# Top 10 LivePerson Alternatives & Competitors
**Average Rating:** 4.3/5
**Total Number of Reviews:** 207
If you are considering LivePerson, you may also want to investigate similar alternatives or competitors to find the best solution. AI Customer Support Agents Software is a widely used technology, and many people are seeking user friendly, popular software solutions with targeted emails, in-app messaging, and lead development. Other important factors to consider when researching alternatives to LivePerson include response time. The best overall LivePerson alternative is Zendesk for Customer Service. Other similar apps like LivePerson are Fin, LiveChat, Genesys Cloud CX, and Sprinklr Service. LivePerson alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Live Chat Software](https://www.g2.com/categories/live-chat).


## Best Paid & Free Alternatives to LivePerson
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)
  - [Drift](https://www.g2.com/products/drift/reviews)
  - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Top 10 Alternatives to LivePerson Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how LivePerson stacks up to the competition, check reviews from current & previous users in industries like Internet, Information Technology and Services, and Insurance, and find the best product for your business.


  ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,995
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to LivePerson, Zendesk for Customer Service is:
- Easier to do business with
- More usable
- Better at meeting requirements
Categories in common with LivePerson: [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [LivePerson vs Zendesk for Customer Service](https://www.g2.com/compare/liveperson-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveChat](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)

  ### 2. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,883
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to LivePerson, Fin is:
- Easier to do business with
- Easier to admin
- More usable
Categories in common with LivePerson: [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support)

**Compare:** [LivePerson vs Fin](https://www.g2.com/compare/fin-vs-liveperson)
**Compare Fin with other alternatives:**
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs LiveChat](https://www.g2.com/compare/fin-vs-livechat)
- [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Fin vs Sprinklr Service](https://www.g2.com/compare/fin-vs-sprinklr-service)
- [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin)
- [Fin vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike)
- [Fin vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/fin-vs-five9-intelligent-cloud-contact-center-platform)
- [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent)
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)

  ### 3. [LiveChat](https://www.g2.com/products/livechat/reviews)
By Text
**Average Rating:** 4.5/5
**Total Reviews:** 810
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.


Reviewers say compared to LivePerson, LiveChat is:
- Easier to do business with
- Easier to set up
- Easier to admin
Categories in common with LivePerson: [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Conversational Support](https://www.g2.com/categories/conversational-support), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [LivePerson vs LiveChat](https://www.g2.com/compare/livechat-vs-liveperson)
**Compare LiveChat with other alternatives:**
- [LiveChat vs Zendesk for Customer Service](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [LiveChat vs Fin](https://www.g2.com/compare/fin-vs-livechat)
- [LiveChat vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-livechat)
- [LiveChat vs Sprinklr Service](https://www.g2.com/compare/livechat-vs-sprinklr-service)
- [LiveChat vs Drift](https://www.g2.com/compare/drift-vs-livechat)
- [LiveChat vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-livechat)
- [LiveChat vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-livechat)
- [LiveChat vs LiveAgent](https://www.g2.com/compare/liveagent-vs-livechat)
- [LiveChat vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-livechat)

  ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,555
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to LivePerson, Genesys Cloud CX is:
- Easier to do business with
- More usable
- Easier to set up
Categories in common with LivePerson: [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [LivePerson vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-liveperson)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs LiveChat](https://www.g2.com/compare/genesys-cloud-cx-vs-livechat)
- [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service)
- [Genesys Cloud CX vs Drift](https://www.g2.com/compare/drift-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/genesys-cloud-cx-vs-lime-connect-formerly-userlike)
- [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs LiveAgent](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent)
- [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx)

  ### 5. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)
By Sprinklr
**Average Rating:** 4.3/5
**Total Reviews:** 749
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.


Reviewers say compared to LivePerson, Sprinklr Service is:
- More expensive
- Easier to do business with
- Easier to admin
Categories in common with LivePerson: [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [LivePerson vs Sprinklr Service](https://www.g2.com/compare/liveperson-vs-sprinklr-service)
**Compare Sprinklr Service with other alternatives:**
- [Sprinklr Service vs Zendesk for Customer Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service)
- [Sprinklr Service vs Fin](https://www.g2.com/compare/fin-vs-sprinklr-service)
- [Sprinklr Service vs LiveChat](https://www.g2.com/compare/livechat-vs-sprinklr-service)
- [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service)
- [Sprinklr Service vs Drift](https://www.g2.com/compare/drift-vs-sprinklr-service)
- [Sprinklr Service vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-sprinklr-service)
- [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service)
- [Sprinklr Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-sprinklr-service)
- [Sprinklr Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprinklr-service)

  ### 6. [Drift](https://www.g2.com/products/drift/reviews)
By Salesloft
**Average Rating:** 4.4/5
**Total Reviews:** 1,255
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.


Reviewers say compared to LivePerson, Drift is:
- Easier to do business with
- Better at support
- Easier to set up
Categories in common with LivePerson: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Conversational Support](https://www.g2.com/categories/conversational-support), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Compare:** [LivePerson vs Drift](https://www.g2.com/compare/drift-vs-liveperson)
**Compare Drift with other alternatives:**
- [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin)
- [Drift vs LiveChat](https://www.g2.com/compare/drift-vs-livechat)
- [Drift vs Genesys Cloud CX](https://www.g2.com/compare/drift-vs-genesys-cloud-cx)
- [Drift vs Sprinklr Service](https://www.g2.com/compare/drift-vs-sprinklr-service)
- [Drift vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/drift-vs-lime-connect-formerly-userlike)
- [Drift vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/drift-vs-five9-intelligent-cloud-contact-center-platform)
- [Drift vs LiveAgent](https://www.g2.com/compare/drift-vs-liveagent)
- [Drift vs Freshdesk](https://www.g2.com/compare/drift-vs-freshdesk)

  ### 7. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)
By Lime Connect
**Average Rating:** 4.4/5
**Total Reviews:** 453
Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need


Reviewers say compared to LivePerson, Lime Connect (formerly Userlike) is:
- Easier to set up
- Easier to do business with
- Easier to admin
Categories in common with LivePerson: [Conversational Support](https://www.g2.com/categories/conversational-support), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [LivePerson vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-liveperson)
**Compare Lime Connect (formerly Userlike) with other alternatives:**
- [Lime Connect (formerly Userlike) vs Zendesk for Customer Service](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service)
- [Lime Connect (formerly Userlike) vs Fin](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs LiveChat](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-livechat)
- [Lime Connect (formerly Userlike) vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Sprinklr Service](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-sprinklr-service)
- [Lime Connect (formerly Userlike) vs Drift](https://www.g2.com/compare/drift-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-lime-connect-formerly-userlike)
- [Lime Connect (formerly Userlike) vs LiveAgent](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-liveagent)
- [Lime Connect (formerly Userlike) vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-lime-connect-formerly-userlike)

  ### 8. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
By Five9
**Average Rating:** 4.1/5
**Total Reviews:** 618
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.


Reviewers say compared to LivePerson, Five9 Intelligent Cloud Contact Center Platform is:
- Easier to do business with
- More usable
- Easier to set up
Categories in common with LivePerson: [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support)

**Compare:** [LivePerson vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveperson)
**Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:**
- [Five9 Intelligent Cloud Contact Center Platform vs Zendesk for Customer Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service)
- [Five9 Intelligent Cloud Contact Center Platform vs Fin](https://www.g2.com/compare/fin-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs LiveChat](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-livechat)
- [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Five9 Intelligent Cloud Contact Center Platform vs Sprinklr Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service)
- [Five9 Intelligent Cloud Contact Center Platform vs Drift](https://www.g2.com/compare/drift-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-lime-connect-formerly-userlike)
- [Five9 Intelligent Cloud Contact Center Platform vs LiveAgent](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveagent)
- [Five9 Intelligent Cloud Contact Center Platform vs Freshdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-freshdesk)

  ### 9. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to LivePerson, LiveAgent is:
- Easier to do business with
- Better at support
- Easier to admin
Categories in common with LivePerson: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Chatbots](https://www.g2.com/categories/chatbots), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [LivePerson vs LiveAgent](https://www.g2.com/compare/liveagent-vs-liveperson)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent)
- [LiveAgent vs LiveChat](https://www.g2.com/compare/liveagent-vs-livechat)
- [LiveAgent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent)
- [LiveAgent vs Sprinklr Service](https://www.g2.com/compare/liveagent-vs-sprinklr-service)
- [LiveAgent vs Drift](https://www.g2.com/compare/drift-vs-liveagent)
- [LiveAgent vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-liveagent)
- [LiveAgent vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveagent)
- [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent)

  ### 10. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,752
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to LivePerson, Freshdesk is:
- Easier to do business with
- Easier to admin
- Easier to set up
Categories in common with LivePerson: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [LivePerson vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveperson)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs LiveChat](https://www.g2.com/compare/freshdesk-vs-livechat)
- [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx)
- [Freshdesk vs Sprinklr Service](https://www.g2.com/compare/freshdesk-vs-sprinklr-service)
- [Freshdesk vs Drift](https://www.g2.com/compare/drift-vs-freshdesk)
- [Freshdesk vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/freshdesk-vs-lime-connect-formerly-userlike)
- [Freshdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-freshdesk)
- [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent)


---
## LivePerson Alternatives FAQs

### What are the best alternatives to LivePerson?

The best alternatives to LivePerson include [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) (4.3/5 stars, 6,947 reviews), [Fin](https://www.g2.com/products/fin/reviews) (4.5/5 stars, 3,855 reviews), [LiveChat](https://www.g2.com/products/livechat/reviews) (4.5/5 stars, 808 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1,549 reviews), and [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) (4.3/5 stars, 739 reviews). These alternatives outperform LivePerson in ease of administration, usability, setup, and meeting requirements, providing more user-friendly and scalable solutions.



### What features do alternatives offer that LivePerson does not?

LivePerson users report a steep learning curve, complex setup, and limited reporting customization. Alternatives offer more intuitive interfaces, easier administration, and enhanced automation capabilities.



### Which AI Customer Support Agents tools do reviewers recommend instead of LivePerson?

Reviewers recommend [Fin](https://www.g2.com/products/fin/reviews) for its intuitive no-code AI agent system that resolves 73% of customer queries, outperforming competitors in accuracy and answer quality. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) is favored for its frictionless omnichannel agent workspace, robust automation, and extensive app marketplace. [LiveChat](https://www.g2.com/products/livechat/reviews) is praised for its easy setup, proprietary AI features, and seamless multi-channel messaging. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is recognized for its unified platform, AI-powered routing, and comprehensive omnichannel support. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) is noted for its unified customer service platform across 30+ channels and AI-driven automation. These tools are recommended over LivePerson for their superior ease of use, faster setup, better support, and advanced AI capabilities.



### How does LivePerson compare to Zendesk for Customer Service?

According to G2 data, both [LivePerson](https://www.g2.com/products/liveperson/reviews) and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) hold an equal average rating of 4.3 out of 5, with LivePerson having 207 reviews and Zendesk significantly more at 6,947 reviews. Zendesk leads slightly in dimension scores, holding a 0.2-point advantage in Better at Meeting Requirements (8.6 vs 8.5), a 0.2-point lead in More Usable (8.6 vs 8.4), a 0.1-point lead in Easier to Administer (8.2 vs 8.1), a 0.1-point lead in Better at Support (8.4 vs 8.3), and a 0.4-point lead in Easier to Do Business With (8.4 vs 8.0). Both products tie in Easier to Set Up with a score of 8.0. LivePerson offers unique features such as A/B testing, AI Text Generation, AI Text-to-Speech, and Role-based access, which Zendesk does not provide. User reviews highlight LivePerson's strengths in AI-powered automation, omnichannel messaging, and customer engagement efficiency, though it has a steeper learning curve and higher cost concerns. Zendesk is praised for its intuitive ticket management, extensive integrations, automation capabilities, and scalability, with some users noting complexity in advanced customization and pricing. Overall, Zendesk is favored for usability and support, while LivePerson is recognized for advanced AI features and conversational capabilities.



### Why do users choose Zendesk for Customer Service over LivePerson?

Users choose [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) over LivePerson primarily due to its higher scores in usability and support, with Zendesk scoring 8.6 in More Usable compared to LivePerson's 8.4, and 8.4 in Better at Support versus LivePerson's 8.3. Zendesk's ticket management system is highly intuitive and efficient, supported by 252 mentions of ticket management and 526 mentions of ease of use, making it accessible for agents and admins alike. Its extensive marketplace integrations and automation features streamline workflows, contributing to improved response times and team productivity. Additionally, Zendesk's scalability and clear initial setup experience, praised in multiple reviews, make it suitable for growing teams. Users also appreciate Zendesk's centralized omnichannel support and robust reporting tools, despite some complexity in advanced customization. These factors, combined with a 0.4-point lead in Easier to Do Business With, position Zendesk as a preferred choice for organizations seeking a user-friendly, scalable, and well-supported customer service platform.




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