--- title: Botpress Reviews meta\_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 509 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 509 scale: '5' date\_modified: '2026-08-12' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Botpress Reviews & Product Details Visit Website Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. * * * Product Website Botpress Seller [Botpress](https://www.g2.com/sellers/botpress) Discussions [Botpress Community](https://www.g2.com/products/botpress/discuss) Languages Supported Arabic, Bengali, Bulgarian, Catalan, Czech, German, English, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Spanish, Albanian, Swedish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Show More ## Pricing Pricing provided by Botpress. ### Free Free Per Month [ View More Pricing Information ](https://www.g2.com/products/botpress/pricing) ## Botpress Integrations (29) What do users say about integrations? Verified by Botpress [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Algolia ](https://www.g2.com/products/algolia/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bannerbear ](https://www.g2.com/products/bannerbear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Kruzkeyath Ludomila M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kruzkeyath Ludomila M.") KM Kruzkeyath Ludomila M. Mid-Market (51-1000 emp.) 4/29/2026 "Botpress: Intuitive and Effective, But Limited in Images" 4/5 What do you like best about Botpress? I like that Botpress is an immediate and intuitive help to answer any question that students may ask. It is especially useful because it can attend to students asynchronously when I cannot be with them. I also like that a lot of documentation can be added to it and that it responds quickly to students' queries. The configuration of the nodes is very easy, which facilitates the use of Botpress in my work. Review collected by and hosted on G2.com. What do you dislike about Botpress? What doesn't work well for me is that I haven't been able to add images. For example, requesting an image in the case of anatomy, it searches for it but doesn't display it. So, that's one of the major limitations I have with the bot. Additionally, I have problems with the variables and with the information flows, even though the nodes are very easy to handle. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress as a link between students and teachers, providing immediate and intuitive help to students' questions, guiding them when necessary. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Bryton A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryton A.") BA Bryton A. Mid-Market (51-1000 emp.) 4/23/2026 "Innovative but Needs Improvement in Personalization" 3.5/5 What do you like best about Botpress? I really like the dynamism of Botpress. Being one of the first platforms I researched in the market, it stands out for being one of the first in its field, practically a pioneer. I see a lot of efficiency in the tool, constantly improving the solution it offers to our clients. This allows us to talk to them simultaneously without needing a large team. I also appreciate its ability to help me be efficient across all customer service and support platforms, thanks to the dynamism to configure actions within the platform. Additionally, the possibility of placing videos allows the user to feel that they are interacting directly with a human and not just following a guide. Review collected by and hosted on G2.com. What do you dislike about Botpress? The issue of schedules could be improved a lot. We have to make very manual configurations, very script-based. There are other providers that already allow for easier customization. Botpress is falling a bit behind in that aspect, although it is improving. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress helps me attend to a large number of users efficiently, optimizing processes without the need for a large team. It allows configuring dynamic actions on the platform, making the user feel like they are talking to a human. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") GH Verified User in Hospitality Small-Business (50 or fewer emp.) 7/9/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy No-Code Bot Building with Clear, Plain-Language Instructions" 4/5 What do you like best about Botpress? It’s easy to create bots using clear, plain-language instructions, and there’s no need to learn to code. That said, it still nudges you toward learning some things along the way. Review collected by and hosted on G2.com. What do you dislike about Botpress? The included AI credits feel a bit low. If you’re building and iterating before you start selling, it’s easy to burn through the free trial credits and the monthly allowance pretty quickly. No direct gmail send email integration. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Im building a B2B product to sell to property managers. I had an idea and botpress was the perfect app to make it a reality. Creating an 24/7 AI guest concierge that helps operations teams too Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 3/20/2025 "Botpress Review" 3.5/5 What do you like best about Botpress? The workflow builder is easy to use , also the search algoritm they are using is very strong . The hook creation is very simple . Review collected by and hosted on G2.com. What do you dislike about Botpress? The documentation is not upto the mark . They have not mentioned from where to get the keys the is required in API . They should have update it in the doc itself or should have provide the referance link to get the keys. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? We have integrated the chat bot with our application for customer support . The botpress AI bot is helping us in user query related to our platform Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ahmed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed S.") AS Ahmed S. marketing Small-Business (50 or fewer emp.) 3/25/2026 Guest users or non-business users of the software, not included in G2 scores. "Flexible, Developer-Friendly Botpress for Highly Custom Chatbots" 4/5 What do you like best about Botpress? What I like best about Botpress is its flexibility and developer-friendly design. It allows you to create highly customized conversational flows, integrate with multiple channels, and manage content and NLP models in a centralized way. Its open-source nature also makes it easy to extend and adapt to specific business needs while giving full control over data and deployment. Review collected by and hosted on G2.com. What do you dislike about Botpress? One challenge with Botpress is that its interface and documentation can sometimes feel overwhelming, especially for beginners. Setting up advanced features or integrations may require a steep learning curve and some familiarity with coding and server management. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress addresses the challenge of building and managing intelligent chatbots in a flexible, centralized way. It brings natural language understanding, conversation flow design, and multi-channel deployment together in one platform, which helps reduce the complexity of creating conversational experiences from scratch. For me, that translates into faster development, smoother iteration, and stronger control over how the bot behaves. It also makes it easier to deliver more personalized and consistent interactions, handle multiple customer inquiries efficiently, and keep full ownership of the data and logic behind the bot. In the end, this supports higher user satisfaction and better operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Software Development Consultant Information Technology and Services Small-Business (50 or fewer emp.) 11/19/2024 "The interface is good and it is easy to learn." 4/5 What do you like best about Botpress? UI looks awesome. The support is more responsive. There are new integrations. Review collected by and hosted on G2.com. What do you dislike about Botpress? Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Building a chatbot for one of my clients who is interested in making a product and using chatbot to support his business. Review collected by and hosted on G2.com. Show More 6/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sudarshan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudarshan M.") SM Sudarshan M. Manager Director Small-Business (50 or fewer emp.) 6/26/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy-to-Use, Well-Integrated Platform with Solid Open-Source Support" 4/5 What do you like best about Botpress? Highly integrated with different platforms, easy to use, with a good UI, a reasonable price, and solid open-source support. Review collected by and hosted on G2.com. What do you dislike about Botpress? There’s a lack of good documentation, a lack of AI agentic features, and limited support for different types of models. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Easy way to develop AI. It’s a no-code tool that makes it simple to build a chatbot, with built-in RAG support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![sonia m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sonia m.") SM sonia m. General Manager Small-Business (50 or fewer emp.) 6/1/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to Use, Highly Integrated, and Great Value" 4/5 What do you like best about Botpress? Easy to use and highly integrated, with a low price compared to the competition. It also offers various options for using Botpress across different applications. Review collected by and hosted on G2.com. What do you dislike about Botpress? Since it is open source, it should have good documentation, but the documentation is limited and not very high quality. Overall, the product quality feels low to me, especially in terms of response time. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I’m using Chatbotr with the Chat API from Botpress, integrated into our application. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Parker J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker J.") PJ Parker J. Intern Small-Business (50 or fewer emp.) 8/11/2026 "Easy AI Model Creation, but Account Email Changes Are Limited" 3.5/5 What do you like best about Botpress? I like best how it is very easy to create an AI model. Review collected by and hosted on G2.com. What do you dislike about Botpress? I dislike that I am not able to change my account email Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? It helps solve the problem of creating an AI agent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Annelize D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annelize D.") AD Annelize D. Software Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "The Execute Code card is my favorite" 4/5 What do you like best about Botpress? My favorite feature is, without a doubt, the Execute Code card. Review collected by and hosted on G2.com. What do you dislike about Botpress? the absence of direct technical support for users of the prepaid plan (Pay-as-you-go). Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Act as a strategic bridge between the growing demand for support and the limited capacity of a human team. By automating data collection and resolving simple queries at the first layer, Botpress transforms support from an overloaded "cost center" into an efficient operation, where the human team focuses only on complex cases that truly require sensitivity and decision-making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about Botpress? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Botpress ](https://www.g2.com/products/botpress/discussions/new) ![Frank D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank D.") FD Frank Dase • Last activity almost 6 years ago Is it possible to translate the backend to german? Some of our clients would prefer that. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/31311-is-it-possible-to-translate-the-backend-to-german-some-of-our-clients-would-prefer-that) GU Guest User • Last activity 11 months ago Is Botpress good? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/is-botpress-good) [ View all Discussions ](https://www.g2.com/products/botpress/discuss) ## Pricing Options Pricing provided by Botpress. ### Free Free Per Month ### Plus $150.00 Per Month ### Team $750.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/botpress/pricing) Botpress Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_22fe68cb237bf33fca77c3bb730c1e8f/voiceflow.png "Product Avatar Image") Voiceflow 4.6/5(111) [ Compare Now ](https://www.g2.com/compare/botpress-vs-voiceflow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bb33dc78accef2ad4162ca5457eb9747/typebot.png "Product Avatar Image") Typebot 4.6/5(44) [ Compare Now ](https://www.g2.com/compare/botpress-vs-typebot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/botpress-vs-drift) ##### ##### Botpress Features Responses Customization Control Route To Human Platform Live chat Integrations Branding Generative AI AI Text Generation AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/botpress/features) ## Top-Rated Alternatives [ ![Voiceflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Voiceflow") Voiceflow 4.6/5(111) ](https://www.g2.com/products/voiceflow/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/botpress/competitors/alternatives) ##### Categories on G2 [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[AI Orchestration](https://www.g2.com/categories/ai-orchestration)[Bot Platforms](https://www.g2.com/categories/bot-platforms)[Generative AI Infrastructure](https://www.g2.com/categories/generative-ai-infrastructure)[Large Language Model Operationalization (LLMOps)](https://www.g2.com/categories/large-language-model-operationalization-llmops) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which IRCM solutions handle multi-service and bundled offering management most effectively?](https://www.g2.com/discussions/which-ircm-solutions-handle-multi-service-and-bundled-offering-management-most-effectively)[Best fleet management app for a small delivery business](https://www.g2.com/discussions/best-fleet-management-app-for-a-small-delivery-business)[Where can a MEP engineer find the most accurate BIM objects for HVAC systems with models that manufacturers actually keep updated as products change?](https://www.g2.com/discussions/where-can-a-mep-engineer-find-the-most-accurate-bim-objects-for-hvac-systems-with-models-that-manufacturers-actually-keep-updated-as-products-change) [Which connected worker platforms have the best ROI evidence for reducing equipment downtime and improving overall equipment effectiveness for manufacturers?](https://www.g2.com/discussions/which-connected-worker-platforms-have-the-best-roi-evidence-for-reducing-equipment-downtime-and-improving-overall-equipment-effectiveness-for-manufacturers)[What are the most trusted library management systems by library operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-library-management-systems-by-library-operations-managers-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/botpress/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)