--- title: Textedly Reviews meta_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1388 reviews by the users' company size, role or industry to find out how Textedly works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1388 scale: '5' date_modified: '2026-07-21' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,388 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. (336 reviews) - Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. (323 reviews) - Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. (257 reviews) - Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. (141 reviews) - Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. (134 reviews) - User-Friendly (118 reviews) - Simple (108 reviews) - Easy Setup (106 reviews) - Easy Communication (104 reviews) - Messaging (87 reviews) **What users dislike:** - Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. (93 reviews) - Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. (79 reviews) - Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. (58 reviews) - Users find the **learning curve challenging** with setup and initial processes being complex and unclear. (57 reviews) - Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. (52 reviews) - Poor Customer Support (49 reviews) - Difficult Setup (42 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (38 reviews) - Text Limitations (34 reviews) - Pricing Issues (32 reviews) ## Textedly Reviews ### 1. Simple Onboarding and Easy to Use and Cost Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Textedly?** Simple onboarding, easy to use, and cost friendly. Responsive, friendly, and knowledgeable support. **What do you dislike about Textedly?** Lack of thorough documentation. Most of the documentation is overview or summary, but doesn't drill down into the details. When that happens, I have to open a support ticket; luckily their support is very good. **What problems is Textedly solving and how is that benefiting you?** Mass communication reminders to all of our employees. I like the concept of keywords, which allows us to segregate communication topics to the appropriate employee roles. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly's onboarding process simple and the platform easy to use. We strive to provide responsive and knowledgeable support to our customers. Best, Ally ### 2. Makes the Difference in Recruiting! **Rating:** 3.5/5.0 stars **Reviewed by:** Kate S. | Recruiting Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Textedly?** Ability to chat with candidates and start the conversation in real time. Some of the add features can be nice such as auto-reply and email notifications for when text messages come in. **What do you dislike about Textedly?** I wish I could send a message right after adding a new subscriber. I could get to the message board just after making a new user; it would eliminate three clicks in the system. In addition, it would be nice to have two users when setting up an account. It's a bummer that we would have to purchase a new 'seat.' I think it would be great to have a quick button to create a new message on the page instead of clicking onto the dashboard on the left side. **Recommendations to others considering Textedly:** If you are looking for a desktop-friendly application, textdly is it! I have used others and this is super easy to use! **What problems is Textedly solving and how is that benefiting you?** I enjoy the instant response and the ability to purchase a local number. In addition to purchasing, other applications to be added on top of the text app. Lastly, it helps brand awareness as well. I enjoy the keyword feature and being able to connect with those in a group setting. It's been great to have the opportunity not to have a personal work cell phone, add still be able to stay up to date on incoming conversations. ### 3. User-Friendly and Efficient Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nekoda H. **Reviewed Date:** January 13, 2026 **What do you like best about Textedly?** I appreciate Textedly for the speed of sending messages, which helps when communicating with a large pool of staff. I like that it allows us to add images as well. The ease of use and the support are standouts for me, and the initial setup was pretty simple. **What do you dislike about Textedly?** N/A **What problems is Textedly solving and how is that benefiting you?** I use Textedly for communicating with staff quickly, and it allows us to add images. It's easy to use and the support is great. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly to be a speedy and efficient communication tool, and that you appreciate the ability to add images. We strive to provide a user-friendly experience and excellent support, so it's great to know that you've had a positive experience with us. Best, Ally ### 4. Fast, Easy-to-Use Messaging That Keeps Communication Moving **Rating:** 4.5/5.0 stars **Reviewed by:** Corey K. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Textedly?** fast messaging system that is easy to use. **What do you dislike about Textedly?** Sometimes some messages wouldnt go through so I had to resend again. **What problems is Textedly solving and how is that benefiting you?** Better communication with parents and staff. **Official Response from Ally Archer:** > We appreciate your positive comments about Textedly's fast and easy-to-use messaging system. Best, Ally ### 5. Effortless Parent Communication, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Goodbye T. **Reviewed Date:** September 29, 2025 **What do you like best about Textedly?** I love how intuitive and easy Textedly is to use, especially for creating messages and adding contacts. The platform ensures important communications reach our parents directly through text, enhancing community engagement and event attendance. The reasonable pricing and user-friendly web interface are also significant benefits. **What do you dislike about Textedly?** I am a little confused about the special characters, especially when it comes to using emojis. Sometimes, I'm not sure if the emojis will come through, even though a pop-up appears. This uncertainty leads me to avoid using emojis altogether. **What problems is Textedly solving and how is that benefiting you?** Textedly improves parent communication by sending direct messages to phones, ensuring important information isn't lost in emails, flyers, or social media. This enhances community engagement, increases event attendance, keeps parents informed, and helps our PTO fundraise more effectively. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly intuitive and easy to use for creating messages and adding contacts. We appreciate your feedback on the special characters and emojis, and we will work on improving the clarity around their usage. Thank you for sharing how Textedly has benefited your parent communication and community engagement. Best, Ally ### 6. Efficient Team Updates Made Easy with Textedly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Textedly?** Textedly allows our organization to get information out to our team efficiently **What do you dislike about Textedly?** The user interface is not very user friendly **What problems is Textedly solving and how is that benefiting you?** In case of inclement weather we can send texts alerts to our subscribers advising of our operating status **Official Response from Emily O.:** > Hi there, It's great to hear that Textedly is helping you keep your subscribers informed, especially during inclement weather. Thank you for sharing your experience and for being a customer! Best, Emily ### 7. Quick and Easy Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina B. | Chief People Officer **Reviewed Date:** January 14, 2026 **What do you like best about Textedly?** I appreciate how quick and easy Textedly is to use. The initial setup was very easy, which made getting started a breeze. **What do you dislike about Textedly?** When changing a phone number, it doesn't save, so I have to delete the person and then re-add them with the new number. Just improve this by allowing to edit numbers. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for communication and marketing to employees, and it solves communication problems. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly is saving you time and simplifying patient communication at your office. Our goal is to make your workflow more efficient, and we're glad to hear that you're finding value in the ease of composing and sending text messages. You can make a template so you can just insert the message rather than type it out each time! Best, Ally ### 8. Great Help Desk Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Textedly?** Textedly has great help desk support for customers. **What do you dislike about Textedly?** Textedly is not always intuitive for non-marketing users. **What problems is Textedly solving and how is that benefiting you?** Textedly is solving the problem of needing to text multiple clients at once and send timely reminders to them. **Official Response from Ally Archer:** > We're glad to hear that you appreciate our help desk support! We strive to provide excellent customer service. Please chat in for any questions on how to utilize the platform for non-marketing! Best, Ally ### 9. Less & less bang for your buck **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Textedly?** What I like most about Textedly is that I'm able to batch text my customers by simply creating a message and hitting send. I also like that customers are able to join my subscriber list by texting a specific keyword that places them in a subgroup that can be communicated with separate from other customers. Lastly I like that customer service is very responsive. **What do you dislike about Textedly?** What I dislike about Textedly is that the price for my plan has more than doubled since I started services with them. To add insult to injury, in order to send picture messages, it now requires using 4 messages instead of the initial 3 per subscriber which eats up my text allotment even quicker. Lastly, I dislike that I have several customers who have expressed that they did not receive texts that were sent out. **What problems is Textedly solving and how is that benefiting you?** The problems Textedly helps me to solve are 1) Having to send texts to customers one by one instead of in bulk 2) Having to be available to send marketing texts at the time I want them sent out instead of being able to pre-schedule text blasts **Official Response from Emily O.:** > Hi there, Thank you for sharing your feedback with us. We're glad to hear that you appreciate the ease of batch texting and the subscriber list feature. We understand your concerns about the pricing changes and the issues with picture messages and delivery reliability. We strive to provide value for our customers, so we'll look into your plan and the concerns you raised. Your satisfaction is important to us, and we want to ensure that Textedly continues to meet your needs effectively. Please reach out to our customer service team so we can address these issues promptly. Thank you for choosing Textedly. Best, Emily ### 10. Easy-to-Use Dashboard, but Live Support and Renewals Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Textedly?** Ease of using the platform and the dashboard **What do you dislike about Textedly?** Hard to talk to a live person and renewal process is not customer focused **What problems is Textedly solving and how is that benefiting you?** Adding points back to our account from our previous account time period **Official Response from Ally Archer:** > Thank you for sharing your positive experience with our platform and dashboard. All of our representatives are live Monday through Sunday! The renewal process is automatic from the date of sign up but please let us now if you have more questions regarding that. Best, Ally ### 11. Best for marketing and review management **Rating:** 5.0/5.0 stars **Reviewed by:** Joleen S. | Senior Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Textedly?** Textedly allows you to really customize the campaigns your sending, who your sending them to, when they go out, and much more. We have retained many customers and generated revenue from Textedly. We recently upgraded for more messages and the review management dashboard, very excited to use it! **What do you dislike about Textedly?** The cap on keywords can make it costly to segment certain marketing campaings but I have found my work arounds. **What problems is Textedly solving and how is that benefiting you?** It is solving me retaining customers, doing follow ups to see if customers are still interested in my product, and sharing new products with previous customers. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been instrumental in helping you retain customers and generate revenue. Our customizable campaigns and review management dashboard are designed to help businesses like yours succeed. We appreciate your feedback and are constantly working to improve our platform. Best, Ally ### 12. Exceptional Customer Service, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jennie B. **Reviewed Date:** December 29, 2025 **What do you like best about Textedly?** I like their customer service, especially how quickly Brooke helped me with a billing issue this morning. I also appreciate their pricing, and it's great that I never have any issues sending my customers text messages. Plus, the initial setup was wonderful, very easy, and seamless. **What do you dislike about Textedly?** No complaints **What problems is Textedly solving and how is that benefiting you?** Textedly makes sending text messages to my customers seamless and reliable, with no issues. Their customer service, especially Brooke, effectively resolves any billing glitches quickly. **Official Response from Ally Archer:** > We're thrilled to hear that you had a positive experience with our customer service, especially with Brooke. We strive to provide exceptional support to our customers. Thank you for choosing Textedly! Best, Ally ### 13. Simple, clean interface, easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Textedly?** Textedly has been the easiest text marketing provider for us to set up an account with. The dashboard and interface is so easy to use and we can get up and running in no time. The new recurring messages feature is much appreciated as it eases our workflow. Overall such a simple and affordable product. **What do you dislike about Textedly?** While I appreciate the integrations, Textedly is an a-la-carte type of service, so depending on what you need, you will have to continue adding services. Depending on your use-case, this could add up, but for us, the ROI makes sense. **What problems is Textedly solving and how is that benefiting you?** We're able to keep in touch with our clients, communicate service updates, and overall create a seamless experience for them by using Textedly. **Official Response from Emily O.:** > Hi there, We're glad to hear that you find Textedly's interface simple and easy to use. Our goal is to provide a user-friendly platform that helps businesses like yours get up and running quickly. We appreciate your business! Best, Emily ### 14. Quick and Easy Team Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Anna E. | Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Textedly?** Quick and easy way to communicate with our team members Customer support is always responsive and helpful **What do you dislike about Textedly?** It is challenging to update our tags and manage message usage on the dashboard Character limit for one message is too low **What problems is Textedly solving and how is that benefiting you?** Notification and reminders for our team members **Official Response from Emily O.:** > Hi Anna, We're pleased to hear that Textedly is helping with team notifications and reminders. We value your feedback about the areas for improvement and will strive to enhance the platform for better user experience. Best, Emily ### 15. Easy, User-Friendly Platform with Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Textedly?** Easy user-friendly platform, Great customer service! **What do you dislike about Textedly?** Unused message credits do not roll over. **What problems is Textedly solving and how is that benefiting you?** Mass Communications **Official Response from Emily O.:** > Hi there, We're thrilled to hear that you find Textedly easy to use and that you've had a great experience with our customer service team. We appreciate your feedback about the unused message credits, and we'll definitely take that into consideration for future improvements. Thank you for choosing Textedly for your mass communication needs! Best, Emily ### 16. Effortless Platform with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marah M. | Safety Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Textedly?** The platform is incredibly easy to use, and whenever I need assistance, their customer service representatives have consistently been a valuable resource. **What do you dislike about Textedly?** The only aspect I would criticize is the login process. **What problems is Textedly solving and how is that benefiting you?** We use Textedly to conveniently reach out to all of our workers, especially since not everyone has a company email. **Official Response from Emily O.:** > Hi Marah! We're thrilled to hear that you find our platform effortless to use and that our customer support has been outstanding. We appreciate your feedback about the login process and will use it to improve our services. Thank you for choosing Textedly! Best, Emily ### 17. Increased Attendance at events **Rating:** 5.0/5.0 stars **Reviewed by:** Christina G. | Membership director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Textedly?** We use Texedly for our group and have noticed increased attendance at our recent events. Previously we had only been using emails and social media and since adding in text service, it's been a noticeable difference. It is very easy to use, but I must highlight the incredible customer service. They are extremely responsive and knowledgeable, often responding in less than a minute, plus tey are kind and courteous. **What do you dislike about Textedly?** Would like if someone was in two groups or had two keywords that only one text would go out to them. For example I wanted to send a message to members and board members and some people are in both groups so they received two text messages. Wish we would be notified if a text didn't actually go out - I had to reach to support because both times it had said sent but they weren't. **What problems is Textedly solving and how is that benefiting you?** Helping us keep our members informed about upcoming events. We do emails and have social media but textedly me allows us to connect with them directly. **Official Response from Emily O.:** > Hi Christina, We're glad to hear that Textedly is helping you keep your members informed and connected. We're committed to providing effective communication tools for organizations like yours. Thank you for your business! Best, Emily ### 18. Perfect Marketing Features, Excellent Support for Setup Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Micah J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Textedly?** The features and functions are just what I was looking for when I wanted to expand the marketing and communication features in my business. **What do you dislike about Textedly?** I did run into a couple of speed bumps when initially registering my phone number, but support was great in helping get that resolved. **What problems is Textedly solving and how is that benefiting you?** Many of my customers are not as engaged with email as I would have hoped, but I noticed that they are reading and responding to my texts. This software is helping me take a proactive step to reach my customers where they are reading messages, on their phones. **Official Response from Emily O.:** > Hi Micah! It's great to hear that Textedly is helping you reach your customers more effectively through text messaging, especially for those who may not be as engaged with email. We appreciate your support! Best, Emily ### 19. Best in Class Customer Service and Easy to use Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Textedly?** Ease of use and the customer support is first class. **What do you dislike about Textedly?** I'm really digging for this one because I don't have much I dislike. But a minor quibble is that the list of words that might get your campaign flagged and stopped from being sent out is not something you are shown when composing your message. It's possible they can't do that for reasons but a hint would be nice. **What problems is Textedly solving and how is that benefiting you?** Don't have to do all the paperwork we would otherwise to accomplish what were accomplishing with Textedly. **Official Response from Emily O.:** > Hi there, We're glad to hear that you find Textedly easy to use and that you appreciate our first-class customer support! We appreciate your business and thank you for choosing Textedly. Best, Emily ### 20. - Textedly Is a Game-Changer for My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Michele C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Textedly?** You can send reminders, updates, and onboarding instructions all via text—perfect for keeping clients informed and engaged without overwhelming them. Their support team is known for being responsive and helpful. Whether you’re asking one question or ten, you get clear, friendly guidance—something you’ve experienced firsthand with Emily and Jane. **What do you dislike about Textedly?** Everything is outstanding -Love the system and platform **What problems is Textedly solving and how is that benefiting you?** Manually calling or emailing each client takes time. With Textedly, you can automate reminders, onboarding steps, and event invites—saving hours while staying consistent. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been a game-changer for your business! Our team is dedicated to providing responsive and helpful support, and we're glad to hear that Emily and Jane have been able to assist you. Thank you for your feedback! Best, Ally ### 21. Textedly: Time-Saving, Easy to Use, and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe v. **Reviewed Date:** September 23, 2025 **What do you like best about Textedly?** I appreciate Textedly's user-friendly interface and ease of use, which makes managing mass text messages efficient. The pricing is excellent, and the system is straightforward, allowing for seamless communication with leads and realtors. I find the personalization feature within the app very useful, and the responsive chat support is a great help. The ability to streamline communications has saved me a lot of time and increased business efficiency. **What do you dislike about Textedly?** I don't like that I couldn't use shortened URLs in my text messages, which leaves me having to use lengthy URLs. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send mass text messages efficiently, saving me time from manual processes and allowing real-time communication with leads, which streamlines my business. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly user-friendly and efficient for managing mass text messages. We're also glad to hear that our pricing and personalization features have been beneficial for your business. We apologize for any inconvenience with shortened URLs. Mobile carriers are notorious for blocking shortened links so that is why we advise against it. We're constantly working to improve our platform and will take your suggestion into consideration for future updates. Best, Ally ### 22. Service was Great! Uploading contact list was tricky **Rating:** 4.5/5.0 stars **Reviewed by:** Candace N. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Textedly?** Textedly immediately give your messages a professional look and feel with an opt-out feature that works almost instantaneously. The service team was quick to respond to my questions and walk me through getting set up. **What do you dislike about Textedly?** Contact upload was touchy, I uploaded a few times and it marked everything as duplicates. After several experimental tries I finally changed all the phone numbers to text and they loaded. **What problems is Textedly solving and how is that benefiting you?** We have a workforce that is hard to communicate with because they are deployed all over 4 states in small groups. Textedly allows me to communicate with a group or even all the employees with a text. For a workforce who isn't at a computer this is perfect. They rarely use email so getting info and surveys out via text is a game changer for our ability to communicate. **Official Response from Emily O.:** > Hi Candace, Thank you for your positive feedback about Textedly's professional look and feel, as well as our responsive service team. We understand the frustration with the contact upload process and will take your experience into consideration. Best, Emily ### 23. Awesome Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Textedly?** The program is user friendly, and I love how the reps are always available to help. Especially Sara, she never leaves me hanging and always find a solution to my questions. **What do you dislike about Textedly?** I haven't found anything as yet. Any questions or concerns I have, have always been met. **What problems is Textedly solving and how is that benefiting you?** Helping me communicate and keep connected with my customers to keep the flow going. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly user-friendly and that our representatives, especially Sara, have been helpful to you. We pride ourselves on providing excellent customer service and are glad to hear that it has made a positive impact on your experience. Best, Ally ### 24. Fast, Simple, and Cost-Effective Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Penny P. **Reviewed Date:** December 19, 2025 **What do you like best about Textedly?** I use Textedly for business communication with my staff, and it allows me to reach them quickly. I like that it's simple, fast, and inexpensive. The initial setup was very easy. **What do you dislike about Textedly?** It used to be able to tell me how many people opened the emails, and now it doesn't. So I miss that part of it. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to reach my staff quickly. It's simple, fast, and inexpensive. **Official Response from Emily O.:** > Hi Penny, We're glad to hear that Textedly has been a fast, simple, and cost-effective communication tool for your business. We appreciate your feedback about the initial setup and will continue to strive for an easy user experience. Best, Emily ### 25. Game changer for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. | CEO Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Textedly?** Textedly has been a game-changer for us so that we don't have to manually contact each client and can make custom lists. We have different sales and types of cleans and can distinguish between the lists and link the right marketing campaign to the right clientele. **What do you dislike about Textedly?** I wish that there was an app and that we didn't need a magic link to sign in, but otherwise no big complaints. Customer service is very responsive and helpful. **What problems is Textedly solving and how is that benefiting you?** We use to fill gaps in our schedule and to send out sale alerts to potential and current clients. **Official Response from Emily O.:** > Hi Stephanie, We're thrilled to hear that Textedly has been a game-changer for your small business! Our custom lists and marketing campaign features are designed to make reaching your clients easier and more efficient. Thank you for your business! Best, Emily ### 26. Great product for any company **Rating:** 4.0/5.0 stars **Reviewed by:** Roby F. | IT Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Textedly?** It is a great tool for notifying our staff via text of system outages, emergency situations, and events. Great customer support and easy to use. **What do you dislike about Textedly?** I wish I could add phone numbers to textedly manually from the web portal **What problems is Textedly solving and how is that benefiting you?** Finding a way to notify our staff of things in bulk via text instead of email **Official Response from Ally Archer:** > We're glad to hear that Textedly has been a great tool for notifying your staff of system outages, emergencies, and events. Best, Ally ### 27. Quick, Easy Customer Connections **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Textedly?** It makes connecting to customers quick and easy! **What do you dislike about Textedly?** It can be very unintuitive and a bit janky. **What problems is Textedly solving and how is that benefiting you?** Easily connecting to customers via sms. **Official Response from Ally Archer:** > Thank you for sharing how Textedly has benefited you in connecting with your customers via SMS. If you need additional support, please chat in and we would love to help you navigate the product! Best, Ally ### 28. Repeatedly unable to register. **Rating:** 1.5/5.0 stars **Reviewed by:** Nicole L. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Textedly?** Extremely easy to use. intuitive interface, reasonable cost. **What do you dislike about Textedly?** I had this experience twice: once after my monthly subscription was cancelled (no longer using the app) and again after I had assistance to log in, my 14 day free trial lapsed. I could not access my account without assistance from customer service, and the second time, I gave up. My attempts to sign-in / log-in were caught in a loop of "you have an account, please log in" and "your account information is invalid." It was like my account existed, but didn't exist, and I could not regain access using my work email. So I gave up. **What problems is Textedly solving and how is that benefiting you?** My agency runs residential academic programs for youth. Textedly allows us to send reminders, updates, and notifications to participants, their families, and our staff. Last year we had a severe flood event in the community where our program was held, and I was able to provide safety information and updates to staff, participants and families in real time. **Official Response from Ally Archer:** > We appreciate your feedback and are sorry for the frustration you encountered. Our team will investigate the issues you faced with registration and account access to prevent similar challenges in the future. Best, Ally ### 29. Great Tool for Nonprofits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Textedly?** We love that we can plan, schedule, and in real time update our clients and participants on programs they are part of at our organization. **What do you dislike about Textedly?** We are limited on keywords due to pricing and being a nonprofit organization **What problems is Textedly solving and how is that benefiting you?** Accessing our clients convienently! **Official Response from Ally Archer:** > We're glad to hear that Textedly has been a great tool for your nonprofit organization in keeping your clients and participants updated on your programs. Instead of using Keywords to group your customers, you can use the "Tag" feature! Please chat in and we would be more than happy to assist you with that! Best, Ally ### 30. I Tried Textedly So You Don’t Have To — Here’s What I Found **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Marketing Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Textedly?** Textdly is incredibly easy to use, even for someone new to SMS marketing. What really stood out was the customer support—Brooke was by my side from sign-up through launching my first campaign. She made the whole process feel seamless. Plus, registering my toll-free number and getting 10DLC approval was surprisingly fast. **What do you dislike about Textedly?** The only downside I ran into was the limitation on audience segments or "keywords" with the basic plan. It would’ve been great to have a bit more flexibility there. **What problems is Textedly solving and how is that benefiting you?** We use Textdly to send product updates via text instead of email. Our primary audience isn’t at a desk—they’re on-site—and we've found they respond much better to SMS than traditional email communication. **Official Response from Emily O.:** > Hi Taylor, We're thrilled to hear that you found Textedly easy to use and that our customer support team, especially Brooke, provided a seamless experience for you. We appreciate your feedback about the limitation on audience segments and we do have a free feature for this called "Tags". Please chat in to support and we would be happy to help you with this feature! Best, Emily ### 31. The beginning of a good (business) relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Sara C. | Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Textedly?** I finally bit the bullet and admitted to myself that I can't text thousands of people at once. Textedly is who I decided to go with. Setup was a breeze. I’m a decently tech savvy, but they actually called to walk through everything — which I didn’t expect but was really appreciated. I'm sure I could have figured it out solo, but having someone on the phone made the whole thing super smooth. Plus it's not like you have questions until you're doing it, and having someone there helps. Oh and they've been reassuring when it comes to privacy (we are a research clinic). The UX has been great so far too, straightforward, and not overwhelming (which is a plus when you're starting on a brand new platform). I am happy. **What do you dislike about Textedly?** Haven't had an issue so far - maybe cheaper pricing, but the pricing is fair for all the work I'm not having to deal with. We have a small/medium budget $1-5k per quarter. **What problems is Textedly solving and how is that benefiting you?** Time constraints - I have thousands of patients I would like to reach each month but not enough time to reach them. I've literally been doing it manually little be little each day. **Official Response from Ally Archer:** > We're thrilled to hear that you found our setup process smooth and appreciated our personalized support. We understand the importance of privacy, especially for research clinics, and we're glad to provide reassurance in that area. Thank you for your feedback! Best, Ally ### 32. Easy Platform with Quick, Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Textedly?** Easy platform and quick customer service **What do you dislike about Textedly?** Wish I could export answers from a specific text **What problems is Textedly solving and how is that benefiting you?** Mass comms to our clients and our clients are informed and we get quick answers **Official Response from Emily O.:** > Hi there, We're glad to hear that you find our platform easy to use and that our customer service has been helpful for you. We appreciate your feedback! You can also export your inbox replies and filter by date to identify the campaign. Thank you for being a valued customer! Best, Emily ### 33. Chatter was very helpful explaining why using tiny url prevented my messages form being delivered. **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan E. | Music Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Textedly?** Dependable, affordable great product support **What do you dislike about Textedly?** There's a lot of in and outs of creating a website with a privacy policy, learning why some messages can't be sent etc., but I think this is mostly textedly navigating the legal environment that constraints it **What problems is Textedly solving and how is that benefiting you?** Our school produces a podcast with announcements and some branding/organizational content we want to send to our parents. Texting it to parents instead of emailing has tripled our click through rate. **Official Response from Ally Archer:** > It's great to know that Textedly has been dependable, affordable, and has provided great product support for your school's podcast and announcements. The requirements are made by mobile carriers so we try to make it as seamless as possible for end users to gather this content to get approved! Best, Ally ### 34. Easy Stakeholder Communication Made Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Textedly?** The ease at which we can communicate with our stakeholders. **What do you dislike about Textedly?** Sometimes the site is hard to navigate. It is not always intuitive. **What problems is Textedly solving and how is that benefiting you?** Helping us communicate with hundreds of students needing to renew their scholarships. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to use for communicating with your stakeholders. We are currently working on a rebrand so big changes to come! Best, Ally ### 35. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Daylis S. | HR Asst., Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Textedly?** A feature on my account hadn’t been enabled, so I reached out via the chat support to get it resolved. Although the disclaimer mentioned it could take a few hours to connect with an agent, my case was addressed and resolved within just 20 minutes. **What do you dislike about Textedly?** I have not used the software enough to determine. **What problems is Textedly solving and how is that benefiting you?** A feature on my account hadn’t been enabled, so I reached out via the chat support to get it resolved. **Official Response from Ally Archer:** > We are glad to hear that our chat support was able to quickly address and resolve your issue. We strive to provide efficient and effective customer service. Best, Ally ### 36. Help with an operational issue was quick and correct. **Rating:** 5.0/5.0 stars **Reviewed by:** Henry M. | Chaos supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Textedly?** Textedly has very good pricing, but, they also provide excellent support. Over the years, I've had to have assistance two or three times. This last time, I had a live email response within minutes giving me exact instructions on what I did wrong. They understand questions and reply with help very quickly. **What do you dislike about Textedly?** I have not had a dislike since I joined them! **What problems is Textedly solving and how is that benefiting you?** I needed a service that easily let me update customers/followers and they provide this service very well and for a good price. **Official Response from Ally Archer:** > We're thrilled to hear that you had a positive experience with our support team! Providing quick and correct assistance is always our goal. Best, Ally ### 37. Easy Mass Texting to Created Groups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Textedly?** I like that we can send out mass text messages to different created groups **What do you dislike about Textedly?** I would like for it to be easier to create a group of different individuals **What problems is Textedly solving and how is that benefiting you?** They help us connect with groups of employees within different areas **Official Response from Ally Archer:** > We're glad to hear that you are enjoying the ability to send mass text messages to different groups. There are different ways to create groups! Please chat in and support would love to help you! Best, Ally ### 38. Efficient Communication with Personalized Touch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Textedly?** I like Textedly's practicality and its ability to personalize messages. It's a quick program that's easy to use and intuitive. Being able to personalize the messages gives them a nice personal touch that makes people connect with them more. **What do you dislike about Textedly?** I can't think of anything right now. **What problems is Textedly solving and how is that benefiting you?** Textedly provides quick access for communicating with our organization and alumni. I like its practicality and message personalization, making it intuitive to use and creating a personal touch that helps people connect more. **Official Response from Emily O.:** > Hi there! We're glad to hear that you appreciate our responsive customer support and affordable options. Thank you for choosing Textedly for your direct text outreach needs! Best, Emily ### 39. Simple, Smart and Personal! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | CEO/Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Textedly?** As a woman-owned small business in the mental health field, I was looking for something practical, professional, and easy to use and Textedly checked all the boxes. I needed a simple way to stay connected with my clients about things like appointments, birthdays, payment reminders, and holiday greetings, and this platform made that possible without overwhelming me. While my EHR system does offer appointment and birthday reminders, they charge per reminder, which quickly adds up. With Textedly, I get a set number of texts per month, making it more cost-effective and helping me streamline how I use communication across platforms. The platform is also very user-friendly, especially for someone like me, a proud Gen X’er pressing through the fast-moving tech world (smile). I was able to create contact lists, label groups, and now I can send out general messages or save templates to use as needed. One of my favorite features? Adding GIFs. My clients love that! It adds warmth and personality and in the mental health space, that little touch goes a long way. There are still features I haven’t explored yet (like payment collection or review requests), but that’s on me...I move at my own pace. I’ve been with Textedly for a year now, and the experience has been consistent and positive. Customer service is also a highlight. I may not have had a phone call (old-school habits die hard), but their chat and email support is responsive, helpful, and kind, which is more than I can say for other platforms I’ve tried. So, thank you, Textedly for giving me a smart, simple way to communicate with the people I serve, and for letting me put my personal spin on it along the way. **What do you dislike about Textedly?** Honestly, I don’t have anything to dislike. Any minor issues I’ve encountered. Like a login challenge related to the type of multi-factor authentication I was using were quickly addressed by their support team. Once that was resolved, everything has worked smoothly. It’s reassuring to know that if something does come up, they’re responsive and committed to resolving it. So at this point, there’s nothing I can genuinely say I dislike. **What problems is Textedly solving and how is that benefiting you?** Textedly has helped reduce my client cancellations significantly. By sending timely appointment reminders and check-ins, I’m able to keep communication clear and consistent which is especially important in the mental health field. Clients appreciate the gentle nudges, and I’ve noticed fewer no-shows and last-minute cancellations as a result. The platform solves the problem of inconsistent client engagement and costly reminder systems. Unlike my EHR, which charges per reminder, Textedly allows me to stay within a monthly message allotment. That flexibility helps me & my budget while still providing high-quality care. It’s streamlined my workflow, improved client accountability, and ultimately helped me run a more efficient and connected practice. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been such a valuable tool for your small business in the mental health field! It's great to know that our platform has helped you stay connected with your clients in a practical, professional, and cost-effective way. We appreciate your feedback and are glad to hear that our customer service team has been responsive and helpful. Thank you for choosing Textedly! Best, Ally ### 40. Effortless Setup and User-Friendly Experience with Textedly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Textedly?** Textedly is very straightforward, and easy to use. Customer support is excellent! **What do you dislike about Textedly?** Nothing really. I thought setting up our account would be burdensome bit it wasn't. **What problems is Textedly solving and how is that benefiting you?** Textedly helps with ease of communication with our members. Email set up seems tedious versus sending a text message. **Official Response from Ally Archer:** > We're thrilled to hear that you found Textedly straightforward and easy to use! Our team is dedicated to providing excellent customer support, so we're glad to hear that you had a positive experience. Best, Ally ### 41. Easy to use, excellent and prompt customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Textedly?** Overall, Textedly is a fantastic SMS service—simple, efficient, and backed by excellent support. Textedly has been a great tool for my work in communicating with research participants and donors. The platform is easy to use—I had no trouble getting started, and the interface is intuitive, making it simple to add new contacts, organize lists, and send messages efficiently. The customer service is has been excellent—responsive, helpful, and quick to resolve any issues. I also appreciate the number of features available, including scheduled messaging. **What do you dislike about Textedly?** One minor drawback is the lack of clear upfront information about the inability to send shortened links in messages. It would be helpful if this were more prominently noted in the guidelines or FAQ section to avoid any surprises, however when I reached out to customer service about the issue they got back to me quickly. **What problems is Textedly solving and how is that benefiting you?** Textedly has been helpful in streamlining communication with research participants and donors. One of the biggest challenges in research is maintaining consistent engagement. Textedly’s scheduled messaging makes it easy to send reminders, reducing no-shows. The platform also simplifies team coordination—instead of relying on scattered emails or phone calls, the quick, professional SMS updates that recipients actually read increases our efficiency, response rates and made our outreach more effective. Textedly has solved engagement gaps, logistical hurdles, and time-consuming outreach, allowing us to focus more on our research and less on chasing down participants. The customer service has also been great to work with by being quick to respond and solve any issues that do arise. **Official Response from Emily O.:** > Hi there, We're thrilled to hear that you find Textedly easy to use and that our customer service has been excellent for you. We appreciate your feedback and are glad to be able to support your work in communicating with research participants and donors. Best, Emily ### 42. Customer service is excellent, great overall value for the price I pay **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Educational Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Textedly?** Let's face it, SMS marketing can be a bit challenging to understand, at least for a layman like myself. I want to focus on doing what I do best and not have to monkey around with marketing tools. And I find I tend to make a ton of mistakes! Textedly's customer support is always on point and very quickly gets me moving in the right direction again. Very fast response time, every time I've asked for help, and accurate fixes for the errors/problems I have. Overall I find it to be a great value for what I pay. Thanks for the help today, Tess. **What do you dislike about Textedly?** There have been a couple times when I was surprised by a rate increase, but that's probably on me for not reading emails thoroughly. And when I've asked questions about fees/rates I get a clear, no BS answer from customer service. **What problems is Textedly solving and how is that benefiting you?** I run a weekly music series. I need to keep my audience informed of our schedule. Much of my audience base is older, like 50s plus. Using text marketing makes it easy for them to sign up. Just text in the keyword and you're done. This helps me avoid having to maintain a website, or a clunky email list, though I do use social media to supplement. **Official Response from Ally Archer:** > Hi Jeff, We're thrilled to hear that you find our customer service to be excellent and that Textedly provides great overall value for the price. We understand that SMS marketing can be challenging, and we're here to make it as easy as possible for you. Thank you for your feedback, and we're glad to have you as a satisfied customer. Best, Ally ### 43. Works Great—Nothing to Hate **Rating:** 5.0/5.0 stars **Reviewed by:** giovanni d. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Textedly?** works great i would recommend to anyone.. **What do you dislike about Textedly?** nothing wrong at all.................... **What problems is Textedly solving and how is that benefiting you?** reaching out to my members better **Official Response from Ally Archer:** > We're thrilled to hear that Textedly is working great for you and that you would recommend it to others. Thank you for your support! Best, Ally ### 44. Great Marketing Tool for Athletic Facility’s **Rating:** 5.0/5.0 stars **Reviewed by:** Peyton W. | Athlete Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Textedly?** A multitude of extensions within the software to do a bunch of different things for your business. Very easy to learn and understand. Sara from the support team was a great help for us, and got our account going very quickly, very responsive!! **What do you dislike about Textedly?** Nothing to say in regards to what I "dislike" with Textedly. **What problems is Textedly solving and how is that benefiting you?** Textedly is allowing me now to contact specific client groups within our clientele base. Textedly now allows me to contact/market to all our different groups but in a very timely manner. I save a lot of time being able to create a message to the selected, and then not waste anytime and contact another group. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly to be a great marketing tool for your athletic facility! We're glad to hear that Sara from our support team was able to assist you effectively. Thank you for your feedback! Best, Ally ### 45. Best platform to use for SMS campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime R. | Communications and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Textedly?** There aren't any other platforms that compare to Textedly. I like the features and the quick responses from support. It allows my company to reach members directly through SMS campaigns, which in today's world is much more convenient. I like the ease of use with navigating through the dashboard and different plans. I also can appreciate the annual and monthly options with annual options giving you more messages per month. That's just awesome! **What do you dislike about Textedly?** There isn't much to dislike about Textedly, it is honestly one of the best platforms to use to get the most out of your plan. Even if you shop around, you won't find another platform that offers all of the features that Textedly does with their prices. The customer support is also amazing which is hard to find. They are transparent about things like character counts and upgrades. **What problems is Textedly solving and how is that benefiting you?** Textedly has solved the issue of us being able to get information to members through SMS. We benefit hugely from Textedly by getting important information to our members in a fast, more convenient way. Through Textedly, we are able to send links to our members to direct they straight to their portal to make payments which benefits us and them. We are also able to maintain reports accurately through the report functions to prove that Textedly is the best option for us to use. **Official Response from Ally Archer:** > We're thrilled to hear that you are enjoying the features and quick support from Textedly! It's great to know that our platform is helping your company reach members directly through SMS campaigns. Best, Ally ### 46. Thank you Textedly! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Textedly?** Textedly is a great product to help me get in touch with my organization's members. I love it! **What do you dislike about Textedly?** I do not dislike anything about Textedly! **What problems is Textedly solving and how is that benefiting you?** How to reach my community quickly and easily. **Official Response from Ally Archer:** > We're thrilled to hear that you had an outstanding support experience and that the onboarding process was effortless. Our team is dedicated to providing top-notch customer service, and we're glad to hear that it made a positive impact on your experience with Textedly. Best, Ally ### 47. Great for Targeted Lists, But Limited Keyword Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Textedly?** Being able to create more than one bulk text list to target specific customers in our marketing. Very easy to add customers and send out texts. **What do you dislike about Textedly?** Not being able to change keywords once created. **What problems is Textedly solving and how is that benefiting you?** Sending bulk texts save us hours of time. **Official Response from Emily O.:** > Hi there! We're glad to hear that Textedly is helping you target specific customers and save time with bulk texts! Support is here to help with assisting you with changing your keywords, as we make it easy to delete any keyword and create a new one, or even transfer your contact list to a different keyword if desired. Thank you for being a valued Textedly customer! Best, Emily ### 48. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Textedly?** We have used Textedly for 2 years now, and have been thrilled with our experience. It was a bit of a learning curve at first, but each time I needed assistance their customer service team was there to help within hours (sometimes even within minutes!). The platform is, for the most part, user friendly and quick to learn. It has helped our company to integrate clear communication to our clients to make sure they do not miss any important information. **What do you dislike about Textedly?** We dislike the fact that the texts we pay for each month expire if we have not used them. We are a travel agency, so we have months where we have to send thousands of messages when a trip is coming up, and other months where we do not send a single message. For the months where we have trips we end up paying extra for extra messages, when we have previously gone several months paying for messages and not using a single one. It would be nice if they could roll over so we could use the messages we have paid for, and not have to pay for additional messages. The other item that would be helpful would be for there to be an option to text in Spanish without having to use more messages for "Special Characters". About half our clientele is Spanish speaking, and when we text them we have to remove all the accent marks in the messages. They think this is strange when it comes through, but if we don't we have to use quite a few more messages to communicate with them just because of the accent marks. **What problems is Textedly solving and how is that benefiting you?** Textedly is allowing us to send messages directly to people's phones. We previously communicated only through Email, but people would miss emails, they would get buried in the other emails they received, they were hard to find, etc. People are much more responsive to text messages, as that is how they are used to communicating with people. It feels more personal, and allows them to get the message quickly and in a way they will see it immediately and be able to find it quickly later on. **Official Response from Emily O.:** > Hi Victoria, Thank you for your positive feedback! We're glad to hear that our customer service team has been able to assist you quickly and effectively. We appreciate your input on the expiration of messages and the need for a Spanish texting option. We will definitely take your suggestions into consideration for future improvements. Best, Emily ### 49. Tough Transition but Overall solid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Textedly?** The customer service has been great. Every time I've had an issue, I have gotten either a text or call reply fairly quickly. They're always pleasant on the phone as well **What do you dislike about Textedly?** Uploading contacts only works one specific way. On my previous platform it was very very easy to import contacts and groups. The aches and pains of learning a new platform hurt a little more than usual. I also had 2 numbers on my last platform and it was never an issue. I didn't know that even though I wasn't using the 2nd number, I still got charged for it before cancelling. Also paying for text customization didn't feel great. I guess overall, my previous platform felt like an all-inclusive package at a great rate, vs I feel like i've gotten nickel and dimed on this platform. **What problems is Textedly solving and how is that benefiting you?** I need a way to notify my customers when I am going to be in their area, am offering service, am running a sale, or any other exciting company news. **Official Response from Ally Archer:** > We're glad to hear that you've had a positive experience with our customer service. We understand that transitioning to a new platform can be challenging, and we appreciate your feedback about the contact uploading process and the additional charges. We will take your comments into consideration as we continue to improve our services. Best, Ally ### 50. Effortless Client Communication with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** serena w. **Reviewed Date:** October 10, 2025 **What do you like best about Textedly?** I love how easy it was to set up Textedly and import our client list. The customer service was excellent and very supportive throughout the process. The MMS messaging feature is incredibly useful for informing clients about specials, which has led to more bookings each week. **What do you dislike about Textedly?** I would like more messages for MMS messaging since that's the only form I use for Textedly. **What problems is Textedly solving and how is that benefiting you?** I use the product to quickly inform 800 clients about specials and deals, increasing weekly bookings. **Official Response from Ally Archer:** > We're thrilled to hear that you found Textedly easy to set up and that our customer service was excellent! We appreciate your feedback about the MMS messaging feature and will take your suggestion for more messages into consideration. We're glad to hear that Textedly has been beneficial in increasing your weekly bookings. Best, Ally ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A37%3A33+-0500&secure%5Bsession_id%5D=085803aa-1e30-4b83-b5fc-4198c1e448b6&secure%5Btoken%5D=d48b6e4a4aaa9b6096e4c0775408471363b8870d19b6509401bddc0f47d93822&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textedly Features **Messenger** - Sequencing - AI - Customization Interface **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Analysis** - Campaign Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Security and privacy - AI Voice Assistants** - Encrypted communication **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,866 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews)