Compare Birdeye and Fin by Intercom 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Contact Us
$0.99 1 Outcome
Birdeye
Star Rating
(3,941)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,818)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers or fail to assist effectively.
- Users say that Birdeye shines in consolidating reviews, making it easy to manage online reputation. Reviewers highlight the platform's ability to bring all reviews together in one place, which significantly improves their overall online presence.
- According to verified reviews, Fin by Intercom is praised for its effective task execution, with users noting that it actually performs its intended functions rather than just simulating assistance. This reliability is a key factor for those relying on AI for customer support.
- Reviewers mention that Birdeye offers a more robust support experience, with higher ratings in quality of support and ease of use. Users appreciate the platform's intuitive design, which simplifies the process of managing customer interactions.
- G2 reviewers highlight that while Fin by Intercom has a strong performance in conversational support, it faces challenges in areas like setup and customization compared to Birdeye, which is noted for its user-friendly onboarding and flexible configuration options.
- Users report that both platforms have their strengths, but Birdeye's focus on feedback collection and reputation management gives it an edge for businesses looking to enhance their online image, while Fin by Intercom is favored for its engaging and effective AI interactions.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Birdeye
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.3
3,393
8.7
2,877
Ease of Use
9.3
3,448
8.9
2,908
Ease of Setup
9.1
2,505
8.4
1,510
Ease of Admin
9.2
2,034
8.6
1,340
Quality of Support
9.4
3,228
8.6
2,773
Has the product been a good partner in doing business?
9.4
2,038
8.8
1,336
Product Direction (% positive)
9.4
3,351
8.8
2,729
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
249
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Platform
Not enough data
8.1
722
|
Verified
8.8
505
|
Verified
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
8.8
385
|
Verified
8.8
383
|
Verified
8.6
385
|
Verified
8.1
363
|
Verified
8.8
389
|
Verified
9.3
478
|
Verified
8.9
384
|
Verified
8.5
327
|
Verified
Channels
8.9
403
|
Verified
8.0
293
|
Verified
8.9
391
|
Verified
9.0
438
|
Verified
9.0
402
|
Verified
7.9
207
|
Verified
8.1
325
|
Verified
7.3
121
8.3
317
|
Verified
8.1
229
|
Verified
Customers
8.9
390
|
Verified
8.8
428
|
Verified
8.7
378
8.6
432
|
Verified
9.0
387
|
Verified
8.2
436
|
Verified
8.7
372
|
Verified
8.3
387
|
Verified
8.6
353
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Listing Management
8.9
455
|
Verified
Not enough data
8.8
423
|
Verified
Not enough data
8.5
382
Not enough data
8.8
448
|
Verified
Not enough data
Performance
8.9
496
|
Verified
Not enough data
9.1
503
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
216
Not enough data
9.1
373
|
Verified
Not enough data
9.2
384
|
Verified
Not enough data
9.4
400
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
412
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
470
Not enough data
9.0(won by default)
490
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
467
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
92
Not enough data
8.3(won by default)
93
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.1
84
9.3
15
9.0
86
8.6
14
9.0
84
Automation - AI Agents
8.3
12
7.7
61
8.8
14
8.7
63
8.9
12
Feature Not Available
8.9
12
8.1
63
9.2
12
8.7
63
Platform
9.2
13
9.1
81
9.3
12
8.8
82
9.0
13
9.1
83
Autonomy - AI Agents
8.5
13
8.5
65
8.3
12
8.6
65
8.5
12
8.4
64
8.2
12
8.7
67
Generative AI
8.8
16
Feature Not Available
9.0
13
8.8
50
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
8.8
597
8.7
234
8.8
587
8.7
224
9.0
589
Feature Not Available
8.8
558
Feature Not Available
8.6
478
Platform
9.0
241
9.5
616
8.8
228
8.9
584
8.9
237
8.8
579
8.9
229
8.7
564
Feature Not Available
8.2
419
8.8
224
8.9
528
8.9
237
8.8
583
Generative AI
8.4
159
Feature Not Available
8.7
151
8.4
142
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
8.7
1058
Feature Not Available
8.7
839
8.8
344
8.7
858
8.9
315
9.0
779
Support Automation
8.7
334
8.6
859
8.7
342
8.7
901
8.8
335
8.5
519
8.6
301
8.8
813
Generative AI
8.4
238
Feature Not Available
8.4
236
8.4
155
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
8.6
183
8.3
297
8.6
180
8.3
295
8.1
171
Feature Not Available
Communication
9.0
357
|
Verified
9.2
1443
|
Verified
9.0
383
|
Verified
8.9
1451
|
Verified
8.6
267
8.7
1192
|
Verified
9.2
358
|
Verified
9.1
1358
|
Verified
8.4
245
8.2
595
Internal Use
8.8
505
|
Verified
8.2
1270
|
Verified
9.0
350
|
Verified
8.7
1095
|
Verified
8.7
269
8.2
1043
|
Verified
8.8
273
8.7
1251
|
Verified
9.1
335
|
Verified
8.9
1321
|
Verified
8.6
271
8.6
1289
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Self-Service Platform
Not enough data
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Channels
Not enough data
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Insight
Not enough data
9.1
86
Not enough data
9.2
88
Not enough data
8.8
83
Not enough data
9.3
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.2
1942
|
Verified
Not enough data
8.6
1438
|
Verified
Not enough data
8.8
1629
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1627
|
Verified
Not enough data
9.2
1971
|
Verified
Not enough data
Media Monitoring
8.7
1636
|
Verified
Not enough data
8.7
1479
|
Verified
Not enough data
8.4
1278
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
309
Not enough data
8.0
294
Not enough data
8.2
316
Not enough data
8.2
295
Not enough data
8.1
300
Not enough data
8.1
292
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
7.8
190
7.7
8
7.9
195
7.9
7
7.8
167
8.6
7
8.5
188
8.1
7
8.0
161
Customer Interaction Automation - AI Customer Support Agents
8.3
7
7.5
158
8.9
9
7.9
160
8.1
6
7.9
171
9.2
8
8.5
187
Automation
8.2
10
8.3
191
9.4
9
8.0
163
7.9
7
7.2
156
Autonomy
7.9
7
7.6
162
8.1
8
7.7
163
7.7
8
7.2
161
8.1
8
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Fin by Intercom are categorized as Chatbots, AI Agents For Business Operations, AI Customer Support Agents, Conversational Support, Conversational Marketing, and Live Chat
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Social Media Suites, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, Feedback Analytics, Experience Management, Payment Processing, SMS Marketing, Patient Engagement, Customer Advocacy, and Social Media Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.1%
Other
61.0%
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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