Top 10 LivePerson Alternatives & Competitors

(198)4.3 out of 5

Research alternative solutions to LivePerson on G2, with real user reviews on competing tools. AI Customer Support Agents Software is a widely used technology, and many people are seeking innovative, easily administered software solutions with targeted emails, in-app messaging, and lead development. Other important factors to consider when researching alternatives to LivePerson include chat and response time. The best overall LivePerson alternative is Zendesk for Customer Service - AC. Other similar apps like LivePerson are Fin by Intercom, LiveChat, Genesys Cloud CX, and Sprinklr Service. LivePerson alternatives can be found in AI Customer Support Agents Software but may also be in Help Desk Software or Live Chat Software.

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Best Paid & Free Alternatives to LivePerson

Zendesk for Customer Service - AC
Fin by Intercom
LiveChat
Genesys Cloud CX
Sprinklr Service
Drift
Lime Connect (formerly Userlike)
Five9 Intelligent Cloud Contact Center Platform

Top 10 Alternatives to LivePerson Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how LivePerson stacks up to the competition, check reviews from current & previous users in industries like Internet, Information Technology and Services, and Financial Services, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to LivePerson, Zendesk for Customer Service - AC is:

Easier to do business with

More usable

Better at meeting requirements

Categories in common with LivePerson:

AI Agents For Business Operations

Conversational Commerce Platforms

AI Customer Support Agents

Customer Service Automation

Digital Customer Service Platforms

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to LivePerson, Fin by Intercom is:

Easier to do business with

More usable

Easier to admin

Categories in common with LivePerson:

AI Agents For Business Operations

AI Customer Support Agents

Customer Service Automation

Digital Customer Service Platforms

Conversational Support

LiveChat

By Text

4.5/5

(773)

Product Description

Reviewers say compared to LivePerson, LiveChat is:

Easier to do business with

More usable

Easier to admin

Categories in common with LivePerson:

Conversational Commerce Platforms

Customer Service Automation

Conversational Support

Conversational Marketing

Chatbots

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Sprinklr Service

By Sprinklr

4.3/5

(709)

Product Description

Reviewers say compared to LivePerson, Sprinklr Service is:

More expensive

Easier to do business with

Categories in common with LivePerson:

Conversational Commerce Platforms

AI Customer Support Agents

Digital Customer Service Platforms

Conversation Intelligence

By Salesloft

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Reviewers say compared to LivePerson, Drift is:

Easier to do business with

Better at support

Easier to set up

Categories in common with LivePerson:

Customer Service Automation

Conversational Support

Conversational Marketing

Chatbots

Bot Platforms