---
title: Dialpad Connect Reviews
meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4201 reviews by the users' company size, role or industry
  to find out how Dialpad Connect works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 4201
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Dialpad Connect Reviews
**Vendor:** Dialpad  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 4,201
## About Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items



## Dialpad Connect Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. (126 reviews)
- Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. (70 reviews)
- Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. (56 reviews)
- Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. (55 reviews)
- Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. (51 reviews)
- Intuitive (49 reviews)
- Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews)
- Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews)
- Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews)
- Call Quality (38 reviews)

**What users dislike:**

- Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. (55 reviews)
- Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. (42 reviews)
- Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. (29 reviews)
- Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. (27 reviews)
- Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. (26 reviews)
- Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews)
- Limited Features (25 reviews)
- Missing Features (25 reviews)
- Lack of Intuitiveness (24 reviews)
- Not Intuitive (24 reviews)

## Dialpad Connect Reviews
  ### 1. Great platform Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Dialpad has so many features and can grow as I grow, it has all the features I am needing to provide good customer service.

**What do you dislike about Dialpad Connect?**

Initial invite to our team can at times become difficult for them to become part of our network. Not sure who is to blame.

**What problems is Dialpad Connect solving and how is that benefiting you?**

They are solving my departments, and IVR

  ### 2. I have used dialpad for a while now and have enjoyed it very much- from features to ease of use.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

I find that the app is easy to use and the features fit well with my needs

**What do you dislike about Dialpad Connect?**

I wish I could change the alert tone so when I'm out in the field I could hear the alerts better.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Another platform incase the other ones are not working and the recording feature so nothing is missed

  ### 3. minor quality of life issues that hurt at scale

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Construction

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Good UI, good share tool experience with clients so they do not have to download an external teams/zoom app

**What do you dislike about Dialpad Connect?**

Has some issues with routing logging especially for non-linked accounts in SF. On the SF integration there is no ignore option for incoming calls while currently outbound so you have to decline or wait for the 2nd call to finish to end the current call or switch to the desktop app to end and have potential logging issues with salesforce

**What problems is Dialpad Connect solving and how is that benefiting you?**

standard VOIP, current deployment does not have any dialpad specific paint point solves

  ### 4. Solid platform for voicemail and calling management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

The voicemail transcription, city listed for caller, the details given in each message. The 'resolve' feature is helpful with multiple teammates in multiple time zones managing message distribution.

**What do you dislike about Dialpad Connect?**

I wish I could resolve a voicemail without being prompted to leave notes.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Solved us having a phone line - saves me time with spam calls.

  ### 5. Dialpad Connect does what it’s supposed to do: reliable calls, clean interface, and good analytics.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Reliable call quality, clean UI, and solid analytics. It’s easy to onboard a team and actually usable day to day without constant babysitting.

**What do you dislike about Dialpad Connect?**

Some call flow quirks and performance inconsistencies show up at scale. A few features feel half-baked, and troubleshooting isn’t always as fast as it should be.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Dialpad Connect solves the problem of managing calls and team communication in one place. It gives me visibility into call activity, performance, and conversations, which makes it easier to manage volume, track results, and keep things organized as the team scales.

  ### 6. Excellent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

I like most the Built in AI Tools, Easy set up and cloud flexibility and integration with salesforce and google cloud.

**What do you dislike about Dialpad Connect?**

Some integrations (like CRM sync, SMS, or advanced tool connections) can be limited or less reliable — especially on lower plans — and may require upgrades or custom work

**What problems is Dialpad Connect solving and how is that benefiting you?**

Before Dialpad, calls, texts, meetings, and voicemails might have been in separate apps — leading to missed messages or slow responses.
Dialpad unifies everything in one platform so you and your team don’t have to switch between tools.

  ### 7. It is great to have the option of answering on my desktop or cell phone!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Barbara S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

Being able to view all communications and look back.

**What do you dislike about Dialpad Connect?**

I'm still new and learning, so I am stilling working out all the correct settings.  We are a small business so finding the time to learn all the ins and outs.

**What problems is Dialpad Connect solving and how is that benefiting you?**

check communication with co-workers through the messaging portion is great!

  ### 8. One of the best VOIP platforms to date

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Being able to sign in from mobile and virtually anywhere has been gamechanging.

**What do you dislike about Dialpad Connect?**

Contact are unable to be imported to an Office at the local level. This step is cumbersome to transferring franchise businesses which happens often in franchise environments.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Being able to oversee all locations in 1 environment.

  ### 9. Accessible and Easy to Use, but Troubleshooting and Salesforce Integration Can Be Slow

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Dialpad Connect?**

accessibility, dynamics and ease of  use

**What do you dislike about Dialpad Connect?**

the troubleshooting can sometimes take time to solve , sometimes the forgot password field makes it hard and the disposition integration with salesforce is hard

**What problems is Dialpad Connect solving and how is that benefiting you?**

helps connect with customer internationally in both meetings calls and SMS

  ### 10. Really great connection experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Law Practice

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

I love the fact that it is versatile and easy to utilize on my desktop or my phone.

**What do you dislike about Dialpad Connect?**

Nothing really, everything is pretty seamless and easy to use and understand.

**What problems is Dialpad Connect solving and how is that benefiting you?**

We are able to connect to our clients faster and the Ai feature is a plus.

  ### 11. Easy to set up

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

It's easy to set up and customer service is quick. I got to chat with a live person when I needed tech support.

**What do you dislike about Dialpad Connect?**

It took a while to port our number, but they were very helpful.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Keeping staff organized, which helps us better assist customers.

  ### 12. Good features and friendly support.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

The user directory is very helpful in quickly transferring and dropping calls in queue.

**What do you dislike about Dialpad Connect?**

The restrictions for overflow when using DialPad as a call center are frustrating and lead to some missed calls.

**What problems is Dialpad Connect solving and how is that benefiting you?**

The reporting options are very robust and give a lot of information.

  ### 13. DialPad Is The Best!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karly M. | Onboarding Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 12, 2025

**What do you like best about Dialpad Connect?**

What I like the most is the ability to go back and read voicemails or read transcripts from calls. I also enjoy getting to use it on both my work laptop and through the app on my cell phone.

**What do you dislike about Dialpad Connect?**

What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying.

**What problems is Dialpad Connect solving and how is that benefiting you?**

This allows me to review calls after the call is over and to document notes such as purpose of call for me to review later. It also will prepare notes on my call for me to view as well.

  ### 14. Dialpad has been a reliable, easy-to-use platform for our business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Dialpad Connect is easy to use and reliable. Call quality is consistently clear, and features like call routing, voicemail, and mobile access help our team stay responsive and connected.

**What do you dislike about Dialpad Connect?**

Occasionally there can be minor call delays or app lag, and some advanced features take time to fully learn. Overall, the experience has been positive.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Dialpad Connect helps us manage inbound and outbound calls, route calls efficiently, and keep our team connected across locations. It improves responsiveness, organization, and overall communication with clients.

  ### 15. Very Impactful business application to share and grow with visibility.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

I love the transcripts and being able to reference back to information from past calls.

**What do you dislike about Dialpad Connect?**

Sometimes the call can sound like a VOIP call and cuts in and out.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Repeat visibility of customer/vendor relations and ease of returning to calls to reference information conveyed.

  ### 16. Great App, great price easy to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Security and Investigations

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

Ease of use, we were up and running within an hour!

**What do you dislike about Dialpad Connect?**

The user interface is a little confusing when you are an operator of other departments, the inbox throws me sometime, since most of the call or voice mails are primarily for our service or sales department, I have to remember to go to the that location to get voicemails, Notes etc.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Provide an big company feel for our smaller company.  The auto attendant scripting and multiple departments was great.

  ### 17. Easy Setup, But Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Rick H. | Information Technology Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 04, 2025

**What do you like best about Dialpad Connect?**

simple setup and very good UI makes it easy to find settings

**What do you dislike about Dialpad Connect?**

we get our support through T-Mobile and that has been challenging there are some good ones out there, but they are the exception not the rule

**What problems is Dialpad Connect solving and how is that benefiting you?**

easy to get reports but the reports are misleading and can be misleading

  ### 18. Much better than RingCentral

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

The support is fast and helpful, and they dont beat around the bush

**What do you dislike about Dialpad Connect?**

Nothing so far, we are only in the setup phase.

**What problems is Dialpad Connect solving and how is that benefiting you?**

The support is a big thing, plus there doesnt have to be two sites for contact centers

  ### 19. Good needs UI Update

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Banking

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

seperate from my personal #. i can have quiet hours and not have my cell # out there

**What do you dislike about Dialpad Connect?**

ui could use updates. would be nice to try to mirror iphone mroe

**What problems is Dialpad Connect solving and how is that benefiting you?**

business phone to not give out personal #

  ### 20. Great product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

You can sign up with one user only. The functionality plugs into the apps I use. like Hubspot., easily.

**What do you dislike about Dialpad Connect?**

Setting up a number in another country, when based outside of that country, and paying by debitcard can be difficult.

**What problems is Dialpad Connect solving and how is that benefiting you?**

NA

  ### 21. Works Great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

What I like best is how seamless it is. Whether I’m on my laptop at my desk or switching to my phone on the go, the transition is flawless. The interface is super clean and intuitive—no steep learning curve at all, which is rare for business tech.

**What do you dislike about Dialpad Connect?**

What I dislike most is that I cannot get it to forward phone calls to my actual phone

**What problems is Dialpad Connect solving and how is that benefiting you?**

It lets me take calls while still not using my personal number

  ### 22. Haven’t Used Dialpad Connect Yet—Hard to Evaluate

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Dialpad Connect?**

I have never used the Dialpad Connect, so I have no idea

**What do you dislike about Dialpad Connect?**

I am not sure because I have never used this service before

**What problems is Dialpad Connect solving and how is that benefiting you?**

Not sure

  ### 23. Clean, intuitive interface. Ease of learning and transition.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

I enjoy how easy it is to navigate the various User and Admin settings.

**What do you dislike about Dialpad Connect?**

Some settings are different or not always available compared to the phone system I am switching from.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Reliability. Makes offering support a smoother experience.

  ### 24. Very easy to learn

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

I don't have a phone taking up space on my desk

**What do you dislike about Dialpad Connect?**

There is nothing I disklike about Dialpad

**What problems is Dialpad Connect solving and how is that benefiting you?**

I like the fact that the numbers that call stay on the screen, it is easy to revert back to

  ### 25. im still getting use to the application its cool for now

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

colorful, transcription but not always correct

**What do you dislike about Dialpad Connect?**

disfunctions like any other software technical issues

**What problems is Dialpad Connect solving and how is that benefiting you?**

i had to reset my computer desktop to hear the calls and the callers were able to hear me again not sure what happened

  ### 26. Still figuring out how to set up Dialpad for our Salesforce

**Rating:** 2.5/5.0 stars

**Reviewed by:** Kateryna G. | Senior Salesforce Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Flexible routing and IVRs, AI Summaries in Salesforce Call Logs

**What do you dislike about Dialpad Connect?**

Inability to use the developer capabilities of IVRs, confusing Salesforce integration setup

**What problems is Dialpad Connect solving and how is that benefiting you?**

Taking calls out of our specialists private phone lines, providing better logging, analytics and transparency.

  ### 27. Great Tech Easy to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Always on Connectivity - easy to set boundaries and toggle off if needed.

**What do you dislike about Dialpad Connect?**

Some of the Reporting is clunky. It could be more streamlined.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Unifies the majority of our communications and provides accountability / visibility into operations.

  ### 28. super easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark C. | Freight Broker, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

how easy it attaches to my phone that way i never miss a phone call.

**What do you dislike about Dialpad Connect?**

sometimes the connection gets buggy and it force closes

**What problems is Dialpad Connect solving and how is that benefiting you?**

missing calls, was the biggest problem i had with my last service

  ### 29. Great for small business.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

The AI trascription of phone calls has been very useful.

**What do you dislike about Dialpad Connect?**

We had some difficulty getting our deskphones up and running.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Communication with clients will be so much easier now that we can easily send text messaging.

  ### 30. GREAT COSTUMER SERVICE

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

COSTUMER SERVICE IS THE BEST EVER! VERY COMMUNICATIVE

**What do you dislike about Dialpad Connect?**

I THINK ONE OF THE THINGS IS THAT ITS A BIT HARD TO UNDERSTAND YOURSELF SOMETIMES

**What problems is Dialpad Connect solving and how is that benefiting you?**

I HAVE VA'S THAT I CAN USE THANKS TO DIALPAD CONNECT

  ### 31. Easy to Connect, User-Friendly Calls and Messaging with AI Encryption

**Rating:** 5.0/5.0 stars

**Reviewed by:** Smita S. | Associate Recruitment Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Dialpad Connect?**

Easy to connect and user-friendly. I can send or receive messages, make calls, check voicemails, transfer calls, and it also offers AI encryption for calls.

**What do you dislike about Dialpad Connect?**

A bit more expensive software than other softwares

**What problems is Dialpad Connect solving and how is that benefiting you?**

Easy to connect and user-friendly, with AI encryption.

  ### 32. great tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Import and Export

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

I like that dialpad allows me to always have the same phone number no matter what country I am traveling in

**What do you dislike about Dialpad Connect?**

I dont like how difficult it is to send texts

**What problems is Dialpad Connect solving and how is that benefiting you?**

international calling

  ### 33. Alright, 8 because I'm still getting to know

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

have control over how many calls are made, recordings, etc.

**What do you dislike about Dialpad Connect?**

That the numbers are not suitable for WhatsApp and some numbers appear as spam

**What problems is Dialpad Connect solving and how is that benefiting you?**

control over the number of calls from my team

  ### 34. Gets the job done, could have better organization & more functions/ options/personalization

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Insurance

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

Being able to communicate with colleagues, AI Transcript of call

**What do you dislike about Dialpad Connect?**

Not being able to change text message tone, or separate external text messages from internal agency messages

**What problems is Dialpad Connect solving and how is that benefiting you?**

Agency internal communications, call recording

  ### 35. Excellent Go To

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

Simple interface, just works. Easy to manage

**What do you dislike about Dialpad Connect?**

Sometimes the call quality lacks, but think that might be related to bandwidth

**What problems is Dialpad Connect solving and how is that benefiting you?**

Easy call management. Ease of user management. Easy to deploy physical phones.

  ### 36. Solid product with solid api

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

API and easy to connect it with our business TMS

**What do you dislike about Dialpad Connect?**

Nothing really, we are getting quick responses from the support staff if any issues occur

**What problems is Dialpad Connect solving and how is that benefiting you?**

API, ease of data analysis, workload balancing

  ### 37. Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Legal Services

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

Dialpad Connect is reliable and easy to use. Little to no training needed.

**What do you dislike about Dialpad Connect?**

I have yet to discover a dislike about Dialpad Connect.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Call Reporting, Quality Control via call monitoring, call flow.

  ### 38. Works great easy interface with great results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

Dialpad is great it offers all sorts of customizations to support our business now and in our future growth.

**What do you dislike about Dialpad Connect?**

I honestly have not had any issues with Dialpad.

**What problems is Dialpad Connect solving and how is that benefiting you?**

No issues so far.

  ### 39. Just signed on with Dialpad.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Aviation & Aerospace

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

I'm interested in the AI transcription features

**What do you dislike about Dialpad Connect?**

There seems to be an upcharge for features like additional DID lines direct to extensions.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Having an advanced phone system over our older existing one.

  ### 40. good

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Machinery

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

it has good AI call management and good multi device connectiveity

**What do you dislike about Dialpad Connect?**

i didn't like how i have to log into the browser after i've logged into the app

**What problems is Dialpad Connect solving and how is that benefiting you?**

solves customer service

  ### 41. AI is a lifesaver

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Legal Services

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

The AI functionality is awesome. It gives a nice summary of the call and a list of action items that were discussed. This helps streamline our business and our turn around time for clients.

**What do you dislike about Dialpad Connect?**

It can be difficult to see others calls. Would be nice to be able to do this without the proxy.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Streamline note taking, follows ups and list making, tracks time and discussions and summarizes everything.

  ### 42. Review for Dial pad

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hassan A. | Account Executive, Human Resources, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2025

**What do you like best about Dialpad Connect?**

Dialpad Connect's AI-powered voice intelligence, with real-time transcription and sentiment analysis, streamlines communication and boosts productivity. Its seamless integrations with tools like Salesforce and Google Workspace make it a versatile choice for businesses

**What do you dislike about Dialpad Connect?**

there isnt much to dislike its one of the best AI powered dailer for business

**What problems is Dialpad Connect solving and how is that benefiting you?**

Dialpad Connect solves outdated phone system issues with cloud-based AI tools, enabling seamless voice, video, and messaging from any device, boosting flexibility and productivity. Its real-time transcription and integrations with Salesforce and Google Workspace streamline workflows, saving time and enhancing customer interactions.

  ### 43. Easy to use and reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

The feature set is solid, the reports are easy to use.

**What do you dislike about Dialpad Connect?**

The overall cost, while competitive or comparable, could be lower.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Managing a completely decentralized phone system for a multi-state company.

  ### 44. Works well

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

The ability to have my desk phone forwarded directly to me with out hassle.

**What do you dislike about Dialpad Connect?**

Having my desk phone forwarded directly to me.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Receiving calls when I'm away from my desk

  ### 45. The best part ids the AI recap

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

Best is the AI call recap and the way the system is set up.

**What do you dislike about Dialpad Connect?**

The calls are sometimes unclear and people on the other line cant hear clearly

**What problems is Dialpad Connect solving and how is that benefiting you?**

Im not sure

  ### 46. Would Recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice

**Reviewed Date:** February 06, 2026

**What do you like best about Dialpad Connect?**

It is very user friendly and easy to utilize quickly when you have to make calls fast.

**What do you dislike about Dialpad Connect?**

I dislike that it defaults to the first person to have logged into the phone; so even if they have not been logged in for a month it defaults back to their name after a period of inactivity.

**What problems is Dialpad Connect solving and how is that benefiting you?**

It allows employees to work at multiple locations throughout the week seamlessly.

  ### 47. A completely broken Hubspot integration, and lackluster support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Rob L. | CMO, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2025

**What do you like best about Dialpad Connect?**

I struggle to find anything I like about it at this point.

**What do you dislike about Dialpad Connect?**

The integration to Hubspot has been completely broken since we launched it.  It's ridding our CRM with duplicative logs, and inserts links to recordings and "summaries" that just go to blank pages. 

I put in a support ticket and it took them over a month to finally admit that they know about an issue, but don't have a solid fix for it. 

It's incredibly frustrating to be told after a month, something I already know, and to have no fix. We are leaving and never looking back.  I'd suggest others to stay far away.

**What problems is Dialpad Connect solving and how is that benefiting you?**

The need for a phone system.

  ### 48. Good Application

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

for user easy to use, get metrics and qualitiy of calls is great

**What do you dislike about Dialpad Connect?**

as administrator difficult to learn how to get the most of it

**What problems is Dialpad Connect solving and how is that benefiting you?**

Calls for sales team

  ### 49. It's been a very useful resource when making dials from computer and my phone.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications

**Reviewed Date:** April 24, 2026

**What do you like best about Dialpad Connect?**

Upsides are having access on both devices.

**What do you dislike about Dialpad Connect?**

The hubspot link doesn't allow me to make dials from hubspot. It's getting easier as I learn though.

**What problems is Dialpad Connect solving and how is that benefiting you?**

Multi device communications

  ### 50. Easy

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance

**Reviewed Date:** February 05, 2026

**What do you like best about Dialpad Connect?**

I like being able to send and receive texts

**What do you dislike about Dialpad Connect?**

not being able to set different executive assistances for different days when not in the office

**What problems is Dialpad Connect solving and how is that benefiting you?**

I'm not sure


## Dialpad Connect Discussions
  - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes
  - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes
  - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes
  - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes
  - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes

- [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-04+17%3A19%3A43+-0500&secure%5Bsession_id%5D=3f66afbb-8e17-4895-810d-0d33cfa921d2&secure%5Btoken%5D=37cee7732ec63a8c82f0d139294aa0fffb42f1041679bac35122201d64fe4f8a&format=llm_user)
## Dialpad Connect Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [AppFolio](https://www.g2.com/products/appfolio/reviews)
  - [Datarails](https://www.g2.com/products/datarails/reviews)
  - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews)
  - [Front](https://www.g2.com/products/front/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [JobDiva](https://www.g2.com/products/jobdiva/reviews)
  - [Litify](https://www.g2.com/products/litify/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Nimble CRM](https://www.g2.com/products/nimble/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Dialpad Connect Features
**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Live Chat
- Hand Raising

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Google Workspace Communication Tools**
- Cross-system Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Meeting Coordination**
- Scheduling
- Recording
- Participant Permissions
- One-Click Join

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top Dialpad Connect Alternatives
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews)
  - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,374 reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews)