I like having a safe, controlled environment to practice my conversational skills before speaking with a live client or demonstrating in front of the class. I can practice scripts and different scenarios, learn to navigate the tools, and work on my listening, questioning, and responses. It helps me feel more confident and prepared. Allego also provides feedback when there isn’t a facilitator available, and I can see the software and its AI’s interaction with people continuing to get better. Setup was super easy—just single sign-on and getting situated, with my team administrator assigning activities. Review collected by and hosted on G2.com.

The AI bot sometimes loses its place and mixes up whether it’s the client or the representative, so I have to guide it back with my responses. In some demonstrations, it was more temperamental and harder to please than most people. It kept repeating itself like a broken record, and the interactions didn’t feel representative of the people I’ve dealt with. Review collected by and hosted on G2.com.