# Best Review Management Software - Page 5 *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)* Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 247 ### Category Stats (May 2026) - **Average Rating**: 4.57/5 - **New Reviews This Quarter**: 193 - **Buyer Segments**: Small-Business 49% │ Mid-Market 43% │ Enterprise 8% - **Top Trending Product**: eTrusted (+0.375) *Last updated: May 18, 2026* ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,200+ Authentic Reviews - 247+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Review Management Software Is Best for Your Use Case? - **Leader:** [Okendo](https://www.g2.com/products/okendo/reviews) - **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - **Best Free Software:** [Reviews.io](https://www.g2.com/products/reviews-io/reviews) --- **Sponsored** ### Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18216&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fpage%3D3&secure%5Btoken%5D=9348cdf9c491721e9b0997b55d06884b205fb053419072b2622929f46457d0bb&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-reputation-management-g2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Review Management Software Products in 2026? ### 1. [Testimonial Robot](https://www.g2.com/products/testimonial-robot/reviews) Allows customers to add Google-friendly reviews or testimonials to your website **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Testimonial Robot?** - **Seller:** [Testimonial Robot](https://www.g2.com/sellers/testimonial-robot) - **HQ Location:** Dublin, Ireland - **Twitter:** @TestimonialR (2,240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 2. [Trustify](https://www.g2.com/products/trustify/reviews) Trustify is a comprehensive customer review management solution designed to help businesses collect, manage, and leverage customer feedback effectively. This platform enables companies to generate valuable customer reviews that enhance their online reputation while providing modern marketing tools to promote their services. By focusing on user-generated content, Trustify empowers businesses to build trust with potential customers and improve their overall marketing strategies. The target audience for Trustify includes small to medium-sized businesses across various industries, including retail, hospitality, and service-oriented sectors. Companies seeking to enhance their online presence and reputation can benefit significantly from Trustify's features. The platform is particularly useful for businesses that understand the importance of customer feedback in influencing purchasing decisions and are looking for a structured way to gather and showcase this information. Key use cases for Trustify include the collection of customer reviews through automated requests, the management of feedback across multiple platforms, and the analysis of customer sentiment. Businesses can utilize Trustify to streamline the review collection process, ensuring they receive timely and relevant feedback from their customers. Additionally, the platform allows users to respond to reviews directly, fostering engagement and demonstrating a commitment to customer satisfaction. Trustify offers several key features that set it apart in the customer review management category. One of its standout capabilities is the ability to integrate with various marketing tools, enabling businesses to use customer reviews in their promotional campaigns seamlessly. The platform also provides analytics and reporting features that help users track their review performance and understand customer sentiment better. This data-driven approach allows businesses to make informed decisions about their marketing strategies and customer engagement efforts. Furthermore, Trustify's user-friendly interface simplifies the process of managing reviews, making it accessible for users with varying levels of technical expertise. By centralizing customer feedback and providing actionable insights, Trustify not only helps businesses enhance their online reputation but also supports them in cultivating long-term customer relationships. The combination of review generation and marketing tools positions Trustify as a valuable asset for any business looking to thrive in a competitive marketplace. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Trustify?** - **Retail:** 10.0/10 (Category avg: 8.3/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) **Who Is the Company Behind Trustify?** - **Seller:** [NAVEST](https://www.g2.com/sellers/navest) - **HQ Location:** Brig-Glis, CH - **LinkedIn® Page:** https://www.linkedin.com/company/trustify-ch/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Trustify's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Integrations (1 reviews) - Setup Ease (1 reviews) - Team Helpfulness (1 reviews) ### 3. [Wiremo](https://www.g2.com/products/wiremo/reviews) Wiremo is the customer review management solution for leading eCommerce websites. The platform automatically collects customer reviews, analyzes them for positive sentiment, and displays them in stunning carousel format alongside eye-catching product photos. Easily integrate Wiremo with Shopify, Squarespace and WordPress to harness the power of user-generated content (UGC). Boost SEO, social proof and sales with Wiremo’s all-in-one review management platform that is fluent in over 15 languages. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Wiremo?** - **Seller:** [Wiremo](https://www.g2.com/sellers/wiremo) - **Year Founded:** 2017 - **HQ Location:** Delray Beach, US - **LinkedIn® Page:** http://www.linkedin.com/company/wiremo (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 4. [Zembra](https://www.g2.com/products/zembra/reviews) Zembra is an API platform that allows users to fetch review data from publicly available review platforms in a timely manner and returned in a standardized format. Zembra also monitors review data for events like new reviews, new replies, etc. and delivers updates to webhooks reducing unnecessary use of resources. Zembra takes care of cleaning the data and detecting collisions and duplicates. Zembra also collects data from social networks like Facebook, TikTok, and Instagram. Social data could be posts, comments, reactions, etc. Zembra is robust and scalable. It allows users to build features like reputation management, sentiment analysis, and competition analysis. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Zembra?** - **Seller:** [Zembra](https://www.g2.com/sellers/zembra) - **Year Founded:** 2020 - **HQ Location:** San Diego, US - **LinkedIn® Page:** https://www.linkedin.com/company/zembra (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 5. [Airline and Airport Reviews and Ratings](https://www.g2.com/products/airline-and-airport-reviews-and-ratings/reviews) TargetMyTravel allows travelers to review airlines and airports around the world. **Who Is the Company Behind Airline and Airport Reviews and Ratings?** - **Seller:** [TargetMyTravel](https://www.g2.com/sellers/targetmytravel) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 6. [amz Review Fetch](https://www.g2.com/products/amz-review-fetch/reviews) amz Review Fetch is a review management software that allows the users to receive daily emails with new reviews, handle negative reviews quickly, manage reviews and download reviews to a spreadsheet. **Who Is the Company Behind amz Review Fetch?** - **Seller:** [amz Review Fetch](https://www.g2.com/sellers/amz-review-fetch) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [Antenna](https://www.g2.com/products/antenna/reviews) Antenna is a customer engagement software makes possible to kNow what people think about the products and content on the web. **Who Is the Company Behind Antenna?** - **Seller:** [Antenna](https://www.g2.com/sellers/antenna) - **HQ Location:** N/A - **Twitter:** @AntennaSignal (311 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [Artifacia](https://www.g2.com/products/artifacia/reviews) Artifacia is an AI-based enterprise visual marketing platform that helps brands market and sell by using real customer photos and videos. **Who Is the Company Behind Artifacia?** - **Seller:** [Artifacia](https://www.g2.com/sellers/artifacia) - **Year Founded:** 2015 - **HQ Location:** Palo Alto, US - **LinkedIn® Page:** http://www.linkedin.com/company/artifacia (2 employees on LinkedIn®) ### 9. [Atomic Inputs](https://www.g2.com/products/atomic-inputs/reviews) 🚀 Turn Customer Conversations into Business Growth Customers interact with your business every day—on Instagram, WhatsApp, and in-store. But are you truly listening? AtomicInputs transforms casual chats into powerful business insights, helping you improve satisfaction, prevent bad reviews, and boost loyalty—all in real-time. Why AtomicInputs? ✅ Higher response rates & immediate issue resolution through social media. ✅ Prevents bad reviews & boosts positive experiences with AI-generated reviews. ✅ Smart, automated surveys—engage customers in under 2 minutes. ✅ Direct chat with customers for instant feedback & problem-solving. ✅ Real-time insights & trend tracking with AI-powered analytics. ✅ Collect user-generated content (UGC) via QR codes, NFC, comments & tags. ✅ Seamless, hassle-free setup—no new apps, logins, or training needed. ✅ Enhance ad targeting with AI-driven customer insights. 🔹 Designed for Businesses of All Sizes—from single locations to franchises, gain deep insights into customer sentiment and turn feedback into action effortlessly. Tailored Fit for Different Business Verticals 🔹 Grocery & Convenience Stores – Monitor product availability, checkout speed, and staff service in real time to improve customer retention. 🔹 Cafés & Restaurants – Gather instant feedback on food quality, ambiance, and service. Encourage happy customers to leave glowing online reviews. 🔹 Fast Food & Smoothie Shops – Capture quick responses on wait times, menu preferences, and promotions. Drive repeat visits with instant follow-ups. 🔹 Liquor Stores – Understand customer preferences, identify in-demand products, and boost sales through personalized engagement. 🔹 Hotels & Motels – Ensure top-tier guest experiences by resolving issues instantly, reducing negative reviews, and improving overall ratings. 🔹 Franchise Owners – Oversee multiple locations with real-time feedback and automated reports, ensuring consistent customer satisfaction across all stores. 🔹 Retail & E-commerce – Leverage AI-driven insights to enhance shopping experiences, optimize inventory, and drive higher sales. Ready to Transform Your Customer Engagement? **Who Is the Company Behind Atomic Inputs?** - **Seller:** [Atomic Inputs](https://www.g2.com/sellers/atomic-inputs) - **Year Founded:** 2024 - **HQ Location:** Jersey City, New Jersey, United States - **LinkedIn® Page:** https://www.linkedin.com/company/atomicinputs/ (2 employees on LinkedIn®) ### 10. [Best Shopify App for Product Review, Loyalty & Referral](https://www.g2.com/products/best-shopify-app-for-product-review-loyalty-referral/reviews) Running a successful eCommerce store is not just about selling products. Businesses also need to build trust, engage customers, and encourage repeat purchases. Customer feedback and recommendations play a major role in this process. When shoppers see real reviews and recommendations from other buyers, they feel more confident about purchasing. Rivyo is an all-in-one eCommerce customer engagement platform designed to help businesses collect authentic product reviews, build strong customer loyalty, and grow through referral marketing. The platform allows brands to turn customer experiences into powerful marketing assets that increase trust and drive more sales. With Rivyo, online stores can collect photo and video reviews, reward loyal customers with points, and encourage shoppers to refer friends. These features help businesses create stronger relationships with customers while improving conversion rates and retention. Rivyo simplifies customer engagement by bringing reviews, loyalty programs, and referral campaigns together in one easy-to-use platform. **Who Is the Company Behind Best Shopify App for Product Review, Loyalty & Referral?** - **Seller:** [Rivyo](https://www.g2.com/sellers/rivyo) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/products/webcontriveindia-rivyo-product-reviews-qa/ (1 employees on LinkedIn®) ### 11. [Better Reply](https://www.g2.com/products/better-reply/reviews) Better Reply is an AI-powered platform designed to streamline how businesses respond to Google My Business reviews. It enables fast, accurate, and brand-aligned replies, significantly enhancing reputation management. AI-Generated Responses in Seconds Craft personalized replies in just around 7 seconds—saving valuable time per review. Consistent Brand Tone AI adapts to your company’s tone, style, and preferred response length, including the use of emojis or signatures. It learns continuously to become increasingly tailored. Advanced Insights & Analytics Identify trending topics, sentiment drivers, and recurring themes across reviews to prioritize actions and improve customer experience. Multi-Location & Team Collaboration Supports multiple business locations, with role-based user profiles, notifications, and reminders to coordinate review handling via your team. **Who Is the Company Behind Better Reply?** - **Seller:** [BetterReply](https://www.g2.com/sellers/betterreply) - **Year Founded:** 2025 - **HQ Location:** Hof, DE - **LinkedIn® Page:** https://www.linkedin.com/company/better-reply/ (1 employees on LinkedIn®) ### 12. [Bewertungsflow](https://www.g2.com/products/bewertungsflow/reviews) BewertungsFlow is a review automation platform designed for local businesses in Germany, Austria, and Switzerland. Key features: — Automatic review requests triggered by job completion or invoice events — Private feedback filter (guideline-compliant, not review gating) — Branded customer landing pages with business logo and colors — Follow-up reminders for non-responders — Google review widget for your website (carousel + badge) — Native integrations: Lexoffice, sevDesk, Billomat, HubSpot, Pipedrive — CSV import for manual contact upload — GDPR-compliant infrastructure hosted in Germany Ideal for: tradespeople, cleaning services, dental practices, physiotherapists, hair salons, auto repair shops. Pricing: Starter 49€/mo · Growth 75€/mo · Pro 99€/mo. 7-day free trial, no credit card required. **Who Is the Company Behind Bewertungsflow?** - **Seller:** [BewertungsFlow](https://www.g2.com/sellers/bewertungsflow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (2 employees on LinkedIn®) ### 13. [BlooTrue](https://www.g2.com/products/blootrue/reviews) Review management platform that helps local businesses collect, manage, and respond to Google reviews with AI-powered reply suggestions, automated review requests, and embeddable widgets. **Who Is the Company Behind BlooTrue?** - **Seller:** [BlooTrue](https://www.g2.com/sellers/blootrue) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 14. [Bragly](https://www.g2.com/products/bragly/reviews) \*\*Built by marketers, for marketers – and every builder chasing their dream.\*\* Bragly was born out of years of hands‑on experience helping small businesses grow. We’ve been in your shoes – tweaking websites late at night, testing layouts, crafting every word, and looking for the magic spark that makes visitors trust you instantly. We created Bragly because we know that trust is everything. When your happy customers speak up, new visitors listen. But showing those voices in the right place, in the right way, often takes more time and tech skills than most business owners or creators have to spare. Bragly changes that. With our tool, you can display your best Google reviews anywhere you build – Webflow, WordPress, Squarespace, Wix – without touching a single line of code. It’s simple, seamless, and designed to fit right into your workflow. We believe every great business deserves to shine online. Our mission is to make it effortless for you to showcase customer love wherever it matters most, so you can focus on what you do best: growing your business and turning your vision into something remarkable. Your reviews. Everywhere you need them. **Who Is the Company Behind Bragly?** - **Seller:** [Bragly](https://www.g2.com/sellers/bragly) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/bragly/ (1 employees on LinkedIn®) ### 15. [brainer](https://www.g2.com/products/brainer/reviews) brainer is an-easy-to-use app that empowers companies to increase the number of online customer reviews as well as enhance the quality of their online reviews. Our user-friendly tool sends a simple text message requesting a business review when customers are at the peak of their satisfaction-- directly after receiving service. We use this to your advantage, as brainer sends a simple text message such as, ‘Were you satisfied with the service provided by [insert your business name]?’ If the customer selected 'yes,' brainer delivers them to a one of the review platforms of their choice. If the answer is ‘no,' the review is sent to you as a feedback, giving you a chance to provide additional customer service and leave each customer completely satisfied. Simply put, brainer delivers positive reviews to your business which helps solidify your online reputation. With brainer, get business discovery with the power of online reviews. **Who Is the Company Behind brainer?** - **Seller:** [brainer](https://www.g2.com/sellers/brainer) - **Year Founded:** 2015 - **HQ Location:** Las Vegas, US - **Twitter:** @brainer_io (70 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/k2analyticsinc/ (4 employees on LinkedIn®) ### 16. [Buyersprove](https://www.g2.com/products/buyersprove/reviews) Buyersprove is a modern credibility and review platform that helps customers verify the legitimacy of online businesses by sharing real experiences across three key trust factors. At the same time, it enables online businesses to actively manage their reputation, build trust, and demonstrate credibility to prospective customers so as to reduce buyer doubt in an increasingly skeptical digital world. **Who Is the Company Behind Buyersprove?** - **Seller:** [Buyersprove](https://www.g2.com/sellers/buyersprove) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/buyersprove/ (3 employees on LinkedIn®) ### 17. [Channel Signal](https://www.g2.com/products/channel-signal/reviews) Channel Signal is a tool that allows brands and manufacturers to collect and aggregate those reviews from any site on the web, allows a brand to analyze the sentiment and text of its reviews in order to identify trends and actionable insights. **Who Is the Company Behind Channel Signal?** - **Seller:** [Channel Signal](https://www.g2.com/sellers/channel-signal) - **Year Founded:** 2011 - **HQ Location:** Park City, US - **Twitter:** @channelsignal (349 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/channel-signal/ (1 employees on LinkedIn®) ### 18. [Cube](https://www.g2.com/products/cubehq-cube/reviews) Designed for growth-focused teams, Cube is the future of AI-powered digital marketing. We help you acquire new customers and retain loyal ones through real-time intelligent automation, competitive tracking, and expert-led strategy. Our marketing suite brings together everything you need to grow: - SEO + CRO optimized websites - High-performing Google, Meta, and Amazon ads - End-to-end social media marketing - Effortless online review management - Engaging email journeys What sets Cube apart is our hybrid approach: smart AI technology combined with human expertise that powers your campaigns while continuously tracking real-time data from your website, your customers, and even your competitors. We are more than just a platform. We are your growth partner, blending speed, scale, and strategy to deliver results that matter. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Cube?** - **Seller:** [CubeHQ](https://www.g2.com/sellers/cubehq) - **Year Founded:** 2023 - **HQ Location:** Palo Alto, US - **LinkedIn® Page:** https://www.linkedin.com/company/cubehqai (145 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Cube's Pros and Cons? **Pros:** - Customer Service (1 reviews) ### 19. [CustomerStories](https://www.g2.com/products/customerstories/reviews) Modern customer stories is the new demand generation **Who Is the Company Behind CustomerStories?** - **Seller:** [CustomerStories](https://www.g2.com/sellers/customerstories) - **Year Founded:** 2018 - **HQ Location:** Menlo Park, US - **LinkedIn® Page:** https://www.linkedin.com/company/customerstories/ (1 employees on LinkedIn®) ### 20. [E-Commerce Chrome](https://www.g2.com/products/e-commerce-chrome/reviews) Reviews are most important element for the growth of your business. At Amazon, eBay, Wall-mart and many other online sites you need reviews to increase your sale from root to top. **Who Is the Company Behind E-Commerce Chrome?** - **Seller:** [ecommercechrome](https://www.g2.com/sellers/ecommercechrome) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Editorify](https://www.g2.com/products/editorify/reviews) The biggest reason why online reviews are important to businesses is that ultimately they increase sales by giving consumers the information they need to make the decision to purchase a product and create FOMO to increase social proof. Editorify is a must-have app for store owners who are running their business on Shopify, Wix & WooCommerce and would like to maximize their conversion rate. It helps you to easily collect and import authentic reviews from multiple wholesalers into your store to boost customers' trust, maximize engagement, build social proof and get more sales. **Who Is the Company Behind Editorify?** - **Seller:** [Editorify](https://www.g2.com/sellers/editorify) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 22. [Elocent](https://www.g2.com/products/elocent/reviews) Elocent is the testimonial software that lets you collect video testimonials, photo reviews, and written customer feedback in minutes — then display them as beautiful social proof widgets on any website to boost conversions automatically. **Who Is the Company Behind Elocent?** - **Seller:** [Elocent](https://www.g2.com/sellers/elocent) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 23. [Endorsa](https://www.g2.com/products/endorsa/reviews) Endorsa is a SaaS platform that automates Google review generation and management to help businesses boost their local SEO, enhance online reputation, and attract more customers—effortlessly. By combining SMS & email automation, AI-powered review responses, and actionable analytics, Endorsa helps businesses get more Google reviews, saves them time, while also driving measurable growth. **Who Is the Company Behind Endorsa?** - **Seller:** [Endorsa](https://www.g2.com/sellers/endorsa) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/endorsa/ (4 employees on LinkedIn®) ### 24. [Euro.reviews](https://www.g2.com/products/euro-reviews/reviews) AI-powered international review platform for building global customer trust. Our AI-driven platform helps international sellers collect, manage, and analyze reviews from all countries, automatically translating them into any language. It can automatically respond to reviews based on your instructions, import reviews from other systems, and supports unlimited domains and e-commerce stores. With a robust API interface, scaling your review management is seamless. By centralizing and responding to customer feedback worldwide, your business can build trust and credibility with international customers. **Who Is the Company Behind Euro.reviews?** - **Seller:** [European Business Solutions](https://www.g2.com/sellers/european-business-solutions-f355966a-2344-4160-bf36-5710e4487288) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/euroreviews/ (2 employees on LinkedIn®) ### 25. [Experify Social Reviews](https://www.g2.com/products/experify-social-reviews/reviews) Go beyond star ratings to feature real people and stories for a more connected feedback experience. In a world where online reviews are a dime a dozen, it's easy to get lost in a sea of star ratings. Traditional reviews often feel transactional—a final step following a purchase—so it’s tough for your products to truly stand out from the crowd. Social reviews are real stories from real people, eager to share their authentic experiences. Experify showcases their stories throughout the shopper journey, and allows any shopper needing more firsthand insight to message directly with the reviewer. With Experify Social Reviews you'll get: 1. A Social Reviews plugin to show user stories for a contextual review experience. 2. A map view of your community, so shoppers can connect to customers nearby. 3. A messaging system to securely connect shoppers and existing customers. 4. A fully customizable onsite button that can be embedded anywhere in your shop. 5. Analytics and sentiment of community conversations to gain valuable insights. **Who Is the Company Behind Experify Social Reviews?** - **Seller:** [Experify](https://www.g2.com/sellers/experify) - **Year Founded:** 2019 - **HQ Location:** Zürich, CH - **LinkedIn® Page:** https://www.linkedin.com/company/experify-io/ (13 employees on LinkedIn®) ## What Is Review Management Software? [E-Commerce Software](https://www.g2.com/categories/e-commerce) ## What Software Categories Are Similar to Review Management Software? - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) - [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms) - [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) --- ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others.