Textedly Reviews & Product Details

We've tried a few different texting platforms over the years, and Textedly has honestly been one of our favorites. Running a business means we need tools we can rely on, and Textedly has made it really easy to stay connected with our community.

The platform is simple to use, the pricing feels fair for what you get, and every time we've had a question, their customer support has been quick and genuinely helpful. It's been a really positive experience overall, and it's become one of those tools we use regularly without having to think twice.

If you're looking for a reliable text marketing platform, we'd definitely recommend giving Textedly a try. Review collected by and hosted on G2.com.

We're very happy with the overall experience, packages and customer support Review collected by and hosted on G2.com.

Their customer service is outstanding! I spoke with Juliana today and she was super quick to get me the help that I needed and she was extremely friendly! Review collected by and hosted on G2.com.

My last credit card was hacked at some point. I added a new card for future billing and it did not work. When I tried to manually enter it to clear the debt it told me that it already had that card on file. From there it just kept taking me in circles. There was not an option anywhere for me to toggle between cards that it had on file. Review collected by and hosted on G2.com.

What I like the best about Textedly is the user interface and dashboard which is attractive and intuitive. I also enjoy the ability to have multiple templates which keeps our client responses consistent. I also like how you can link your number to a phone so clients are able to call and text a singular number which keeps things consistent. Review collected by and hosted on G2.com.

I wish that there was more ability to control user access to certain numbers or restrict features. For instance only some users having only access to the inbox to reply to messages and some have access the whole platform. I also wish that messages in the inbox and sent via the message tab were synced without having to click on the individual contact to see the message history. Review collected by and hosted on G2.com.

I like the affordable price and the convenience of texting all my clients at one time. With Textedly, I have the advantage of sending out group messages with either a picture or video to all the customers, which saves me valuable time. Keywords are a useful feature, as they allow me to group customers for specific messages. The initial setup was very easy and quick, and I didn't have any issues at all. Review collected by and hosted on G2.com.

I did have an issue about registering my number which was all new to me. We didn’t have to register the number before, so I thought Textedly should have given customers a heads up before we signed up or renewed our subscription. Review collected by and hosted on G2.com.

I liked how they were very professional and called me multiple times making sure the process was going smoothly. Also when out phone number application got rejected they were very quick to fix the situation and had out application approved in under 24 hours after emailing them. We look forward to working with them for the future! They're UI is very easy to use and is easy to navigate and put keywords and customs texts. Integrations is also easy to use, as we made a QR code for customers to scan and easily text the number. I think the pricing is decent but is on the higher side a little but it's definitely worth it. They don't have to much AI yet into it but definitely don't need it! The only AI they have is helping to refine text messages and what not but it's not horrible. Over the performance is a 8/10 for me personally and thats great! Review collected by and hosted on G2.com.

Their really isn't to much I dislike about texedly. The only thing I could really think of is the price and maybe having benefits for using it more. Because it does cost 20 a month to send out about 500 texts or 250 long texts and at scale that could get pretty pricy. Review collected by and hosted on G2.com.

I like using Textedly as it helps manage inquiries from clients, both current and future. I appreciate the AI agents in Textedly because I'm building a full protocol for them to handle routine inquiries, which saves me several hours, especially since I'm a massage therapist who needs more time in the treatment room. I find it easy to add clients, and the initial setup went smoothly, though I'm still learning the ins and outs. Switching from Google Messages to Textedly has been beneficial because Textedly is more robust. Review collected by and hosted on G2.com.

The inbox is a bit clunky especially on my mobile device. I don't have access to my laptop at all time. The interface could be better. Review collected by and hosted on G2.com.

The support team is fast and very helpful! I also love how easy it is to upload/setup messages. I definitely love it way more vs Mailchimp. Review collected by and hosted on G2.com.

I don't love how quickly the "messages" add up. For example - if I write out a sentence or two and add an image, it's instantly takes 4 messages/per number. You go through your available messages a lot quicker and I don't love that. Review collected by and hosted on G2.com.

Textedly has been easy to navigate from day one. Setting up message scheduling, QR codes, keywords and a dedicated local number made launching our customer text program straightforward. The interface is intuitive, and it's simple to manage contacts and create campaigns without a steep learning curve. Review collected by and hosted on G2.com.

The biggest challenge has been navigating the A2P/10DLC carrier registration requirements. While Textedly provides guidance, the carrier approval process can be difficult to interpret, especially for organizations with websites that are part of a larger institution. More detailed examples, clearer validation before submission and more specific error messages would make onboarding much smoother. Once the platform is set up, it's very easy to use. Review collected by and hosted on G2.com.

In the past, we used to call each individual customer to let them know their order was ready. Textedly has helped cut down the time we spend doing this by allowing us to save templates and store customers’ phone numbers. Because the templates are kept within the same software, we can simply select the customer we need to contact instead of typing the number into our phone and reading from a script 30+ times a day. Review collected by and hosted on G2.com.

I dislike that there’s no way to lock mass/group messages to prevent mistakes, like accidentally sending a mass message after selecting a “keyword.” Review collected by and hosted on G2.com.

Mass texting has been useful and reliable Review collected by and hosted on G2.com.

The framework is not intuitive or easy to use. I've been paying for 8 keywords for years, when I only needed one all along. The chat customer service is often not customer-focused or helpful. Review collected by and hosted on G2.com.