G2

Vince T.

IT Support Specialist

Mid-Market (51-1000 emp.)

10/27/2026

"Reliable, Cost-Effective Cloud Phone System with Great Flexibility"

4.5/5

What do you like best about net2phone?

Net2Phone has been a reliable, cost-effective, and user-friendly business phone solution for our organization. As an IT administrator, I appreciate how easy it is to manage users, configure extensions, and support employees across multiple office locations.

One of the biggest advantages is the flexibility of its cloud-based platform. Employees can make and receive business calls from their desk phones, computers, or mobile devices. The web-based softphone is especially useful for remote and hybrid workers, allowing us to reduce our dependence on physical desk phones and save thousands of dollars annually.

Overall, Net2Phone offers excellent value, useful features, and the flexibility our business needs. I would rate it 9 out of 10! Review collected by and hosted on G2.com.

What do you dislike about net2phone?

The biggest drawback of Net2Phone is its technical support. At times, it can be difficult to reach a knowledgeable support representative, and the assistance provided isn't always helpful in resolving technical issues. As an IT administrator managing multiple users, I would appreciate faster response times, more experienced technical support staff, and a better escalation process for complex issues. At some points, I felt like I got answered from AI agent (maybe it's true) rather than real person!

While the platform itself is reliable and easy to manage, the technical support experience could definitely use improvement. This is the main reason I rate Net2Phone 9 out of 10 instead of a perfect 10. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Net2Phone has helped our organization streamline business communications across multiple office locations while providing greater flexibility for remote and hybrid employees.

As an IT administrator, I appreciate having a centralized, cloud-based phone system that simplifies managing users, extensions, voicemail, and call routing.

Another major advantage is **zero-touch provisioning**, which makes deploying and configuring desk phones much easier. Instead of manually configuring each device, phones can automatically receive their settings, significantly reducing setup time, IT workload, and configuration errors. This is especially valuable when onboarding new employees or replacing existing phones.

One of the biggest benefits is cost savings. We recently started transitioning selected employees from traditional desk phones to Net2Phone's web-based softphone solution. This initiative is expected to save our company approximately $4,000–$5,000 annually without sacrificing essential phone functionality.

Overall, Net2Phone helps us reduce operating costs, simplify IT administration, and maintain reliable business communications across our organization. Its combination of centralized management, zero-touch provisioning, and flexible softphone capabilities makes it an excellent solution for our business. Review collected by and hosted on G2.com.

Response from Denise D'Arienzo of net2phone

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Thank you for the detailed review and the 9 out of 10! We’re glad net2phone makes it easy for you as an IT administrator to manage users and extensions across multiple office locations, and that the web-based softphone is helping your remote and hybrid employees work from anywhere while cutting your desk phone costs.

We also appreciate your honest feedback on technical support, and we take it seriously. Our in-house support team consists of real humans and includes experienced technicians. We also have a dedicated escalation process for complex issues like the ones IT administrators manage across multiple locations. We’d like to make sure you have direct access to both. Please email our Customer Success team at customersuccess@net2phone.com and mention this review.