net2phone
net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.
Average Rating: 4.4/5.0
Total Reviews: 185
How Do G2 Users Rate net2phone?
- Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
- Presentations: 9.6/10 (Category avg: 8.9/10)
- Participant Permissions: 8.3/10 (Category avg: 8.8/10)
- Whiteboarding: 8.3/10 (Category avg: 8.6/10)
Who Is the Company Behind net2phone?
- Seller: net2phone
- Company Website:
- Year Founded: 1996
- HQ Location: Newark, NJ
-
Twitter: @net2phone
1,900 Twitter followers -
LinkedIn® Page: www.linkedin.com
308 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Office Manager, Owner
- Top Industries: Construction, Information Technology and Services
- Company Size: 80% Small, 18% Medium
What Do G2 Reviewers Say About net2phone?
AI-generated summary from verified user reviews
Pros
- Users appreciate the exceptional customer service from Net2Phone, highlighting their prompt and knowledgeable support team.
- Users find net2phone to offer exceptional ease of use, simplifying call tracking and management seamlessly.
- Users commend the affordability of net2phone, highlighting significant cost savings compared to competitors.
- Users praise the responsive customer support of Net2Phone, consistently receiving eager help with their issues.
- Users highlight the responsive and helpful customer service of net2phone, enhancing their overall experience significantly.
Cons
- Users experience connection issues that hinder functionality, with limited support for integrating with custom setups.
- Users report significant issues with customer support, highlighting ignored complaints and poor communication regarding billing and equipment.
- Users find the net2phone interface to be not intuitive, complicating basic functions and features usage.
- Users report long wait times for support, leading to frustration and unresolved issues during critical setup moments.
- Users report significant issues with poor customer support, including unaddressed complaints and inadequate assistance during setup.
What Are Recent G2 Reviews of net2phone?
"Superior product, exceptional service"
Rating: 5.0/5.0 stars
— Heather S.
"Effortless Call Tracking and Remote Work Made Easy"
Rating: 4.0/5.0 stars
— Jennifer C.
What Are G2 Users Discussing About net2phone?
- What is net2phone Canada used for? - 1 comment
- Is net2phone free? - 2 comments
- Is net2phone reliable? - 4 comments

