Dialpad Connect Reviews & Product Details

Dialpad connect is a fairly useful software. We migrated from RingCentral after using them for a few years. Our CRM integrates with Dialpad and that was one of the reasons why. Their product is solid. As a newer company, there is room for improvement, but they have all the core features. Review collected by and hosted on G2.com.

Newer company, they don't have deep integrations with softwares and sometimes the integrations they do have fail and cause problems with workflows. We have one with Zoho CRM and for a few weeks the integration was no longer working. Review collected by and hosted on G2.com.

We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward.

One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. Review collected by and hosted on G2.com.

While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators.

The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements.

That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. Review collected by and hosted on G2.com.

Absolutely nothing, because I can’t get any of my questions answered or resolved. Review collected by and hosted on G2.com.

Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again.

The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. Review collected by and hosted on G2.com.

Dialpad’s customer support has been excellent. I’ve also found the reporting tools very easy to use, while still offering detailed information. It’s simple to locate helpful data quickly without having to spend a lot of time digging through complicated reports. Review collected by and hosted on G2.com.

I don’t have any dislikes at this time. So far, my experience with Dialpad Connect has been very positive. Review collected by and hosted on G2.com.

I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10. Review collected by and hosted on G2.com.

Sometimes, when there are bilingual clients, for example, if I speak to a client in Spanish, the AI doesn't summarize the call because it doesn't understand Spanish, apparently. Review collected by and hosted on G2.com.

I appreciate how Dialpad Connect eliminates the need for a physical PBX system, saving on hardware costs. The AI transcription feature is incredibly helpful for keeping notes during meetings, even while explaining or listening to others. It's great for summarizing meetings and tracking team activities. I also like the customer support, which is very helpful and quick to respond, making interactions smooth and efficient. Additionally, the seamless cloud-based calling and the easy setup, especially for those with some experience, are features I enjoy. Review collected by and hosted on G2.com.

Sometimes it feels a bit slow on mobiles. It is better if the mobile experience is much better. It will be more helpful if it's compatible with others tools, similar to Google Workspace or Microsoft 365. For newcomers, it's a bit less understandable. Review collected by and hosted on G2.com.

I like that I can use Dialpad Connect on my computer so I don't have to use my phone to text clients. It allows me to type really fast, copy and paste everything, and open up documents seamlessly. The AI transcript feature is also helpful because I talk to a lot of different people every day, and it helps me remember what we talked about a couple of days later, so I don't have to ask the client the same question over and over. The initial setup was pretty easy, and it makes my work a lot easier compared to using my personal line. Review collected by and hosted on G2.com.

Some of the image quality is not the best transferred over when I open it up in a new tab. I don't like how it sends an automated text saying that the recipient can opt out by saying stop, especially when they're clients I've already talked to. It looks a little scammy. Review collected by and hosted on G2.com.

Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. Review collected by and hosted on G2.com.

Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. Review collected by and hosted on G2.com.

1. AI Features and that arrow if you click on it - you can actually see the call transcript

2. Summary feature is also awesome.

3. Voicemail feature

4. Sync with our CRM - MS Dynamics 365

5. I have dialpad on my mobile too - so I don't miss any prospect calls. Review collected by and hosted on G2.com.

Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. Review collected by and hosted on G2.com.

Overall it's been a greate expirence, I love Mobile app more better than Deskotp. I can trasfer the call between devices as well as Saleforce platform. I am currently waiting for Toll free texting feature as we are high on the SMS side as well from our CC team.

Thank you Dialpad Review collected by and hosted on G2.com.

Nothing in particular, but it’s really frustrating when the salesperson who sold you the product leaves after making some promises, and then a new salesperson comes in who doesn’t know what we’ve already been through. That’s a real pain.

I hope Dialpad can have a more stable team on the sales side to maintain a good relationship. Also, I didn’t like that after onboarding, the salesperson never reached out to me to get an update on the account.

Thank you. Review collected by and hosted on G2.com.