[ Textedly Reviews ](https://www.g2.com/products/textedly/reviews) [ Textedly Reviews ](https://www.g2.com/products/textedly/reviews) # Textedly Features ##### ## Consumer Intelligence (2) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (3) Social Networks Monitoring Helps track and monitor social media trends and interactions. Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Digital Media Monitoring Helps manage ad messaging and measures the full impact of digital advertising campaigns. Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Analysis (1) Campaign Analysis Measures impact and effectiveness of mobile marketing campaigns. Show More ##### ## Campaigns (4) Push Notifications Pushes notifications or text messages to mobile devices Bulk SMS Provides templates for mass mobile messaging campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Audience Segmentation Identifies the most granular audience segments based on actions, inactions, and user properties. Show More ##### ## Messenger (3) Sequencing Mapped-out responses for conversations. AI Artificial intelligence (AI) and chatbot involvement. Customization Interface Quality of interface for designing and customizing conversation maps. Show More ##### ## Channels (5) Social Media Conversations enacted over social media. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Voice Assistants Conversations enacted through voice assistants. Other Conversations enacted through other channels. Show More ##### ## Customers (4) Targeting Overall quality of customer targeting based on needs or situations. Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Lead Gathering Capture and organization of leads from conversations. Show More ##### ## Grammar (3) Grammar Check Checks for grammar errors like misspellings, sentence run-on, etc. Tone Check Evaulates emotional tone of words written. Sentence Formatting Ensures sentences are formatted properly. Show More ##### ## Formatting (3) Plagiarism Check Checks for instances of plagirism. Style Editor Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.). Citation Finder Finds and formats citations for works mentioned. Show More ##### ## Content (3) Idea Recommendation Recommends ideas for topics based on the content written. Content Generation Generates sentences, paragraphs, or papers based on sample text or a topic. Form Generation Generates a form based on information presented. Show More ##### ## Product Type (2) Standalone Application Application is available as a standlone product. Plugin Application is available as a plugin used with another document creation product. Show More ##### ## Text Messaging (7) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## SMS Platform (4) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns Show More ##### ## Messaging Channels (3) SMS Messaging Ability to send reminders via SMS messaging to a mobile device Voice Messaging Ability to send reminders via voice messaging Two way messaging Ability to support a two way messaging/conversation between customer and customer support agent Show More ##### ## Administration (3) Scheduling Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages Triggered Notifications Provides the ability to automate notifications based on user behavior Integrations Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Automation (3) Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Document Processing Allows users to automate the handling, processing, and management of documents. Show More ##### ## Autonomy (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Customer Query Resolution - AI Customer Support Agents (5) Automated Ticket Resolution Allows the AI agent to autonomously resolve customer queries without human intervention. Contextual Response Generation Enables the AI agent to provide accurate answers based on the context of customer inquiries. Sentiment Analysis Allows the AI agent to analyze customer sentiment and adjust responses accordingly. Knowledge Base Utilization Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. Multilingual Support Provides users the ability to interact with the AI agent in multiple languages for global support. Show More ##### ## Customer Interaction Automation - AI Customer Support Agents (4) Proactive Customer Outreach Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. Feedback Collection Provides users the ability to automate gathering and analyzing customer feedback after interactions. Escalation Handling Allows the AI agent to identify when issues require human intervention and escalate them appropriately. Workflow Optimization Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. Show More ##### ## Voice Recognition - AI Voice Assistants (1) Voice Recognition Helps in understanding different accents, dialects, and speech patterns. Show More ##### ## Speech Synthesis - AI Voice Assistants (3) Speech Synthesis Helps to generate human-like speech responses. Customizable speech Provides customizable speech speed and intonation. Multiple voice actions Provides multiple voice options like gender, tone and style. Show More ##### ## Security and privacy - AI Voice Assistants (1) Encrypted communication Allows communications to be secure and authenticated. Show More ##### ## Compatibility - AI Voice Assistants (1) Cross platform compatibility Aids in syncing with multiple devices. Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Mobile Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Conversational Marketing (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![SlickText](https://images.g2crowd.com/uploads/product/hd_favicon/c12f70cd905fbc5b96708ce575b49c7c/slicktext.svg "SlickText") SlickText 4.8/5 (1,853) ](https://www.g2.com/products/slicktext/reviews) [ ![SimpleTexting](https://images.g2crowd.com/uploads/product/hd_favicon/e77e4a305087d9dd285cd9dd42cbb826/simpletexting.svg "SimpleTexting") SimpleTexting 4.7/5 (626) ](https://www.g2.com/products/simpletexting/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5 (3,972) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/textedly/competitors/alternatives) Textedly Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9f9c76e88f4ff9b703cc8f804e33bf87/simpletexting.jpg "Product Avatar Image") SimpleTexting 4.7/5 (642) [ Compare Now ](https://www.g2.com/compare/simpletexting-vs-textedly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0a28e5c54882ddb1865f6e6c2184706e/ez-texting.png "Product Avatar Image") EZ Texting 4.5/5 (744) [ Compare Now ](https://www.g2.com/compare/ez-texting-vs-textedly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7441fc8f40f32dff95af4e9a83e1a038/slicktext.png "Product Avatar Image") SlickText 4.8/5 (1,865) [ Compare Now ](https://www.g2.com/compare/slicktext-vs-textedly) ##### Categories on G2 [ AI Writing Assistant ](https://www.g2.com/categories/ai-writing-assistant)[ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents) [ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Mobile Marketing ](https://www.g2.com/categories/mobile-marketing)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Proactive Notification ](https://www.g2.com/categories/proactive-notification) Show More ##### Explore More [ What are the top-rated event marketing platforms for trade shows? 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