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Compare HubSpot Sales Hub and LiveAgent 
Featured Products
At a Glance
Market Segments
Small-Business (60.9% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$0.00
Starting at $15.00 1 agent / Per Month
HubSpot Sales Hub
Star Rating
(13,425)4.4 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansLiveAgent
Star Rating
(1,530)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansHubSpot Sales Hub vs LiveAgent
When assessing the two solutions, reviewers found LiveAgent easier to use, set up, and administer. Reviewers also preferred doing business with LiveAgent overall.
- Reviewers felt that LiveAgent meets the needs of their business better than HubSpot Sales Hub.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over HubSpot Sales Hub.
Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
HubSpot Sales Hub
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.6
9,792
8.9
1,293
Ease of Use
8.7
10,678
8.9
1,298
Ease of Setup
8.4
4,652
8.7
861
Ease of Admin
8.6
3,128
8.9
845
Quality of Support
8.6
8,816
9.1
1,232
Has the product been a good partner in doing business?
8.7
3,081
9.1
821
Product Direction (% positive)
8.7
9,372
8.9
1,257
Features by Category
Sales Force Automation
8.7
6057
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
5915
|
Verified
Not enough data
8.5
6100
|
Verified
Not enough data
7.8
4196
|
Verified
Not enough data
8.5
5060
|
Verified
Not enough data
7.8
3253
|
Verified
Not enough data
7.8
3158
|
Verified
Not enough data
8.2
2452
Not enough data
Marketing Automation
8.7
5383
|
Verified
Not enough data
8.5
5048
|
Verified
Not enough data
8.7
5199
|
Verified
Not enough data
8.1
4436
|
Verified
Not enough data
Customer Support
8.3
3631
|
Verified
Not enough data
8.1
2459
Not enough data
8.4
3293
|
Verified
Not enough data
8.0
3274
|
Verified
Not enough data
8.3
3507
|
Verified
Not enough data
Reporting & Analytics
8.2
5770
|
Verified
Not enough data
8.4
6112
|
Verified
Not enough data
7.9
4283
|
Verified
Not enough data
Mobile & Social
8.0
3803
|
Verified
Not enough data
8.1
2454
|
Verified
Not enough data
7.7
4122
|
Verified
Not enough data
Platform
8.1
2906
|
Verified
Not enough data
8.3
2527
|
Verified
Not enough data
8.5
2978
|
Verified
Not enough data
8.1
2279
|
Verified
Not enough data
7.5
1973
Not enough data
8.0
2572
|
Verified
Not enough data
8.6
2977
|
Verified
Not enough data
8.0
1662
Not enough data
Integration
8.4
2263
|
Verified
Not enough data
8.2
2367
|
Verified
Not enough data
8.1
2226
|
Verified
Not enough data
Generative AI
7.4
675
Not enough data
Agentic AI - CRM
7.1
212
Not enough data
7.1
210
Not enough data
7.3
209
Not enough data
7.1
211
Not enough data
7.0
210
Not enough data
7.0
210
Not enough data
7.2
210
Not enough data
Ticket and Case Management
Not enough data
9.0
777
|
Verified
Not enough data
9.0
775
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
715
|
Verified
Not enough data
8.6
442
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
Not enough data
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
694
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Platform
Not enough data
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
527
Not enough data
8.6
624
Not enough data
8.8
651
Not enough data
8.9
658
Not enough data
Organization
9.0
680
Not enough data
8.8
666
Not enough data
8.7
604
Not enough data
Performance Analysis
8.3
558
Not enough data
8.8
667
Not enough data
Sales Analysis
8.5
562
Not enough data
8.7
619
Not enough data
Generative AI
8.2
157
Not enough data
8.3
157
Not enough data
Agentic AI - AI Sales Assistant
7.8
21
Not enough data
8.0
20
Not enough data
8.0
21
Not enough data
8.0
21
Not enough data
8.1
21
Not enough data
8.1
21
Not enough data
8.3
21
Not enough data
Integrated Workflows
8.8
1632
Not enough data
9.0
1679
Not enough data
8.3
1439
Not enough data
8.2
1338
Not enough data
8.8
1524
Not enough data
8.7
1385
Not enough data
8.5
1305
Not enough data
Repeatability and Reportability
8.6
1479
Not enough data
8.7
1548
Not enough data
8.6
1519
Not enough data
8.1
1395
Not enough data
Feature Not Available
Not enough data
AI and Automation
8.2
1245
Not enough data
8.1
1213
Not enough data
8.2
1204
Not enough data
7.8
1084
Not enough data
7.7
1031
Not enough data
Generative AI
7.3
495
Not enough data
Agentic AI - Sales Engagement
7.0
179
Not enough data
7.1
180
Not enough data
7.1
181
Not enough data
7.3
180
Not enough data
7.1
181
Not enough data
7.2
181
Not enough data
7.1
182
Not enough data
Call Analytics
8.2
302
Not enough data
8.0
270
Not enough data
8.0
279
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.5
244
Not enough data
7.7
254
Not enough data
Generative AI
7.7
113
Not enough data
Agentic AI - Conversation Intelligence
7.5
26
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.4
26
Not enough data
7.8
25
Not enough data
7.4
25
Not enough data
7.5
25
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
8.3
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
Automation - AI Agents
8.9
9
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.8
8
Not enough data
Platform
8.2
10
Not enough data
8.3
10
Not enough data
8.9
9
Not enough data
Autonomy - AI Agents
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
Generative AI
9.1
9
Not enough data
9.1
9
Not enough data
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.3
524
Not enough data
9.0
720
Not enough data
8.3
589
Not enough data
8.4
578
Not enough data
7.7
489
Not enough data
Branding & Customizatio
8.6
629
Not enough data
8.7
649
Not enough data
8.4
571
Not enough data
Automatic Rules & Configurations
8.7
623
Not enough data
8.9
632
Not enough data
8.5
589
Not enough data
Agentic AI - Business Scheduling
7.7
47
Not enough data
7.6
47
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Communication
Not enough data
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Internal Use
Not enough data
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
6.0
17
Not enough data
Agentic AI - Sales Performance Management
6.6
80
Not enough data
6.8
80
Not enough data
6.6
80
Not enough data
Incentives
7.9
770
Not enough data
8.1
847
|
Verified
Not enough data
7.5
718
|
Verified
Not enough data
8.3
943
Not enough data
Personalization
8.4
968
Not enough data
8.5
1098
|
Verified
Not enough data
8.8
1196
|
Verified
Not enough data
8.5
988
|
Verified
Not enough data
Administrative
8.6
1022
|
Verified
Not enough data
8.4
902
|
Verified
Not enough data
8.3
858
Not enough data
Agentic AI - Email Tracking
6.9
118
Not enough data
6.9
118
Not enough data
6.9
118
Not enough data
6.9
118
Not enough data
6.9
117
Not enough data
6.8
118
Not enough data
6.9
119
Not enough data
Analytics
8.7
2095
Not enough data
8.8
2083
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
2135
Not enough data
8.9
2134
Not enough data
8.8
2229
Not enough data
Feature Not Available
Not enough data
8.9
2207
Not enough data
Generative AI
7.5
486
Not enough data
Agentic AI - Sales Analytics
7.0
105
Not enough data
7.1
103
Not enough data
7.3
101
Not enough data
7.3
103
Not enough data
7.2
102
Not enough data
Data Sourcing
8.3
1354
Not enough data
8.4
1424
Not enough data
8.2
1292
Not enough data
8.6
1544
Not enough data
8.4
1387
Not enough data
Predictive Analytics
8.1
1346
Not enough data
8.2
1304
Not enough data
7.8
1132
Not enough data
7.9
1263
Not enough data
Sales Management
8.8
1553
Not enough data
7.9
1245
Not enough data
8.4
1408
Not enough data
8.9
1619
Not enough data
Agentic AI - Outbound Call Tracking
7.5
63
Not enough data
7.1
61
Not enough data
Calling
8.6
1193
Not enough data
8.1
985
Not enough data
8.6
1153
Not enough data
8.7
1184
Not enough data
7.9
70
Not enough data
Contacts
8.7
1259
Not enough data
8.4
1101
Not enough data
8.6
1161
Not enough data
Insights
9.0
1348
Not enough data
8.7
1189
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1093
Not enough data
7.5
66
Not enough data
Agentic AI - Sales Enablement
7.0
63
Not enough data
7.0
62
Not enough data
6.9
61
Not enough data
Content Management
8.4
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
812
Not enough data
8.4
798
Not enough data
Analytics
8.4
882
Not enough data
8.4
883
Not enough data
8.4
827
Not enough data
8.3
801
Not enough data
Learning Management - Sales Enablement
7.5
40
Not enough data
7.4
39
Not enough data
7.8
41
Not enough data
Revenue Enablement - Sales Enablement
7.4
39
Not enough data
7.2
39
Not enough data
7.5
40
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Sales Hub and LiveAgent share no categories
Unique Categories
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CRM, AI Agents For Business Operations, and Insurance CRM
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.9%
Information Technology and Services
12.1%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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