# What is a drift playbook? What is a drift playbook? ##### Post Metadata - Net upvotes: 1

# What is Drift used for? What is Drift used for? ##### Post Metadata

# How do you make a drift playbook? How do you make a drift playbook? ##### Post Metadata

# What is drift tool? What is drift tool? ##### Post Metadata

# How much does drift cost? How much does drift cost? ##### Post Metadata

# How can Drift be integrated into Salesforce? It´s beneficial that Drift is integrated into Salesforce so that everything is in one place and thus has a 360 view of the customers we serve on a day-to-day basis. ##### Post Metadata - Net upvotes: 2

# How can we display multiple client assets? Also can we display a rating continuously? Essentially I'd like for drift to offer us the ability to see multiple aspects of a client profile. As of right now, it will only display one part, like the phone number or the email. Ideally, I'd like to be able to see all of the customer information displayed. This would give us a more holistic point of reference. Another question is whether we'd be able to display a continuous user rating. Let's say the user had a good interaction that he rated 5/5, then he had a neutral reaction at 3/5. Would it be possible to display a running average in which the customer rates every interaction and then we the average being updated. That way drift would present another tool that would allow us to know if our service level or a client lifecycle has any impact. ##### Post Metadata - Net upvotes: 1

# What is your least Drift Video favorite feature? ##### Post Metadata - Net upvotes: 1

# How can I use Drift in my Business? ##### Post Metadata - Net upvotes: 1

# What are some options to better streamline the saved replies? I don't think we utilize the saved replies to the best of our abilities. I'm wondering if there's a better way to utilize them, perhaps by changing the titles to be more searchable? ##### Post Metadata - Net upvotes: 1