Textedly Reviews & Product Details

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Seller

Textedly

Discussions

Textedly Community

Languages Supported

English

Solution Type

All-in-One

Overview by

James K

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by Textedly.

14-Day Free Trial

Free Trial

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Textedly Integrations

(13)

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Textedly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Textedly, and what problem is it built to solve?

Textedly is an SMS marketing platform designed to help small and mid-level businesses grow. It brings bulk texting, text-to-pay, and review features together for business text messaging.

What languages does Textedly support?

Textedly supports 1 language: English.

What company sizes and industries is Textedly the best fit for?

Textedly has a particularly strong fit signal among small businesses and mid-market teams, with positive use also represented in several industries. The most visible segments include:

Company size — Small businesses and mid-market organizations, with enterprise teams represented as well.
Industries — Nonprofit organizations, construction, higher education, retail, real estate, and healthcare.

How long does it take to implement Textedly across a team?

Getting Textedly live is most commonly reported as taking under a month, though the experience can vary, particularly when number registration is involved.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also common
1–3 months	Less common

What customer support options does Textedly provide, and how do users find the overall support experience?

Textedly provides phone, email/help desk, and chat support, with 24/7 live-rep coverage. The support experience is often described as responsive, friendly, and useful for resolving setup and account questions, though some users encounter slower or less helpful interactions.

What is the experience like for teams switching to Textedly from another tool?

Moving to Textedly from other texting and marketing tools—including EZ Texting, SimpleTexting, Remind, and Mailchimp—has been driven by needs such as lower costs, easier mass messaging, or a simpler interface. The transition can bring faster, more straightforward group communication and responsive support, though number registration and initial setup may still take effort.

What features or capabilities could make Textedly even more useful?

Textedly could be more useful with stronger contact organization, improved mobile access, and deeper campaign insights. Recurring improvement requests include:

Contact management — Make tags, groups, and contact updates more flexible, including easier subgroup targeting and duplicate detection.
Mobile access — Provide a more capable mobile experience for sending messages and managing replies away from a computer.
Reporting — Add more detailed analytics and engagement tracking for campaigns.
Message composition — Offer more room for longer messages and clearer visibility into how characters and media affect message usage.

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Stephanie V.

Small-Business (50 or fewer emp.)

10/22/2026

"Reliable Product with Easy Access to Human Phone Support"

4/5

What do you like best about Textedly?

It's easy to reach a human on the phone to help. Their product is reliable. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

The dashboard is a bit cumbersome. I set up a recurring text and the steps were inelegant. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Stephanie,

Thank you for sharing your experience! We’re glad our reliable service and accessible phone support are helping you keep your community informed with timely texts, images, and links. We appreciate your feedback about the dashboard and recurring-text setup, and we’ll share it with our team. Thank you for choosing Textedly!

Best,

Emily

Verified User in Higher Education

Small-Business (50 or fewer emp.)

Originally submitted 9/6/2024

"Flexible SMS Platform"

4/5

What do you like best about Textedly?

I like the flexibility that Textedly supports. I manage several student groups and I'm able to add them in one account and send targetted or group messages without hassle. And customer service is A+. Would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I do wish that the tags would be enough versus having to purchase different keywords. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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We're glad to hear that you find Textedly flexible and easy to use for managing multiple student groups. We appreciate your feedback on the tags and keywords, and we'll take it into consideration for future improvements. Thank you for recommending Textedly!

Verified User

Small-Business (50 or fewer emp.)

9/15/2026

"Effortlessly Professional Communication with Textedly"

5/5

What do you like best about Textedly?

I find Textedly easy to use and understand, which makes the whole process of communicating with customers much smoother. If I have any questions, I like that I can easily reach out to the help desk or chat with someone to get the answers I need. I also appreciate that Textedly allows us to text using a business number instead of personal ones, making our communications more professional. The ability to build and access a customer database efficiently is something I value a lot, and the setup process was incredibly straightforward, just needing to follow their processes correctly. I also appreciate the keyword feature, which helps our business run more smoothly by allowing us to provide information instantly when customers text with a keyword. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Just when you are trying to register your number and it gets rejected the email recieved was to vague. It should tell the person why it was rejected. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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Thank you for sharing your positive experience with Textedly! We're thrilled to hear that you find our platform easy to use and appreciate the ability to reach out to our help desk for assistance. We understand your feedback regarding the rejection email for registering a number and will work on providing more detailed information in those cases. We're glad to hear that Textedly is helping you maintain professional communication with customers and efficiently build your customer database. If you have any further questions or feedback, please feel free to reach out to us. We're here to help!

Best,

Ally

Mike T.

Marketing Consultant

Small-Business (50 or fewer emp.)

10/6/2026

"Easy to Use, Fairly Priced, and Helpful Support"

5/5

What do you like best about Textedly?

Textedly is easy to use and priced reasonably compared to the others. I recently had a problem with a message going out and they were able to help me correct it and gave me a credit for my issue. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

No downsides as of yet. We've been using them for about a year. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Mike,

Thank you for sharing your experience! We’re glad Textedly has been easy to use, affordable, and helpful when you needed support. It’s great to hear that quick customer updates are helping you share sales and specials.

Best,

Emily

Verified User in Photography

Small-Business (50 or fewer emp.)

10/16/2026

"Thorough and Powerful—Textedly Helps Me Grow and Stay Connected"

5/5

What do you like best about Textedly?

I like how thorough it is and it however it allows me to rapidly grow business and keep in touch with clients. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Just the registration process to get the 10 DCL Number can be a little bit of a headache, but besides that everything else about Textedly is great, that registration process is not entirely up to them anyways, but they did help me through it, which I'm thankful for. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

Thank you for sharing your experience! We’re glad Textedly helps you grow your business and stay connected with clients. We know the 10DLC registration process can be more involved, so we’re happy our team could guide you through it.

Best,

Emily

Plated By An Epicure .

Small-Business (50 or fewer emp.)

10/26/2026

"Easy Mass Texting and Helpful Support, but Pricey for Small Businesses"

5/5

What do you like best about Textedly?

I use Textedly to send mass order links by text for my meal prep ordering system. It’s very user friendly, and setup was very simple. I like that I can text people without messaging each person individually and keep track of things easily. Customer service is quick to help. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I find Textedly’s pricing a little high for my small business. I only use the texting feature. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

Thanks for sharing your experience! We’re glad Textedly makes it easy to send order links, stay organized, and get help when you need it. We understand that pricing can be a challenge for a small business using one feature, and we appreciate your feedback. Thank you for your continued partnership!

Best,

Emily

Anthony C.

Small-Business (50 or fewer emp.)

Originally submitted 6/29/2026

"Efficient Mass Messaging, But Watch for Hidden Fees"

3.5/5

What do you like best about Textedly?

I like how easy it is to text people, upload lists, and keep track of customers. This ease makes it valuable for sending monthly texts to all my customers, helping me stay top of mind with them, run holiday and summer sales, and inform them about local events. The initial setup of Textedly was very smooth for me. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I think they should not nickel and dime as much on little features and add-ons. I also think that it would be nice if the upload was easier and didn't have to reorganize a spreadsheet. And I also think that it would be nice if there weren't as many hidden fees. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Anthony,

We're glad to hear that you find Textedly easy to use and that it has been valuable for your business. We appreciate your feedback, and we will take it into consideration for future improvements. Thank you for being a Textedly customer!

Best,

Emily

Jacques L.

Enterprise (> 1000 emp.)

7/7/2026

"Cost-Effective, Intuitive, and Easy to Delegate"

4.5/5

What do you like best about Textedly?

I use Textedly at our higher education institution to notify students for non-emergency messages and events. It provides a cost-effective way to contact students, which beats email since they don't use it as their primary communication means. I find Textedly intuitive and appreciate the easy upload of contacts. I also like the ability to create sub-accounts for individual departments like Financial Aid and Bursar, which allows delegation of responsibility, so a single person isn’t burdened with sending all the texts. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

The upload form for contacts has too many required columns - I'd prefer just first name, phone number, and tags. Also, remove the requirement for tags to differentiate between upload files; I preferred how Texting Base did it. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Jacques,

Thank you for sharing your positive experience with Textedly! We're glad to hear that it's providing a cost-effective and intuitive solution for your higher education institution's communication needs. We appreciate your feedback and thank you for being a Textedly customer!

Best,

Emily

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

7/29/2026

"Smooth, Reliable Group Messaging with Smart Keyword Organization"

5/5

What do you like best about Textedly?

I can send a message to a large group but they each receive it as one text. I can organize groups under keywords and using the product is smooth. It always perform reliably and quick. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

One thing I noticed is I used the phrase "nerf guns" for an event coming up and the message wasn't sent even though it displayed for me it had sent. So no-one I was sending the message to got the message but I was shown that it sent out. It wasn't till people told me they never got it that I went back and requested support and was told this had happened. Better communication may be helpful in the future. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

We're glad to hear that you find Textedly's group messaging and keyword organization features helpful for your organization's communication needs. We appreciate your feedback and will work on improving our communication and support for such situations in the future.

Best,

Emily

Fina B.

OFFICE MANAGER

Mid-Market (51-1000 emp.)

8/28/2026

"Transforms Real Estate Communication Instantly"

5/5

What do you like best about Textedly?

I like that Textedly is quick and easy to use. The support is amazing, and it's great for faster communication, especially in urgent matters. The cutest emojis help us communicate more effectively with agents, and what's really nice is that they can respond back without us getting charged. I also appreciate how easy it is to set up with a real estate business, making the transition faster. Plus, we received a bonus of 35,000 texts at no cost, which is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

There is nothing to dislike Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Fina,

We're thrilled to hear that you find Textedly quick and easy to use, with amazing support. We're glad our platform has helped improve communication and response times for your real estate business. Thank you for choosing Textedly! We greatly value your business.

Best,

Emily