1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [LivePerson Discussions](https://www.g2.com/products/liveperson/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a0330809447ed7d578efa0306abd74ba/liveperson.png "Product Avatar Image") ![Reward for good LivePerson reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/25558/medal.svg "Reward for good LivePerson reviews") ](/products/liveperson/reviews) [ LivePerson ](/products/liveperson/reviews) (207)4.3/5 LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. Show More * * * ### 58.0 Nps Score Already have LivePerson? ### All LivePerson Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Natalia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia C.") NC Loading... [Natalia C.](https://www.g2.com/users/ff28144b-4f41-4a37-a7d6-48df1e3dadff "Natalia C.") • over 9 years ago Customer Support at Progressplay Customer Support at Progressplay More Options - [ # how to use canned responses in LIveEngage if the hot keys combination is not working ](/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) how to use canned responses in LIveEngage if the hot keys combination is not working [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+LivePerson+questions+and+get+answers+from+expert+users+in+our+LivePerson+Discussions+section.&title=LivePerson+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fliveperson%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=LivePerson+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fliveperson%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fliveperson%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=LivePerson+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fliveperson%2Fdiscuss%0aAsk+LivePerson+questions+and+get+answers+from+expert+users+in+our+LivePerson+Discussions+section.) 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Answer a few questions to help the LivePerson community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fliveperson%2Fdiscuss%3Fsmall_ask%3Dliveperson) No ## Top Contributors in LivePerson 1 ![Natalia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia C.") NC Loading... ### [Natalia C.](https://www.g2.com/users/ff28144b-4f41-4a37-a7d6-48df1e3dadff "Natalia C.") Customer Support Manager 1 pt 2 MJ Loading... ### [Matthew J.](https://www.g2.com/users/09fb4dee-2e64-44ba-a9ba-5d5393e90993 "Matthew J.") Online Advisor 1 1 pt 3 ![Bhanu Pratap m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu Pratap m.") BM Loading... ### [Bhanu Pratap m.](https://www.g2.com/users/f8334992-275a-41ba-be30-718c41714085 "Bhanu Pratap m.") Digital Marketing Manager 1 pt