--- title: Textedly Reviews meta_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1388 reviews by the users' company size, role or industry to find out how Textedly works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1388 scale: '5' date_modified: '2026-07-20' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,388 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. (336 reviews) - Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. (323 reviews) - Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. (257 reviews) - Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. (141 reviews) - Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. (134 reviews) - User-Friendly (118 reviews) - Simple (108 reviews) - Easy Setup (106 reviews) - Easy Communication (104 reviews) - Messaging (87 reviews) **What users dislike:** - Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. (93 reviews) - Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. (79 reviews) - Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. (58 reviews) - Users find the **learning curve challenging** with setup and initial processes being complex and unclear. (57 reviews) - Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. (52 reviews) - Poor Customer Support (49 reviews) - Difficult Setup (42 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (38 reviews) - Text Limitations (34 reviews) - Pricing Issues (32 reviews) ## Textedly Reviews ### 1. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Textedly?** It was a great experience - easy to set up and use. More than met our expectations and needs! **What do you dislike about Textedly?** All worked really well - there are no dislikes. **What problems is Textedly solving and how is that benefiting you?** Helped to easily reach a large number of participants. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly was easy to set up and use, and that it exceeded your expectations. Thank you for sharing your positive experience! Best, Ally ### 2. Handled everything Professionally **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck R. | Director of Ministry Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Textedly?** Provided a service of exactly what we needed for the season we needed it. Easy to usetlize. Responsive in communication. **What do you dislike about Textedly?** Great to work with, the only service offered was texting. **What problems is Textedly solving and how is that benefiting you?** Solved mass information gathering **Official Response from Ally Archer:** > We're glad to hear that Textedly provided the service you needed for the season and that you found it easy to use. Best, Ally ### 3. Review 6-12-25 Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Textedly?** Pretty user friendly, fast, customer support was great **What do you dislike about Textedly?** Website interface can be updated to a more streamlined, integrated landing page without going to different sections **What problems is Textedly solving and how is that benefiting you?** Able to schedule messages **Official Response from Ally Archer:** > We're glad to hear that you found Textedly user-friendly and fast, and that you had a great experience with our customer support team! Best, Ally ### 4. Great with AMAZING customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Benefits Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Textedly?** The functionalty of being able to send mass texts. The abilty and ease of it all takes a lot of the stress off of everything. The customer service is top notch and beyond helpful. **What do you dislike about Textedly?** Might seem over whelming at first with all the features. **What problems is Textedly solving and how is that benefiting you?** I work in the insurance industy. We tend to do large enrollments with employees (who have signed text consents) that work different shifts, schedules and daily life things. Being able to send them a message to help get them to schedule at a time and day that best suits them makes my life, my teams life, business owners life, HRs life and employees life a lot easier. **Official Response from Emily O.:** > Hi Benjamin, We are thrilled to hear that you are enjoying the functionality of being able to send mass texts and that our customer service has been top notch. We understand that the features may seem overwhelming at first, but we are here to help you navigate through them. Thank you for sharing how Textedly is benefiting you in the insurance industry! Best, Emily ### 5. Textedly Set Up Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mytien G. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Textedly?** There is staff on hand to help you create and set up an account with all the necessary moving parts through their message center. The staff are friendly, very knowledgable, and do their best to help you with whatever your texting goal might be. The app is also just easy to use in general with all the correct labeled tabs and notifications. **What do you dislike about Textedly?** The account set up takes a few days for everything to be completed but it is still pretty easy to use. There are a few lot of authentication factors and hoops to jump through but it was really no problem. **What problems is Textedly solving and how is that benefiting you?** Textedly is allowing me to mass text my office's patients so that we can inform them of office updates and any special events or promotions we have. **Official Response from Emily O.:** > Hi there, We're glad to hear that you found our staff friendly and knowledgeable, and that our message center was helpful in setting up your account. We strive to make the app easy to use and are constantly working to improve the user experience. Best, Emily ### 6. Easy and simple to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Russell N T. | Country Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Textedly?** I can quickly create a custom message and sent it to all my contacts in minutes. Not everyone reads emails or posts, but just about everyone reads a simple text sent to their phone. I really enjoy the quick responses from my contacts. I appreciate you pay for the features from the App store that you need and or want. **What do you dislike about Textedly?** The fee structure for sending messages is close to pay as you need, but I find I end up paying for and not able to use all the credits that I purchased. It's a lose/win set up. **What problems is Textedly solving and how is that benefiting you?** The primary reason I am using Textedly on a regular basis is the fact I can send a customized message extremely quickly to all my contacts that I know they will recieve and read. **Official Response from Ally Archer:** > Hi Russell, We're glad to hear that you find Textedly easy and simple to use, and that you appreciate the quick responses from your contacts. We understand your concern about the fee structure and the unused credits, and we are constantly working to improve our pricing model to better suit our users' needs. Best, Ally ### 7. Fast & easy way to reach my clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Textedly?** All of my clients were easy to reach quickly! I wasnt concerned about an email going to junk mail during a time sensitive event. **What do you dislike about Textedly?** Cannot think of anything that was a problem. **What problems is Textedly solving and how is that benefiting you?** Reaching all of my clients via text at one time without having to give out my personal cell phone number **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has made it easy for you to reach your clients quickly and efficiently! Best, Ally ### 8. User-Friendly Experience with No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Textedly?** The platform is user-friendly, and I’ve found their customer service to be excellent. Adding and removing contacts is also a straightforward process. **What do you dislike about Textedly?** I have no complaints; everything functions perfectly. **What problems is Textedly solving and how is that benefiting you?** I needed to change my account email to a new email address. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly user-friendly and our customer service excellent. We strive to make adding and removing contacts as easy as possible. Best, Ally ### 9. Easy to use marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Textedly?** It has an easy to use interface and customer support is quick to respond. **What do you dislike about Textedly?** I wish sending an image didn't require so many credits **What problems is Textedly solving and how is that benefiting you?** keeping in touch with clients on the field who don't regularly check email **Official Response from Emily O.:** > Hi there, We're glad to hear that you find our interface easy to use and that our customer support is responsive. We appreciate your feedback about the credit requirement for sending images and will take it into consideration for future improvements. Best, Emily ### 10. Excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy W. | Tech Support (Contractor), Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Textedly?** How easy it was to get in touch with someone that was apart of the team **What do you dislike about Textedly?** Nothing to note. Everything is simple to use. **What problems is Textedly solving and how is that benefiting you?** It allows us to remain in contact with our event registrants so that they are aware of any changes to our upcoming events. **Official Response from Ally Archer:** > We're thrilled to hear that you found it easy to get in touch with our team! Our goal is to always be accessible and responsive to our customers' needs. Best, Ally ### 11. So helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Anita A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Textedly?** Paige was so helpful in getting my new line working properly. She was quick to help and kind in her communication! **What do you dislike about Textedly?** The approval process for my new line took longer than anticipated. **What problems is Textedly solving and how is that benefiting you?** Providing a texting service to increase my show up rate for masterclass registrants **Official Response from Emily O.:** > Hi Anita! We're glad to hear that Paige was able to assist you effectively! We apologize for any delay in the approval process and appreciate your feedback. We understand the importance of a quick setup and will work to improve this process in the future. Best, Emily ### 12. "Not Possible" isn't in their culture or vocabulary! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin D. | Field Education Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Textedly?** We have used Textedly off and on for 6-7 years. Growing with them, leaving them for a short time, but always come back when we need the true experts. The swift action and communication from EVERY SINGLE TEAM MEMBER I have had the pleasure of working with can in no way be summed up in a few sentences. I have made out of the ordinary inquiries as to certain functions that aren't common, and EVERY SINGLE TIME, they take the ball, run with it, and SCORE! Thank you so much to everyone, James, you have the most elite team I have ever worked with, makes me want to work with you all! Thank you Olivia, Emily, Sara, and anyones else I forgot. The speed of delivery, professionalism, knowledge base, and pure "can do" attitiude & actions will ALWAYS put you at the very top, right where you are, and right where you belong! **What do you dislike about Textedly?** That I don't work for them! I love what I do career-wise, but if I ever had to make a change, I would be knocking on Textedly's door. That team is just too good to be stoped! **What problems is Textedly solving and how is that benefiting you?** The speed to contact with specific marketing campaigns and segmentation/automation/integration capabilities makes this marriage flawless! **Official Response from Ally Archer:** > Hi Justin, We are thrilled to hear about your positive experience with Textedly! Our team takes pride in providing swift action, excellent communication, and out-of-the-box solutions to meet our customers' needs. Best, Ally ### 13. Billing Assistance from Emily **Rating:** 5.0/5.0 stars **Reviewed by:** OMNI D. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Textedly?** Easy to use to send and schedule messages to employees. Easy to manage contacts. **What do you dislike about Textedly?** The only thing I do not like about textedly is that when adding an attachment or emoji to a text increases the amount of messages it will use to send. **What problems is Textedly solving and how is that benefiting you?** Textedly is assisting our company in communicating with hundreds of employees and relaying important information and updates in a timely manner. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to use for sending and scheduling messages to your employees, as well as managing contacts. Best, Ally ### 14. The service "JUST WORKS", the staff is extremely helpful to address any issues that may arise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Textedly?** The user interface in Textedly is quite good. It is inuitive and easy to navigate. The staff is knowledgable and attentive. **What do you dislike about Textedly?** I had a recent issue where I was having issues logging into the website, but Sarah fixed the issue for me right away. She obviously knows what she is doing, apart from being pleasant. **What problems is Textedly solving and how is that benefiting you?** We live in a hurricane prone area, and with 100+ bus operators on our staff, it is important to get the word out quickly. Textedly is our #1 tool for getting this job done, bar none. **Official Response from Ally Archer:** > Thank you for sharing your experience with Textedly. We're committed to providing excellent service and support, and we're glad to hear that our staff, particularly Sarah, was able to assist you effectively. We understand the importance of quick communication in emergency situations and are proud to be your top choice for this. Best, Ally ### 15. Very simple to use. Cost effective marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Textedly?** The UI is great and it's easy to add numbers. **What do you dislike about Textedly?** My text campaigns follow major holidays and so I sometimes don't get the value of my subscription during off months. **What problems is Textedly solving and how is that benefiting you?** My emails don't get read but the texts do. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to use and cost-effective for your marketing needs. We appreciate your feedback about the timing of your text campaigns and will take it into consideration for future improvements. Best, Ally ### 16. Easy to use interface to manage subscriptions and sent group texts out effectively. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Textedly?** Customer service is quick to assist with any issues. I find the interface fairly intuitive and easy to navigate. It allows us to send quick updates to our subscribers with images easily. **What do you dislike about Textedly?** Costs can quickly mount especially when sending out images or multiple texts especially if you have a larger list. For example, if you have 1,000 subscribers and the message will cost 3 messages per subscriber, it'll be 3,000. **What problems is Textedly solving and how is that benefiting you?** Easily manage subscriptions and to stay compliant with current regulations in sending out texts to our subscribers to update them on events and new campaigns we may have. **Official Response from Ally Archer:** > We're glad to hear that you find our interface easy to use and that our customer service has been helpful. We understand your concerns about costs and are constantly working to provide the best value for our services. Best, Ally ### 17. Excellent Platform even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Textedly?** Textedly is very easy to use. I love their interface, and it was very easy to get set up on the platform. Before sending my first SMS message to employees, I had a couple of questions for customer support regarding best practices. They were very fast in getting back to me and very thorough with their answers. We will be using this platform at least once a month to start but I can see how much it will enhance out communication with all employees. Textedly has all of the features that we needed to keep our employees up to date, and it was so easy to integrate with some of the other platforms we use. **What do you dislike about Textedly?** To date, i have not disliked anything with Textedly is constantly improving there platform and very receptive to suggestions **What problems is Textedly solving and how is that benefiting you?** Textedly gave us another means to commuincate with our employees other than sending an email. **Official Response from Ally Archer:** > Hi Scott, We're thrilled to hear that you found Textedly easy to use and that our customer support team was able to assist you quickly and thoroughly. We look forward to continuing to enhance your communication with your employees! Best, Ally ### 18. Textedly is Effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Liza C. | VP of Programs & Events, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Textedly?** Textedly is easy to use and allows you to communicate back and forth with your contacts. It's an effective way to send quick messages and reminders. **What do you dislike about Textedly?** I would prefer if Textedly had an app to streamline responses to contacts on a mobile device. The only way to do this is by signing in to the mobile website. Additionally, it would be nice if Textedly didn't charge for each user. **What problems is Textedly solving and how is that benefiting you?** It's allowing us to communicate instantly with our contacts through their mobile device. **Official Response from Emily O.:** > Hi Liza, We're glad to hear that you find Textedly easy to use and effective for communicating with your contacts. We appreciate your feedback about wanting a mobile app and will take it into consideration for future updates. Thank you for sharing your experience with us! Best, Emily ### 19. A better way to communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Textedly?** It's simple and easy to use. You can be up and running quickly and reaching your team quickly! **What do you dislike about Textedly?** Making sure I have enough credits in order to be able to send the messages I need to send. My usage vaires month to month. **What problems is Textedly solving and how is that benefiting you?** I'm able to communicate with my broader team quickly and pass along timely information even when that team is changing. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly simple and easy to use! We understand that managing credits can be a concern, and we offer flexible pricing options to accommodate varying usage. We appreciate your feedback and are constantly working to improve our service. Best, Ally ### 20. Customer service is always really helpful and responsive! **Rating:** 4.0/5.0 stars **Reviewed by:** Kearstyn M. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Textedly?** The customer service chat box is incredible. I love how easy they make things. **What do you dislike about Textedly?** It is harder to cancel or pause the membership than it should be. **What problems is Textedly solving and how is that benefiting you?** Reaching more clients who do not receive my emails. **Official Response from Ally Archer:** > We're glad to hear that you find our customer service helpful and responsive! We strive to make things easy for our users. Best, Ally ### 21. I needed to set up text campaigns to reach out to admitted but unenrolled college applicants **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Textedly?** Full service and flexible, I was able to use triggers **What do you dislike about Textedly?** Things were not intuitive or well communicated on the time frames required to get set up. My expectations were not in line. **What problems is Textedly solving and how is that benefiting you?** deliverability to young people not using email as much **Official Response from Ally Archer:** > We're glad to hear that you found Textedly to be full service and flexible, and that you were able to use triggers for your text campaigns. We apologize for any confusion regarding the set-up time frames and will work to improve our communication in that area. Best, Ally ### 22. Good so far but a little frustrating at first. **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon W. | president/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Textedly?** seems like ease of use and upfront pricing **What do you dislike about Textedly?** registering your number was super frustrating **What problems is Textedly solving and how is that benefiting you?** hopefully time. bulk texting **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to use and appreciate our upfront pricing. We apologize for the frustration with registering your number and will work to improve that process. We understand the importance of time-saving bulk texting and are committed to providing a seamless experience for our users. Best, Ally ### 23. Wonderful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Director of Events and Campaigns, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Textedly?** Hailey M. went above and beyond to help me get our account set up. She called last week and I was on the way to a meeting and I asked her to send along more information, and she did. I was having a hard time figuring out the right way to set up text to vote and I asked if she had time to help me set up our account. She set a time with me and walked me through the steps and made sure it was set up. She also said she would check the next day to make sure our number was active. She really went above and beyond and did it with a smile in her voice. I am so glad I got connected with her because she made this whole experience very easy. **What do you dislike about Textedly?** The website wasn't super clear that they offered text to vote as an option. **What problems is Textedly solving and how is that benefiting you?** We are having a business pitch competition and will use textedly for our guests to vote on their favorite presentation. It will be nice to have an interactive element to our fundraising event. **Official Response from Ally Archer:** > Hi Taylor, Thank you for sharing your positive experience with Hailey M.! We're thrilled to hear that she provided exceptional service and made the setup process easy for you. Best, Ally ### 24. Easy to use, and support is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Congregational Church G. | Communications Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Textedly?** You can upload a large list of contacts, and be selective about which ones receive a particular text. When you get stuck, the support is super. **What do you dislike about Textedly?** Your contact list does not alphabetize the order of your contacts, but you can conduct a search. **What problems is Textedly solving and how is that benefiting you?** Contacting immediately specific groups within our organization. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to use and that our support has been helpful for you. We appreciate your feedback about the contact list organization, and we'll take it into consideration for future improvements. Best, Ally ### 25. Textedly Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Textedly?** I personally love the team in the service department. Everyone has been nothing but kind and helpful when we needed help figuring things out. It was so cool, I was trying to see if the website was legit when I first signed up, and then I got a call from a team member... AN ACTUAL HUMAN CALLED, no AI, no robot, no pre-recorded call, an actual human, asking if i needed anything, and thanked us for using the service, and said that if i ever needed any help, to save their number and don't hesitate to reach out. Can't find customer service like this much anymore in 2025. **What do you dislike about Textedly?** Downsides are just some minor issues that more closely correspond to being fairly new and a small business, such as no app and no way to add a second number to have the main number transferred to, etc. However, nothing is too big of an inconvenience. **What problems is Textedly solving and how is that benefiting you?** what arent they XD they are so helpful. they helped me figure out the sms and calling features and how to make it more user friendly for myself and my partner **Official Response from Ally Archer:** > We're thrilled to hear that you've had such a positive experience with our service department! Our team is dedicated to providing exceptional customer service, and we're glad to hear that it has made a difference for you. Best, Ally ### 26. A great communication service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Textedly?** I love being able to easily communicate with our contact list. It is simple to send or schedule a message. I like that I can reply to questions if someone replies back to the message I send. **What do you dislike about Textedly?** It is a little pricy for our nonprofit, but it seems to be worth it overall. **What problems is Textedly solving and how is that benefiting you?** People are much more likely to read a text than an email anymore, so we know our information is at least being seen by the recipients. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to use and effective for communicating with your contact list. We understand your concern about pricing, and we're constantly working to provide the best value for our customers, including nonprofits. Best, Ally ### 27. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Brian M. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Textedly?** I'm still setting up my account and have not been able to take full advantage of their products yet but so far the support has been great. **What do you dislike about Textedly?** Takes a long time to set up. Kind of expensive. **What problems is Textedly solving and how is that benefiting you?** contacting many people at once. **Official Response from Ally Archer:** > We're glad to hear that you've had a great experience with our customer support. We strive to provide excellent service to all our customers. Best, Ally ### 28. Good customer service, platform could be more user-friendly. **Rating:** 2.5/5.0 stars **Reviewed by:** Monica A. | Optimization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Textedly?** Customer Service response is quick and helpful. They typically have guide us in figuring out the issues or services we need help with. We use the service very regularly and have been able ot leverage our business needs using Textedly. **What do you dislike about Textedly?** Platform could be more userfriendly in terms of managing contacts and campaigns. For example, you can't change/rename a key-word. There are limits to the keywords. The services offered could be more robust. Every month we need to purchase additional services (such as text messages or additional key words.)The feedback potential as a customer is limited because the data we can download is limited (so we can't do our own analyses on the ROI.) **What problems is Textedly solving and how is that benefiting you?** Customer reminders and conversion. ### 29. Easy Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria C. | Event Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Textedly?** How accessible it is! The support is so quick! **What do you dislike about Textedly?** The begining process took a little bit before I could actually use the service! **What problems is Textedly solving and how is that benefiting you?** I need to send out mass communication for an event and it is making it easy to get out communication fast **Official Response from Ally Archer:** > We're glad to hear that you find Textedly accessible and that our support is quick! We apologize for any delays in the beginning process and appreciate your feedback. We're happy to hear that Textedly is helping you send out mass communication for your event efficiently. Best, Ally ### 30. Super helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Textedly?** Team is very helpful and always willing to answer questions **What do you dislike about Textedly?** There were too many options on the table and that made it complicated to understand. **What problems is Textedly solving and how is that benefiting you?** It helps get our messages out to our conference attendees quickly! **Official Response from Ally Archer:** > We're glad to hear that our team has been helpful to you! We understand that having many options can be overwhelming, and we're working on simplifying the platform for a better user experience. Best, Ally ### 31. User-friendly and great fast support! **Rating:** 4.5/5.0 stars **Reviewed by:** Yulissa M. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Textedly?** That I can upload multiple contacts from a spreadsheet! Made things so much easier. Also, today was the first time I had to contact support and I was very impressed with how fast they were able to walk me through my questions. **What do you dislike about Textedly?** That all messages are in one tab or space. I'd like for their to be a messages tab for each keyword. **What problems is Textedly solving and how is that benefiting you?** Helping us reach our community about important matters that can help them. Newsletters and emails weren't as efficient as they were not always opened. Texts, though, are mostly seen. **Official Response from Emily O.:** > Hi Yulissa, We're glad to hear that you find our support fast and user-friendly! We appreciate your feedback about the messages tab and will definitely take it into consideration for future improvements. Thank you for using Textedly to reach your community with important information! Best, Emily ### 32. User friendly way to send mass communication to employees who aren't onsite!! **Rating:** 5.0/5.0 stars **Reviewed by:** Missy C. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Textedly?** I like how simple it is to send out mass texts using Textedly. You simply write your message and choose which contacts you would like to have it sent to. It allows you to create groups on the platform if your business has multiple business units, field vs office workers, etc. It also allows you to schedule texts ahead of time, so if you need something to go out Monday morning, you can schedule that the week before and it will send when you need it to. **What do you dislike about Textedly?** I would say the only down side I have for Textedly is that your initial group of messages you buy, make sure you buy enough for 2 texts. Before you can send your first original text you compose, one has to go out introducing users to the platform, which takes away half of the texts you buy at first. **What problems is Textedly solving and how is that benefiting you?** My company recently had an employee outing at a baseball game, and we needed to get word out to all of our workers in the field to make sure they RSVP as well as give all the details. We were able to get a great turnout for the game and received the right amount of RSVPs, rather than guessing and overpaying for employees who wouldn't be able to make it. **Official Response from Emily O.:** > Hi Missy, We're glad to hear that you find Textedly user-friendly for sending mass communication to offsite employees. The ability to create groups and schedule texts ahead of time is a great feature for businesses with diverse work units. Thank you for being a valued Textedly customer! Best, Emily ### 33. Textedly is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Student ministry Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Textedly?** I have enjoyed working with the people at Textedly, everyone has been very nice and quick to respond to my questions and needs. They are always kind and polite **What do you dislike about Textedly?** I think there could be a discount for non-profits or even churches as it is a little pricey for a church **What problems is Textedly solving and how is that benefiting you?** This is helping me get reminders out to students who come to the ministry on Wednesday nights. **Official Response from Ally Archer:** > Hi Andrew, We're thrilled to hear that you have had a positive experience with our team at Textedly! We strive to provide excellent customer service and quick responses to all inquiries. Best, Ally ### 34. User-Friendly Platform with Excellent Support and Some Room for Improvement" **Rating:** 5.0/5.0 stars **Reviewed by:** Antolin P. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Textedly?** This is a really easy-to-use and user-friendly platform. Also, their customer service support and onboarding team were invaluable in setting up our account. Very reliable service. You can count on every message to be delivered and you will be able to reach out to your audience with confidence. **What do you dislike about Textedly?** we found it dificult to manage SMS deliveries when sending to batches of contacts from a big set... **What problems is Textedly solving and how is that benefiting you?** We were able to reach out to thousands of our clients from our customer based, to get their ACA insurance renewed, avoiding this way lapse in their coverage **Official Response from Emily O.:** > Hi Antolin, We're thrilled to hear that Textedly has been instrumental in helping you reach thousands of clients and ensure the renewal of their ACA insurance. We appreciate your feedback about the difficulty in managing SMS deliveries to large contact batches, and we will use this to enhance our platform for a better user experience. Best, Emily ### 35. We love textedly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Textedly?** It's super effective and efficient when running a business. **What do you dislike about Textedly?** Getting someone re-subscribed is extremely difficult. **What problems is Textedly solving and how is that benefiting you?** Communication with multiple customers at once, is so nice. **Official Response from Emily O.:** > Hi there, We're glad to hear that Textedly has been effective and efficient for your business! We appreciate your feedback about re-subscriptions, and we'll work on making that process easier for you. Thank you for using Textedly to communicate with your customers! Best, Emily ### 36. Leveled Up Recruitment for Our Summer Camps! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Textedly?** Textedly is incredibly user friendly. The descriptions for each section of the site are well thought-out and make it easy for the user to get the most out of their Textedly experience. The implementation process was simple for our organization. **What do you dislike about Textedly?** I wish that you could add individual contacts from an uploaded list in an easier way. Going through and searching for/checking the individual contacts makes for a very lengthy process when you have a list of over 950 contacts. **What problems is Textedly solving and how is that benefiting you?** Textedly is giving us the opportunity to recruit very easily for our summer camps. We have gotten many sign-ups using Textedly as our recruitment method! **Official Response from Ally Archer:** > We're glad to hear that you find Textedly user-friendly and that the implementation process was simple for your organization. We appreciate your feedback about adding individual contacts and will take it into consideration for future improvements. Best, Ally ### 37. Textedly is easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Textedly?** Textedly is easy to use, and it's nice to be able to reply to people in the software. **What do you dislike about Textedly?** As a charity, cost is always the biggest drawback for any software. **What problems is Textedly solving and how is that benefiting you?** Textedly provides another method to speak with people. **Official Response from Emily O.:** > Hi there! Thank you so much for your feedback! It's great to hear that Textedly is providing another method for you to communicate with people. We're committed to helping our customers connect with their audience effectively. Best, Emily ### 38. Easy, convenient, fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Textedly?** It is very user friendly, allows you to send variety of messages **What do you dislike about Textedly?** Nothing so far! Everything has been good **What problems is Textedly solving and how is that benefiting you?** It is very easy to use so I don't have to worry about my EMR **Official Response from Emily O.:** > Hi there! We're glad to hear that you find Textedly easy, convenient, and fast to use! We strive to provide a user-friendly platform for sending a variety of messages. If you ever have any questions or need assistance, feel free to reach out to our customer support team. Best, Emily ### 39. Efficient simple messaging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | Talent Acquisition - Senior Corporate Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Textedly?** We run a dragstrip and need an easy way to mass communicate with our racers and staff weekly. I can send mass texts and get responses via the website, then easily export those responses into an excel spreadsheet. The customer service has always been excellent, they are so quick to reply in their chat feature. **What do you dislike about Textedly?** WOULD ABSOLUTELY LOVE A MOBILE APP!!!!!!! **What problems is Textedly solving and how is that benefiting you?** I'm able to communicate back and forth with Textedly using a local number and message nearly 100 people at the same time. **Official Response from Ally Archer:** > Hi Kelsey, We're glad to hear that Textedly has been able to meet your mass communication needs efficiently. We appreciate your feedback about the mobile app and will definitely take it into consideration for future improvements. Best, Ally ### 40. Tremendous Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikole H. | Reputation Management + Social Media Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Textedly?** As a newer user of the platform, but one who is not new to various texting platforms, it is a huge relief to work with a company that has such responsive and legitimately helpful people on their team. It makes all the difference in the world to not feel as though I'm fumbling around in the dark trying to get us set up. **What do you dislike about Textedly?** Thus far, I have not experienced any aspects of the platform that I've disliked. The interface is well-designed and intuitive, it hasn't been difficult to sign up, upload contacts, nor send message. The experience is solid, and the customer service could not be better. **What problems is Textedly solving and how is that benefiting you?** Textedly keep us right in front of our valued clients, allowing us to communicate marketing messages and flash sales at a moment's notice. It truly allows for the kind of flexibility that every organization needs these days. **Official Response from Ally Archer:** > Hi Mike, We're glad to hear that you find Textedly easy to use and user-friendly. You can mass delete contacts! Please chat in and one of our reps can show you how! Best, Ally ### 41. Easy to use system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Textedly?** It’s an affordable one way texting system that meets our needs as a construction company with employees on multiple job sites **What do you dislike about Textedly?** Challenging to get people to resubscribe **What problems is Textedly solving and how is that benefiting you?** Company wide mass cell phone notifications **Official Response from Ally Archer:** > We're glad to hear that Textedly is meeting your company's needs for affordable one-way texting on multiple job sites. Best, Ally ### 42. Efficient and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** alexis r. | Assistant Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Textedly?** What I like best about Textedly is its simplicity and ease of use. The platform makes it effortless to send mass text messages to large groups, while still allowing for personalized communication. Its intuitive interface, scheduling features, and real-time analytics make it perfect for managing outreach and engagement efficiently. Additionally, Textedly's integration capabilities with other tools and its reliable delivery system ensure that messages reach recipients quickly, keeping everyone informed and connected. It was also easy to implement with staff, making it user-friendly for everyone involved. The customer service was excellent. Although I didn’t use Textedly frequently, I appreciated its simplicity compared to other programs **What do you dislike about Textedly?** I don’t have any issues with Textedly; I simply didn’t have a use for the program anymore **What problems is Textedly solving and how is that benefiting you?** Textedly solves the problem of efficiently communicating with large groups through text messaging. For me, it made it easy to send notifications to employees about upcoming events and meetings, ensuring that everyone stayed informed and connected. Its simplicity and reliability in delivering messages helped streamline communication and improve engagement. **Official Response from Emily O.:** > Hi Alexis, We are so happy to hear that Textedly has helped your mass messaging be low stress and effortless! We love to hear how our platform is helping solve your business needs. Best, Emily ### 43. Great service that's reasonably priced with FAST customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh G. | Senior Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Textedly?** It's very user-friendly and the customer support is top notch. I don't think I've ever waited more than 2 minutes to be connected with someone and it's very easy to talk with someone. Most places now use AI bots and you have to go through 10+ steps to be connected with a real human. But at Textedly, its quick and easy. **What do you dislike about Textedly?** I've had a few hiccups where I sent a text, I get a pop up that says it wa sent successfully, but then it does not go through successfully. But again, the support team is always quick to help. **What problems is Textedly solving and how is that benefiting you?** We were looking for a way to stay in front of our partners more often and are known for our market updates. Textedly allows us to send relevant updates right to the thing our partners use most (their Phones), helping us build brand awareness and loyalty. **Official Response from Emily O.:** > Hi Ashleigh, Thank you for your positive feedback! We're glad to hear that you find our service reasonably priced with fast customer support. We apologize for any hiccups you've experienced with sending texts, but we're pleased that our support team has been quick to assist. We appreciate your business and look forward to continuing to help you stay in front of your partners and build brand awareness. Best, Emily ### 44. The Best Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | HR Recruiter/Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Textedly?** The user friendly setup and operation makes communication with my team a breeze. **What do you dislike about Textedly?** I wish there was a smaller message package option for smaller businesses. **What problems is Textedly solving and how is that benefiting you?** Textedly is actively solving company wide communication issues that haunted the workforce. **Official Response from Emily O.:** > Hi Amy, We're glad to hear that you find Textedly user-friendly and effective for communicating with your team. We appreciate your feedback about the message package options and will take it into consideration for future improvements. Best, Emily ### 45. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi P. | Storm Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Textedly?** Fast response time and efficent. Great customer service! I like i can eaisly integrate my other applications. **What do you dislike about Textedly?** Wish there was an app. Sometimes i miss texts that come in. **What problems is Textedly solving and how is that benefiting you?** Fast notifications to our Subcontractors because fast response time helps in our industry **Official Response from Ally Archer:** > We're glad to hear that you appreciate our fast response time and efficient customer service. We are constantly working on improving our services, and we appreciate your feedback about the app. We will definitely take that into consideration for future developments. Best, Ally ### 46. Textedly has helped our small business better communicate with our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Brent B. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Textedly?** We've been using Textedly for about two months now and I have to admit, I am thrilled with the value that we have gotten for the price. Similar texting platforms that I researched were significantly more expensive and did not offer the same capability. One of the main things that has stuck out to me is the free inbound text messages. This has allowed me to accumulate significantly more opportunities when reaching out to customers. Additionally, this platform has allowed us to send/receive text messages from our toll-free numbers which is a huge plus as a small business that is less than three years old. We need every opportunity to communicate with our customers possible, and Textedly provides another phenomenal tool to do just that. One other thing I would mention, is the customer support is the best I have ever seen from a software team. They are quick, efficient, and knowledgeable. Specifically, Paige has been a huge help. We are thrilled and I cannot say enough. If you are on the edge about this platform, take the jump. You will not regret it. **What do you dislike about Textedly?** The phone number verification process is a little bit harder than I was expecting which required a request to the Customer Support for assistance. **What problems is Textedly solving and how is that benefiting you?** Textedly has had a significant positive impact on our ability to communicate with our customers. Over time, we began to find that the best and easiest way to quickly communicate with our customers is to SMS text message them. This resulted in me sending hundreds of text messages from my personal phone number which became a mess almost immediately. Textedly to the rescue... We did not have a platform in place to effectively text our customers and now that we use Textedly, I can avoid using my personal cell phone for business. I can stress enough how much better our communication has gotten as a result of this platform. **Official Response from Emily O.:** > Hi Brent, We're thrilled to hear that Textedly has been such a valuable tool for your small business! We're glad to provide affordable and effective communication solutions, including free inbound text messages and the ability to send/receive texts from toll-free numbers. We appreciate your feedback on our customer support, and we're delighted to hear that Paige has been a huge help. We apologize for any inconvenience with the phone number verification process and we'll continue to work on improving that experience. Thank you for choosing Textedly! Best, Emily ### 47. Textedly is a powerful tool for effective text communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Textedly?** Textedly is user-friendly and delivers messages quickly, perfect for staying connected with customers. Plus, their customer support is quick and excellent! **What do you dislike about Textedly?** Probably the cost of extra messages. I hope they can make it more affordable. **What problems is Textedly solving and how is that benefiting you?** Textedly helps us deliver our promotional messages to our customers efficiently. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly user-friendly and efficient for staying connected with your customers. We appreciate your feedback about the cost of extra messages and will take it into consideration for future improvements. Best, Ally ### 48. Very helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Keller Williams N. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Textedly?** The platform is simple to use and there are a lot of great features for sending out mass texts to various groups of people. The support team is very friendly and responds to inquiries in a timely manner. **What do you dislike about Textedly?** I wish you could add a contact to multiple keywords at the same time. **What problems is Textedly solving and how is that benefiting you?** Getting the word out about iumportant events and classes to all of the real estate agents in our office. **Official Response from Emily O.:** > Hi there! Thank you so much for your positive feedback! We're happy to hear that Textedly is helping you get the word out about important events and classes to real estate agents. We'll take note of your suggestion about adding a contact to multiple keywords and pass this feedback along to the team. Thank you for being a valued customer! We appreciate your business. Best, Emily ### 49. Textedly! The Perfect SMS Tool For Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Textedly?** I like the convenience of reaching my subscribers via text and all the many integration features Textedly offers as you grow. Customer support is very responsive and prompt. Textedly is also very easy to use, even for those who are not tech-savvy. **What do you dislike about Textedly?** My only current dislike is not having an affiliate link to share with others. I am an advocate for generating income by sharing products I enjoy using in my business. I also would like to bring back Tagging. Tagging is a great feature to have. **What problems is Textedly solving and how is that benefiting you?** Textedly provides for me ease of use of getting people inside my sms subscription and ease of use getting my Marketing messages out. **Official Response from Emily O.:** > Hi there! We're glad to hear that you find Textedly convenient and easy to use, and that our customer support has been responsive. We appreciate your feedback here! The tagging feature still exists for you to use, please chat in to support and we would be happy to show you how to use this! Best, Emily ### 50. Is much easier to work with than many others we have had **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Textedly?** Textedly has a clean, efficient dashboard that allows one to compose a message quickly and drill into the audience to get the correct group to send it to. They do allow a limited personalization and import system is good with a detailed explaination of numbers that were not accepted. And, they have some great help folks, including Paige, who helped greatly when we had an issue. We're a charity that helps with food for families in need, and operate a homeless shelter, a free medical clinic and a soup kitchen. In addition, we have a program that provides toys for families at Christmas and which uses hundreds of volunteers to acomplish this. **What do you dislike about Textedly?** Unfortunately, the personalization function is very limited to the available 'hard-wired' fields they have. We work around it using some of these fields for our purpose of telling clients what time they are to come in. It is a one-time add on cost of $28 to impletement personalization for your account. Additionally, the Keywords are expensive for an operation such as ours. **What problems is Textedly solving and how is that benefiting you?** We have to tell clients what time to come in, and for Food Services clients, to keep them in the program and not become sick, to constantly check on them for their needs. **Official Response from Emily O.:** > Hi there, Thank you for your feedback. We understand the importance of personalization and are continuously working to enhance our features to better meet the needs of our users. We appreciate your input and will take it into consideration for future improvements. We are so glad you are loving our service! Best, Emily ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+23%3A31%3A33+-0500&secure%5Bsession_id%5D=81ab9bbd-7487-4721-b5f9-605190292131&secure%5Btoken%5D=c4997ce2a3ee57974640c553fcefb9af95a8513648c7242448e47e7ea49d3fd9&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textedly Features **Messenger** - Sequencing - AI - Customization Interface **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Analysis** - Campaign Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Security and privacy - AI Voice Assistants** - Encrypted communication **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,866 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews)