Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.
Average Rating: 4.7/5.0
Total Reviews: 6,521
How Do G2 Users Rate Gong?
- Ease of Use: 9.3/10 (Category avg: 9.2/10)
- Knowledge Base: 9.0/10 (Category avg: 8.8/10)
- Leaderboard: 8.8/10 (Category avg: 8.8/10)
- Playbook Creation: 8.6/10 (Category avg: 8.5/10)
Who Is the Company Behind Gong?
- Seller: Gong
- Company Website:
- Year Founded: 2015
- HQ Location: San Francisco, California
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Twitter: @Gong_io
7,641 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,963 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Account Executive, Customer Success Manager
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 69% Medium, 18% Large
What Do G2 Reviewers Say About Gong?
AI-generated summary from verified user reviews
Pros
- Users find Gong's AI capabilities invaluable for saving time and enhancing productivity through efficient communication insights.
- Users value the ease of use of Gong, finding it intuitive for analyzing sales calls and opportunities.
- Users appreciate the call recording and AI note-taking features of Gong, enhancing productivity and improving sales strategies.
- Users appreciate the accuracy of Gong, noting its ability to maintain call control and summarize discussions effectively.
- Users appreciate the intuitive AI-driven insights of Gong, which significantly enhance sales efficiency and pipeline management.
Cons
- Users experience call tracking issues with Gong, noting difficulties in accessing and locating previous calls.
- Users report recording issues with Gong, including missed connections and difficulties in retrieving past calls.
- Users find the AI inaccuracy frustrating, impacting efficiency and the relevance of insights provided by Gong.
- Users note the limitations of AI functionality, which can affect accuracy and real-time integration in Gong.
- Users note the missing features in Gong, particularly the lack of real-time AI coaching and limited search filters.
What Are Recent G2 Reviews of Gong?
"Gong Makes Customer Conversations Easy to Review and Turn into Actionable Insights"
Rating: 5.0/5.0 stars
— Martina G.
"Top-Notch Call Analysis with Excellent AI Transcription and Chatbot"
Rating: 5.0/5.0 stars
— Alejandro O.







