Textedly Reviews & Product Details

Excellent customer service! The Textedly team has been quick to respond to every question and extremely helpful throughout our setup and brand registration process. Their support made everything easy to understand and complete. Review collected by and hosted on G2.com.

We have yet to find anything we dislike. Review collected by and hosted on G2.com.

I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. Review collected by and hosted on G2.com.

I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. Review collected by and hosted on G2.com.

I appreciate the simplicity of the service. It is easy to get messages set up and sent out. Review collected by and hosted on G2.com.

The ability to save a draft of a text message you are currently working on would be fantastic. Right now, you either have to complete the text being sent, or leave the page and start over. Review collected by and hosted on G2.com.

So nice to be able to schedule messages to go out and not have to worry about them Review collected by and hosted on G2.com.

Nothing really! We never have complaints Review collected by and hosted on G2.com.

I enjoy having the live chat available where I talk to a real human, not just an AI bot. I also enjoy having access to a phone number and inbox. The phone number gives me a number I feel safe sharing publicly online, and the inbox makes it easy to manage responses that I get, especially because I can have notifications coming in on my computer. The live chat feature has always been helpful when I have questions regarding my account. I did a lot of research when I first chose Textedly, and it was very competitive price-wise and seemed very user-friendly. Review collected by and hosted on G2.com.

The plan structure isn't the best. Instead of unlocking a specific number of messages per month and having them expire, I would prefer to choose an annual plan where I unlock a certain number of messages that last the year. And then if I need to add more to my message credits, I could do that at any time. That way, the plan could be more flexible for my needs instead of me paying for messages that I never use each month. I could get started with Textedly quickly and easily, but then I had to figure out how to add the phone number in and it did seem slightly complicated. It's also very, very difficult to change your plan or to cancel your subscription or pause your subscription or switch to data storage, those things are not available without a live chat. And that is my biggest frustration to using Textedly as I've had different seasons where I've needed to use it more and then other seasons where I needed to use it less, yet I'm always paying the same rate and can't easily pause or cancel or adjust my payment schedule. So it really didn't serve me well in that. I had to spend a lot of time on live chat to be able to pause my account as needed. Responses on the chat also take a very long time, so each chat I have to spend an average of 20-30 minutes for one request. Review collected by and hosted on G2.com.

I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. Review collected by and hosted on G2.com.

The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. Review collected by and hosted on G2.com.

It was very user friendly and customer support was always helpful Review collected by and hosted on G2.com.

I didn't receive notifications when someone responded to my text so I'd have to check the inbox frequently. I'm uncertain if it was apart of my plan or not. Review collected by and hosted on G2.com.

That we can send a bulk text to all employees at one time. It is easy to use and saves me so much time. All in one spot and it is very fast Review collected by and hosted on G2.com.

Nothing really it does all I need to get done Review collected by and hosted on G2.com.

I like that Textedly saves me from having to manually send hundreds and thousands of messages. It's nice that it helps me segment my target audiences at a granular level. It's a massive time saver and helps me keep clean lists. I also appreciate the support I received from Sara and Noah during the initial setup, they were very helpful. Review collected by and hosted on G2.com.

I'm finding Textedly not very intuitive. I've made mistakes like confusing tags with keywords and had a campaign delayed for days because I thought it was submitted correctly when it wasn't. The site doesn't suggest what's missing or provide helpful pointers, and I wish it was more interactive, guiding me through each necessary step before progressing. I also struggled to understand approval codes like 10DLC and the purpose of tags. It took hours to figure things out, which was frustrating. Some tutorial videos could really help improve the experience. The initial setup wasn't very smooth either, largely due to government-related bureaucracy. Review collected by and hosted on G2.com.

I like that Textedly allows us to segment our contacts into groups. This makes it easy for us to perform targeted messaging. The interface is also easy to use. Review collected by and hosted on G2.com.

To message a particular subgroup ("tag"), you have to navigate to the Contacts tab rather than the Messages tab. It'd be better if "tags" could be selected from the Messages tab. Review collected by and hosted on G2.com.