--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4201 scale: '5' date_modified: '2026-08-03' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,201 ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. (126 reviews) - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. (70 reviews) - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. (56 reviews) - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. (55 reviews) - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. (42 reviews) - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. (29 reviews) - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. (27 reviews) - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Well designed interface and functionality. Some features could be better. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Visual voicemail interface, analytics reporting, departments/channels **What do you dislike about Dialpad Connect?** More visual options or customization in analytics. Assignments for all voicemail forwards even from other departments/channels. **What problems is Dialpad Connect solving and how is that benefiting you?** Caller directing, Call tracking and clearing ### 2. Easy to use, could be easier to configure. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Easy to make changes on the fly, adding users is a breeze **What do you dislike about Dialpad Connect?** Configuration wasn't correct on go live day **What problems is Dialpad Connect solving and how is that benefiting you?** Allowing us to have control of our phone system. ### 3. Dialpad voip complete solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** February 04, 2026 **What do you like best about Dialpad Connect?** That everything is quite flexible in supporting different IVR **What do you dislike about Dialpad Connect?** Connecting with support, the Ai feature at the beginning is slow **What problems is Dialpad Connect solving and how is that benefiting you?** Its solving our internal and external phone communications ### 4. Very reliable service and great support team. I smoothly manage multiple phone numbers from Dialpad. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Affordable. Easy to buy and recycle new numbers. **What do you dislike about Dialpad Connect?** The UI of both the desktop and mobile app needs a lot of improvement. **What problems is Dialpad Connect solving and how is that benefiting you?** Managing multiple different numbers. ### 5. Good but sometimes hard to understand how to work everything. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The app's user interface has a lot of features. **What do you dislike about Dialpad Connect?** Hard to get phones and numbers set up properly **What problems is Dialpad Connect solving and how is that benefiting you?** It helps us keep track of customers calls ### 6. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I'm loving it, it works great, great customer support **What do you dislike about Dialpad Connect?** to be honest nothing, it all works flawlessly **What problems is Dialpad Connect solving and how is that benefiting you?** having multiple dialers and not a professional one ### 7. I like that dialpad is attached to my cell phone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Recording calls in case there is a discrepancy. **What do you dislike about Dialpad Connect?** Just the fact that I forget to turn on do not disturb **What problems is Dialpad Connect solving and how is that benefiting you?** Any discrepancies in phone calls ### 8. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** can translate the calls and good quality **What do you dislike about Dialpad Connect?** call pop up can't be minimised and integration is very hard **What problems is Dialpad Connect solving and how is that benefiting you?** well I can connect with multiple people ### 9. Decent **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** It's okay to use. Very easy to navigate and communicate. **What do you dislike about Dialpad Connect?** It doesn't seem to have a ton of innovation. **What problems is Dialpad Connect solving and how is that benefiting you?** Streamlined communication with our technicians. ### 10. love how it works so easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** easy access and fast do not have to wait on anything **What do you dislike about Dialpad Connect?** Nothing as everything usually works easily **What problems is Dialpad Connect solving and how is that benefiting you?** easily see incoming calls and voicemails ### 11. Intuitive Interface and Excellent Call Quality Make Work Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Dialpad Connect?** I’ve been using Dialpad regularly and it has always worked perfectly for my needs. The interface is intuitive, the call quality is excellent, and it’s made my work communication much easier. A great tool for both individual and team use. **What do you dislike about Dialpad Connect?** i love the feature and i have been using it since a while. everything is going well **What problems is Dialpad Connect solving and how is that benefiting you?** i can do my job very easealy and connect with people ### 12. Good so far. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I could transfer current business number. **What do you dislike about Dialpad Connect?** Setup.... but that with everything. Setup is part of the process **What problems is Dialpad Connect solving and how is that benefiting you?** Not loosening call in past app. ### 13. Dialpad is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Dialpad is easy to navigate with AI features which make it helpful when reviewing transcripts. **What do you dislike about Dialpad Connect?** Sometimes Dialpad does not detect my headset. **What problems is Dialpad Connect solving and how is that benefiting you?** Communication ### 14. Easy to use, very efficient - easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Ease of use - no gimmicks or clunky buttons **What do you dislike about Dialpad Connect?** Someitmes integration with google calendar isn't the best **What problems is Dialpad Connect solving and how is that benefiting you?** So far all is great. ### 15. Meh **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Customer support is helpful. I also like getting calls **What do you dislike about Dialpad Connect?** It is impossible to get text messaging set up **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting with clients ### 16. Simple and it works **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Phone App and multi-department call distribution **What do you dislike about Dialpad Connect?** It's on a pricer side but allows you to operate across the country **What problems is Dialpad Connect solving and how is that benefiting you?** Customer surpport ### 17. DialPad Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Dialpad Connect?** While you are on call it also captures your screen. This is a feather in the cap for the users while troubleshooting customer's issues. Making us transparent and valuable at a later stage when they get audited. **What do you dislike about Dialpad Connect?** Nothing as such. I do not see any dislikes yet **What problems is Dialpad Connect solving and how is that benefiting you?** We can go back in time to view the calls. While the inbound and outbound both the calls are recorded along with the screens. This clearly helps in narrowing down the cause of the issue and if the right troubleshooting was done or not. ### 18. Dialpad is easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Jaclyn M. | Manager of ReStore Procurement and Logistic Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Dialpad Connect?** Dialpad is very user friendly and easy to use. **What do you dislike about Dialpad Connect?** Sometimes it's difficult to navigate to Dialpad analytics. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad connect is a quick, efficient way to communicate with our customers, donors, and vendors. ### 19. Dialpad Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Dialpad Connect?** Feature rich VoIP solution for our business. It is very easy to manage online and can access phone and messaging features from anywhere - desk phone, cell phone, laptop. Been using Dialpad for a few years now for both VoIP and conference call solutions. **What do you dislike about Dialpad Connect?** Started nickel and diming for text messages. Constantly getting charged a minimum of $1.50 a month even in months we don't use messaging. Other services do not charge for this. **What problems is Dialpad Connect solving and how is that benefiting you?** Using Dialpad for phone service, call attendant, conference calls and texting clients. ### 20. Great Stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** It's very easy to make changes and maintain. **What do you dislike about Dialpad Connect?** Adjusting to the system without a handset. **What problems is Dialpad Connect solving and how is that benefiting you?** Cost and control. ### 21. Quality software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** February 04, 2026 **What do you like best about Dialpad Connect?** Ability to customise as required for business **What do you dislike about Dialpad Connect?** VoIP dialing delay bad connection during voice call **What problems is Dialpad Connect solving and how is that benefiting you?** Internal communication ### 22. Feature Rich to Support Diverse Business Communications Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Dialpad Connect?** There are many things to like about this service, such as: 1. Ability to use existing employee's phones, tablets and computers to leverage this service. 2. Apps for iOS, Android and Windows environments. 3. User customization for ringing unique phone lines and tweaking the interface based on personal preferences. 4. Near-real time textual dictation and display of live voice calls. 5. AI-generated summary of voice calls for quick references. 6. Admin's ability to view call metrics of the various phone lines assigned to team members. 7. Lots of flexibility to support voice, texting and even fax communications for the business with customers, along with a single integrated platform for everything. **What do you dislike about Dialpad Connect?** While there are many great features for this service, it does require quite a bit of a learning curve for the Admin to take in to become fully proficient with everything. It also takes some time to work with and train the users to ensure they have a full grasp on the capabilities and know how to use it for maximizing utility of it within the business unit. One of the key user preferences to receive notifications appears to be hidden deep in the app's UI -- that made it difficult to diagnose an issue that one of our users was having. **What problems is Dialpad Connect solving and how is that benefiting you?** An integrated communications platform to interact with customers, no matter if it is on mobile phones, tablets or laptop/desktop platforms. Satisfying HIPAA security compliances was a requirement as well. ### 23. The Ultimate Cloud Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti T. | Technical Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Dialpad Connect?** I like best about Dialpad Meetings is its ease of use combined with high-quality audio and video. The platform’s one-click access eliminates the need for complicated setups, and its AI-driven transcription feature is a game-changer for capturing meeting notes in real time. I also appreciate the seamless integration with productivity tools like Google Workspace and Microsoft 365, making it easy to schedule and join meetings directly from my calendar. **What do you dislike about Dialpad Connect?** There is nothing for Dislike in Dailpad, but dailpad recordings are not availble for some state. but it's not a big issue. **What problems is Dialpad Connect solving and how is that benefiting you?** As a recruiter, I rely on Dialpad daily for seamless and continuous communication with candidates and colleagues. Its user-friendly interface, reliable call quality, and robust meeting features make it an essential tool in my professional workflow. Dialpad’s ability to support both scheduled and spontaneous meetings ensures that I can connect with people efficiently, enhancing both productivity and collaboration. It truly stands out as one of the best platforms for virtual meetings in a fast-paced recruiting environment. ### 24. Dialpad, a revolution in modern telecommunication. **Rating:** 5.0/5.0 stars **Reviewed by:** Reyan O. | Tenant Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Dialpad Connect?** It's automated summary of the calls that we made. **What do you dislike about Dialpad Connect?** The inability to connect a call to someone or a colleague. **What problems is Dialpad Connect solving and how is that benefiting you?** The automated summary gives us brief yet meaningful summary of the call. ### 25. Features that make everyday communications more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** I love the live transcription and the ease of switching between platforms; whether it's mobile, desktop, or PC. **What do you dislike about Dialpad Connect?** Due to it's nature as VOIP there are moments of connection issues, but it's rare enough not to be a huge issue. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is provides us with solution needed for efficient communication within our teams and with our customers. ### 26. DialPad provides a reliable Phone service for my Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Connect?** The connection between the phone app, computer app and IP phones allows for seamless integration of the phone in our companies day to day operations. Being able to look back at phone calls a see the highlights and objectives is really helpful to my employees. It is a great addition to our communications with our customers. **What do you dislike about Dialpad Connect?** There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer. **What problems is Dialpad Connect solving and how is that benefiting you?** Consistent, reliable phone service. ### 27. It is very user friendly once it is all set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Lance B. | Owner, Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Connect?** I am able to have a desk phone and answer calls from there and also able to leave my desk and answer calls from my cell phone anywhere. Being able to seemlessly transfer calls from both desk phone and cell phone is a game changer. The recording of the call with the AI and being able to go back and review the call again is a game changer. **What do you dislike about Dialpad Connect?** The backend of programming and adding new employees to the application is challenging. **What problems is Dialpad Connect solving and how is that benefiting you?** We are able to use this as our communication center with our employees and customers. ### 28. A Game-Changer for Remote Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Mangesh R. | Module Lead Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Dialpad Connect?** For dialpad meetings , The audio and video quality are excellent. Also, When I am using it, it is allowing me to focus on the conversation without thinking of making any notes. **What do you dislike about Dialpad Connect?** When I was working with dialpad meetings on mobile phone , I observed that it is little bit glitchy at some time, Specially when I am switching the network. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad meetings improved our teams interaction and collaboration for discussing on any important topics and it was good for us to solve our issues sooner. Dialpad Meetings has made our virtual meetings more efficient and productive, allowing us to focus on getting work done in required timelines. ### 29. Reliable for calling, meetings and video conference **Rating:** 5.0/5.0 stars **Reviewed by:** Akash K. | Senior Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Dialpad Connect?** Best connectivity, reliable and accurate with new AI feature it has become more efficient to use! **What do you dislike about Dialpad Connect?** Honestly there is nothing wrong as of now **What problems is Dialpad Connect solving and how is that benefiting you?** AI have made it more efficient also they have add summary of call that’s impressive! ### 30. Wonderful VOIP service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Dialpad Connect?** Very easy-to-use interface and allows for as much or as little configuration as you could need. **What do you dislike about Dialpad Connect?** Nothing so far has been an issue. We're very happy with it. **What problems is Dialpad Connect solving and how is that benefiting you?** We were using multiple services to tackle our VOIP needs. We're able to port all of our numbers from both services and have everything under one roof. ### 31. Review of Dialpad **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Dialpad Connect?** Ease of use, user-friendly. The implementation was easy. **What do you dislike about Dialpad Connect?** I have experienced latency lately. The phone application had notified that it was harmful to my device so I had to delet the phone application. **What problems is Dialpad Connect solving and how is that benefiting you?** I can easily call business partners and resources because of dialpad. ### 32. Quick, painless setup, even for non-tech savvy folks **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila M. | Online Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Dialpad Connect?** Reasonable pricing that works well on solopreneur and/or startup budget. The onboarding call was also quite helpful. The call/voice quality was excellent! **What do you dislike about Dialpad Connect?** More of a nitpick, really, but I hope there's a more pared-down version of the product. We're basically just looking for a phone and SMS app for our client success team, so we don't really have a need for the other features. Also, we couldn't use the office number to register a WhatsApp Business account. We would have loved to use the same number across all our comms channels so we won't need to expose our team members' personal information. **What problems is Dialpad Connect solving and how is that benefiting you?** We needed a simple, affordable, tech newbie-friendly calling solution to reach our Australian clientbase without worrying about expiring credits, maintaining a plan AND a calling credit, or setting up complicated phone systems for our remote team members scattered across the continent. ### 33. Dial pad review **Rating:** 4.5/5.0 stars **Reviewed by:** Karla N. | Registered Behavioral Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Dialpad Connect?** While using Dialpad meetings I have had a good time and easy usage of the app. I had trouble once where the customer support was really easy to access and connect to. Problem was fixed right after contacting customer support. I do not use it as frequently maybe once or twice a week. It was very easy to start using dialpad since the beginning of the usage. **What do you dislike about Dialpad Connect?** Dialpads did lag once but as soon as the customer support was contacted they fixed the issue fast. **What problems is Dialpad Connect solving and how is that benefiting you?** I am not sure what problems they are solving or working on but I have not had any current issues. ### 34. I love the versatility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** Not only can you see who is calling, you can also text thru this program. I love that. **What do you dislike about Dialpad Connect?** There are no downsides to this program at all **What problems is Dialpad Connect solving and how is that benefiting you?** Better phone service ### 35. No need for a second phone **Rating:** 5.0/5.0 stars **Reviewed by:** Julio R. | Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Dialpad Connect?** I love that I can use my phone and be able to have my business contacts separated. **What do you dislike about Dialpad Connect?** Sometimes it cuts out on some calls. Some calls are also harder to hear. **What problems is Dialpad Connect solving and how is that benefiting you?** N/A ### 36. Phone anywhere, anytime with Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Kim H. | Host Ambassador, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Dialpad Connect?** I like how Dialpad is easy to use, from computer or my phone **What do you dislike about Dialpad Connect?** Sometimes the service and connectivity isn't great **What problems is Dialpad Connect solving and how is that benefiting you?** Not needing to use my personal number to make calls ### 37. Exceptional Communication Tool for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Dialpad Connect?** We have been using Dialpad at our Organization for long time and it has helped us in lot more ways. The tool is user-friendly and the call quality is consistently clear. We are using the Dialpad in Desktop as well in Android mobile and the services are seamless in both devices. Also, the AI-powered features like transcribing the call and recording helps in keeping the records properly. **What do you dislike about Dialpad Connect?** We haven't noticed any issues with Dialpad as of now and it seems to be perfect as per our expectations. **What problems is Dialpad Connect solving and how is that benefiting you?** We are happy with usage of Dialpad in our organization. We were using few other tools before but had lot of problems with call quality, frequent disconnects. But once we started using dialpad in our organization, we have never experienced call disconnection or low quality calls. It has improved our testing efficiency in our oirganization. ### 38. Automation can improve communication and note-taking for remote teams **Rating:** 4.5/5.0 stars **Reviewed by:** Carmen M. | Data Scientist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Connect?** Dialpad Ai Meetings' video conferencing is its strongest suit, allowing users to do things like route calls, mute them, or set up calls with three or more participants. Plus, the sound is great. The ease of use makes it perfect for leaving messages and scheduling a meeting regardless of the other person's time zone. Automatic note-taking during important meetings is made much easier with AI-powered real-time transcription. The best part is that you can use it remotely from anywhere using your mobile phone. **What do you dislike about Dialpad Connect?** Dialpad Ai Meetings is an excellent tool, but the paid versions become prohibitively expensive as we add more features. **What problems is Dialpad Connect solving and how is that benefiting you?** We rely on Dialpad Ai Meetings for our company's internal meetings and external communications, especially for high quality and fast video conferencing. We also use Dialpad to communicate with remote workers who aren't physically in the office. This allows us to meet more regularly than if we were all in the same room. Meeting recording, screen sharing, live chat, and meeting polling are just a few of the advanced features that Dialpad offers, which helps us save time on administration and makes it easier to collaborate during video conferences and find out what works best for everyone. ### 39. Dialpad usage for our voice bot testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Dialpad Connect?** The patform is easy to use and its feature makes our voice bot testing very smooth and efficient and i like its recording feature , vocie quality and transcript feature , it has very good customer support and also like to use the dial pad frequently on our day to day work and its easy to install and user frendly to operate **What do you dislike about Dialpad Connect?** There are no such things for now that I don't like **What problems is Dialpad Connect solving and how is that benefiting you?** We need regular testing of calls to moniter thire behavior , to record the calls and analysis speach to test results (STT) every thing is intigrated into one package which I find satisfactory. Dialpad connect is become a key part of process helping us improve performance and refine our bot's capabalitys. ### 40. The Best Ai video meeting application designed so far **Rating:** 4.0/5.0 stars **Reviewed by:** Girish R. | Web development and content writing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Dialpad Connect?** The dial pad connect is the best application designed for the user to attend the meeting in a flexible way providing the greater frequency of use over the applocation the integration of the ai technlogy has made a far better application for the better customer enhancement supportover the users giving the ease of use faclity and easy implementation amoung the various users. **What do you dislike about Dialpad Connect?** the dislike think about the Dialpad connect is the caption rendering is not unique amoung the system because the way of the approach towards the metting rather it is given a flecxiblity but lacks the overall productivity of the application. **What problems is Dialpad Connect solving and how is that benefiting you?** dialpad is sloving the process of mantaining every ongoing communication between multiple users which provides the better dynamic communication facility to the usrs and connecting rapidly to make the better language understanding across multiple users. ### 41. "Experience Seamless Connectivity with New VOIP Tool" **Rating:** 5.0/5.0 stars **Reviewed by:** Karan S. | HR Specialist , Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Dialpad Connect?** We got this tool 2 days back as I am doing a test run of this tool. I must say that this once is an excellent VOIP tool, has a user friendly interface and has all the features available on a single screen. It has texting, voice calls and conference features available which makes things easily manageable. This also has a Calendar reminder, screen-share, group call and conference feature as well which makes it a way ahead of it's major competitors available inn the job market. **What do you dislike about Dialpad Connect?** I didn't find anything to be disliked as of now. **What problems is Dialpad Connect solving and how is that benefiting you?** Provides a loy of features require such as Calendar setup and reminders, screen-sharing, easily accessible GUI, excellent voice quality, not even a single call drop even with low internet speed and best class performance. ### 42. Pricy, but a Great Product! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Dialpad Connect?** Being able to see call transcriptions, both in real-time and post-call is extremely helpful! Its accuracy is decent, but it definitely could use some improvement, I feel it is getting better every day though. Being able to go back and look at notes/topics from a past call is a great feature and comes in handy quite often. I have been happy with the service so far, we opt to use desk phones (Polycom) and the service works seamlessly from the desktop/browser app to the desk phone. **What do you dislike about Dialpad Connect?** Dialpad is quite costly, it runs about 4x what I would pay for typical phone service, but you do get 4+ times the features you would usually have with standard landlines. So you have to weigh your pros and cons to see if it is worth it at the end of the day. There have been some issues with calls dropping before they make it through to the lines, but it is rare and not something I typically have to worry about. **What problems is Dialpad Connect solving and how is that benefiting you?** Since we are a servie company we have a lot of phone calls throughout the day, AI Voice has helped to research customers past calls, I can easily see what their last call was in reference to and if they are calling us back because the same issue is occurring, or if they are calling for new, unrelated service. It is important for my business to make sure we address the issues correctly the first time around, and being able to see the call patterns and who is regularly calling in for warranty/unresolved plumbing issues helps us better schedule our crew and make sure the customers get the best service. ### 43. Dial Pad Voice Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh Babu G. | Service Desk Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Dialpad Connect?** AI interface which reduce man power to work on reporting part **What do you dislike about Dialpad Connect?** Nothing so far as it doesn't have any negative feedback **What problems is Dialpad Connect solving and how is that benefiting you?** It accomplishes the task with AI integrated channel and gives you live Dashboard data which will give real time results ### 44. Redbooth advance features shch as workflow **Rating:** 3.0/5.0 stars **Reviewed by:** Reheal M. | Work at store, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Dialpad Connect?** I love Dialpad Meetings high quality video amd audio ensuring that remote meetings are clear and productive **What do you dislike about Dialpad Connect?** The limit features which restrict users ability to fully utilize the platform **What problems is Dialpad Connect solving and how is that benefiting you?** Helps me organiz remote meetings providing a secure and reliable platform for virtual communication ### 45. Great Tool for Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Dialpad Connect?** It's easy to make calls from your phone, computer, and Bluetooth headsets. It's a tool that we use often (every day) to communicate internally and externally. The support team is great at resolving technical issues. **What do you dislike about Dialpad Connect?** Sometimes the sound is inconsistent which can make calls unpredictable. **What problems is Dialpad Connect solving and how is that benefiting you?** DialPad allows us to communicate with staff who wfh and in other locations easily. ### 46. Cloud bazed video **Rating:** 4.5/5.0 stars **Reviewed by:** Kelvin D. | Installer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Dialpad Connect?** Meeting offers high-definition video conferencing fir up to 100 participants **What do you dislike about Dialpad Connect?** Some users have reported limited customization options for meeting settings and user interfaces **What problems is Dialpad Connect solving and how is that benefiting you?** It allows users to join meetings from anywhere, on and device ### 47. personal experiance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** Easy to use, great features , helpful in day to day communication **What do you dislike about Dialpad Connect?** sometimes there are connections issue but those are usally resolved quickly once they have been reported **What problems is Dialpad Connect solving and how is that benefiting you?** making communication with patients easier ### 48. I am on hold writing this... **Rating:** 0.0/5.0 stars **Reviewed by:** Ian S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Dialpad Connect?** They have a great sales team the seem to bve able to pormise the world... **What do you dislike about Dialpad Connect?** Nothing works beneath the glossy exterior - mainstream CRM integration...now on email support via ticket in Philipnes...been told by multiple people 'we'll call you back' which is kind of ironic for a phone VOIP company **What problems is Dialpad Connect solving and how is that benefiting you?** We migrated from AirCall due to quality and the level of support, they now feel like a eutopian dream compared to the nightmare we are living ### 49. Solid product. On par with bundeld competitors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Dialpad Connect?** ability to dial out to call participants to add them to the conference call if they haven't dialed in on time **What do you dislike about Dialpad Connect?** dial out feature calls/texts from random number, not my dialpad number **What problems is Dialpad Connect solving and how is that benefiting you?** Lightweight confrence call and video call client. very low friction for customers to join which is good. any sign in or download will immediatrly turn people off ### 50. Innovative Comms **Rating:** 5.0/5.0 stars **Reviewed by:** Justine d. | Joy Hotel Concierge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Connect?** The updated version is actually quite helpful! I tend to mishear a lot of things when talking to people with noisy background. The Ai scripts and easy-access recording make it easier for me to understand the people I talk to better. It's also easy to use as I can have the frequent contacts save and call with just one click. With the other tools I'm also using for work, it is also easy to get everything integrated and do everything in just one place. I use it everyday for customer support and implementation is quite a breeze. **What do you dislike about Dialpad Connect?** The Ai system would just need a few enhancements to capture the actual dialogue, but the purpose is already there and you're all doing a great job! **What problems is Dialpad Connect solving and how is that benefiting you?** All comms needed at my workplace is in here, aside from email. We barely get issues about lagging and delays, making it a great tool for customer service. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+15%3A47%3A53+-0500&secure%5Bsession_id%5D=8f4c64ea-e2f8-4292-bec4-8699a0664336&secure%5Btoken%5D=f78a59aace5322e462d66e1d7ec37447430f7ee0d4371e9235af430f0a918875&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Software Type** - Mobile - Browser Application - Desktop Application **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,373 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews)