Reduce your software costs by 18% overnight
LiveAgent

LiveAgent Alternatives & Competitors

(1,309)4.5 out of 5

Looking for alternatives to LiveAgent? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to LiveAgent. Based on reviewer data you can see how LiveAgent stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zoho Desk, Freshdesk, Zendesk Support Suite, and Salesforce Service Cloud are the most popular alternatives and competitors to LiveAgent.

Top Alternatives to LiveAgent

  • Zoho Desk
  • Freshdesk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • Intercom

Top 20 Alternatives & Competitors to LiveAgent

    #1
    #1
  1. Zoho Desk

    (2,689)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with LiveAgent:
  2. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with LiveAgent:

    CT
    I have enjoyed the use of tickets and the many integrations s it can do to other products such as JIRA and Slack. Its customer portal customization is fantastic and I feel allows ease of access for...Read more

    Reviewers say compared to LiveAgent, Zoho Desk is:

    Slower to reach roi
    More expensive
    #2
    #2
  3. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with LiveAgent:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with LiveAgent:

    DK
    Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers...Read more

    Reviewers say compared to LiveAgent, Freshdesk is:

    Slower to reach roi
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with LiveAgent:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with LiveAgent:

    Alex P.
    AP
    I like that it has a lot of settings we can configure and also that it has text/calling integrated- most zendesk comps tell you to just use a different software.

    Reviewers say compared to LiveAgent, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with LiveAgent:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with LiveAgent:

    AC
    Salesforce service cloud allows you to interact with customers in so many ways. Track support cases, chat, surveys, and reporting on all of the interactions.

    Reviewers say compared to LiveAgent, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #5
    #5
  9. Intercom

    (1,258)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with LiveAgent:
  10. Intercom allows you to communicate personally with every single customer.

    Categories in common with LiveAgent:

    Mike S.
    MS
    Intercom is the best in breed of in Customer Messaging platforms and is a must-have for any product team, especially in SaaS and ecommerce. Need to communicate a new feature to a user when they...Read more

    Reviewers say compared to LiveAgent, Intercom is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with LiveAgent:
  12. A help desk for teams that insist on a delightful customer experience

    Categories in common with LiveAgent:

    Troy C.
    TC
    Helpscout is not only a company that consistently surprises us by having a solution to our needs, but they are an inspiration in the way they run their own business. From customer service skills,...Read more

    Reviewers say compared to LiveAgent, Help Scout is:

    Easier to set up
    More usable
    Easier to admin
    #7
    #7
  13. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with LiveAgent:
  14. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with LiveAgent:

    Don J.
    DJ
    Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL...Read more

    Reviewers say compared to LiveAgent, Kayako is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with LiveAgent:
  16. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with LiveAgent:

    SB
    The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.

    Reviewers say compared to LiveAgent, LiveChat is:

    Slower to reach roi
    More usable
    Easier to set up
    #9
    #9
  17. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with LiveAgent:
  18. A powerful customer support suite with a focus on collaboration.

    Categories in common with LiveAgent:

    Kerry W.
    KW
    The way customers can email support to get help and keep open communication on their issue.

    Reviewers say compared to LiveAgent, TeamSupport is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #10
    #10
  19. HappyFox Help Desk

    (119)4.6 out of 5
    Optimized for quick response

    Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Categories in common with LiveAgent:
  20. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Categories in common with LiveAgent:

    MK
    currently in the company we are using happyfox to manage the internal and external tickets of the company has been very beneficial for us since we can keep the tickets organized by department,...Read more

    Reviewers say compared to LiveAgent, HappyFox Help Desk is:

    More usable
    Easier to admin
    Easier to do business with
    #11
    #11
  21. Front

    (619)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with LiveAgent:
  22. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with LiveAgent:

    AM
    The tool is user-friendly, very easy to set up and implement. The onboarding process was very well structured, we loved working with our onboarding manager Jessica. My team and I really like the...Read more

    Reviewers say compared to LiveAgent, Front is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #12
    #12
  23. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with LiveAgent:
  24. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with LiveAgent:

    Anand N.
    AN
    The user interface looks brilliant and we managed to work easily without any difficulty. The company has integrated advanced features not found in other competing products.

    Reviewers say compared to LiveAgent, LiveZilla is:

    More expensive
    Easier to set up
    Easier to admin
    #13
    #13
  25. Userlike

    (308)4.4 out of 5

    Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with LiveAgent:
  26. Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with LiveAgent:

    AM
    Sehr gute Tutorial und der Support ist schnell und zuverlässig

    Reviewers say compared to LiveAgent, Userlike is:

    Slower to reach roi
    Easier to set up
    #14
    #14
  27. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with LiveAgent:
  28. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with LiveAgent:

    Agata K.
    AK
    The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of...Read more

    Reviewers say compared to LiveAgent, Helpshift is:

    Slower to reach roi
    More expensive
    #15
    #15
  29. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with LiveAgent:
  30. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with LiveAgent:

    Anon Y.
    AY
    It is easy to build up from zero, but offers enough resources to expand and built upon. Inserting links to service hubs & articles is super easy within Hubspot. After sending out links to...Read more

    Reviewers say compared to LiveAgent, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    #16
    #16
  31. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with LiveAgent:
  32. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with LiveAgent:

    UM
    I like the idea of what it should do. Book meetings with prospects while they are on the site.

    Reviewers say compared to LiveAgent, Drift is:

    Slower to reach roi
    More expensive
    #17
    #17
  33. Freshchat

    (175)4.5 out of 5
    Optimized for quick response

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with LiveAgent:
  34. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with LiveAgent:

    II
    You can easily open, reply and resolve the chats

    Reviewers say compared to LiveAgent, Freshchat is:

    Easier to admin
    More usable
    Easier to set up
    #18
    #18
  35. HelpCrunch

    (148)4.7 out of 5

    HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

    Categories in common with LiveAgent:
  36. HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

    Categories in common with LiveAgent:

    César d.
    CD
    The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This...Read more

    Reviewers say compared to LiveAgent, HelpCrunch is:

    Easier to set up
    Better at support
    Better at meeting requirements
    #19
    #19
  37. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with LiveAgent:
  38. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with LiveAgent:

    Iliana Carolina S.
    IS
    It is an easy-to-use tool that allows quick interaction with the customer.

    Reviewers say compared to LiveAgent, Kustomer is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #20
    #20
  39. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with LiveAgent:
  40. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with LiveAgent:

    UT
    It really helps us with communication and time saving.

    Reviewers say compared to LiveAgent, Hiver is:

    Slower to reach roi
    Easier to admin
    Easier to set up