Compare Dialpad Connect and Five9 Intelligent Cloud Contact Center Platform 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(598)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in ease of use, with many users appreciating its clean interface that allows new team members to quickly adapt with minimal training. In contrast, Five9 Intelligent Cloud Contact Center Platform, while functional, has received feedback indicating that it can be more complex to navigate.
- Users say that Dialpad Connect offers a seamless experience by integrating calls, messages, and meetings on a single platform, which enhances productivity. Five9, on the other hand, is praised for its customization capabilities, particularly in creating IVRs tailored to specific client needs, but it may require more effort to set up initially.
- Reviewers mention that Dialpad Connect's call quality is consistently reliable, which is crucial for daily operations. Five9 also provides solid call recording features, but some users feel that its overall performance can lag behind Dialpad in terms of real-time communication quality.
- According to verified reviews, Dialpad Connect shines with its AI-driven features, such as automated note-taking, which users find significantly enhances their workflow. Five9 has made strides in integrating AI, particularly with Agent Insights, but users note that it may not be as intuitive as Dialpad's offerings.
- Users appreciate Five9's strong support process, highlighting their attention to customer queries, which can be a deciding factor for businesses needing reliable assistance. In comparison, Dialpad Connect also receives positive remarks for its support, but some users feel that Five9's dedicated approach gives it an edge in customer service.
- G2 reviewers indicate that while both platforms cater to different market segments, Dialpad Connect is particularly favored by small businesses for its affordability and user-friendly features. Five9, with a focus on mid-market clients, offers robust capabilities but may come with a steeper learning curve and higher costs.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.9
3,209
8.4
490
Ease of Use
9.1
3,328
8.4
499
Ease of Setup
9.0
1,215
8.0
357
Ease of Admin
8.9
1,119
8.0
302
Quality of Support
8.5
2,497
8.3
471
Has the product been a good partner in doing business?
8.9
1,043
8.6
300
Product Direction (% positive)
8.2
3,062
7.5
486
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.3
8
Not enough data
8.0
58
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Dialing Options
Not enough data
8.9
144
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
6.2
7
Agent Tools
Not enough data
8.8
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Automation
Not enough data
8.3
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.6
9
Not enough data
5.9
9
AI Capabilities - Auto Dialer
Not enough data
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.4
56
Not enough data
8.4
50
Performance
Not enough data
8.8
56
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Channels
Not enough data
8.9
230
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.9
169
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Generative AI
Not enough data
6.2
58
Functions
Not enough data
8.8
256
|
Verified
Not enough data
8.8
256
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
Not enough data
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
262
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
101
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
Not enough data
8.9
93
Not enough data
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
Not enough data
9.0
96
Not enough data
8.7
100
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
8.0
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
915
|
Verified
Not enough data
8.3
438
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Not enough data
Advanced Features
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
6.9
8
8.7
14
7.1
8
Calling
9.0
606
9.0
12
Feature Not Available
8.2
11
9.1
638
8.8
11
9.1
652
9.0
12
8.8
14
9.0
12
Contacts
8.7
648
8.2
12
8.6
575
8.8
10
8.6
517
8.5
12
Insights
8.5
492
8.2
12
8.7
554
8.6
11
8.8
262
8.8
12
Feature Not Available
7.8
12
8.3
404
7.8
10
9.3
17
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Five9 Intelligent Cloud Contact Center Platform are categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, and Outbound Call Tracking
Unique Categories
Dialpad Connect is categorized as Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, and Customer Service Automation
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.4%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
