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Compare Genesys Cloud CX and LivePerson 
Featured Products
At a Glance
Market Segments
Mid-Market (46.3% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Genesys Cloud CX
Star Rating
(1,520)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXLivePerson
Star Rating
(211)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in automating customer service with its AI agents, which significantly enhances engagement and retention. Users appreciate the platform's ability to streamline customer interactions across various digital channels, making it easier to manage conversations efficiently.
- Users say Genesys Cloud CX stands out for its multitasking capabilities, allowing teams to handle phone calls, emails, and chats seamlessly from a single interface. This integration helps reduce the need to switch between different applications, which many find enhances productivity and simplifies workflows.
- According to verified reviews, LivePerson's setup process is praised for its ease, with many users highlighting the intuitive onboarding experience. This quick implementation allows businesses to start benefiting from the platform's features without extensive delays.
- Reviewers mention that Genesys Cloud CX offers a clean and user-friendly interface, which is particularly beneficial for new team members. The clarity of the system contributes to a smoother learning curve, making it easier for teams to adapt and utilize the platform effectively.
- G2 reviewers highlight that while LivePerson provides robust automation features, some users have noted challenges in matching specific workflow needs, indicating that customization may require additional effort. This feedback suggests that while the platform is powerful, it may not be a one-size-fits-all solution.
- Users appreciate the quality of support from both platforms, but Genesys Cloud CX has received slightly higher ratings in this area. Reviewers have noted that the support team is responsive and helpful, which can be crucial for businesses relying on these tools for customer interactions.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableLivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Genesys Cloud CX
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.6
1,054
8.5
170
Ease of Use
8.9
1,088
8.4
173
Ease of Setup
8.4
648
8.0
99
Ease of Admin
8.4
598
8.1
79
Quality of Support
8.2
1,010
8.3
169
Has the product been a good partner in doing business?
8.5
591
8.0
81
Product Direction (% positive)
8.7
957
5.7
167
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
124
Not enough data
8.6
137
Not enough data
9.2
161
Not enough data
Automation
8.6
121
Not enough data
9.2
146
Not enough data
8.7
108
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Not enough data
Engagement
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Not enough data
Performance
8.5
154
Not enough data
8.9
152
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
348
|
Verified
Not enough data
8.2
204
Not enough data
8.6
237
|
Verified
Not enough data
8.3
204
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Generative AI
7.8
68
Not enough data
Functions
8.8
393
|
Verified
Not enough data
8.8
401
|
Verified
Not enough data
8.8
339
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
9.1
314
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
8.6
244
Not enough data
Agentic AI - Contact Center
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
Administrative
8.3
356
|
Verified
Not enough data
8.8
397
|
Verified
Not enough data
7.5
433
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.4
260
Not enough data
Responses
9.2
34
8.1
56
9.4
36
8.2
59
8.6
33
8.3
60
Automation - AI Agents
9.1
9
Not enough data
9.2
10
9.3
5
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
8.6
56
9.3
36
8.8
24
9.1
33
8.2
57
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
8.9
6
Feature Not Available
8.9
6
Responses
8.6
58
8.7
15
8.8
57
8.7
15
9.1
59
8.8
18
8.5
60
8.7
14
8.3
55
8.8
11
Platform
8.9
57
9.3
16
8.9
61
9.0
14
9.0
56
8.8
16
8.6
60
8.1
16
8.1
53
8.7
13
8.9
61
9.1
13
8.7
57
8.7
13
Generative AI
8.6
29
8.7
10
8.6
29
9.0
10
Workforce Management
8.7
172
Not enough data
8.6
162
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Not enough data
Administration
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
144
Not enough data
8.5
153
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Conversational Platform
Not enough data
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Support Automation
Not enough data
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Messaging Channels
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Not enough data
Administration
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Not enough data
Platform
8.7
150
Not enough data
7.8
132
Not enough data
8.8
166
Not enough data
9.2
169
Not enough data
8.8
164
Not enough data
9.2
161
Not enough data
9.1
163
Not enough data
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
154
Not enough data
8.8
151
Not enough data
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
160
Not enough data
8.2
163
Not enough data
Customer Support
9.0
35
8.8
12
8.9
36
9.0
10
8.5
34
8.8
12
Automation
8.7
33
9.2
11
8.6
37
8.8
12
9.1
36
8.6
12
Artificial Intelligence
9.0
35
8.5
13
8.8
35
8.9
12
9.0
33
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
28
7.8
10
7.6
28
8.2
10
8.2
28
8.0
10
Communication
8.6
175
|
Verified
9.0
37
|
Verified
8.5
178
|
Verified
8.8
35
|
Verified
8.4
132
7.3
20
8.5
145
8.6
29
|
Verified
8.4
98
8.5
16
|
Verified
Internal Use
8.4
175
|
Verified
7.7
32
|
Verified
8.7
168
|
Verified
8.0
27
|
Verified
8.4
129
|
Verified
8.5
23
|
Verified
8.4
146
|
Verified
7.7
28
|
Verified
8.3
140
|
Verified
8.9
24
|
Verified
8.4
138
|
Verified
7.6
30
|
Verified
Generative AI
Not enough data
8.3
5
Self-Service Experience
Not enough data
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Self-Service Platform
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Agentic AI - Customer Self-Service
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
6.9
13
8.3(won by 1.4)
6
7.2
13
8.1(won by 0.9)
6
Process
8.3(won by 0.2)
28
8.1
6
9.0(won by 1.1)
31
7.9
8
8.7(won by 0.8)
29
7.9
7
Channels
9.1(won by 1.4)
32
7.7
8
8.9(won by 0.6)
33
8.3
9
8.7(won by 0.4)
34
8.3
7
9.7(won by 1.6)
36
8.1
7
9.1(won by 0.8)
33
8.3
7
Insight
9.3(won by 1.0)
30
8.3
7
9.0(won by 1.1)
36
7.9
8
8.9(won by 0.8)
33
8.1
8
9.4(won by 1.1)
31
8.3
8
Generative AI
7.5
27
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
65
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Not enough data
Features
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
9.3
7
7.0
22
9.3
7
7.1
20
9.4
8
7.0
19
9.3
7
7.5
20
9.3
7
Customer Interaction Automation - AI Customer Support Agents
6.9
18
9.5
7
7.6
19
9.4
8
8.1
19
9.4
8
8.1
23
9.0
10
Automation
8.4
23
9.5
13
8.3
20
9.4
8
7.5
19
9.3
7
Autonomy
6.6
22
9.3
7
6.7
21
9.5
7
7.1
21
9.5
7
7.2
20
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and LivePerson are categorized as Social Customer Service, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Conversational Marketing, and Live Chat
Unique Categories
Genesys Cloud CX is categorized as Proactive Notification, Contact Center, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, and Call Center Infrastructure (CCI)
LivePerson is categorized as Conversational Commerce Platforms, AI IT Agents, AI SDRs, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Bot Platforms, Customer Self-Service, and SAP Store
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.7%
Consumer Services
5.1%
Accounting
4.7%
Other
63.5%
Internet
14.6%
Retail
14.1%
Telecommunications
7.6%
Information Technology and Services
6.5%
Financial Services
4.3%
Other
53.0%
Alternatives
Discussions
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LivePerson has no more discussions with answers
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