--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4201 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,201 ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. (126 reviews) - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. (70 reviews) - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. (56 reviews) - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. (55 reviews) - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. (42 reviews) - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. (29 reviews) - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. (27 reviews) - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. User-Friendly Transcripts and Easy Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alina M. | Recruiting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Dialpad Connect?** I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. **What do you dislike about Dialpad Connect?** Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. **What problems is Dialpad Connect solving and how is that benefiting you?** Having the web page window open on my computer is super handy. I don’t have to pick up an actual phone or even have a phone that requires cellular data. It’s efficient and effective for my job, especially since it involves so many phone-call conversations. ### 2. Very trustworthy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Sales Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Dialpad Connect?** Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. **What do you dislike about Dialpad Connect?** 1. More Customization for AI Agents The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled. 2. Deeper Analytics for Small Teams Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. **Recommendations to others considering Dialpad Connect:** Just go for it, it will help you and your task **What problems is Dialpad Connect solving and how is that benefiting you?** It helps me connect with both techy and non-techy people. I can text or call easily, so it really feels like it’s for anyone and everyone. ### 3. Portable, Phone-Mirroring, Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth A. | Program Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Dialpad Connect?** I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. **What do you dislike about Dialpad Connect?** Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. **What problems is Dialpad Connect solving and how is that benefiting you?** Gives me an organized list of contacts and recent messages, as well as mostly accurate voicemail transcripts. The ability to create, save, and set voicemails are handy for holidays or PTO. My favorite thing about it is the ability to connect calls/texts to Salesforce records. ### 4. Best in VOIP "Dialpad Ai Voice" **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Dialpad Connect?** Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. **What do you dislike about Dialpad Connect?** need to work on the some existing features to make more effective and reduce the interruption for user . **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad AI Voice resolve the biggest issue by giving the transcript feature which help to understand the other languages also give the quality of Calling, texting, I would say Dialpad AI voice is good one for all these . ### 5. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Dialpad Connect?** We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward. One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. **What do you dislike about Dialpad Connect?** While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators. The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements. That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has helped solve several communication challenges for our team. Before implementing it, managing calls across different devices and locations was difficult, and it was often challenging to keep track of important conversations and follow-up actions. With Dialpad Connect, all our business communications are centralized in one platform, making it easier for employees to collaborate and stay connected whether they're in the office or working remotely. The AI-powered call transcription and voicemail features ensure that important details aren't missed, while call analytics provide useful insights into team performance and customer interactions. As a result, we've improved responsiveness, reduced missed communications, increased productivity, and created a more seamless experience for both our employees and customers. ### 6. Support is Great and so are the features **Rating:** 4.5/5.0 stars **Reviewed by:** Tylor C. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Dialpad Connect?** Dialpad’s customer support has been excellent. I’ve also found the reporting tools very easy to use, while still offering detailed information. It’s simple to locate helpful data quickly without having to spend a lot of time digging through complicated reports. **What do you dislike about Dialpad Connect?** I don’t have any dislikes at this time. So far, my experience with Dialpad Connect has been very positive. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps us communicate with customers more efficiently and keeps important call and messaging information organized in one place. The detailed reporting makes it easy to review activity quickly, spot trends, and find the information we need without digging through multiple sources. Overall, it saves us time and supports better business decisions. ### 7. AI-Powered Communication Simplifies Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Hector C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I like the AI summary feature in Dialpad Connect. It summarizes the call and provides specific points about what the call was about, whether it's related to billing, a claim, a complaint, or a client looking for a new quote. This feature helps eliminate the necessity to go back and forth, as I can export the summary to other coworkers so they know what the client was talking about. I find it incredibly helpful because I don't need to remember what the client said since everything is summarized on a script. That's why I would recommend Dialpad Connect 10 out of 10. **What do you dislike about Dialpad Connect?** Sometimes, when there are bilingual clients, for example, if I speak to a client in Spanish, the AI doesn't summarize the call because it doesn't understand Spanish, apparently. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect simplifies communication with AI summaries, reducing back-and-forth on client calls and aiding understanding by capturing key interaction details. It exports summaries, letting coworkers grasp client conversations without repeating discussions. ### 8. Seamless Communication with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** niteesh d. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I appreciate how Dialpad Connect eliminates the need for a physical PBX system, saving on hardware costs. The AI transcription feature is incredibly helpful for keeping notes during meetings, even while explaining or listening to others. It's great for summarizing meetings and tracking team activities. I also like the customer support, which is very helpful and quick to respond, making interactions smooth and efficient. Additionally, the seamless cloud-based calling and the easy setup, especially for those with some experience, are features I enjoy. **What do you dislike about Dialpad Connect?** Sometimes it feels a bit slow on mobiles. It is better if the mobile experience is much better. It will be more helpful if it's compatible with others tools, similar to Google Workspace or Microsoft 365. For newcomers, it's a bit less understandable. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect eliminates the cost of hardware by removing the need for a physical PBX system. The AI transcription feature helps me take notes easily during meetings and summarizes them. Their customer support is very fast and helpful. ### 9. Efficient Communication, Needs Image Quality Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Dialpad Connect?** I like that I can use Dialpad Connect on my computer so I don't have to use my phone to text clients. It allows me to type really fast, copy and paste everything, and open up documents seamlessly. The AI transcript feature is also helpful because I talk to a lot of different people every day, and it helps me remember what we talked about a couple of days later, so I don't have to ask the client the same question over and over. The initial setup was pretty easy, and it makes my work a lot easier compared to using my personal line. **What do you dislike about Dialpad Connect?** Some of the image quality is not the best transferred over when I open it up in a new tab. I don't like how it sends an automated text saying that the recipient can opt out by saying stop, especially when they're clients I've already talked to. It looks a little scammy. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect lets me text clients from my computer, speeding up messaging with fast typing and copy-paste. The AI transcript helps recall past conversations, avoiding repeated client questions. ### 10. Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan D. | Technology Officer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect stands out for its advanced app & AI features, which delivers real-time call transcriptions and automated “AI Recaps” that quickly capture key decisions and action items. It also provides a smooth, unified experience for voice, video, and messaging, working reliably across both desktop and mobile devices, which makes it a strong fit for hybrid teams. On top of that, its out-of-the-box integrations with tools like Microsoft 365 help keep communication history and CRM data neatly aligned and in sync. **What do you dislike about Dialpad Connect?** Users often criticize Dialpad Connect for inconsistent call quality, citing “choppy” audio, dropped calls, and “one-way audio” glitches—especially when switching between Wi‑Fi and mobile data. Many also feel the pricing structure is misleading, since essential features such as CRM integrations and 24/7 support are restricted to costly higher-tier plans, and final bills can include unexpected taxes and carrier fees. Technical support is another frequent pain point: users describe it as “abysmal” or unresponsive, which can result in long delays when trying to resolve critical billing or service issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps solve the problem of “information loss” by using AI to deliver real-time transcriptions and automated summaries, so important details don’t get missed during busy calls. For our team, this removes the need for manual note-taking and keeps work moving by streamlining the workflow with seamless integrations that keep communication history and customer data in sync. ### 11. Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik C. | Lead IT, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Dialpad Connect?** 1. AI Features and that arrow if you click on it - you can actually see the call transcript 2. Summary feature is also awesome. 3. Voicemail feature 4. Sync with our CRM - MS Dynamics 365 5. I have dialpad on my mobile too - so I don't miss any prospect calls. **What do you dislike about Dialpad Connect?** Nothing much but just like SalesLoft - it should have the time zone feature too. I mean if I'm calling a phone number it should indicate that the person/prospect is in which Time Zone - that will certainly help us to not call out of time zone areas. **What problems is Dialpad Connect solving and how is that benefiting you?** 1. Connect with Customers 2. AI real time transcription - helps to create Minutes of Meeting easily 3. Awesome feature as I can do call my customers, send a text msg and even do a video call from the single window/app. 4. Audio quality is good 5. Communication is much more streamline as for eg - if i call a particular number - past history is reflected or stored which can give you a better idea about your last conversation/communication. ### 12. Salesforce Integration + Dialpad App Mobile/Desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | Network/System Administartor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Dialpad Connect?** Overall it's been a greate expirence, I love Mobile app more better than Deskotp. I can trasfer the call between devices as well as Saleforce platform. I am currently waiting for Toll free texting feature as we are high on the SMS side as well from our CC team. Thank you Dialpad **What do you dislike about Dialpad Connect?** Nothing in particular, but it’s really frustrating when the salesperson who sold you the product leaves after making some promises, and then a new salesperson comes in who doesn’t know what we’ve already been through. That’s a real pain. I hope Dialpad can have a more stable team on the sales side to maintain a good relationship. Also, I didn’t like that after onboarding, the salesperson never reached out to me to get an update on the account. Thank you. **What problems is Dialpad Connect solving and how is that benefiting you?** Many way, Call logging to SF directly. Mainline call routing all saving the Recording if we need to go back and use it. ### 13. I love how Dialpad keeps innovating and creates business relevant features! **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed M. M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Dialpad Connect?** They do a great job with managing SMS messages and making sure our company adheres to SMS policies/regulations. **What do you dislike about Dialpad Connect?** Still running smoothly! Very happy with their services. **Recommendations to others considering Dialpad Connect:** Coming from previously using Google Voice for our business line, Dialpad brings VOIP to a whole other level! They come packed with tons of great services that help businesses grow. **What problems is Dialpad Connect solving and how is that benefiting you?** We use Dialpad for all our Business telephone needs. Having the automated attendant directing calls to specific employees has been very helpful—now the team can focus more on their work rather than keep getting distracted by hearing all the phones continuously ringing. ### 14. Great Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn K. | President / Medical Sales Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Dialpad Connect?** Always adding new features that integrate with the newest technology **What do you dislike about Dialpad Connect?** I wish they would treat accounts as individuals and look at unique cases when it comes to compliance and fees. As a small business, I had to jump through a lot of unnecessary hoops that did not apply to me to continue texting my clients and candidates, and I now have to pay a monthly fee that was not there initially to continue this service. **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of finding an affordable VoIP system that is reliable and improves productivity ### 15. AI-Powered Insights and Unified Communication in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Senior Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its AI-powered call insights and real-time transcription, which make conversations much easier to follow, track, and act on. I also like that it brings calling, messaging, and meetings together in one platform, which improves overall communication efficiency and gives better visibility into what’s happening across conversations. **What do you dislike about Dialpad Connect?** Dialpad Connect’s biggest drawback is how heavily it leans on AI features that aren’t always fully accurate. That can affect call clarity and the reliability of transcripts, so I still find myself needing to double-check things manually from time to time. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the problem of fragmented communication and limited visibility into calls by bringing calling, messaging, and AI-driven insights together in a single platform. For me, this means smoother collaboration, less time wasted switching between tools, and real-time visibility into conversations that supports better, faster decision-making. ### 16. A Phone Built Into My Desktop—Solid Features That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Karl Jim G. | Compliance and Credential Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Dialpad Connect?** What I like most about this is that it feels like having a phone built into my desktop. The features are really solid, and overall it works very well for what I need. **What do you dislike about Dialpad Connect?** I can’t think of any downsides to using this so far. I haven’t run into any issues yet. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication fragmentation by unifying voice, video, chat, and SMS onto a single AI-native cloud platform. It eliminates manual note-taking and missed details by providing automated AI Recaps, real-time transcriptions, and actionable insights. ### 17. Practical and Efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Astrea N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Dialpad Connect?** I love that I get voicemail transcriptions via email so I can have everything on sight there as I'm always in my inbox platform. **What do you dislike about Dialpad Connect?** Same response: The design and layout could be more intuitive and user friendly. Update the looks, they seem old now. **What problems is Dialpad Connect solving and how is that benefiting you?** We can keep track of communication with our clients and the person who took care of that interaction, thus know what to improve for the next time. In formation provided is clear and sufficient. ### 18. Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | Associate GTM Engineer , Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Dialpad Connect?** The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. **What do you dislike about Dialpad Connect?** The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. **What problems is Dialpad Connect solving and how is that benefiting you?** The Dialpad Connect addresses the issue of communication by placing calls, messages and meetings in one platform. It provides you with good sight into your call logs and AI-generated summaries. This minimizes the lack of follow-ups and enables remote teams to work effectively. To the point, it simplifies daily communications and increases productivity. ### 19. Simple VOIP Client with Great AI Meeting Recaps and Flexible Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Dialpad Connect?** Dialpad is a simple-to-use VOIP client with great AI tools for recapping and summarizing meetings. The website is easy to navigate, and the admin area makes it straightforward to view reports and see real-time user activity. It also offers flexibility in choosing which device you receive calls or texts on. **What do you dislike about Dialpad Connect?** Setting up the IVR was not intuitive at all. Dialpad customer service also wasn’t very helpful when we ran into issues. That’s been a major theme with them. It can be difficult to get in contact with your dedicated rep, and it often feels like they avoid taking meetings or addressing complaints. I even had a Dialpad rep schedule a meeting with me to “review changes in the platform” for our company, but it ended up being a sales call, even though I asked multiple times whether it would be. **What problems is Dialpad Connect solving and how is that benefiting you?** Our organization previously had an expensive telephone bill and no real way to send text messages. This meant staff was either using a personal phone or getting a company cell phone. Neither was a good solution and introduced costs or risks. Dialpad resolved that with a simple app on a computer or phone. ### 20. All-in-One Communication Made Easy with Dialpad’s AI Transcription & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rodeo Isaac D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** What I like best about Dialpad is that it brings all communication tools—calls, messages, and video meetings—into one platform. It’s easy to use, works across multiple devices, and the AI-powered features like call transcription and analytics really help improve productivity and communication efficiency. **What do you dislike about Dialpad Connect?** What I dislike about Dialpad is that while it has great core features, some advanced tools can feel limited or locked behind higher-tier plans. There are also occasional call quality issues depending on internet stability, and the interface, while modern, can take a bit of time to fully get used to. **What problems is Dialpad Connect solving and how is that benefiting you?** It auto-transcribes conversations and also provides AI summary. It saves us time and effort to listen in daily calls. ### 21. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** What stands out most about Dialpad Connect is its built-in AI, which provides real-time call transcription, summaries, and actionable insights, helping teams work more efficiently. It combines calls, video meetings, and messaging into one platform, reducing the need for multiple tools. Being fully cloud-based, it allows seamless communication from anywhere on any device. Overall, its simplicity, scalability, and smart automation make it a strong choice for modern businesses. **What do you dislike about Dialpad Connect?** What some users dislike about Dialpad Connect is that call quality can be inconsistent, especially with weak internet connections, leading to dropped calls and interruptions. Many also mention limited advanced features and reporting compared to traditional systems, which can restrict customization. Technical support and troubleshooting can sometimes be slow or frustrating, causing delays in resolving issues. Additionally, certain features and integrations are only available in higher-tier plans, making the pricing feel less transparent. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of scattered communication tools by bringing calls, messaging, and meetings into one unified platform, making it easier to manage all interactions in one place. It also eliminates manual note-taking through AI-powered transcription and summaries, saving time and improving accuracy in follow-ups. Additionally, it replaces traditional phone systems with a flexible cloud-based solution, reducing costs and allowing teams to work from anywhere. Overall, this leads to better productivity, faster decision-making, and more efficient customer communication. ### 22. Great for Connecting Candidates and Expanding Networks **Rating:** 5.0/5.0 stars **Reviewed by:** Serena W. | Senior Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Dialpad Connect?** I like the AI-powered features in Dialpad Connect, such as real-time transcription, call summaries, and voice intelligence **What do you dislike about Dialpad Connect?** Dialpad Connect could improve by making AI transcriptions more accurate in noisy environments and for different accents. Faster performance during peak usage, more customization for notifications and workflows, and deeper integrations with third-party tools would also enhance the overall user experience. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication challenges by bringing calls, messages, video meetings, and voicemails into a single platform ### 23. Dialpad connect-All-in-One Calling with AI Notes and Seamless Device Switching **Rating:** 4.5/5.0 stars **Reviewed by:** Anchal J. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** For me, the best feature is the built-in AI, which automatically takes notes and summarizes conversations. I also really like that it lets you move a live call between your computer and your phone without hanging up, so switching devices feels smooth and seamless. **What do you dislike about Dialpad Connect?** Dialpad Connect has a few downsides, especially inconsistent call quality that can sometimes lead to choppy audio. On top of that, useful features like 24/7 phone support and key app integrations are only available on the more expensive pricing tiers, which I find frustrating. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the hassle of juggling too many apps by bringing calls, texts, and video meetings together in one place. It also helps prevent people from missing important details, since its smart AI transcribes conversations. ### 24. Seamless User Management with Dialpad Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat K. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect has options to manage users properly. They provide detailed reporting and analysis about the calls, which is really helpful. Reporting helps me understand how many calls have been made, how many connected, the talk time, and it gives me a quick summary of how the calls went. I also appreciate the tags that summarize the nature of the calls, like if they were scheduled, not interested, or nurturing. The initial setup was pretty smooth because we were given a dedicated account manager, which made the process easy. We were able to get up and running very quickly, and people can access it easily. **What do you dislike about Dialpad Connect?** I think sometimes when I call the African region, there is a bit of lag on the call. So that connectivity issue could be something that could be improved. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps me connect with the right people and contact any geography of my choice. It also provides phone numbers for caller ID, aiding my outbound calls efficiently. ### 25. Reliable business phone system with excellent call quality and features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production **Reviewed Date:** July 07, 2026 **What do you like best about Dialpad Connect?** We've been using Dialpad Connect as our business phone system, and overall it's been a really positive experience. It's a dedicated platform that does exactly what it's sets out to do. Call quality has been consistently excellent, reliability has been solid, and we've had very few technical issues. The platform is modern, easy to use, and includes a strong feature set for businesses that need a cloud-based phone solution. Day-to-day, it's been dependable and the technology has worked exactly as expected. It's definitely positioned towards the higher end of the market in terms of pricing, but if reliability, functionality and a polished user experience are priorities, it's a platform I'd recommend. **What do you dislike about Dialpad Connect?** The only area where we've experienced some challenges is with CRM integrations. While the integrations are useful, they aren't always completely seamless. That said, I think that's more of a reality of connecting two complex systems than a problem unique to Dialpad, and I don't think you'll ever achieve a truly perfect integration in every environment. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect has given us a single, reliable platform for all of our outbound business communications. Before implementing it, managing calls across different devices and locations was less streamlined. Now our team can make and receive business calls from anywhere, while maintaining a professional presence. It's also improved visibility through features like call history, voicemail transcription and analytics, making it much easier to track communications and review conversations when needed. Overall, it's helped us work more efficiently, reduced administrative overhead and provided a dependable communications platform that our team can rely on every day. ### 26. Simple All-in-One Calling, Messaging, and Meetings With Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nirpeksh C. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Dialpad Connect?** It brings calls, messages, and video meetings into one platform, and it’s simple to use. It also has an AI feature that helps us write notes from calls, which saves me time and makes it easier to remember the important points. Most importantly, I can use it on both my phone and my computer. **What do you dislike about Dialpad Connect?** Call quality sometimes be inconsistent, especially if the internet connection is not to strong. Mobile version is more reliable then desktop version and customer support takes longer than expected time to resolve app issues **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the problem of managing business communication accross differnt tools and keeping track of important conversations, instead of using a sepeate apps for calls messages, meeting and notes making everything is available in 1 app. It saves my time ### 27. Dialpad user **Rating:** 5.0/5.0 stars **Reviewed by:** Ramatoulaye T. | Customer support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Dialpad Connect?** I like that you can customize your call tags at the end on the call I also like that you can send a tm to a caller **What do you dislike about Dialpad Connect?** The ability to listen to a call after you took it can be easier to find. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps track and facilitate my daily interaction with my clients and improve te quality of service. ### 28. Simple Setup, Clear Calls and Helpful Transcription **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Dialpad Connect?** what I like about Dialpad is that calling feels simple and not confusing. I can focus on the conversation instead of thinking about settings. The setup also does not take much time, so it is easy to start without extra steps. In consultation type work, clear calling matters a lot. The call quality feels stable, and features like transcription help in getting a basic idea of what was discussed, so follow-ups become easier. I work as a Dietician & Nutritionist and manage a homeopathy clinic, and i also handle online consultations, so tools like this help in managing patient communication in a more clear way. I don’t use it all the time, but from what I have seen, it has enough useful features and still feels simple. It can fit into normal workflow without making things complicated. **What do you dislike about Dialpad Connect?** Just one thing I noticed is that sometimes the transcription or summary is not fully exact, so I still need to check things manually. Also, for simple consultation calls, some features feel more than what I actually need, so I don’t always use everything. **What problems is Dialpad Connect solving and how is that benefiting you?** in my work, one common problem is handling multiple patient calls and remembering everything discussed, especially during online consultations. Sometimes small points or instructions get missed later. dialpad helps here by giving call transcription and summary, So I get a basic record of the conversation without writing notes myself. It makes follow-ups easier because I can quickly check what was discussed. It also helps in keeping communication more organized. Instead of handling calls separately, everything stays in one place, which saves time and avoids confusion during busy hours. Overall, it helps reduce manual effort, saves time, and makes consultation work a bit more clear and manageable. ### 29. All-in-One Calling, Meetings, and Messaging Made Easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Sudip U. | Senior Technical Service Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is its clean, cloud-based interface that brings calling, messaging, and meetings together in one place. The AI-powered features—like call transcription and summaries—are especially helpful for saving time and boosting productivity. **What do you dislike about Dialpad Connect?** One drawback of Dialpad Connect is that certain advanced features are limited to higher-tier plans, which can drive up overall costs. Users might also run into occasional call-quality problems when their internet connection is unstable. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect addresses the challenge of managing business communications across multiple tools by combining calls, messages, and meetings in one platform. For me, this improves collaboration, helps reduce missed messages and follow-ups, and saves time thanks to AI-powered features such as call transcription, summaries, and a searchable conversation history. ### 30. Seamless Communication Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Farzana S. | Human Resources Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Dialpad Connect?** It helps us communicate with candidates in a professional manner while also allowing us to confirm whether our messages have been successfully delivered. **What do you dislike about Dialpad Connect?** I don't have any specific suggestions at this time, as I find Dialpad AI to be very user-friendly. **What problems is Dialpad Connect solving and how is that benefiting you?** It helps us create chat groups, make video calls, send voice messages, record conversations, and schedule meetings. These features have made communication more efficient, seamless, and convenient for our team. ### 31. Dialpad Connect: Convenient, Reliable Virtual Therapy Backup **Rating:** 5.0/5.0 stars **Reviewed by:** Jewel S. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Dialpad Connect?** I like that it is convenient and that when my EHR is not working, I am able to conduct virtual therapy with my clients. **What do you dislike about Dialpad Connect?** So far there is not anything that I don't like about Dialpad Connect. **What problems is Dialpad Connect solving and how is that benefiting you?** like I mentioned in another question, when my EHR platform is having issues with our virtual options, I greatly appreciate that I am able to still meet with my clients on Dialpad. ### 32. Very User-Friendly App for Connecting with Candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh C. | Senior Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Dialpad Connect?** Very friendly user, works in Phone as well **What do you dislike about Dialpad Connect?** Nothing as such, this is the best application i have found to connect with candidates **What problems is Dialpad Connect solving and how is that benefiting you?** With the help of Dialpad, i can easily text a person, can make call very quick. I have been using Dialpad from last 2 years, so Dialpad is very useful for me ### 33. Efficient Communication Tool with Stellar AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiano L. | Maintenance Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Dialpad Connect?** I use Dialpad Connect to interact with my company teammates and truck drivers, mainly through voice calls. I like how easy it is to handle more than one call at the same time and transfer calls without disruptions. The fact that I can use Dialpad Connect on both my cell phone and PC is a big plus. I'm pleased with the AI integration, which provides summaries, transcripts, and recordings of each call, making it easier to review information from past conversations and keep accurate records. Setting it up was very easy, and I managed to get it going on both my devices quickly. **What do you dislike about Dialpad Connect?** The only thing I dislike is that it tries to run an update more than once a week. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for easy communication with my team and drivers. It handles multiple calls, keeps my personal number private, and allows status updates. AI features like call summaries and transcripts help me review past interactions accurately. ### 34. Dialpad Connect’s Real-Time Transcripts and Sentiment Analysis Boost Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Nirmal B. | Senior IT Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect has strong built-in features, such as real-time call transcripts and sentiment analysis, which have improved productivity and overall call quality. **What do you dislike about Dialpad Connect?** Advanced customization options feel somewhat limited compared to some competitors, especially when it comes to more complex call routing and workflow setups. **What problems is Dialpad Connect solving and how is that benefiting you?** Fragmented communication tools → It combines calling, messaging, and meetings into one platform, which reduces tool-switching and helps the team work more efficiently. Lack of visibility into calls → AI-powered transcription and analytics provide real-time insights, making it easier to track conversations, improve support quality, and reduce miscommunication. Manual note-taking and follow-ups → Automatic call summaries and recordings save time and help ensure nothing important is missed during follow-ups. ### 35. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources **Reviewed Date:** June 25, 2026 **What do you like best about Dialpad Connect?** The system is very user-friendly and intuitive, making it easy to navigate even for new users. The layout is clear, with well-organised menus and straightforward processes that reduce the time needed to complete tasks. The system is reliable, responsive, and helps improve efficiency by simplifying everyday workflows. Overall, it provides a positive user experience and has made day-to-day work much easier and more productive. **What do you dislike about Dialpad Connect?** One area that could be improved is the call notification. At times, incoming calls do not ring for long enough before stopping, which can make it easy to miss calls. Extending the ring duration would help ensure users have enough time to answer. **What problems is Dialpad Connect solving and how is that benefiting you?** A particularly useful feature is that call recordings are very small in file size, meaning they use minimal storage and are easy to save, share, and manage without taking up significant space. ### 36. Effortless Communication Across Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect is easy to use, which is really important for our team as we have both onshore and nearshore members. We can all use it to make calls using a main line as well as our individual lines. It's very helpful that we still have access to our main business phone number, so we can see who calls and text messages. The initial setup was really smooth, and it doesn't require much training because it's very intuitive. **What do you dislike about Dialpad Connect?** so far i havent identify anything that i dislike **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for calls, text messaging, and company communication, solving internal and external communication issues. It's easy to use for our global team, with individual lines and a shared business number, allowing everyone to see calls and texts. ### 37. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa H. | Licensed Sales Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Dialpad Connect?** it’s been a consistent platform to use, would recommend **What do you dislike about Dialpad Connect?** mobile app still could use some work but i haven’t had issues **What problems is Dialpad Connect solving and how is that benefiting you?** I enjoy the ease that if Zoom doesn't work, i can use dialpad meetings, so it gives me option 2 in the event my main program goes down. I like how clear and consice the entire program is. ### 38. Easy International Calling with CRM Sync and Convenient Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Parv S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** Great to make international calls; synced up with CRM; convenient to use text messaging directly to the contact. The app and the browser are easy to use **What do you dislike about Dialpad Connect?** I don't know how to block callers. I sometimes get calls/voicemails from contacts that I don't know, and it would be nice to avoid these calls **What problems is Dialpad Connect solving and how is that benefiting you?** Calling contacts to help close deals and book meetings; another way to connect with contacts as sometimes email isn't the best and convenient option for people ### 39. Fast, Reliable, and Easy to Manage with a Simple Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Connect?** It’s easy to use with a simple interface, and it works very reliably (99% of the time). It’s fast, updates are seamless, and the desktop version works just as well as the web version. Overall, it’s easy to manage and administer. **What do you dislike about Dialpad Connect?** There are just too many calls, and all the ringtones get annoying when you have to listen to them all day. **What problems is Dialpad Connect solving and how is that benefiting you?** It makes it easy to organize departments and route calls to the right place, so they get to where they need to go. ### 40. The Best Phone Providers **Rating:** 4.5/5.0 stars **Reviewed by:** Bhargav G. **Reviewed Date:** July 15, 2026 **What do you like best about Dialpad Connect?** The user interface is easy to use and straightforward to understand. **What do you dislike about Dialpad Connect?** I dont have any thing that i dislike about Dialpad connect. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect provides our staff with a centralized business phone system that supports calling, voicemail, messaging, and collaboration across multiple locations. It has improved communication between our teams and with our clients by making it easier to manage calls, route them to the appropriate departments, and stay connected whether staff are working in the office or remotely. ### 41. Clean, Intuitive Interface That Keeps Communication Effortless Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Arpita R. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Dialpad Connect?** What I like most about Dialpad Connect is its clean, intuitive interface that makes communication effortless across devices. The ability to access calls, messages, and voicemails from anywhere helps me stay connected and productive. **What do you dislike about Dialpad Connect?** At times, call quality seems to depend heavily on internet stability, which can affect the overall experience. I’d also appreciate more detailed reporting and analytics options to provide deeper insights. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps me keep track of important conversations by offering AI-powered transcriptions and call summaries. As a result, I spend less time taking notes and can stay focused on the conversation itself. ### 42. Easy CRM Integration and Strong VoIP Performance at a Competitive Price **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** I feel that Dialpad connect give my team the tools they need to be successful and it was very easy for us to integrate it into our new CRM! It is also competitively priced and has out performed all of our previous Voip systems. **What do you dislike about Dialpad Connect?** There is really nothing I dislike, it performs exactly the way we need it to! **What problems is Dialpad Connect solving and how is that benefiting you?** The built in Ai is helping us to stay organized and is great at creating action steps based on conversations with customers. At a glance my team can review a transcript and get up to date on any conversation had with any customer at any point in time. ### 43. AI ready VOIP integration service **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin G. | Lead Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Dialpad Connect?** Connectivity is very smooth as compared to to previous issues **What do you dislike about Dialpad Connect?** Customer support is slow and can improve **What problems is Dialpad Connect solving and how is that benefiting you?** Good network connectivity on call/messages with AI transcripted VM's in real time. ### 44. Simple team collaboration and customer service tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** It has similar features as slack for team collaboration - we have channels and can tag team members - threaded conversations are super important and help us talk about many things at once in the same channel, but keep them organized. The fact that all our team members can call from the same shared phone numbers, but not all receive calls has been incredibly useful. It has a simple interface, works all the time, we have had VERY few interruptions in the many years we have been using it. Phone app is really great! **What do you dislike about Dialpad Connect?** The customer service is a little difficult, since we can't assign texts, or write internal notes on individual texts, voicemails or transcripts. We also can't link to text messages or calls when messaging the team in our channels. We ended up moving our text messages to a system that integrates with our Electronic Health Record, and has more task management features for customer service conversations. **What problems is Dialpad Connect solving and how is that benefiting you?** Shared communication with clients. Picking up client conversations from other team members. One place for clients to contact. As well as team communication and collaboration in a visible place for all team members to have tabs on, but not be tagged in. ### 45. The Reliable, High-Quality Solution Our Team Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** What I love most about Dialpad is the perfect balance between cutting-edge features and human-centric support. Their AI transcription is a total game-changer for my workflow, but it’s the back-end support that really sets them apart. Our account managers were amazing, making the often-nightmarish process of number porting and SMS registration feel completely seamless. The desktop application is so intuitive and user-friendly that honestly, a kid could navigate it without a tutorial. Beyond the interface, the quality of service is rock-solid; we’ve experienced virtually zero drops, static, or distortion. Setting up complex call routing is surprisingly simple to configure, and the granular call reports give us exactly the visibility we need **What do you dislike about Dialpad Connect?** The only real downside is that the call forwarding structure—on both a user and administrative level—needs more development. As an administrator, I need more direct control to enable call forwarding to other devices, especially for transition periods when an employee leaves or goes on vacation and someone else needs to step in immediately. Furthermore, it would be incredibly helpful if administrators had a real-time view of every user's status with the ability to make changes on the fly. Currently, that level of oversight isn't quite there. Aside from those admin-level tweaks **What problems is Dialpad Connect solving and how is that benefiting you?** I am unsure if DialPad connect is implementing new features that could benefit my organization, but it would be helpful for me to research to know. ### 46. A terrific product that keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen J. | President, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The Dialpad AI is a game changer! Having the ability to read recaps for both inbound and outbound calls, including full transcripts of the calls, has helped us meet the needs of our guests immensely. While our team takes comprehensive notes during calls, it is nice to know that if a detail or item is missed, the AI companion is always listening and ready to provide a recap or transcript as needed. **What do you dislike about Dialpad Connect?** We ave experienced some bugs, specifically with the mobile app. When reported, the team is generally quick to respond and work to implement a fix for these issues. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad has helped us with scaling our ability to assist more guests with both incoming and outgoing calls. We began using the system during the COVID-19 pandemic, which increased our call volume drastically and quickly showed that we had outgrown our old piecemeal system that comprised of some users on Google Voice, and others just using their personal cell phone numbers. Now that we have Dialpad, we have a professional auto attendant to help direct our calls, and our Vacation Planners are just a ring away. And if we miss any details, the AI generated recaps are there to lend a helping hand in improving our guest satisfaction. ### 47. Dialpad + Salesforce Saves Reps Time with Instant Notes and Call Recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Salesforce Specialist and Reporting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** We use dialpad in conjunction with Salesforce. It saves our reps so much time because they can immediately call their leads and their notes/call recordings are instantly attached **What do you dislike about Dialpad Connect?** For reps that use the phone app along with Salesforce, calls will sometimes get rerouted or there will be confusion on where the call goes **What problems is Dialpad Connect solving and how is that benefiting you?** It saves us time and saves us money ### 48. Efficient and Easy Communication with Dialpad Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge R. | DISPATCHER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Dialpad Connect?** I like that Dialpad Connect is quite efficient and works like a regular phone, so I don't need any introductory course to use it. Additionally, it is very fast and secure when talking to drivers, and having it handy on the computer is really convenient. I also find its keyboard very comfortable because I can place it wherever I want, which is essential when I need to view several documents simultaneously during a call. **What do you dislike about Dialpad Connect?** I would like the keyboard to have an option to make it transparent, so that you can see through it. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves communication problems, it is fast and secure for talking with drivers and plant staff, and it can be easily used from the computer. ### 49. Effortless AI Transcription and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Janos C. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect because it offers a variety of features in one tool. I appreciate that it provides me with lines, saves contacts, records calls, and works as a messaging tool for my team. I love that it uses AI transcription, which is very accurate and easy to get used to. The AI records and analyzes the flow of calls in real-time, suggests assistance for resolving calls, and even provides some scripts to use. It automatically saves the transcription of every call, giving me a summary view. I find the initial setup easy as 1 2 3, with wonderful support and guides on their website and the convenience of logging in using my Google account. **What do you dislike about Dialpad Connect?** maybe only the fact that it eats up your whole screen or most of your screen **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves multiple communication needs in one tool. It provides lines, saves contacts, records calls, and works as a messaging tool. AI transcription records and analyzes calls in real-time, offering scripts and saving transcriptions for summaries. ### 50. Helping reaching out to international candidates Easily Texting and Calling Across Mobile and PC **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Senior Recruiter (Canada), Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Dialpad Connect?** It’s easy to text and make calls, and I can also use it on both mobile and PC as an alternative. **What do you dislike about Dialpad Connect?** Sometimes our calls show up as spam calls for candidates, even though we’re genuine as well. **What problems is Dialpad Connect solving and how is that benefiting you?** Showing a call summary after the call, and even while I’m still on the call, helps me create a transcript through AI. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A25%3A12+-0500&secure%5Bsession_id%5D=2da097f6-cf2c-49ec-b822-ef57f67b5676&secure%5Btoken%5D=47ea8be5b0e1c7c99a73442ce1989de9f9c7d6a40fc2efa3a4afa8d616b9b5e5&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Dialpad Connect Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (897 reviews)