Textedly Reviews & Product Details

I appreciate Textedly's very easy-to-understand interface once I got used to it. This simplicity helps my nonprofit organization efficiently manage communication with around 1,200 members of our faith-based community. It allows us to contact our council members quickly, facilitating sign-ups through platforms like Sign Up Genius, and effectively distributing posters, event details, and emergency information. Additionally, the setup process was quite straightforward, as we were able to transfer a list of names and numbers from our database, although some hurdles were present due to home phone numbers not working for texting. The customer service was commendable, providing helpful assistance throughout the setup process. Overall, we've been using Textedly for three to four years and have been very happy with it, giving it a high satisfaction rating of about nine, indicating I would likely recommend it to others. Review collected by and hosted on G2.com.

Also, having an app to use on the phone or desktop would be very useful. Review collected by and hosted on G2.com.

I love the convenience of being able to text our volunteers as opposed to having to call or e-mail. I get a much more immediate response when texting. My volunteers also love the convenience of being able to text as well. Customer support is very easy with the chat option as well. Review collected by and hosted on G2.com.

It seems to be very easy for my volunteers to accidently subscribe and we have to walk them through resubscribing. I also experience glitches and end up sending the same message multiple times. I will also kick me out sometimes and I have to log back in. Review collected by and hosted on G2.com.

The tech-support is top notch, and they are always quick to respond. Also, I love that you can design text messages that include images. Review collected by and hosted on G2.com.

My organization holds multiple events throughout the year, and I would like to be able to update phone numbers in bulk batches with new tags, so I can send messages to the appropriate groups. However, Textedly does not let you do that and unless you are going to go one by one on each account, you must upload the individual again with a new tag. So, I have some numbers in there 4 or 5 times because they are a part of 4 or 5 groups.

A bulk update feature like Mailchimp has would be very helpful. Review collected by and hosted on G2.com.

After working with multiple CSR representatives, I have found each one to be extremely helpful. Additionally, the blasts are always deployed on schedule. I work at an ad agency, and we deploy blasts on behalf of our clients so the setup of those accounts can be complex. The reps always are willing to get on the phone and work through any roadblocks. Review collected by and hosted on G2.com.

Overall, I haven't encountered any major problems. However, the frequent automated emails asking whether I would recommend Textedly to a friend can get a bit tiresome after a while. Be careful when signing up for plans because the platform will default to an annual plan unless they have fixed that. Review collected by and hosted on G2.com.

Being able to input contacts and either click on only certain ones or send to the entire contact list- both being fairly easy to do, ability for our contacts to reply. Ability to send birthday texts. Review collected by and hosted on G2.com.

Cost increase. Birthday texting although a very interesting option, has not yet worked for us. I sent a test one this week, and it didn't go through even though it was set up correctly. The fact that a "text" isn't just a "text" but instead is counted up by number of characters, leading up to one text being counted as 2 or 3 texts- this leads to possible need to purchase a higher plan. Replies would be easier seen if there was a textedly app (if there is one, I have not known about it) Review collected by and hosted on G2.com.

I like the scheduling text aspect, being able to schedule text in advance. You don't have to do it right away; you can schedule it out for the whole week or month, which is very helpful. The scheduling text feature allows me to send texts at specific times, even when I'm at work. That way, when I leave work, I know they'll just send at the optimal time that I want the recipients to receive it. Review collected by and hosted on G2.com.

I think it could be easier to find the billing information, like how the charging works. Sometimes it's hard to kinda get to that, and it's hard to change plans. If you wanna change plans from a monthly to an annual, but it's from, like, a bronze to gold, it can be hard to do that. You have to, like, reach out to an agent, which just takes some more time. Review collected by and hosted on G2.com.

I really like how easy Textedly is to use and the fact that you're able to categorize different keywords and groups. It helps me stay organized, making texting more valuable because it enables me to stay on top of my leads and outbound communications, like cold outreach. The platform is simple, which definitely helps with organization in a business setup. I've been using it for over a year and a half, and I love it. The initial setup was pretty easy, despite requiring a bit of review and approval. It's a great platform that has made me more than I've put into it. Review collected by and hosted on G2.com.

I don't like having to verify every single time I log in, which I understand why. Another thing is, like, sometimes it does get slightly confusing when you're doing the numbers and things like that because sometimes it'll say, 'hey, you have to do this in order to send messages. Sometimes it won't.' I also think having a save password button would be nice. Review collected by and hosted on G2.com.

It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! Review collected by and hosted on G2.com.

There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. Review collected by and hosted on G2.com.

We love the recurring messages. It makes things so much easier for us. I find Textedly user-friendly because the platform is easy to use and simple by design. Its straightforward interface allows even our aged team members, who might not be very tech-savvy, to easily use it if needed, especially when others aren’t available to update or send alerts. I also appreciate the platform's customer support, as it is easy to contact them. They tend to get back quickly most times, and it's nice to have interactions with a human. Review collected by and hosted on G2.com.

I wish the recurring messages would handle daylight savings better. When daylight savings occurs, the message timings get disrupted and end up being an hour earlier or later. It would be great if this feature automatically adjusted for daylight saving so messages go out at the intended time. Also, I kinda wish there was a guide available for setup, as I don't remember having one. Customer support was helpful, but I wish I knew where to locate setup information myself. Also, when adjusting recurring messages, I struggle to understand how I can make a message adjust for later that same week; sometimes it makes the adjustment take effect the following week. Review collected by and hosted on G2.com.

I like Textedly's easy usability, which makes sending urgent texts a straightforward task for me. The ability to add tags when uploading contacts is really helpful, allowing me to easily filter and send messages to specific groups like business owners and local readers. I also appreciate that I can purchase additional texts as needed when we have a high send out month, and the pricing for these extra texts is fair. The initial setup was very easy, just plug and play. Overall, I'd be very likely to recommend Textedly to colleagues in need of such a service. Review collected by and hosted on G2.com.

Nothing major. Overall the app is really great. I would maybe like an even further taggable system/way to organize the contacts in the database. Review collected by and hosted on G2.com.