LiveAgent Alternatives & Competitors
Looking for alternatives to LiveAgent? Tons of people want Help Desk software to help with response automation, customer portal, and sla management. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk software that reviewers voted best overall compared to LiveAgent. Based on reviewer data you can see how LiveAgent stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
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Freshdesk
(2,180)4.4 out of 5Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.Reviewers say compared to LiveAgent, Freshdesk is:
Slower to reach roiSalesforce Service Cloud
(1,721)4.1 out of 5Optimized for quick responseThe Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.Reviewers say compared to LiveAgent, Salesforce Service Cloud is:
Slower to reach roiMore expensiveZendesk Support
(1,614)4.2 out of 5Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.Reviewers say compared to LiveAgent, Zendesk Support is:
Slower to reach roiMore expensiveZoho Desk
(1,300)4.3 out of 5Optimized for quick responseZoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.Reviewers say compared to LiveAgent, Zoho Desk is:
Slower to reach roiIntercom
(756)4.3 out of 5Intercom allows you to communicate personally with every single customer.Reviewers say compared to LiveAgent, Intercom is:
Slower to reach roiMore expensiveLiveChat
(618)4.5 out of 5Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.Reviewers say compared to LiveAgent, LiveChat is:
More usableEasier to set upEasier to adminTeamSupport
(555)4.3 out of 5A powerful customer support suite with a focus on collaboration.Reviewers say compared to LiveAgent, TeamSupport is:
Slower to reach roiEasier to do business withSprinklr Social and Messaging Suite
(478)3.9 out of 5Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.Reviewers say compared to LiveAgent, Sprinklr Social and Messaging Suite is:
Slower to reach roiMore expensiveConnectWise Manage
(358)4.0 out of 5Business Automation and PSAReviewers say compared to LiveAgent, ConnectWise Manage is:
Slower to reach roiMore expensiveLiveZilla
(384)4.5 out of 5LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.Reviewers say compared to LiveAgent, LiveZilla is:
More expensiveEasier to set upEasier to adminHiver
(198)4.5 out of 5Optimized for quick responseHiver turns Gmail into a simple, powerful collaboration and customer support tool.Reviewers say compared to LiveAgent, Hiver is:
Slower to reach roiBetter at meeting requirementsEasier to adminKayako
(188)4.1 out of 5Optimized for quick responseKayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.Reviewers say compared to LiveAgent, Kayako is:
Slower to reach roiHelpshift
(213)4.3 out of 5Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.Reviewers say compared to LiveAgent, Helpshift is:
More expensiveEasier to set upHelp Scout
(158)4.3 out of 5A help desk for teams that insist on a delightful customer experienceReviewers say compared to LiveAgent, Help Scout is:
More usableEasier to set upDixa
(138)4.0 out of 5Optimized for quick responseDixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.Reviewers say compared to LiveAgent, Dixa is:
Slower to reach roiSalesforce Essentials
(135)4.0 out of 5Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.Reviewers say compared to LiveAgent, Salesforce Essentials is:
Slower to reach roiMore expensiveLiveHelpNow
(118)4.2 out of 5LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.HappyFox
(112)4.6 out of 5Optimized for quick responseSuper simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)Reviewers say compared to LiveAgent, HappyFox is:
More usableEasier to adminEasier to do business withRe:amaze
(104)4.6 out of 5Optimized for quick responseRe:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.Reviewers say compared to LiveAgent, Re:amaze is:
Easier to do business withEasier to adminBetter at meeting requirementsFront
(95)4.6 out of 5Optimized for quick responseFront takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.Reviewers say compared to LiveAgent, Front is:
Easier to do business withEasier to set upEasier to admin
#1
"intuitive support software, full of functionalities and affordable:
With Feshdek you can optimize your Help desk with automations that work 24 hours a day, to ensure that your support process is as fluid as possible and can automate the routine tasks of your Help desk, such as setting priorities, tracking tickets or other operational tasks that help you operate your support department so your team can make better use of your time and create a perfect support experience for your clients and manage to create and use the dynamic sections in your ticket form to help your agents to filter the tickets in a simple way and solve them more quickly."
See all Freshdesk reviews
#2
"Salesforce Service Cloud the best in social management and CRM: We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures."
See all Salesforce Service Cloud reviews
#3
""Zendesk Support Review": Zendesk is an awesome business correspondences support software,offering channels for example, calls, informing and record trade with ideal quality. It's help ticket the board framework and coordination with the remainder of the stages originating from the zendesk suite has appeared to be very brilliant. It accommodates amazing association examination to effectively comprehend the client experience.."
See all Zendesk Support reviews
#4
"Better than average help desk solution: Help Desk is sophisticated enough to do a lot in regards to ticket submission, automated status updating and email confirmations with suggested resolutions. "
See all Zoho Desk reviews
#5
"Bad Billing System and Slow Customer Support Response: I will give their features 4 out of 5. Excellent"
See all Intercom reviews
#6
""LiveChat Review.": LiveChat in actuality is the best live talk programming, it has an agreeable interface, the two its web variant and its versatile form, which makes the work quicker and simpler. It has a decent ticket framework that is fundamental to monitor demands from our clients. We're utilizing LiveChat together with ChatBot and the incorporation is exceptionally incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours."
See all LiveChat reviews
#7
"All-encompassing, robust, helpful customer service application : It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well."
See all TeamSupport reviews
#8
"It's a good customer support tool.: I think it is a well-organized tool.
It is very suitable for customer support.
And It is good to be able to provide customer support in real time.
In addition, the ability to post ads for company products is also an advantage.
Customer support results can be analyzed and satisfaction surveys can be conducted.
Regardless of company network, it can be used easily from outside.
It can also be used as a smartphone.
A computer account can be linked to a smartphone account.
You can review the content you have provided.
I used a few tools to assist customers, but I think sprinklers are the best for customer support.
"
#9
"Organize, assign and solve the requests of your clients with ConnectWise Manage: Of all the CRM tools that I have used throughout my career, the one I liked the most is ConnectWise Manage, this is due to the fact that it is more complete than the rest, that is, it allows you to review the received ticket tray, at the same time it allows you to schedule the tickets for days and hours to know when to work them thanks to your view in the form of a calendar and ter allows you to generate metrics about the work that the analysts are carrying out to whom you assign the tickets for resolution, the truth is an excellent, complete and powerful tool"
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#10
"The most complete tool for monitoring traffic and live chat: Livezilla is one of the most complete tools that I have tried, what I liked the most is the traffic monitoring tool in real time and of course the live chat, it seems to me that these two functions can help you a lot in the growth of your business."
See all LiveZilla reviews
#11
"The best add-on for your Gmail account.: Hoover is a super easy tool to use, when I started using it for my mail, in which I respond to many cases of support and sales, I did not imagine it was so simple your installation should only register me, and the add-on was automatically added to my google browser, and then activated on my gmail account automatically, thanks to whoever I can use my mail in a more organized, creating folders where I can share specific folders, with detailed information for certain types of customers."
See all Hiver reviews
#12
"Lo mejor de kayako!: Realmente me encanta Kayako ya que tiene funciones muy específicas que son muy útiles para nuestra organización, una de las mejores características del kayako es su tiempo de reacción, por lo que ofrece una excelente experiencia.
Kayako también nos ha permitido utilizar nuestro correo electrónico y redes sociales al mismo tiempo. Simplemente Kayako es uno de mis servicios de ayuda favoritos, porque es único y fácil de usar."
See all Kayako reviews
#13
"A Positive, Responsive Interface : The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place. "
See all Helpshift reviews
#14
"No customer need slips through the cracks with Help Scout: I’m not wading through a messy inbox anymore. My emails now feel more like a neat to-do list and I love the feeling of clearing all of them out. Help Scout has seriously made me into a more organized person and I feel like taking care of my clients is easy in a way it wasn't before.
My company explored other options last year and the resounding opinion of my entire team is that we did NOT want to lose Help Scout. I don't think this was an aversion to change, but rather an appreciation for the system Help Scout had let us create with each other. It's very easy to work together as a a team by using it and I would imagine it provides excellent oversight for our manager.
It's pretty motivating that anyone in my company can see my responses to my customer over Help Scout. If your'e great at customer service, you love this feature. If you want to fly under the radar and do a mediocre job, Help Scout would find you out pretty fast. "
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#15
"Zero clutter and smooth workflow: There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click."
See all Dixa reviews
#16
"Detailed yet Simple - How Salesforce Essentials helps our Company: Salesforce Essentials is simple and easy to set up, import contacts, and add users when needed. It has the perfect amount of detailed information to keep track of your customers, contacts, and pipeline opportunities. And the reports can be downloaded in usable formats to exchange among Sales Teams. Salesforce Essentials is a great CRM solution for new businesses. It allows our business to share customer content across our entire Sales Team creating continuity and an easy sales process that everyone can follow. As a Sales Leader, the important customer information is readily available. "
See all Salesforce Essentials reviews
#17
"Benefits of LiveHelpNow: We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc."
See all LiveHelpNow reviews
#18
"A good program but could be faster and more organizaed: It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it."
See all HappyFox reviews
#19
"Careful interface to facilitate better support: The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid.
It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge.
The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. "
See all Re:amaze reviews
#20
"Expanded Gmail: I like how you can see everyone's bin and the ability to leave comments and tag another person without being visible to the customer. The ability to quickly set up canned notes helps with the team's efficiency. The round robin style of assigning tickets ensures everyone gets a fair share."
See all Front reviews
