Textedly Features
Consumer Intelligence (2)
Customer Feedback
This feature was mentioned in 25 Textedly reviews.
Provides a forum for customers to give feedback and data storage for company analysis.
Sentiment Analysis
25 reviewers of Textedly have provided feedback on this feature.
Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (3)
Revenue Reporting
25 reviewers of Textedly have provided feedback on this feature.
Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting
As reported in 24 Textedly reviews.
Helps monitor the overall performance of marketing efforts and brand establishment.
Dashboard
25 reviewers of Textedly have provided feedback on this feature.
Provides a centralized hub and management tools for all data points related to online reputation.
Media Monitoring (3)
Social Networks Monitoring
Based on 25 Textedly reviews.
Helps track and monitor social media trends and interactions.
Social Media Management
This feature was mentioned in 25 Textedly reviews.
Helps manage social messaging and measures the full impact of social campaigns.
Digital Media Monitoring
This feature was mentioned in 24 Textedly reviews.
Helps manage ad messaging and measures the full impact of digital advertising campaigns.
In-House Management (2)
Employee Performance
Based on 24 Textedly reviews.
Gives visibility into employee performance and each individual's impact on reputation initiatives.
Team Workflow
Based on 24 Textedly reviews.
Helps establish a workflow that allows team members to communicate effectively and collaboratively.
Analysis (1)
Campaign Analysis
This feature was mentioned in 231 Textedly reviews.
Measures impact and effectiveness of mobile marketing campaigns.
Campaigns (4)
Push Notifications
As reported in 228 Textedly reviews.
Pushes notifications or text messages to mobile devices
Bulk SMS
Based on 234 Textedly reviews.
Provides templates for mass mobile messaging campaigns
Two-Way Text Messaging
233 reviewers of Textedly have provided feedback on this feature.
Facilitates two-way text messaging to encourage consumer engagement and loyalty
Audience Segmentation
This feature was mentioned in 228 Textedly reviews.
Identifies the most granular audience segments based on actions, inactions, and user properties.
Messenger (3)
Sequencing
Based on 173 Textedly reviews.
Mapped-out responses for conversations.
AI
173 reviewers of Textedly have provided feedback on this feature.
Artificial intelligence (AI) and chatbot involvement.
Customization Interface
This feature was mentioned in 171 Textedly reviews.
Quality of interface for designing and customizing conversation maps.
Channels (5)
Social Media
Based on 166 Textedly reviews.
Conversations enacted over social media.
Website
Based on 165 Textedly reviews.
Conversations enacted through embedding or pop-ups on websites.
Text Message (SMS)
Based on 170 Textedly reviews.
Conversations enacted through text message (SMS).
Voice Assistants
As reported in 162 Textedly reviews.
Conversations enacted through voice assistants.
Other
This feature was mentioned in 158 Textedly reviews.
Conversations enacted through other channels.
Customers (4)
Targeting
Based on 168 Textedly reviews.
Overall quality of customer targeting based on needs or situations.
Profiles
As reported in 166 Textedly reviews.
Creation and modification of customer profiles based on conversations.
Analytics
Based on 168 Textedly reviews.
Reporting based around specific and overall conversation results.
Lead Gathering
164 reviewers of Textedly have provided feedback on this feature.
Capture and organization of leads from conversations.
Grammar (3)
Grammar Check
Checks for grammar errors like misspellings, sentence run-on, etc.
Tone Check
Evaulates emotional tone of words written.
Sentence Formatting
Ensures sentences are formatted properly.
Formatting (3)
Plagiarism Check
Checks for instances of plagirism.
Style Editor
Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.).
Citation Finder
Finds and formats citations for works mentioned.
Content (3)
Idea Recommendation
Recommends ideas for topics based on the content written.
Content Generation
Generates sentences, paragraphs, or papers based on sample text or a topic.
Form Generation
Generates a form based on information presented.
Product Type (2)
Standalone Application
Application is available as a standlone product.
Plugin
Application is available as a plugin used with another document creation product.
Text Messaging (7)
Bulk SMS
Based on 576 Textedly reviews and verified by the G2 Product R&D team.
Enables users to send mass text message campaigns
Two-Way Text Messaging
Based on 538 Textedly reviews and verified by the G2 Product R&D team.
Facilitates two-way text messaging to encourage consumer engagement and loyalty
Text Scheduler
Based on 539 Textedly reviews and verified by the G2 Product R&D team.
Provides the ability to schedule single or bulk text messages to recipients on a specific date and time
Automatic Replies
Based on 476 Textedly reviews and verified by the G2 Product R&D team.
Provides automatic text message replies to recipients
MMS Marketing
Based on 476 Textedly reviews and verified by the G2 Product R&D team.
Sends out multimedia via text messages, such as coupons, pictures, and audio
Personalization
Based on 527 Textedly reviews.
Offers features for personalizing text messages based on customer information or past behavior
Transactional SMS
454 reviewers of Textedly have provided feedback on this feature.
Allows users to establish automated workflows and triggers to deliver transactional text messages
SMS Platform (4)
Reporting
Based on 480 Textedly reviews and verified by the G2 Product R&D team.
Provides pre-built or customizable performance reports
Automation
Based on 469 Textedly reviews and verified by the G2 Product R&D team.
Automates tasks and features for added convenience
Text-to-Landline
This feature was mentioned in 359 Textedly reviews.
Text enables landline phones so users can receive text messages sent to an existing business number
Short Codes
438 reviewers of Textedly have provided feedback on this feature.
Provides businesses with 5- to 6-digit short codes for running text marketing campaigns
Messaging Channels (3)
SMS Messaging
288 reviewers of Textedly have provided feedback on this feature.
Ability to send reminders via SMS messaging to a mobile device
Voice Messaging
This feature was mentioned in 246 Textedly reviews.
Ability to send reminders via voice messaging
Two way messaging
265 reviewers of Textedly have provided feedback on this feature.
Ability to support a two way messaging/conversation between customer and customer support agent
Administration (3)
Scheduling
This feature was mentioned in 276 Textedly reviews.
Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages
Triggered Notifications
Based on 256 Textedly reviews.
Provides the ability to automate notifications based on user behavior
Integrations
As reported in 248 Textedly reviews.
Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Based on 16 Textedly reviews.
Allows users to generate text based on a text prompt.
Automation (3)
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Autonomy (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention.
Contextual Response Generation
Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Allows the AI agent to analyze customer sentiment and adjust responses accordingly.
Knowledge Base Utilization
Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
Provides users the ability to interact with the AI agent in multiple languages for global support.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection
Provides users the ability to automate gathering and analyzing customer feedback after interactions.
Escalation Handling
Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.
Voice Recognition - AI Voice Assistants (1)
Voice Recognition
Helps in understanding different accents, dialects, and speech patterns.
Speech Synthesis - AI Voice Assistants (3)
Speech Synthesis
Helps to generate human-like speech responses.
Customizable speech
Provides customizable speech speed and intonation.
Multiple voice actions
Provides multiple voice options like gender, tone and style.
Security and privacy - AI Voice Assistants (1)
Encrypted communication
Allows communications to be secure and authenticated.
Compatibility - AI Voice Assistants (1)
Cross platform compatibility
Aids in syncing with multiple devices.
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
As reported in 79 Textedly reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 79 Textedly reviews.
Ability to break down and plan multi-step processes
Cross-system Integration
Based on 79 Textedly reviews.
Works across multiple software systems or databases
Natural Language Interaction
This feature was mentioned in 78 Textedly reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
79 reviewers of Textedly have provided feedback on this feature.
Anticipates needs and offers suggestions without prompting
Decision Making
This feature was mentioned in 78 Textedly reviews.
Makes informed choices based on available data and objectives
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Mobile Marketing (6)
Autonomous Task Execution
22 reviewers of Textedly have provided feedback on this feature.
Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 22 Textedly reviews.
Ability to break down and plan multi-step processes
Cross-system Integration
Based on 22 Textedly reviews.
Works across multiple software systems or databases
Adaptive Learning
22 reviewers of Textedly have provided feedback on this feature.
Improves performance based on feedback and experience
Proactive Assistance
As reported in 22 Textedly reviews.
Anticipates needs and offers suggestions without prompting
Decision Making
As reported in 22 Textedly reviews.
Makes informed choices based on available data and objectives
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
As reported in 17 Textedly reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
17 reviewers of Textedly have provided feedback on this feature.
Ability to break down and plan multi-step processes
Cross-system Integration
Based on 17 Textedly reviews.
Works across multiple software systems or databases
Adaptive Learning
As reported in 17 Textedly reviews.
Improves performance based on feedback and experience
Natural Language Interaction
As reported in 17 Textedly reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 17 Textedly reviews.
Anticipates needs and offers suggestions without prompting
Decision Making
Based on 17 Textedly reviews.
Makes informed choices based on available data and objectives





