Top Free Complaint Management Software

Check out our list of free Complaint Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Complaint Management Software to ensure you get the right product.

View Free Complaint Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
18 Complaint Management Products Available
View all Complaint Management Software
View all Complaint Management Software
Zendesk for Customer Service
(6,757)4.3 out of 5
Optimized for quick response
3rd Easiest To Use in Complaint Management software
View top Consulting Services for Zendesk for Customer Service
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.7
    8.3
    Priority Case Alerts
    Average: 8.5
    8.4
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,011 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.4
Two-Way Communication
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,011 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Salesforce Service Cloud
(7,204)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Complaint Management software
View top Consulting Services for Salesforce Service Cloud
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    All-Employee Access
    Average: 8.7
    8.7
    Priority Case Alerts
    Average: 8.5
    8.7
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    UH
    I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
    Verified User in Consumer Goods
    AC
    The customisation options provide numerous integrations with a variety of features, such as dashboards, analytics, case management, manual forms,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
All-Employee Access
Average: 8.7
8.7
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
Verified User in Hospital & Health Care
UH
I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
Verified User in Consumer Goods
AC
The customisation options provide numerous integrations with a variety of features, such as dashboards, analytics, case management, manual forms,... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,855 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
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Zoho Desk
(7,409)4.4 out of 5
9th Easiest To Use in Complaint Management software
View top Consulting Services for Zoho Desk
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.7
    8.3
    Priority Case Alerts
    Average: 8.5
    8.3
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AK
    The agent interface makes it easy for agents and teams to keep track of tickets. The platform is very customizable, with changes easy to make and... Read review
    AK
    I like this help desk solution because it has powerful capabilities that streamline our communication with our customers. Zoho Desk is an... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
AK
The agent interface makes it easy for agents and teams to keep track of tickets. The platform is very customizable, with changes easy to make and... Read review
AK
I like this help desk solution because it has powerful capabilities that streamline our communication with our customers. Zoho Desk is an... Read review
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,068 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
Freshdesk
(3,721)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Complaint Management software
View top Consulting Services for Freshdesk
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    All-Employee Access
    Average: 8.7
    8.6
    Priority Case Alerts
    Average: 8.5
    8.8
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    Ease, availability, cost, and tools Read review
    Marketing T.
    MT
    Good blend of features and relative simplicity Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.6
Priority Case Alerts
Average: 8.5
8.8
Two-Way Communication
Average: 8.5
Verified User in Information Technology and Services
AI
Ease, availability, cost, and tools Read review
Marketing T.
MT
Good blend of features and relative simplicity Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,042 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Front
(2,429)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Complaint Management software
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    All-Employee Access
    Average: 8.7
    8.2
    Priority Case Alerts
    Average: 8.5
    8.9
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    UC
    Easy to use and good help files, easy to navigate Read review
    Shawn R.
    SR
    What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.2
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,442 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
DevRev
(165)4.4 out of 5
15th Easiest To Use in Complaint Management software
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 53% Mid-Market
    • 34% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    All-Employee Access
    Average: 8.7
    7.9
    Priority Case Alerts
    Average: 8.5
    8.7
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    889 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 53% Mid-Market
  • 34% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
7.9
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,246 Twitter followers
LinkedIn® Page
www.linkedin.com
889 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
6th Easiest To Use in Complaint Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
    • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
    • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    All-Employee Access
    Average: 8.7
    10.0
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
  • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
  • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
483 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Hiver
(1,278)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Complaint Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
    • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
    • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    All-Employee Access
    Average: 8.7
    8.3
    Priority Case Alerts
    Average: 8.5
    8.3
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
  • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
  • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,643 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
FaceUp
(160)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Complaint Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FaceUp is a reporting & case management platform built for compliance and risk leaders who need clarity, control, and defensible processes. Trusted by 3,500+ organizations in 70+ countries, Fac

    Users
    No information available
    Industries
    • Computer Software
    • Automotive
    Market Segment
    • 61% Mid-Market
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • FaceUp is a platform designed to collect anonymous reviews and facilitate internal whistleblowing processes, also serving as an external anonymous survey tool.
    • Reviewers frequently mention the ease of use, intuitive interface, and the ability to customize elements, as well as the platform's role in promoting transparency and openness in the workplace.
    • Reviewers noted that there were no significant issues or disadvantages identified during their usage of the platform, with some stating they had not noticed anything problematic.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FaceUp features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    All-Employee Access
    Average: 8.7
    9.5
    Priority Case Alerts
    Average: 8.5
    9.8
    Two-Way Communication
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FaceUp Technology
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FaceUp is a reporting & case management platform built for compliance and risk leaders who need clarity, control, and defensible processes. Trusted by 3,500+ organizations in 70+ countries, Fac

Users
No information available
Industries
  • Computer Software
  • Automotive
Market Segment
  • 61% Mid-Market
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • FaceUp is a platform designed to collect anonymous reviews and facilitate internal whistleblowing processes, also serving as an external anonymous survey tool.
  • Reviewers frequently mention the ease of use, intuitive interface, and the ability to customize elements, as well as the platform's role in promoting transparency and openness in the workplace.
  • Reviewers noted that there were no significant issues or disadvantages identified during their usage of the platform, with some stating they had not noticed anything problematic.
FaceUp features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.6
All-Employee Access
Average: 8.7
9.5
Priority Case Alerts
Average: 8.5
9.8
Two-Way Communication
Average: 8.5
Seller Details
Seller
FaceUp Technology
Company Website
Year Founded
2017
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
Complaints Pro
(12)4.3 out of 5
Entry Level Price:$26 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Complaints Pro features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    All-Employee Access
    Average: 8.7
    8.6
    Priority Case Alerts
    Average: 8.5
    8.9
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rodrick J.
    RJ
    I like the fact it compiles all of our complaints in one place. Read review
    Verified User in Education Management
    UE
    Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Coretec Solutions
    Year Founded
    2002
    HQ Location
    Nairobi, Kenya
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
Complaints Pro features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.1
All-Employee Access
Average: 8.7
8.6
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
Rodrick J.
RJ
I like the fact it compiles all of our complaints in one place. Read review
Verified User in Education Management
UE
Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead... Read review
Seller Details
Seller
Coretec Solutions
Year Founded
2002
HQ Location
Nairobi, Kenya
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
next4biz CSM
(17)4.5 out of 5
10th Easiest To Use in Complaint Management software
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Enterprise
    • 47% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • next4biz CSM features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    All-Employee Access
    Average: 8.7
    8.8
    Priority Case Alerts
    Average: 8.5
    7.8
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • İlyas S.
    İS
    We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
    Berna E.
    BE
    As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Next4biz
    Year Founded
    2006
    HQ Location
    İstanbul, Kadıköy
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co

Users
No information available
Industries
No information available
Market Segment
  • 53% Enterprise
  • 47% Mid-Market
next4biz CSM features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.3
All-Employee Access
Average: 8.7
8.8
Priority Case Alerts
Average: 8.5
7.8
Two-Way Communication
Average: 8.5
İlyas S.
İS
We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from... Read review
Berna E.
BE
As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help.... Read review
Seller Details
Seller
Next4biz
Year Founded
2006
HQ Location
İstanbul, Kadıköy
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
BoldDesk
(115)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • sunil p.
    SP
    They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and... Read review
    Verified User in Computer Software
    AC
    The product is very flaexible and will do most anything you need it to do with minimal external work. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,939 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
BoldDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
sunil p.
SP
They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and... Read review
Verified User in Computer Software
AC
The product is very flaexible and will do most anything you need it to do with minimal external work. Read review
Seller Details
Seller
Syncfusion
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,939 Twitter followers
LinkedIn® Page
www.linkedin.com
2,524 employees on LinkedIn®
HappyFox Help Desk
(137)4.5 out of 5
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    All-Employee Access
    Average: 8.7
    10.0
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospitality
    EH
    The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
    RC
    We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,478 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Small-Business
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Verified User in Hospitality
EH
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
RC
We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,478 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Phone
+1 (949) 535-2220
The Quantivate Platform
(6)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organiza

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 17% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • The Quantivate Platform features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    All-Employee Access
    Average: 8.7
    10.0
    Priority Case Alerts
    Average: 8.5
    10.0
    Two-Way Communication
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Outsourcing/Offshoring
    GO
    I was pleased with the service in entirety!! Read review
    Verified User in Information Technology and Services
    UI
    Integrates well with the common sense approach of assets, risks and controls followed by a typical risk assessment to build the BIA and formulate... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ncontracts
    Year Founded
    2009
    HQ Location
    Brentwood, TN
    Twitter
    @Ncontracts
    1,803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    471 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organiza

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 17% Enterprise
The Quantivate Platform features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Verified User in Outsourcing/Offshoring
GO
I was pleased with the service in entirety!! Read review
Verified User in Information Technology and Services
UI
Integrates well with the common sense approach of assets, risks and controls followed by a typical risk assessment to build the BIA and formulate... Read review
Seller Details
Seller
Ncontracts
Year Founded
2009
HQ Location
Brentwood, TN
Twitter
@Ncontracts
1,803 Twitter followers
LinkedIn® Page
www.linkedin.com
471 employees on LinkedIn®
Confide Platform
(2)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, an

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Confide Platform features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sameer K.
    SK
    I like that the platform is easy to navigate and the look and feel is like a Google application. The tools are intuitive and make for a pleasant... Read review
    Dmitri K.
    DK
    The Confide's team deep expertise and unique insights, which are clearly reflected in how the product is designed—particularly in standout features... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Confide
    Year Founded
    2023
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, an

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Confide Platform features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Sameer K.
SK
I like that the platform is easy to navigate and the look and feel is like a Google application. The tools are intuitive and make for a pleasant... Read review
Dmitri K.
DK
The Confide's team deep expertise and unique insights, which are clearly reflected in how the product is designed—particularly in standout features... Read review
Seller Details
Seller
Confide
Year Founded
2023
LinkedIn® Page
www.linkedin.com