Textedly Reviews & Product Details

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Seller

Textedly

Discussions

Textedly Community

Languages Supported

English

Solution Type

All-in-One

Overview by

James K

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by Textedly.

14-Day Free Trial

Free Trial

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Textedly Integrations

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Textedly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Textedly, and what problem is it built to solve?

Textedly is an SMS marketing platform designed to help small and mid-level businesses grow. It brings bulk texting, text-to-pay, and review features together for business text messaging.

What languages does Textedly support?

Textedly supports 1 language: English.

What company sizes and industries is Textedly the best fit for?

Textedly has a particularly strong fit signal among small businesses and mid-market teams, with positive use also represented in several industries. The most visible segments include:

Company size — Small businesses and mid-market organizations, with enterprise teams represented as well.
Industries — Nonprofit organizations, construction, higher education, retail, real estate, and healthcare.

How long does it take to implement Textedly across a team?

Getting Textedly live is most commonly reported as taking under a month, though the experience can vary, particularly when number registration is involved.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also common
1–3 months	Less common

What customer support options does Textedly provide, and how do users find the overall support experience?

Textedly provides phone, email/help desk, and chat support, with 24/7 live-rep coverage. The support experience is often described as responsive, friendly, and useful for resolving setup and account questions, though some users encounter slower or less helpful interactions.

What is the experience like for teams switching to Textedly from another tool?

Moving to Textedly from other texting and marketing tools—including EZ Texting, SimpleTexting, Remind, and Mailchimp—has been driven by needs such as lower costs, easier mass messaging, or a simpler interface. The transition can bring faster, more straightforward group communication and responsive support, though number registration and initial setup may still take effort.

What features or capabilities could make Textedly even more useful?

Textedly could be more useful with stronger contact organization, improved mobile access, and deeper campaign insights. Recurring improvement requests include:

Contact management — Make tags, groups, and contact updates more flexible, including easier subgroup targeting and duplicate detection.
Mobile access — Provide a more capable mobile experience for sending messages and managing replies away from a computer.
Reporting — Add more detailed analytics and engagement tracking for campaigns.
Message composition — Offer more room for longer messages and clearer visibility into how characters and media affect message usage.

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Dolan S.

General Manager/President

Small-Business (50 or fewer emp.)

7/1/2026

"Quick, Easy Customer Updates with a Smoother Login Experience"

5/5

What do you like best about Textedly?

Using Textedly allows us to quickly inform our customers of holiday hours and any specials we have coming up. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

The new updated website eliminated the one issue I had and that was logging on. With the new update I don't have any hoops to jump through to login. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Dolan,

We're glad to hear that Textedly is helping you effectively communicate with your customers through text messages. Thank you for choosing Textedly!

Best,

Emily

Verified User

Small-Business (50 or fewer emp.)

6/17/2026

"Helpful Support, Tedious Setup"

4/5

What do you like best about Textedly?

The onboarding call with Haley was great. She was really helpful and followed up with several things as we got our number registered. The chat part with Sarah was also great. She was thorough in answering questions when I wasn't sure what was missing or what to do next. Overall, I feel like they've been great at answering questions when I had them as I was getting set up. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Every time I log in, which is frequently while I'm getting things set up, I have to have a code emailed, and that is super annoying. I know it's for privacy or safety purposes, but I feel like there should be a better way to stay logged in. It's a lot of trouble to go back and forth every single time I wanna log in. The registration of the number, while I understand why I needed to show all the things I did, it really was just a hard process. It was a process that I definitely needed some hand holding on to get through the different steps of getting the number registered. It required a lot outside of Textedly that I was not prepared for. The initial setup was actually pretty tedious just because of the phone registration. The whole payment part was ridiculous. It kept telling me it wasn't taking it, and then it charged me twice. And they did refund it, but getting the paid plan set up and then getting the number registered was quite a chore. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

We're glad to hear that you had a positive experience with Hailey and Sara during the onboarding process. We appreciate your feedback and will definitely take it into consideration for future improvements. Thank you for sharing your experience with us.

Best,

Emily

Jenn C.

Marketing Consultant

Mid-Market (51-1000 emp.)

6/2/2026

"Comprehensive Group Texting with Amazing Support"

5/5

What do you like best about Textedly?

The ability to send texts to multiple people is crucial when hosting events. Textedly has a very comprehensive platform to do this. The support was amazing as I was setting it all up. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

It was difficult at first to get it set up but once I was helped with the nuances of it, it went smoothly and I have no complaints Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Jenn,

Thank you for your kind words! We're delighted that you found our platform comprehensive and our support amazing. We understand that the setup process can be challenging, but we're glad to hear that we were able to assist you in getting everything running smoothly. We appreciate your feedback!

Best,

Emily

Michael R.

Mid-Market (51-1000 emp.)

3/31/2026

"Effortless Recruiting with Textedly"

4.5/5

What do you like best about Textedly?

I love how Textedly is easy to use month to month, making it convenient without being a hassle. The billing process is uncomplicated, and I appreciate being able to bill month to month with an invoice that I can just send to the city, which simplifies what is normally a tedious process. It's also easy to upload large groups of phone numbers, especially when managing a lot of applications, which is a big plus. Additionally, the initial setup was quite easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I don't need it every month. Since we only hire once a year now. So when I'm able to suspend it, I'm only allowed to suspend it up to ninety days and I wish I could do it longer. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Michael,

We're glad to hear that you find Textedly easy to use and convenient for managing your recruiting needs. We appreciate your feedback about the billing process and the ease of uploading large groups of phone numbers. Thank you for choosing Textedly!

Best,

Emily

patrick d.

EH&S Manager

Mid-Market (51-1000 emp.)

8/12/2026

"Fast, Reliable Emergency Notifications for 600 Employees"

4/5

What do you like best about Textedly?

We use if for emergency notification for approximately 600 employees. I most appreciate the speed with which the messages are sent. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Our account is about a month old and i haven't found any concern. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

We're glad to hear that Textedly is meeting your needs for fast and reliable emergency notifications for your employees. Thank you for sharing your positive experience!

Best,

Emily

Amanda F.

Human Resources Manager

Mid-Market (51-1000 emp.)

4/14/2026

"Unbeatable Price for Texting All Employees at Once"

4.5/5

What do you like best about Textedly?

I like being able to text all employees at once, especially for the price. It really can’t be beat! Review collected by and hosted on G2.com.

What do you dislike about Textedly?

It can feel clunky at times and isn’t always as user-friendly as I’d like. I also wish it included a way to create groups, so I could message only supervisors, for example, instead of having to text everyone. Review collected by and hosted on G2.com.

What problems is Textedly solving and how is that benefiting you?

I like being able to keep communicating with everyone, especially during hurricane season. At other times, we use it to communicate policy changes, open enrollment, and other business-related updates. It also helps when rolling out new things, since it keeps everyone informed and on the same page. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you find our pricing unbeatable and that Textedly helps you communicate with all employees at once. You can create groups with keyword or tags! Please chat in and support can assist you!

Best,

Ally

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

6/18/2026

"Timely Support and Flexible Plans That Scale with Us"

4/5

What do you like best about Textedly?

When necessary, the customer support has been timely and solved our challenges quickly and efficiently. We love being able to increase our spend at a moments notice, and the flexibility to make our plan what we need. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Once you've uploaded a mass contact list, you have to know to refresh the contacts page before seeing the new contacts and their tag. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

We're thrilled to hear that you have had a positive experience with our timely customer support and flexible plans. We appreciate your feedback and are glad that Textedly has been able to meet your needs.

Best,

Emily

Julie S.

Special Needs Director

Mid-Market (51-1000 emp.)

Originally submitted 4/30/2024

"Textedly is easy to use but we have struggled with getting our account set up."

4.5/5

What do you like best about Textedly?

It has made group texting easier for our department. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

We have had challenges with some of our numbers but with all of our challenges, your customer service has been great. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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Hi Julie,

Thank you for your feedback. We understand the importance of a smooth account setup process and we apologize for any difficulties you've encountered. Our customer service team is available to assist you with importing contacts and any other issues you may have.

Best,

Ally

Manager E.

General Manager

Small-Business (50 or fewer emp.)

7/15/2026

"Reliable, Fast Homeowner Communication—Outstanding Team Support"

5/5

What do you like best about Textedly?

As a new manager for a luxury community in Montecito, I needed a reliable way to reach every homeowner fast — the service and the team behind it — especially Hailey. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I was researching other texting services and I decided to go with Textedly. I have no complaints. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there!

We're thrilled to hear that Textedly has been able to provide reliable and fast communication for your luxury community in Montecito. We'll be sure to pass along your kind words to Hailey and the rest of our team. Thank you for choosing Textedly!

Best,

Emily

Kevin N.

Web Designer and Information Architect

Enterprise (> 1000 emp.)

4/17/2026

"Great Tool for Internal Communications."

5/5

What do you like best about Textedly?

The workflow is simple. It's easy to add contacts, send to a specific list, and keep up with the replies. I also appreciate the roll-over credits that come in handy during peak times. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

We only have one number, and only send to one list. It would make it a little more convenient if it defaulted to those selections.

The Two Factor Authentication sometimes does not work, making it difficult to sign in from a mobile device. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you find Textedly's workflow simple and appreciate the roll-over credits. We understand your feedback about defaulting to one number and list, as well as the issue with Two Factor Authentication. We fixed the 2FA this morning actually so login is easier now!

Best,

Ally