G2

dias i.

Wordpress Developer

Small-Business (50 or fewer emp.)

10/28/2026

"The Ultimate Operating System for Agile Project Management and Team Operations"

5/5

What do you like best about Lark?

We use Lark as the central operating system for our digital agency and project management operations. Specifically, we rely on Lark for:

End-to-End Project Management & Task Tracking: We utilize Lark Base as our primary database and Kanban engine to track project milestones, task assignments, sprint planning, client change requests, and bug reports across our development team.

Team Communication & Daily Operations: Conducting daily standups, internal team chats, topic-based project groups, and cross-functional coordination between developers, interns, and management.

Automated Workflows & Client Intake: Gathering client requirements, design briefs, and operational logs via Lark Base Forms and automated notification workflows.

Knowledge Management & Documentation: Creating and organizing SOPs, project specifications, meeting minutes (with Lark Minutes), and collaborative deliverables using Lark Docs and Lark Drive. Review collected by and hosted on G2.com.

What do you dislike about Lark?

The feature set is vast, so there is a slight learning curve for non-technical team members during the initial onboarding. Additionally, while the mobile app is powerful, managing advanced, highly granular multi-dimensional Base views and complex formulas is still best experienced on the desktop client. More granular permission controls for external client sharing in Base would also be a welcome addition. Review collected by and hosted on G2.com.

What problems is Lark solving and how is that benefiting you?

Prior to Lark, our agency suffered from severe tool sprawl—juggling separate apps for chat, spreadsheet tracking, task management, document collaboration, and approval flows. This caused constant context switching, fragmented client communication, and unnecessary software subscription costs.

By consolidating our entire workflow into Lark:

Efficiency & Visibility: Our team saves hours every week. Sprint tracking, daily standups, and task delegation happen in real-time within a single ecosystem.

Cost Reduction: Consolidating multiple standalone tools into Lark has significantly optimized our agency's operational budget.

Accountability: With built-in approvals, automated task notifications, and shared documentation, every project milestone is clearly tracked with full visibility across management and team members. Review collected by and hosted on G2.com.