# Genesys Cloud CX, LivePerson vs Talkdesk Comparison

| | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,547 | 207 | 2,504 | 
| **Largest Market Segment** | Mid-Market (46.1% of reviews) | Mid-Market (43.3% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### Genesys Cloud CX

Pros:
- Ease of Use (144 reviews)
- Features (103 reviews)

Cons:
- Limited Features (58 reviews)
- Missing Features (55 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Talkdesk

Pros:
- Ease of Use (188 reviews)
- Efficiency (113 reviews)

Cons:
- Call Issues (66 reviews)
- Technical Issues (42 reviews)

---
## Ratings Comparison
| Rating | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (1073 reviews) | 8.5 (167 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 8.9 (1109 reviews) | 8.4 (169 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 8.4 (667 reviews) | 8.0 (95 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 8.5 (615 reviews) | 8.1 (79 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 8.2 (1029 reviews) | 8.3 (165 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (608 reviews) | 8.0 (81 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 8.7 (975 reviews) | 5.6 (163 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### Genesys Cloud CX

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 30 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messenger

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Sequencing** | 8.8 (23 reviews) | Not enough data | Not enough data | 
| **AI** | 9.1 (26 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Customization Interface** | 8.5 (25 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Social Media** | 9.0 (24 reviews) | Not enough data | Not enough data | 
| **Website** | 9.1 (23 reviews) | Not enough data | Not enough data | 
| **Text Message (SMS)** | 9.2 (22 reviews) | Not enough data | Not enough data | 
| **Voice Assistants** | 8.9 (21 reviews) | Not enough data | Not enough data | 
| **Other** | 9.2 (20 reviews) | Not enough data | Not enough data | 

#### Customers

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Targeting** | 8.9 (27 reviews) | Not enough data | Not enough data | 
| **Profiles** | 8.6 (24 reviews) | Not enough data | Not enough data | 
| **Analytics** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Lead Gathering** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Sales Conversion** | 9.2 (24 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.8/10 | 197 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Preview Dialing** | 8.9 (145 reviews) | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | 8.9 (129 reviews) | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | 9.0 (7 reviews) | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Whisper Coaching ** | 8.6 (125 reviews) | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.7 (139 reviews) | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | 9.2 (163 reviews) | Not enough data | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Voice Activity Detection** | 8.6 (121 reviews) | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 9.2 (148 reviews) | Not enough data | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.7 (109 reviews) | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | 8.6 (6 reviews) | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 8.7 (5 reviews) | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.2/10 | 194 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Evaluation** | 8.8 (160 reviews) | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | 8.6 (150 reviews) | Not enough data | 9.0 (341 reviews) | 
| **Reports** | 7.8 (161 reviews) | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Feedback** | 8.5 (139 reviews) | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | 8.2 (160 reviews) | Not enough data | 9.2 (379 reviews) | 
| **Training** | 8.2 (148 reviews) | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Integrations** | 8.5 (155 reviews) | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | 9.0 (153 reviews) | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (33 reviews) | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | 7.5 (33 reviews) | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 522 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 1198 |

#### Channels

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Voice** | 9.1 (355 reviews) ✓ Verified | Not enough data | 9.2 (822 reviews) ✓ Verified | 
| **Social** | 8.3 (209 reviews) | Not enough data | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | 8.6 (241 reviews) ✓ Verified | Not enough data | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (207 reviews) ✓ Verified | Not enough data | 8.3 (517 reviews) ✓ Verified | 
| **Email** | 8.3 (240 reviews) ✓ Verified | Not enough data | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.9 (69 reviews) | Not enough data | 8.1 (182 reviews) | 

#### Functions

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Session Routing** | 8.8 (394 reviews) ✓ Verified | Not enough data | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (403 reviews) ✓ Verified | Not enough data | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (340 reviews) ✓ Verified | Not enough data | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | 8.3 (237 reviews) ✓ Verified | Not enough data | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | 8.5 (244 reviews) ✓ Verified | Not enough data | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | 9.1 (318 reviews) ✓ Verified | Not enough data | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (304 reviews) ✓ Verified | Not enough data | 8.9 (712 reviews) | 
| **Persistent Data** | 8.6 (244 reviews) | Not enough data | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.7 (10 reviews) | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | 8.0 (11 reviews) | Not enough data | 8.5 (27 reviews) | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | 6.7 (10 reviews) | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (356 reviews) ✓ Verified | Not enough data | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (402 reviews) ✓ Verified | Not enough data | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (440 reviews) ✓ Verified | Not enough data | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (287 reviews) ✓ Verified | Not enough data | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.5 (261 reviews) | Not enough data | 8.8 (575 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 47 |
| **LivePerson** | 8.4/10 | 70 |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Personalization** | 9.2 (36 reviews) | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 9.4 (36 reviews) | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (33 reviews) | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Sales Follow-Up** | 9.1 (9 reviews) | Not enough data | Not enough data | 
| **Customer Interaction Automation** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Lead Generation** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Document Processing** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 9.1 (11 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Conversation Editor** | 8.8 (35 reviews) | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 9.3 (37 reviews) | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.1 (33 reviews) | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | 9.0 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 9.0 (10 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 9.7 (5 reviews) | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (6 reviews) | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 75 |
| **LivePerson** | 8.7/10 | 26 |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Customization** | 8.7 (60 reviews) | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.8 (58 reviews) | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 9.1 (60 reviews) | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.5 (61 reviews) | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (55 reviews) | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Live chat** | 9.0 (59 reviews) | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 8.8 (64 reviews) | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 9.0 (56 reviews) | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 8.6 (62 reviews) | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 8.9 (62 reviews) | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.7 (57 reviews) | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.6 (29 reviews) | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (29 reviews) | 8.9 (9 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 202 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Agent Availability** | 8.7 (173 reviews) | Not enough data | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | 8.6 (163 reviews) | Not enough data | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.5 (154 reviews) | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.2 (151 reviews) | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | 8.0 (119 reviews) | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Automation** | 8.1 (145 reviews) | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | 8.5 (164 reviews) | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (172 reviews) | Not enough data | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | 8.0 (145 reviews) | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | 8.5 (153 reviews) | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.2/10 | 27 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Administration

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Access Control** | 9.2 (25 reviews) | Not enough data | Not enough data | 
| **Web Page Navigation** | 8.9 (24 reviews) | Not enough data | Not enough data | 
| **Real Time Assistance** | 9.2 (23 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Data Security** | 9.3 (24 reviews) | Not enough data | Not enough data | 
| **Data Masking** | 9.4 (23 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.0/10 | 49 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **SMS Messaging** | 9.0 (31 reviews) | Not enough data | Not enough data | 
| **Email** | 9.2 (32 reviews) | Not enough data | Not enough data | 
| **Voice Messaging** | 9.2 (34 reviews) | Not enough data | Not enough data | 
| **Two way messaging** | 9.0 (33 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Scheduling** | 9.0 (35 reviews) | Not enough data | Not enough data | 
| **Triggered Notifications** | 8.9 (33 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 8.7 (33 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.0 (37 reviews) | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.1/10 | 191 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Omnichannel** | 8.7 (153 reviews) | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | 7.8 (132 reviews) | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | 8.9 (168 reviews) | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | 9.2 (171 reviews) | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | 8.8 (165 reviews) | Not enough data | 9.0 (220 reviews) | 
| **IVR** | 9.2 (164 reviews) | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | 9.1 (165 reviews) | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.7 (61 reviews) | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Call Monitoring** | 8.9 (155 reviews) | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | 8.8 (152 reviews) | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | 7.3 (8 reviews) | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | 5.8 (8 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | 5.6 (8 reviews) | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Call Recording** | 9.1 (163 reviews) | Not enough data | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | 8.3 (166 reviews) | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.8/10 | 45 |
| **LivePerson** | 8.7/10 | 19 |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Text** | 9.0 (35 reviews) | 8.6 (11 reviews) | 8.3 (68 reviews) | 
| **Speech** | 8.9 (36 reviews) | 8.9 (9 reviews) | 8.2 (69 reviews) | 
| **Knowledge Base** | 8.5 (34 reviews) | 8.6 (11 reviews) | 8.2 (69 reviews) | 

#### Automation

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Ticket Resolution** | 8.7 (33 reviews) | 9.2 (10 reviews) | 8.1 (68 reviews) | 
| **Customization** | 8.6 (37 reviews) | 8.6 (11 reviews) | 8.3 (68 reviews) | 
| **Intelligent Routing** | 9.1 (36 reviews) | 8.5 (11 reviews) | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Learning** | 9.0 (35 reviews) | 8.3 (12 reviews) | 8.0 (68 reviews) | 
| **Language** | 8.8 (35 reviews) | 8.8 (11 reviews) | 8.3 (67 reviews) | 
| **Conversational AI** | 9.0 (33 reviews) | 8.8 (12 reviews) | 8.0 (66 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 248 |
| **LivePerson** | 8.1/10 | 45 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (28 reviews) | 7.6 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (28 reviews) | 8.0 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | 7.8 (9 reviews) | Not enough data | 

#### Communication

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Pop-up Chat** | 8.6 (176 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.5 (178 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (131 reviews) | 7.2 (19 reviews) | Not enough data | 
| **In-App Messaging** | 8.5 (145 reviews) | 8.6 (28 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (97 reviews) | 8.4 (15 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Customization ** | 8.4 (175 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (168 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (129 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.4 (145 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.3 (141 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (138 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | 8.1/10 | 21 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (16 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.2 (11 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.8 (12 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Branding** | Not enough data | 7.9 (12 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.2 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 47 |
| **LivePerson** | 7.8/10 | 13 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 6.9 (13 reviews) | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (13 reviews) | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Mentions** | 8.3 (28 reviews) | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | 9.0 (31 reviews) | 7.6 (7 reviews) | Not enough data | 
| **Macros** | 8.7 (29 reviews) | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Email** | 8.9 (33 reviews) | 7.4 (7 reviews) | Not enough data | 
| **Social** | 8.9 (34 reviews) | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | 8.8 (35 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Phone** | 9.7 (37 reviews) | 7.8 (6 reviews) | Not enough data | 
| **Text** | 9.1 (33 reviews) | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Surveys** | 9.3 (30 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | 9.0 (37 reviews) | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | 8.9 (33 reviews) | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | 9.4 (31 reviews) | 8.1 (7 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.5/10 | 28 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | 7.5 (27 reviews) | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 70 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Call Management** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 6.7 (8 reviews) | Not enough data | Not enough data | 
| **Integrations** | 7.6 (9 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 7.9 (7 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Phone Calls** | 9.6 (65 reviews) | Not enough data | Not enough data | 
| **Video Calls** | 7.5 (44 reviews) | Not enough data | Not enough data | 
| **Instant Messaging** | 8.4 (52 reviews) | Not enough data | Not enough data | 
| **Screen Sharing** | 8.3 (46 reviews) | Not enough data | Not enough data | 
| **Conference Calls** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (54 reviews) | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Software Pairing** | 8.1 (54 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 7.9 (47 reviews) | Not enough data | Not enough data | 
| **Individual Download** | 7.8 (48 reviews) | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Hold Music** | 8.9 (60 reviews) | Not enough data | Not enough data | 
| **Automated Attendants** | 8.6 (53 reviews) | Not enough data | Not enough data | 
| **VOiP Number** | 9.1 (61 reviews) | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Automation

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 11 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Voice Recognition** | 8.5 (8 reviews) | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Speech Synthesis** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Customizable speech** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Multiple voice actions** | 8.8 (8 reviews) | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Encrypted communication** | 8.8 (8 reviews) | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Cross platform compatibility** | 8.8 (8 reviews) | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 5 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 69 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.2 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | Not enough data | 

#### Calling

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Record Calls** | 9.4 (62 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 8.6 (54 reviews) | Not enough data | Not enough data | 
| **Call Types** | 8.8 (60 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 8.8 (60 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 8.9 (12 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Personalization** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.4 (54 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Notes** | 8.5 (55 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | Feature Not Available | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.5 (57 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | 8.1 (52 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 8.1 (51 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | 8.1 (9 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 67 |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Native VoIP** | 9.3 (47 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.1 (52 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Voicemail to Email** | 8.6 (39 reviews) | Not enough data | Not enough data | 
| **Voicemail to SMS** | 8.1 (33 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.2 (35 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.2 (36 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.9 (33 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.4/10 | 48 |
| **LivePerson** | 9.2/10 | 23 |
| **Talkdesk** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | 7.2 (20 reviews) | 9.2 (6 reviews) | 7.6 (33 reviews) | 
| **Contextual Response Generation** | 7.0 (22 reviews) | 9.2 (6 reviews) | 7.8 (34 reviews) | 
| **Sentiment Analysis** | 7.1 (20 reviews) | 9.2 (6 reviews) | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | 7.2 (20 reviews) | 9.2 (6 reviews) | 8.3 (34 reviews) | 
| **Multilingual Support** | 7.4 (22 reviews) | 9.2 (6 reviews) | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | 6.9 (19 reviews) | 9.4 (6 reviews) | 7.2 (32 reviews) | 
| **Feedback Collection** | 7.6 (19 reviews) | 9.2 (6 reviews) | 8.2 (32 reviews) | 
| **Escalation Handling** | 8.2 (20 reviews) | 9.2 (6 reviews) | 7.9 (33 reviews) | 
| **Workflow Optimization** | 8.3 (28 reviews) | 8.8 (8 reviews) | 8.2 (39 reviews) | 

#### Automation

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.6 (26 reviews) | 9.3 (10 reviews) | 7.9 (37 reviews) | 
| **Feedback Collection** | 8.3 (20 reviews) | 9.2 (6 reviews) | 8.2 (34 reviews) | 
| **Document Processing** | 7.5 (19 reviews) | 9.2 (6 reviews) | 7.9 (32 reviews) | 

#### Autonomy

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | 6.6 (22 reviews) | 9.2 (6 reviews) | 7.8 (32 reviews) | 
| **Adaptive Responses** | 6.7 (21 reviews) | 9.4 (6 reviews) | 8.2 (32 reviews) | 
| **Task Execution** | 7.1 (21 reviews) | 9.4 (6 reviews) | 7.9 (34 reviews) | 
| **Problem Solving** | 7.2 (20 reviews) | 9.4 (6 reviews) | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Genesys Cloud CX (15):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Software](https://www.g2.com/categories/contact-center), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to LivePerson (12):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Talkdesk (14):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | Genesys Cloud CX | LivePerson | Talkdesk | 
|---|---|---|---|
| **Small-Business** | 13.8% | 20.0% | 19.3% | 
| **Mid-Market** | 46.1% | 43.3% | 60.3% | 
| **Enterprise** | 40.1% | 36.7% | 20.4% | 

### By Industry

#### Genesys Cloud CX

- **Information Technology and Services:** 10.8%
- **Financial Services:** 10.2%
- **Telecommunications:** 5.8%
- **Consumer Services:** 5.1%
- **Insurance:** 4.7%
- **Accounting:** 4.6%
- **Banking:** 4.4%
- **Computer Software:** 4.2%
- **Hospital & Health Care:** 3.8%
- **Retail:** 3.6%
- **Other:** 42.7%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Genesys Cloud CX

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1830 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1830 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)

---
## Top Discussions

### Genesys Cloud CX

- Title: [Anyone integrated PureCloud with custom CRM?](https://www.g2.com/discussions/anyone-integrated-purecloud-with-custom-crm) — 5 comments, 1 upvote
  > **Top comment:** "No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help."
- Title: [how do i reschedule emails or put them on hold?](https://www.g2.com/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) — 5 comments, 1 upvote
  > **Top comment:** "Best to comment on the Genesys Communities board for answers to these questions, and new features etc. "
- Title: [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) — 2 comments
  > **Top comment:** "Its a sales CRM tool. It's a good option for small businesses."
- Title: [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) — 2 comments
  > **Top comment:** "I collaborated by giving my opinion and observations."
- Title: [What does Zendesk software do?](https://www.g2.com/discussions/what-does-zendesk-software-do) — 2 comments
  > **Top comment:** "It is a ticketing Tool"

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/genesys-cloud-cx-vs-liveperson-vs-talkdesk)