Top 10 LiveAgent Alternatives & Competitors

Top 10 Alternatives to LiveAgent Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,774)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to LiveAgent, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with LiveAgent:
Digital Customer Service Platforms
Shared Inbox
Complaint Management
Chatbots
Social Customer Service

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,809)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to LiveAgent, Fin by Intercom is:
Slower to reach roi
More expensive
Categories in common with LiveAgent:
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Chatbots
Social Customer Service

Freshdesk
By Freshworks
4.4/5
(3,723)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to LiveAgent, Freshdesk is:
Slower to reach roi
More expensive
Categories in common with LiveAgent:
Digital Customer Service Platforms
Shared Inbox
Complaint Management
Customer Communications Management
Social Customer Service

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TeamSupport
By TeamSupport
4.4/5
(894)
Product Description
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Reviewers say compared to LiveAgent, TeamSupport is:
Slower to reach roi
Easier to do business with
More expensive
Categories in common with LiveAgent:
Digital Customer Service Platforms
Live Chat
Help Desk
Customer Self-Service
AI Customer Support Agents

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,205)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to LiveAgent, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
More expensive
Categories in common with LiveAgent:
Digital Customer Service Platforms
Complaint Management
Customer Communications Management
Social Customer Service
Live Chat

Help Scout
By Help Scout
4.4/5
(424)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to LiveAgent, Help Scout is:
Easier to set up
More usable
Easier to admin
Categories in common with LiveAgent:
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Live Chat
Help Desk

Front
By Front App
4.7/5
(2,430)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to LiveAgent, Front is:
Slower to reach roi
More expensive
More usable
Categories in common with LiveAgent:
Digital Customer Service Platforms
Shared Inbox
Complaint Management
Customer Communications Management
Social Customer Service

LiveChat
By Text
4.4/5
(799)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to LiveAgent, LiveChat is:
More usable
Slower to reach roi
Easier to set up
Categories in common with LiveAgent:
Chatbots
Live Chat
Help Desk
Customer Self-Service

Tidio
By Tidio
4.6/5
(1,880)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to LiveAgent, Tidio is:
Easier to set up
Slower to reach roi
Easier to admin
Categories in common with LiveAgent:
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Chatbots
Social Customer Service