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Compare Birdeye and Drift 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Contact Us
Starting at $2,500.00 Per Month
Birdeye
Star Rating
(3,727)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansDrift
Star Rating
(1,255)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Drift. Users appreciate Birdeye's ability to consolidate reviews and manage customer feedback effectively, with one reviewer noting, "It is REALLY wonderful to hear directly from our guests, and it gives us an opportunity to reach out directly to address service complaints."
- Users say that Drift offers a quick implementation process, allowing businesses to launch chatbots rapidly. One user highlighted, "We were able to launch a chatbot on our site using a template in less than a few hours and immediately impact demand gen!" This ease of setup is a strong point for Drift, especially for teams looking to get started quickly.
- Reviewers mention that Birdeye's user-friendly interface makes it easy to navigate and utilize its features. Users have praised its convenient filtering options, stating, "Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle."
- According to verified reviews, Drift shines in its live chat capabilities, with users enjoying features that allow for real-time engagement. One reviewer noted the ability to call customers directly from the chat, saying, "I can directly call them, I can also start a quick meeting with them while chatting without any hassle," which enhances customer interaction.
- G2 reviewers highlight that while Drift has a strong focus on conversational marketing, it struggles in the area of conversational support, receiving lower satisfaction scores. This indicates that users may find it less effective for ongoing customer support compared to Birdeye, which has a robust support system in place.
- Users report that Birdeye's comprehensive review management tools are a standout feature, allowing businesses to track and respond to reviews from multiple platforms seamlessly. One user emphasized, "I find it extremely helpful to be able to view, track, monitor, update, respond to, and manage reviews from all platforms," showcasing Birdeye's strength in reputation management.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Birdeye
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.3
3,199
8.7
1,017
Ease of Use
9.3
3,254
8.7
1,030
Ease of Setup
9.1
2,332
8.4
507
Ease of Admin
9.3
1,930
8.5
473
Quality of Support
9.4
3,055
8.8
938
Has the product been a good partner in doing business?
9.4
1,932
8.9
472
Product Direction (% positive)
9.5
3,163
8.9
995
Features by Category
Messenger
8.8
384
|
Verified
8.5
203
|
Verified
8.5
382
|
Verified
8.2
201
|
Verified
8.8
386
|
Verified
9.1
273
|
Verified
8.9
383
|
Verified
8.5
250
|
Verified
Channels
8.9
400
|
Verified
7.9
116
|
Verified
8.9
390
|
Verified
8.9
250
|
Verified
9.0
400
|
Verified
7.7
91
|
Verified
8.1
324
|
Verified
7.6
81
|
Verified
8.3
316
|
Verified
7.8
90
|
Verified
Customers
8.9
389
|
Verified
8.6
224
|
Verified
8.7
377
8.4
202
|
Verified
9.0
386
|
Verified
8.1
241
|
Verified
8.7
371
|
Verified
8.7
241
|
Verified
8.6
352
8.5
245
|
Verified
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
277
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
7.5
87
Not enough data
7.6
85
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
451
|
Verified
Not enough data
8.8
419
|
Verified
Not enough data
8.5
376
Not enough data
8.8
441
|
Verified
Not enough data
Performance
8.9
491
|
Verified
Not enough data
9.0
492
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
367
|
Verified
Not enough data
9.2
379
|
Verified
Not enough data
9.4
389
|
Verified
Not enough data
8.8
354
Not enough data
9.1
386
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
414
Not enough data
8.4(won by default)
407
Not enough data
8.7(won by default)
415
Not enough data
8.4(won by default)
398
Not enough data
8.8(won by default)
409
Not enough data
8.5(won by default)
405
Not enough data
Social Management
8.7(won by default)
458
Not enough data
8.9(won by default)
464
Not enough data
8.5(won by default)
444
Not enough data
8.8(won by default)
451
Not enough data
7.9(won by default)
427
Not enough data
8.4(won by default)
425
Not enough data
8.4(won by default)
379
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
8.0(won by default)
92
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
490
Not enough data
8.9
486
Not enough data
8.7
466
Not enough data
8.0
415
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
205
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
8.2
280
8.7
232
8.3
268
8.7
223
8.4
303
Feature Not Available
8.1
273
Feature Not Available
8.0
228
Platform
9.0
239
8.9
309
8.8
226
8.4
291
8.9
235
8.4
275
8.9
228
8.1
281
Feature Not Available
7.9
240
8.8
223
8.4
261
9.0
236
8.2
286
Generative AI
8.4
155
7.7
84
8.7
150
7.7
82
Feedback Management
8.7
519
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
526
Not enough data
8.8
530
Not enough data
8.6
520
Not enough data
Feedback Sources
9.5
670
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
550
Not enough data
Generative AI
8.7
426
Not enough data
8.8
419
Not enough data
Conversational Platform
8.8
388
8.6
167
Feature Not Available
8.4
117
8.8
343
8.7
128
8.9
312
8.6
92
Support Automation
8.7
333
Feature Not Available
8.7
341
8.4
147
8.8
333
8.7
138
8.6
299
8.4
92
Generative AI
8.4
237
7.9
31
8.4
235
7.7
31
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
7.7
31
Not enough data
7.9
30
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
181
7.7
83
8.6
179
7.7
81
8.2
170
7.3
81
Communication
9.0
353
|
Verified
9.2
542
|
Verified
9.1
378
|
Verified
8.5
538
|
Verified
8.6
266
7.8
323
|
Verified
9.2
353
|
Verified
8.6
414
|
Verified
8.4
244
7.9
189
Internal Use
8.8
501
|
Verified
8.4
461
|
Verified
9.0
349
|
Verified
8.7
471
|
Verified
8.7
267
8.5
472
|
Verified
8.8
272
8.2
409
|
Verified
9.1
331
|
Verified
8.3
372
|
Verified
8.7
271
8.1
402
|
Verified
Generative AI
Not enough data
7.4
20
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1840
|
Verified
Not enough data
8.6
1422
|
Verified
Not enough data
8.8
1608
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1597
|
Verified
Not enough data
9.2
1870
|
Verified
Not enough data
Media Monitoring
8.7
1620
|
Verified
Not enough data
8.6
1444
|
Verified
Not enough data
8.4
1271
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
301
Not enough data
8.0
292
Not enough data
8.2
294
Not enough data
8.2
290
Not enough data
8.1
294
Not enough data
8.1
290
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Drift are categorized as Conversational Support, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Birdeye is categorized as AI Customer Support Agents, Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, Feedback Analytics, AI Agents For Business Operations, Experience Management, Payment Processing, SMS Marketing, Patient Engagement, Customer Advocacy, Local Listing Management, Local SEO, Online Reputation Management, Social Media Suites, Social Media Management, and SEO Tools
Drift is categorized as Business Scheduling, AI Sales Assistant, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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