there's no need to create tasks as reminders. Dialpad AI takes care of it for us. ### 34. Great app with great UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Connect?** This app is very wonderful and UI and UX is extra ordinary. Whole app is very easy to use. **What do you dislike about Dialpad Connect?** It works as expected for me and I fnd no issue in app. **What problems is Dialpad Connect solving and how is that benefiting you?** We need regular testing of calls to monitor their behavior, record the calls, and analyze the Speech-to-Text (STT) results. Everything is integrated into one package, which I find very satisfactory. ### 35. Very secure and easy-to-use video conferencing platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Dialpad Connect?** One of the things I enjoy best about Dialpad meetings is that no special software is necessary to participate, unlike other programs that require the user to download and install the application, Dialpad meetings require the user to click on a link and then you may join. The user interface is fantastic, and calling is quite simple; we can call and text from a number other than the one we use on our phones. When our employees are on the phone, we may listen in and record their conversations, In addition, when compared to other applications on the market, the audio quality is great, and the pricing is reasonable. **What do you dislike about Dialpad Connect?** When calls are interrupted and the other party cannot hear you, some capabilities, such as video recording, are accessible that are a little more refined in other applications. This is a relatively new feature for Dialpad, and it appears to require a bit more to catch up. **What problems is Dialpad Connect solving and how is that benefiting you?** We wanted to be able to connect remotely with clients, and Dialpad has been an effective and simple solution. Getting a user to download and install an app was always an issue in the past, but getting someone to click on a web link in your email is simple. We frequently need to host a conference on the fly: Dialpad permits instant meetings but outperforms the competition by providing you with a dedicated phone number for individuals to ring; it even eliminates the unpleasant extra signals for participant identification or meeting identification. ### 36. Dialpad has been great for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Runda S. | Head of Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Connect?** Dialpad keeps everything recorder, our team uses this daily and we have't had any issues so far. The customer support team has also been great at responding to any of our teams questions or concerns. **What do you dislike about Dialpad Connect?** Can't find anything that we dislike about using Dialpad **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad stores all call recordings so we're able to review them internally for quality and training ### 37. Great Cloud Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Sean C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Dialpad Connect?** Dialpad has been a massive upgrade from our old Phone System. All calls are transcribed live using AI. It is also very user-friendly to use as a user and as an Administrator. **What do you dislike about Dialpad Connect?** The Dialpad Sales License which costs much more than the AI Voice License does not include free texting or calling. **What problems is Dialpad Connect solving and how is that benefiting you?** We are now able to track our Outbound Calls and have all calls transcribed automatically. ### 38. It is one of the most reliable and secure platforms in the segment. **Rating:** 4.5/5.0 stars **Reviewed by:** Fannie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Dialpad Connect?** Dialpad Meeting is one of the most user-friendly meeting tools I've ever used; not only does it let us communicate with our internal team, but we can also use it to connect with our clients for a more seamless experience. The Dialpad Meetings desktop program is simple to use; you can plan a meeting or start one "now" from the home page. Dialpad Meetings is simple for visitors to attend; no account is required; simply click the link and join from your computer. **What do you dislike about Dialpad Connect?** I had to enter email addresses individually and "create a contact" when inviting more than 30 persons to a meeting, however the contact is not stored for the next meeting; this might be user mistake, but I reviewed all sites FAQ and I can't find a solution. Screen sharing may be problematic in Dialpad meetings, especially when we need to walk our customers through the procedures to solve a problem. The "support pages" will lead you in circles and never provide you with a phone number; your only choice is to fill out an online contact form. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad allows me to communicate with my internal teams and departments on a daily basis, as well as with my clients; as a result of this experience, my team and I were able to be more efficient and productive in our work. Dialpad Ai Meetings enables me to hold online workgroup meetings for groups of more than ten individuals for as long as I need to. The Meetings Desktop program offers a user-friendly layout, and the browser is simple to use and navigate for meeting attendees. It connects everyone, no matter where they are. ### 39. Easy to use, it is the best way to receive and make calls at the business/office level. **Rating:** 4.5/5.0 stars **Reviewed by:** Piers M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Dialpad Connect?** I appreciate how it offers headers so we know what we're working on. It also allows us to record voice messages so we can listen to them later, and we'll be able to save that chat. It enabled me to interact with clients and employees via SMS as well as voice calls. If you want to keep business and personal life separate but don't want to use a separate device, Dialpad is for you; the option to establish a call list is one of the finest features. **What do you dislike about Dialpad Connect?** I tried to remove a message that I had sent inadvertently, but I couldn't, which was rather frustrating because mistakes happen, but there should always be a means to repair them. The dial-pad GUI appears generic; I prefer a darker setting (easier on the eyes), and there aren't many ringtone options. I don't know why the keyboard does not alert me when I get a call and automatically states that I have missed the call, but it is really aggravating. **What problems is Dialpad Connect solving and how is that benefiting you?** Above all, we can interact with individuals from anyplace without interruptions, and the audio quality is far superior to any other medium; the distance for the keyboard is only a little number. Dialpad proved to be great for cleaning up wires that needed to be routed from the wall to the workstations during a project to eliminate waste in our facilities; the result was to save space and make the facilities more appealing. With this communication platform, we can reach our employees and clients no matter where they are. ### 40. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** K B. | Product Lifecycle Management Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Dialpad Connect?** Real-time transcription, intelligent summaries, integration with collaboration **What do you dislike about Dialpad Connect?** There is nothing to dislike about Dialpad Ai **What problems is Dialpad Connect solving and how is that benefiting you?** Information overload,searchability ### 41. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alana V. | Talent Onboarding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Dialpad Connect?** The thing I like the most about Dialpad Ai Voice is how simple and easy it is to use, I am personally not great with softphone type of programs but Dialpad is extremely comfortable to use. In my work place we use it pretty often and it is our go to when we have to call or text people. I've only contacted customer service once, and it was not related to issues with the platform. Great customer support. **What do you dislike about Dialpad Connect?** The only thing I dislike about Dialpad is that I cannot call international numbers. Other than that, amazing experiences. **What problems is Dialpad Connect solving and how is that benefiting you?** It has helped me call candidates (HR based) in an easy and in a timely manner. ### 42. This application is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Dialpad Connect?** Dialpad AI has very user freindly interface and the transcript feature works seamlessly. **What do you dislike about Dialpad Connect?** As of now nothing, everything works perfectly fine. **What problems is Dialpad Connect solving and how is that benefiting you?** I use it for my artificial intelligent bot testing and debugging. It's very usefull for calling to USA numbers with good call quality. ### 43. what is important Dialpad Ai Meetings **Rating:** 4.5/5.0 stars **Reviewed by:** muneer A. | Computer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Dialpad Connect?** What I like best about Dialpad Ai Meetings is the combination of features that enhance meeting productivity and collaboration. In particular, the AI-powered live transcriptions, action item identification, and note taking can significantly reduce the need for manual note-taking and ensure everyone is on the same page after the meeting. **What do you dislike about Dialpad Connect?** New users might need some time to become familiar with the AI features and functionalities **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Ai Meetings is designed to address common problems in video conferencing, such as inefficiency and lack of focus. ### 44. This is a great app for making phone calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo V. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Connect?** I like every single feature it has. Its very good. **What do you dislike about Dialpad Connect?** What I do not like is that sometimes the call drop- **What problems is Dialpad Connect solving and how is that benefiting you?** It tells me everything I need to know when I need to know it ### 45. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** The summaries are really good to keep track later of the conversation without the need of recording. **What do you dislike about Dialpad Connect?** Sometimes it generates summaries a lillte slow. **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping track of important conversation! ### 46. User Interface easy to access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Dialpad Connect?** The features are user friendly. The ease of implementation and I use it often for work purposes **What do you dislike about Dialpad Connect?** Not applicable. There is nothing I dislike about the Dialpad Ai voice **What problems is Dialpad Connect solving and how is that benefiting you?** The problems I usually have with Dialpad are the dropping of calls at times ### 47. One Word "Awesom AI VOIP Service" **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Dialpad Connect?** Awesome experience with Dialpad AI voice service which make my work easy to in daily work responsbilities , In recruitment staffing need to connect globally where dialpad AI helping a lot to connect and understand the other languages with use of transcript feature . Dialpad AI voice reduce helps me to reduce the timeline of the process easily to understand the and removing the communication gap. Most of time I had to verify the details with the candidates where Dialpad AI help me a lot in that . **What do you dislike about Dialpad Connect?** Dialpad AI voice should have the feature to configure the email so that the get notification through email as well , Sometime facing the call dropping issue . **What problems is Dialpad Connect solving and how is that benefiting you?** It has been very long I am using Dialpad AI service ,working in Staffing firm most of feature are very useful for me to reduce the time frame of my work . I can say very useful for such enviorment where you need to connect globally to understand the thing in different language . very beneficial for me. ### 48. Love being able to read voicemails before having to respond. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Dialpad Connect?** It makes sorting through our voicemails so much easier. **What do you dislike about Dialpad Connect?** Sometimes the AI transcript isn't 100% accurate **What problems is Dialpad Connect solving and how is that benefiting you?** Love being able to track calls and who is answering ### 49. Good working experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Connect?** Helpful to keep track of conversations for future use **What do you dislike about Dialpad Connect?** Nothing, the product works fine enough. No complaints. **What problems is Dialpad Connect solving and how is that benefiting you?** Keeping track of phone calls and messages ### 50. Perfect AI calling App to make note of **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Dialpad Connect?** AI live translation, AI recap User friendly UI **What do you dislike about Dialpad Connect?** System Test sometimes is inaccurate on call quality **What problems is Dialpad Connect solving and how is that benefiting you?** We are using for AI voice bot testing for our application. The main benefitting thing about is the DialpadGPT where we get the Live call history ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+14%3A04%3A08+-0500&secure%5Bsession_id%5D=76ba6bf1-13fd-413f-8714-174d57090206&secure%5Btoken%5D=9e51e40abf97f1715998a1f8394246b57ee11c69adcdc2f02dd7c198afc4504a&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,374 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews)