Textedly Reviews & Product Details

I was in a bind looking for a texting solution. I found textedly with Google and figured I would give them a try. It’s so easy to use and their customer support is top notch. Nicole called me and helped walk me through understanding how to use everything and even called me the next day to check in and make sure I was still good. Paige through the live chat was also incredibly helpful answering any questions I had as I was learning how to use everything. Their support is top tier as well as the ease of use of the program. I’m so impressed! Review collected by and hosted on G2.com.

So far, I don’t like that I can’t change the labels on the dynamic fields. Being an appointment call center, I have to use the fields for other things and try to remember what is what. That is a major challenge for appointment reminders. Review collected by and hosted on G2.com.

Customer service continues to be quick and friendly. Review collected by and hosted on G2.com.

Nothing of note to complain about at this time! Review collected by and hosted on G2.com.

I like the convenience and accessibility of Textedly, which makes it easy to use and manage right at my fingertips. The ability to send messages to the masses is a big plus for me. I also appreciate the immediate response from tech support, which is really helpful. Using templates for storing messages is something I enjoy, even though I haven't mastered the automation part yet. Review collected by and hosted on G2.com.

I think the template feature on Textedly could be improved. Right now, after storing a message template, I have to manually copy it over to the message dashboard to send it. It would be great to have a feature that allows me to click a button that automatically converts the template into a ready-to-send text without all the extra steps. Review collected by and hosted on G2.com.

I mostly use Textedly for pushing out promos, and it really shines in allowing me to communicate with a lot of people at one time. It's a big time saver. I'm happy with the customer service whenever I need it, which is rare but very helpful, especially when I had a problem pushing a text out. The initial setup of Textedly was simple, which I appreciate. I would definitely recommend Textedly. Review collected by and hosted on G2.com.

I had a problem getting a text out because I didn't realize that you had to use Textedly to send a shortened web address. I hadn't had to do that before, but customer service got it all fixed up for me. It always seems to work for me, except for rare occasions where I have problems with the text. Review collected by and hosted on G2.com.

Textedly allows for efficient mass messaging and individual reply handling, making it a superior choice over previous platforms like Google Voice. Review collected by and hosted on G2.com.

I use Textedly for my job at a local community college in San Diego to send mass text messages to up to 8,000 students at a time and handle individual replies. I love this platform, it's easy to use and has a nice looking interface. The initial setup was pretty easy and simple, which was a big plus. I find Textedly much more productive compared to Google Voice, which we used before. I already recommended Textedly to other departments and colleges at conferences across Southern California. Review collected by and hosted on G2.com.

The support team and ease of use of the desktop app and mobile app Review collected by and hosted on G2.com.

I am not sure about least useful, but I did have an employee at a prior company use a keyword to send a bulk message to a group that was intended for one person. That was an obstacle for sure. Review collected by and hosted on G2.com.

I appreciate how quick and easy Textedly is to use. The initial setup was very easy, which made getting started a breeze. Review collected by and hosted on G2.com.

When changing a phone number, it doesn't save, so I have to delete the person and then re-add them with the new number. Just improve this by allowing to edit numbers. Review collected by and hosted on G2.com.

Textedly offers a streamlined platform for managing mass text campaigns, making it easy to organize client outreach and maintain consistent communication. Review collected by and hosted on G2.com.

What I like best about Textedly is how organized and efficient the platform is. It makes managing mass text campaigns simple and straightforward, while allowing me to keep our client and prospect lists organized. I also like how easy it is to create, schedule, and send messages to a large number of potential clients without the process feeling complicated. The platform saves me time, helps streamline our outreach, and makes it easier to stay consistent with client communication and follow-up. Review collected by and hosted on G2.com.

Textedly is very receptive to helping customers with issues. The pricing is also very reasonable. We never had any issues with texts sending and after the initial learning curve, it was easy to use. Review collected by and hosted on G2.com.

There is a bit of a learning curve in the beginning to get to know the program. There was also a very sudden change to AI integration that I didn't feel was communicated. Review collected by and hosted on G2.com.

The Textedly platform is very user friendly, particularly for someone who is new to group text messaging. The level of customer service surpassed my expectations and was deeply appreciated. Review collected by and hosted on G2.com.

I ran out of message credits due to length of messages and increased number of recipients I had to send to, so then I needed to buy more message credit. However, I appreciated that Textedly made that possible (to buy more message credits) without having to change our plan. Review collected by and hosted on G2.com.