Textedly Reviews & Product Details

I like how easy Textedly is to navigate. I value the AI voice call and text messages, and the initial setup was extremely easy and hassle-free. Review collected by and hosted on G2.com.

I find the character count a bit short, and special characters count as additional messages. I’d like to see a broader limit. Review collected by and hosted on G2.com.

I use Textedly for mass texts to customers, which eliminates the hassle of typing out thousands of individual messages over multiple days. The scheduling feature lets me cover weeks' worth of texts in just an hour. I like using keywords and tags, as they make sending out texts for huge events as well as more intimate ones really easy. I can easily send out texts to those signed up for any event without manually separating the names. As a newer user, I find it all easy to use! Review collected by and hosted on G2.com.

I think that you should create a deleted feature. I like having the confirmation that my message truly was deleted and that no one will receive it. Review collected by and hosted on G2.com.

It makes text blasts so easy to complete, reaching your full network easily. Also is a great way to send links for tickets that customers will easily click and purchase on the spot. Review collected by and hosted on G2.com.

I am waiting for the link tracking feature to start tracking so we can see who is supporting us their these text blasts. Review collected by and hosted on G2.com.

I love that I can upload an entire list of contacts instead of one at a time. Review collected by and hosted on G2.com.

I dislike that you only get so many characters before it starts being 2, 3, 4 texts and if you add an emoji that counts as one text itself. I've gotten good at making the wording short. Review collected by and hosted on G2.com.

Simple way to connect with all of our employees and get important info out to them quickly. Review collected by and hosted on G2.com.

I can't add an employee if they are re-hired and have been removed prior, they have to text the number to re-enter the group. It would be better if I was the one that deleted them, if I could add them back. I understand if they unsubscribed themselves. Review collected by and hosted on G2.com.

Everything is put together well to make it easier to text your employees. It's all step-by-step. And I like that there is no guessing. Then we can check to see if folks GOT the text. The follow-through is crucial to me. It lets me know that the message is received and we can at least know they were reminded even if they fail to show up for their training. Our employees depend on getting their texts for company information and training events. I really didn't think they would! So it's a big win for us all the way around. Review collected by and hosted on G2.com.

When employees leave our company, we cannot delete them from the database. If they come back, we can't re-activate them. They have to join on their own and that is just not a priority for them until they miss something important. I'd like to be able to delete their information when they quit, then re-enter it when they return to work. Review collected by and hosted on G2.com.

I like being able to give a keyword to people where they just text it to the number, and they're automatically subscribed. I appreciate the ease of access of that, which makes it convenient for the end user. It's really about the ease of communication, allowing us to communicate much better to parents and teens because they see the messages right on their home screens. Review collected by and hosted on G2.com.

I don't like how we've been charged for an extra keyword when I removed it in the system, and I think there should be an easier way to remove the keyword and not get charged for it. The local area code phone number is advertised as "free" but there's actually a charge for it. Also, we didn't get approved for it. Review collected by and hosted on G2.com.

Ease of use. I can add info quick and send it out Review collected by and hosted on G2.com.

I hate that you have to enter a code everyday or every time you have to log in. You should at least be able to stay in for a couple days. Also the 5 minutes is to short of a time Review collected by and hosted on G2.com.

It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! Review collected by and hosted on G2.com.

There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. Review collected by and hosted on G2.com.

Using Textedly allows us to quickly inform our customers of holiday hours and any specials we have coming up. Review collected by and hosted on G2.com.

The new updated website eliminated the one issue I had and that was logging on. With the new update I don't have any hoops to jump through to login. Review collected by and hosted on G2.com.