--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4201 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,201 ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. (126 reviews) - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. (70 reviews) - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. (56 reviews) - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. (55 reviews) - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. (42 reviews) - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. (29 reviews) - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. (27 reviews) - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Ease of use; everything located in one area **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The ease of use and getting in contact with co workers quickly. The chat is nice to have. **What do you dislike about Dialpad Connect?** When on a call sometimes the Dialpad minimizes so it takes a bit for me to end the call **What problems is Dialpad Connect solving and how is that benefiting you?** Our name was showing up as a different name on caller Id ### 2. Optimal for seting up multiple department and users using same number. Sometimes hard to navigate. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Multiple department with one assigned number - multiple users using one same number. **What do you dislike about Dialpad Connect?** sometimes hard to navigate - while setting up the department the intended way. Very hard to reach person-support. Hard to find the correct approach in guide/support guidelines. **What problems is Dialpad Connect solving and how is that benefiting you?** Calls centralized to one number - oprators have flexibility. ### 3. Simplifies Calls, Needs Better Number Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tom E. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Dialpad Connect?** I appreciate Dialpad Connect for its ease of use and how straightforward the initial setup was. I also like the seamless integration into our CRM platform, which allows for easy calling out from our database. The quick response times are another aspect that works well for me. I find it valuable that it easily records notes, transcribes conversations, and automatically keeps our records updated. **What do you dislike about Dialpad Connect?** I don't like the number recognition and automatic number saving. It could be easier to connect candidates and contacts from the database when dialing a number for the first time. **What problems is Dialpad Connect solving and how is that benefiting you?** I find Dialpad Connect makes it easy to call from our database and CRM, integrates well, and records notes and conversations automatically. ### 4. Click-to-Call Is Great, But the Experience Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Dialpad Connect?** The click-to-call feature is very convenient and helps streamline the calling process, making it quick and efficient to connect with leads. The ability to call through a list of leads is also a strong advantage, as it supports productivity and helps maintain a consistent outreach flow without needing to switch between multiple tools. **What do you dislike about Dialpad Connect?** Customer service was a challenge. We didn’t have a great experience with our CSAM, which made it difficult to get timely support and resolution when issues came up. More responsive and proactive support would significantly improve the overall experience. **What problems is Dialpad Connect solving and how is that benefiting you?** Calling long lists of leads, was easier to go through lists faster. ### 5. Scalable and AI Friendly Solutions for Communication, Communication Embracing Team Work **Rating:** 4.0/5.0 stars **Reviewed by:** Yunis H. | Digital Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Dialpad Connect?** Dailpad Connect ensure all forms of communication are put together, including MMS/SMS, voice, messages and even videos We have effective AI transcribers that ensure we get summaries for any call made or message shared We work on desktop, browser and even mobile apps using this app Setting up Dailpad Connect requires no additional security steps or financial support **What do you dislike about Dialpad Connect?** Some features are unpolished and requires an overhaul, for instance, the desktop app It is a must to have a solid and stable internet connection, which is a great setback **What problems is Dialpad Connect solving and how is that benefiting you?** We bring together all communication components and services under one roof, making sure we provide or receive the highest quality of engagement. The transcription process is reliable, straightforward, and precise. The addition of cloud presence and infrastructure is a feature the program has consistently aimed for. We rely on Dailpad Connect to communicate with people around the world. ### 6. Its a decent dialer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** That it comes in salesforce (small pop up) **What do you dislike about Dialpad Connect?** not many features, a bit bland. Why isn't there more info for each calls being shown on display of any call? Or that it can take up to the point when someone answers for the account to pull up? Or that there's not an automatic dialer? **What problems is Dialpad Connect solving and how is that benefiting you?** Smart recognition for who to call for the day based on activity over the past 5 months. These would surely make dialpad outperform other dialers! Hope you make use of this advice! ### 7. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** the Ai features. those are nice. i like to listen into phone calls to provide better guidance and i love the records. so easy to upload conversation to our CRM **What do you dislike about Dialpad Connect?** The billing can be an issue. There is time i want to pay directly and i am unable too. Our rep does help and guide us **What problems is Dialpad Connect solving and how is that benefiting you?** Our relationship with our customers and knowing a better time frame when we spoke last and recapping conversation. in other words, we are having better relationships with our customers. ### 8. It's great to get answers in a timely manner. Much appreciated! **Rating:** 4.0/5.0 stars **Reviewed by:** Erik J G. **Reviewed Date:** June 09, 2026 **What do you like best about Dialpad Connect?** Being able to have stuff integrated, voicemail email. **What do you dislike about Dialpad Connect?** N/A .................................... **What problems is Dialpad Connect solving and how is that benefiting you?** Being able to get my calls on my phone from my office phone. ### 9. DialPad is a great office tool and helps in my productivity. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Simple to navigate. Quick to learn. All in one place, which is a big win for teams trying to stay organize **What do you dislike about Dialpad Connect?** Voicemail transcription can be inaccurate **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad puts calls, messaging, and video in one place, so everything is centralized. So nothing slips through the cracks. ### 10. great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** is very easy to use, even in web works perfect **What do you dislike about Dialpad Connect?** so far i have not found any dislike, it works perfectly **What problems is Dialpad Connect solving and how is that benefiting you?** we have onshore team and nearshore, this helps to improve communication setup, we can all use the tool, company caller ID, without major setup ### 11. Have had a lot of technical issues and they do not seem to be improving. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Translation and Voicemail Transcription are helpful **What do you dislike about Dialpad Connect?** The reliability and constant technical issues. I make over 60 phone calls per day and this is a huge problem for me. **What problems is Dialpad Connect solving and how is that benefiting you?** The convenience of logging calls automatically is great! Saves me a lot of time. ### 12. Easy Call Transcripts & Robust History, but Account Deactivation Is Difficult **Rating:** 3.0/5.0 stars **Reviewed by:** Mike F. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Dialpad Connect?** Easy to use, transcripts of calls can be emailed, call history is detailed and robust -- which is huge for a business. **What do you dislike about Dialpad Connect?** Our company recently moved away from this platform and they made it incredibly difficult to disable the account. We decided to trial a different company (quo) and stuck with it simply because of the customer service issues. **What problems is Dialpad Connect solving and how is that benefiting you?** At this moment, none. ### 13. The experience has been good, I like how organize is everything and intituive is **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I think saving phone numbers and the recap **What do you dislike about Dialpad Connect?** Maybe that the IA doesnt have transcript in different lenguages **What problems is Dialpad Connect solving and how is that benefiting you?** The problem of not having a phone # from the US and be able to contact insurance companies as part of my job ### 14. Dialpad has always been great! User-friendly, no lags, no hang ups. Just fun! **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy F. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Its easy to use for all of our staff. We dont need to follow a complicated process. **What do you dislike about Dialpad Connect?** Not all of its analytic function can be exported. Hope they can be soon! **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting with clients, bridge communication gaps, help develop telephone presence. ### 15. Effortless Salesforce Calls, Needs Better AI Summaries **Rating:** 3.5/5.0 stars **Reviewed by:** Craig B. | Account Executive, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Dialpad Connect?** I like the non-intrusive screen and dialpad of Dialpad Connect. It's also easy to call numbers out of Salesforce, which makes my work smoother. The initial setup was easy too. **What do you dislike about Dialpad Connect?** ai call summaries are not helpful at the moment, many errors **What problems is Dialpad Connect solving and how is that benefiting you?** I find Dialpad Connect makes it easy to call numbers out of Salesforce. ### 16. It’s a phone App with AI **Rating:** 3.0/5.0 stars **Reviewed by:** Joe S. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Dialpad Connect?** The most useful feature is that you can have call transcripts right in front of you, and the AI can summarize your call with points of action as well **What do you dislike about Dialpad Connect?** Our other provider had problems, but oh boy this one has PROBLEMS. The app constantly crashes, other parties can’t hear you when the call connects, texting is not always 100%, and sometimes the calls just drop for no reason. **What problems is Dialpad Connect solving and how is that benefiting you?** So far, Dialpad helps with splitting up call queues for strategically and the AI transcripts are great for technicians who need to add their notes in but may have forgot the finer details of the call ### 17. GREAT, EASY TO USE, ESSENTIAL FOR BUSINESS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** EASY TO USE AND NAVIGATE, KEEPS RECORD OF CALL HISTORY AND CALLER ID **What do you dislike about Dialpad Connect?** OCCASIONAL ISSUES WITH CALLS DROPPING AND UNABLE TO HEAR CALLER OR THEY'RE UNABLE TO HEAR ME **What problems is Dialpad Connect solving and how is that benefiting you?** MAKES CONTACTING PATIENTS EASY WHICH IS ESSENTIAL FOR BUSINESS ### 18. Satisfied with the service, comfortable, modern, and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara C. | Customer Success Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** Very satisfied with the service. You can use more than one phone line, the AI works in real time while making the call, and you can also assign pending tasks to the team. It maintains privacy within the group, and you can manage what each collaborator sees. Over time, the app is also being improved in Spanish. **What do you dislike about Dialpad Connect?** The desk app may be susceptible to being quarantined by your antivirus software if there is a virus or hacker alert. This is not necessarily a bad thing, as you always have the option of using the online app, which is generally faster and more secure. **What problems is Dialpad Connect solving and how is that benefiting you?** Users designated by the administration always have a record and a monitoring log that is saved, which provides security and helps with group cohesion. ### 19. Convenient Salesforce Integration for Easy Medical Records Uploads **Rating:** 4.0/5.0 stars **Reviewed by:** Nilda M. | Case Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Dialpad Connect?** I love that it is connected to Sales Force plat form and is very convenient for calling patients, and automatically uploads the messages and calls to the patient. **What do you dislike about Dialpad Connect?** I receive so many spam calls is very annoying **What problems is Dialpad Connect solving and how is that benefiting you?** It is solving time and a recap of a conversation through AI ### 20. Fast, Convenient, and Reliable Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chiara P. **Reviewed Date:** November 25, 2025 **What do you like best about Dialpad Connect?** I love using Dialpad Connect for its speed and convenience, whether I'm making calls or answering them. The greatest advantage for me is the freedom to answer calls even when I'm not near a phone, making it incredibly practical for a mobile professional lifestyle. Overall, the app works really well on my PC, providing an easy and seamless experience across devices. The initial setup was extremely easy, reinforcing the user-friendly nature of the software. Considering these positive aspects, I would rate Dialpad Connect a 10 out of 10 for recommending it to others. **What do you dislike about Dialpad Connect?** nothing **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect allows me to answer phone calls when I'm away from a phone, providing fast, convenient communication. ### 21. Easy Setup and Seamless System Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Manisha J. | Technical Program Manager ( Virtual Event Platforms), Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** Easy setup and integration in the system **What do you dislike about Dialpad Connect?** Could be little tricky to test at start but good training can resolve this **What problems is Dialpad Connect solving and how is that benefiting you?** Cloud contact center system ### 22. Best dialer so far <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I like AI of this product and great secuirty almost every feature is unique and better than zoom i am lovin it. **What do you dislike about Dialpad Connect?** it is expensive which is why i can not afford more licenses **What problems is Dialpad Connect solving and how is that benefiting you?** Calling with AI ### 23. Dialpad Connect helps keep everyone connected, especially when we’re working remotely. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas C. | Data Analyst, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Dialpad Connect?** I really like how Dialpad Connect helps keep everyone connected, especially when we’re working remotely or across different time zones. It’s simple to use and helps streamline our daily communication. **What do you dislike about Dialpad Connect?** Sometimes the call quality or connection can drop unexpectedly, especially during peak hours, but overall, it’s still a solid tool for communication **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the issue of having communication spread across multiple channels. With everything in one place, our team stays better organized and can handle conversations more efficiently. ### 24. Good for small offices or contact centers. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** AI transcription and mobility is great for those needing a flexible communication tool. **What do you dislike about Dialpad Connect?** I wish Dialpad had more app functionality and support instead of having to rely on launching browsers windows for everything. Would be more seamless if it was all in one place. It doesn't support RDP and lacks many desktop phone integrations from the app. Bring it all together for a better user experience. **What problems is Dialpad Connect solving and how is that benefiting you?** contact center screen recording and call metrics. ### 25. Look no further - the future of business calling is here! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | Network Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dialpad Connect?** The main points are that it's extremely user-friendly, admin-friendly, and intuitive. The AI is helpful, the analytics are very in-depth, and the integrations are a dream come true. Also, the support/dev team is always open to ideas for new features. **What do you dislike about Dialpad Connect?** Our primary dislike with Dialpad is that it is more user-centric, rather than admin-centric -- the end users have more control than we're comfortable with. Another concern is that every single department, queue, auto-attendant, etc, requires a direct dial number, even internal-only ones. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is an all-in-one business voip system that has so many features available to the users and admins to track productivity. With the increased productivity tracking, our staffing needs are constantly being re-evaluated and changed as necessary for our environment. ### 26. Flawless Performance and Super Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia c. **Reviewed Date:** November 25, 2025 **What do you like best about Dialpad Connect?** I use Dialpad Connect primarily for calling and answering our host families, and I particularly appreciate knowing who is calling. The service works perfectly for my needs, providing a very fast and convenient user experience. I also find that the setup was super easy, which streamlined the onboarding process for me. Overall, I'm very satisfied with how well Dialpad Connect performs and have nothing that needs improvement, which reflects why I rate it a perfect 10 in recommendability. **What do you dislike about Dialpad Connect?** I really like everything **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for calling and answering, and it solves the problem of knowing who's calling. It's fast, convenient, and works perfectly, making communication seamless. ### 27. Effortless Candidate Communication Without Sharing Personal Number **Rating:** 4.5/5.0 stars **Reviewed by:** Gerald I. | Recruiting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Dialpad Connect?** I am able to connect with candidates without having to use my personal phone number. It is easy to text candidates as well **What do you dislike about Dialpad Connect?** Sometimes, candidates have a hard time hearing me with my airpods, but I now use wired earbuds and candidates are able to hear me. **What problems is Dialpad Connect solving and how is that benefiting you?** Communication with candidates. It benefits me as it is easy to use ### 28. Enhances Connectivity for Seamless Work Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Shamyah G. | Customer experience, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Dialpad Connect?** This tool is useful for improving connectivity during work-related calls. It makes it easier to stay connected and communicate effectively while working. **What do you dislike about Dialpad Connect?** I find it frustrating that the app frequently experiences connection issues. These problems occur from time to time, which makes using it less enjoyable for me. **What problems is Dialpad Connect solving and how is that benefiting you?** This tool makes it easy to handle business calls smoothly while working from home. ### 29. Dialpad for the average user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Connection between the handset and my laptop **What do you dislike about Dialpad Connect?** Been a bit difficult to get everything set up correctly **What problems is Dialpad Connect solving and how is that benefiting you?** Adding the correct number to a coworkers phone so we can transfer calls to them ### 30. good service, fast access to support but slow handling, especially for regards in porting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Dialpad Connect?** good service,, good application and API connection to Salesforce and Hubspot, plus the schedulable exports to an email are combined with zapier our source of KPI tracking in sales dashboards **What do you dislike about Dialpad Connect?** fast access to support but slow handling of the issues, especially for regards in porting the time they take are tremendously bad **What problems is Dialpad Connect solving and how is that benefiting you?** calls on any computer platform from CHROME OS to mac os and windows. ### 31. Great option for phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** April 26, 2026 **What do you like best about Dialpad Connect?** It is consistent and easy to use. We haven't had any issues that I can recall. **What do you dislike about Dialpad Connect?** To my knowledge, we have not had any issues with Dialpad to date. **What problems is Dialpad Connect solving and how is that benefiting you?** N/A ### 32. Turns Our Phone System Into a True Productivity Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shohan M. | Regional sales manager, Security and Investigations, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Dialpad Connect?** It turns your phone system into a productivity tool rather than just a way to dial numbers **What do you dislike about Dialpad Connect?** I have not had any problems or dislikes so far. **What problems is Dialpad Connect solving and how is that benefiting you?** Calling prospects from all around the world and also sending them sms messages. ### 33. UI/UX Could Be Easier to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** There is nothing much to tell about so i cant tell something **What do you dislike about Dialpad Connect?** I think ui/ux can be more easier to use. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect is helping us solve communication gaps across calls, messages, and team collaboration. Instead of switching between different tools, we can manage business calls, texts, voicemails, and internal communication in one place. ### 34. Highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** I like that the whole team can access anywhere, and the recording. **What do you dislike about Dialpad Connect?** I wish it interfaced with a lot more other systems **What problems is Dialpad Connect solving and how is that benefiting you?** Multiple people access to one number ### 35. dialpad **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** waterfall feature, call recording and transcribing **What do you dislike about Dialpad Connect?** analytics are not representative of call volume why is SMS additional? menus are not intuitive **What problems is Dialpad Connect solving and how is that benefiting you?** allows all our dispatchers to work remotely ### 36. Primary Use: Phone System - Great AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I love the after-call summaries. If a client calls, I can copy the summary into my agency-management system to document the nature of the call. This is very important when there is no paper trail (emails and other written communication). I also like that texting works, so I no longer have to use my personal number for MFA texting options. **What do you dislike about Dialpad Connect?** I wish there was an option to record/change your voicemail greetings within the desktop application. **What problems is Dialpad Connect solving and how is that benefiting you?** Manual entering of call notes into our Agency Management System (AMS). It saves so much time being able to use the AI summary and copy/paste that into our system. ### 37. Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Very easy to setup, took only 15 minutes. **What do you dislike about Dialpad Connect?** Uploading contacts or CSV file is really hard.. eve the option is hidden very deep **What problems is Dialpad Connect solving and how is that benefiting you?** Voice Clarity and portability ### 38. Reliable Calling tool, with clean interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan A. | Marketing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Dialpad Connect?** I love how reliable and easy to use Dialpad is, on one click it can reach you to any person in the world, with recording available for improvement. It’s also helpful that you can see call history, voicemails, and contacts all in one place without going much around **What do you dislike about Dialpad Connect?** Sometimes the mobile app lags and take sometime to load, and the transcription isn’t always perfect, but overall it works well. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad gives us a secure way to make and receive business calls without needing any separate device. It keeps everything organised and makes it easier to stay connected with clients while working remotely, also you can call anyone in the world at ease. ### 39. Really like the app, easier to use than other VIOP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The app works well and it's easy to follow how to make calls, get vm and sends sms. **What do you dislike about Dialpad Connect?** I wish setting up the features would be eaisier. I"ve used 8x8, aircall and others and their system for setup is much easier. The chat help is great, but it would be nice if we could call someone for help too. **What problems is Dialpad Connect solving and how is that benefiting you?** we need a internationaly phone line. ### 40. Easy to use and administer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Easy to provision users, app can be used independently or through MS Teams integration for easy access. **What do you dislike about Dialpad Connect?** Some providers do not send SMS to Dialpad numbers (e.g. MFA code). Not a Dialpad issue, but something to be aware of. **What problems is Dialpad Connect solving and how is that benefiting you?** Provides an easy to administer platform for VOIP services, allowing us to onboard users in minutes and assign them to departments immediately for taking calls. ### 41. Best soft that I have used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** AI summary/recorded calls playback and share options. User friendly **What do you dislike about Dialpad Connect?** Sometimes the connection is not the best **What problems is Dialpad Connect solving and how is that benefiting you?** Taking call notes, it is fairly accurate with AI ### 42. User friendly and several features **Rating:** 5.0/5.0 stars **Reviewed by:** Aubrey C. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** I like that you can text. I like that you can see the whole call history at your fingertips, much like an email thread would be. I like that you can rename someone in your contact list. **What do you dislike about Dialpad Connect?** The only feature I would like to see is having an inbox or a section of blocked callers and the voicemails they have left, or a list of the phone numbers you've blocked. **What problems is Dialpad Connect solving and how is that benefiting you?** It's a great alternative to buying everyone mobile phones. They can download the app to their personal phone if they want, which provides cost efficiency. It's very helpful to text on Dialpad, as sometimes that's the only way to get ahold of someone. ### 43. I love the call recording feature **Rating:** 5.0/5.0 stars **Reviewed by:** Charles U. | Retirement and Estate Planning Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** The ability to record calls and the ease of uploading prospects **What do you dislike about Dialpad Connect?** Not sure that I dislike anything. It is a great system. **What problems is Dialpad Connect solving and how is that benefiting you?** Maintaining records ### 44. Does what you need it to and then some. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I can use this from the browser on my phone, how cool is that? I mean they have an app but to be able to do it via Edge Mobile... mind blowing! **What do you dislike about Dialpad Connect?** The idiots I have to setup accounts for that never learn how to use it properly. **What problems is Dialpad Connect solving and how is that benefiting you?** Centralized Phone, Text, Chat, etc. we are looking into the faxing options too now. ### 45. Costly but flexible and feature-rich **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** It can be used from many different devices - a desk phone, a personal phone, a computer. The ability to customize an autoattendant for the main line is quite nice too. There are also a great bunch of useful settings and customizations that can be applied. **What do you dislike about Dialpad Connect?** The cost is significant. It can't be used without a dedicated unique 10-digit number, but there are many users who don't use any of the settings or app and only want a phone on the wall - for which the subscription cost doesn't seem worth it. **What problems is Dialpad Connect solving and how is that benefiting you?** Flexible communication from any device in any location ### 46. Easy to Use with Fewer Dropped Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Kat H. | Patient Coordinator, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Dialpad Connect?** Its easy to use and we have had a lot less dropped calls since switching from our previous software. **What do you dislike about Dialpad Connect?** When a caller hangs up before the call is answered, it counts as a missed call. **What problems is Dialpad Connect solving and how is that benefiting you?** This allows us to connect with all of our patient's and its easy to use through out multiple departments ### 47. Works great, tons of helpful features. Dialpad definitely keeps updated with today's technologies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Easy to keep connected via Video, audio and texts! AI Noise suppression **What do you dislike about Dialpad Connect?** Sometimes phone calls can be a little static but it's very rare and not really that much of a problem **What problems is Dialpad Connect solving and how is that benefiting you?** It is solving the way we communicate with our clients with REAL TIME statistics, ease of use and a lot of helpful and easy features all bundled into one package! ### 48. Essential for our Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** We're able to monitor live calls, view transcripts, call recordings and get essential data about how our agents are going. **What do you dislike about Dialpad Connect?** There is nothing standoutish that we dislike about dialpad connect, it has worked very well for our business. **What problems is Dialpad Connect solving and how is that benefiting you?** It's competitive in pricing for a VOIP, it allows us to check worth ethic with employees, remember crucial client info and such. ### 49. Works great for click to call **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** Using click to callis the best reason i use it **What do you dislike about Dialpad Connect?** customer service takes a while to get back **What problems is Dialpad Connect solving and how is that benefiting you?** click to call ### 50. Dialpad for call centre **Rating:** 3.0/5.0 stars **Reviewed by:** Darren G. | IT & Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The app works well so we can get calls wherever we are. It works well for individual users **What do you dislike about Dialpad Connect?** Many of the advanced features such as wall boards, hunt groups and reporting don't work as well as they should yet **What problems is Dialpad Connect solving and how is that benefiting you?** We use it in our 20 person call centre and also for our other office staff ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A52%3A49+-0500&secure%5Bsession_id%5D=fd6e85db-78f3-467d-bfc3-650421d5b052&secure%5Btoken%5D=dc54c77b678a4254e1d26a3032e523ee48c6ea56e3f7810c5980d81cb1a4251c&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,373 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews)