# how to use canned responses in LIveEngage if the hot keys combination is not working

how to use canned responses in LIveEngage if the hot keys combination is not working

##### Post Metadata
- Posted at: over 9 years ago
- Author title: Customer Support at Progressplay
- Net upvotes: 1


## Comments
### Comment 1

Using the Predefined Content Widget ?

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: Public relations



### Comment 2

I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr techs or your techs has a chance to work on it 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Computer Software Professional




## Related Product
[LivePerson](https://www.g2.com/products/liveperson/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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