--- title: TrustMate.io Reviews meta_title: 'TrustMate.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how TrustMate.io works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 12 scale: '5' date_modified: '2026-06-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # TrustMate.io Reviews **Vendor:** TrustMata SA **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 12 ## About TrustMate.io TrustMate.io helps you collect keyword-filled customer reviews to improve your search engine results, entice potential customers, and build a rock-solid online image. Customer reviews are an indispensable asset for your business, and collecting them just got a whole lot easier. Automate your review requests and get beautiful, high-quality reviews with the option to add photos when you use TrustMate.io’s innovative hint system. Random sentence suggestions from your own customizable dictionary mean your customers can write great reviews, faster. TrustMate.io is currently available in EN and nineteen other languages. With more languages on the way, you’ll reach the global audience you deserve! ## TrustMate.io Reviews ### 1. A Game-Changer for Boosting Online Presence with Customer Reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Jurgen P. | Director Strategic Initiatives and Marketing Communications (TME), Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about TrustMate.io?** The customizable widgets prominently display reviews across my website, boosting conversion rates and instilling confidence in potential buyers. Furthermore, TrustMate.io’s mediation feature has been invaluable for handling rare negative reviews, allowing me to communicate with dissatisfied customers and maintain a positive online reputation. The comprehensive reporting and analytics have provided valuable insights for making data-driven decisions. **What do you dislike about TrustMate.io?** I found the UI/UX of TrustMate.io to be quite challenging to navigate and understand. There doesn't seem to be a clear flow or intuitive layout, making it difficult for me to figure out where to start or what steps to take next. The lack of comprehensive video tutorials or guides compounded my confusion, as the existing videos are brief, sometimes lack voiceovers, and don't always reflect the current version of the product. **What problems is TrustMate.io solving and how is that benefiting you?** As an e-commerce business owner, I've always struggled with effectively collecting and showcasing customer reviews to build trust and boost conversions. I knew that reviews were crucial for establishing credibility and influencing potential buyers, but the process of gathering and managing them was time-consuming and often felt like an uphill battle. That's where TrustMate.io came in and solved my biggest pain points. With its intelligent hint system, TrustMate.io encourages my customers to write detailed, keyword-rich reviews that not only help with social proof but also improve my search engine rankings. The automated review requests have taken a huge weight off my shoulders, ensuring that I consistently collect feedback without having to manually reach out to each customer. ### 2. Does the job pretty well **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2024 **What do you like best about TrustMate.io?** It integrates with Shopify. That was the main use case as we have been paying so much money monthly for the competitor and we had to find out a cheaper option. Trustmate does the job for 50% less cost we have been paying for.it also integrates with Google and FB so you can pull out reviews from these platforms as well which is handy. **What do you dislike about TrustMate.io?** 100% UX and UI and they also could integrate with more review platforms so you will be able to pull out reviews and publish them in once.UX/UI could be improved and it's not that polished as it should especially for an app that has been on the market for a long time. **What problems is TrustMate.io solving and how is that benefiting you?** Trustmate helps us with sending a reminder to our Shopify customers, pulling out reviews from Google and FB and collecting all reviews and publishing them on our ecom site as we need. I would love to see an option to connect to an SMS provider such as Twillio so we can also send out a text message to our customers requesting a review. ### 3. Mature product with a great support **Rating:** 5.0/5.0 stars **Reviewed by:** Ludo J. | CEO/Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about TrustMate.io?** Ease of implementation Good iemail invitation deliverability. A/B testing of invitations Manual and automatic upload of customers db. GMB integration Automatic replies with pool of predefined texts. Automatic suggestions when reviewing. **What do you dislike about TrustMate.io?** The interface is challenging at first, but OK when you get used to it. No option to receive summary of reviews by e-mail (only stats) **What problems is TrustMate.io solving and how is that benefiting you?** Invitation of users, automation of replies, reviews stats. ### 4. Full Featured Customer Review & Social Proof Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about TrustMate.io?** Simple to implement. good documentation and custimization options. **What do you dislike about TrustMate.io?** The company page options could offer more customization opportunities but as it stands, it is still sufficient. **What problems is TrustMate.io solving and how is that benefiting you?** We wanted to showcase our positive customer feedback on our website so vistors for social-proof purposes and with the easy integration and customization abilities of TrustMate, we are able to accomplish this. ### 5. Helpful staff and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about TrustMate.io?** I'm using Trustmate for almost 2 years and collecting Reviews is very easy. Two times I didn't know how to implement a Feature I got help via Chat in minutes. Thank you! Detlef **What do you dislike about TrustMate.io?** There are so many features and possibilitys, that it's hard to know what all is possible. **What problems is TrustMate.io solving and how is that benefiting you?** Collecting Reviews, sending invitations and if configured riminding E-Mails ### 6. Easy and wonderful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about TrustMate.io?** Trustmate is very intuitive in use, easy in customisation, looks very good on store and the team behind it is just fantastic! **What do you dislike about TrustMate.io?** Visitors can't hide the widget while browsing the site. **What problems is TrustMate.io solving and how is that benefiting you?** I can manage all my websites reviews from one simply dashboard. And my customers can find reviews from other customers very easily. ### 7. Works as expected with responsive support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about TrustMate.io?** Seamless integration with CMS. Nice customizable widgets. **What do you dislike about TrustMate.io?** Still waiting for TrustMate to be considered among Google supported review partners. Ability to personalize email wordings at the level of the stars (worst and best texts). **What problems is TrustMate.io solving and how is that benefiting you?** Review invitation automation ### 8. Simple implementation for your review strategy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about TrustMate.io?** I have been using TrustMate since it appeared for first time in Appsumo for my ecommerce. Never needed other tool It is totally worth its value and make my review strategy simple and centralised. **What do you dislike about TrustMate.io?** Setup at the beginning is little complex **What problems is TrustMate.io solving and how is that benefiting you?** It simplifies all the review strategy inside one tool ### 9. Great Trustpilot alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Futch . | Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2022 **What do you like best about TrustMate.io?** I trust Trustmate more than TrustPilot as I have read some horror stories from users when I was researching TrustPilot (research on Google for more info) **What do you dislike about TrustMate.io?** Nothing. It's great so far. I just need more customer reviews. **What problems is TrustMate.io solving and how is that benefiting you?** Providing social proof for my company and products. ### 10. Better than I expected . **Rating:** 5.0/5.0 stars **Reviewed by:** Cezary W. | Business owner **Reviewed Date:** September 22, 2021 **What do you like best about TrustMate.io?** Speed of collecting high quality reviews, that are long, thematic and full of keywords thanks to the built in CLICKABLE HINT system. Worth noticing is that I can define dictionaries with these hints, and adapt them to my industry, and the way that people talk about my products. There is no other tool on the market that can offer this. It is revolutionary idea. Adding a lot of worthy UGC to my site everyday. I like also how these reviews are then presented via different widgets on my product pages, showing pictures made by customers as well. **What do you dislike about TrustMate.io?** I do not find anything that I would dislike at this moment. **What problems is TrustMate.io solving and how is that benefiting you?** It is an excellent SEO boost for my e-shop, as well as social proof for potential buyers. It helps to build a higher position in Google ranks and customer's trust in my store. ### 11. Perfect Software:) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about TrustMate.io?** The product review hints module is fantastic. Reviews are much longer than in other tools. There is also a lot of useful widgets. They provide easy integration with the most popular platforms. I hope TrustMate will develop as fast as they appear. **What do you dislike about TrustMate.io?** TrustMate is a relatively new company on the market (2018). I hope this won't be a problem for other merchants. **What problems is TrustMate.io solving and how is that benefiting you?** With TM, I have more reviews than I used to gather with other software companies. Reviews are also longer and are fulfilled with keywords. That is helping me to reach better positions at google listings. ### 12. best for product and company reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about TrustMate.io?** Long reviews which improves my google search postion **What do you dislike about TrustMate.io?** everything works just fine. nothing to add **What problems is TrustMate.io solving and how is that benefiting you?** the main problem solved by Trustmeate it was a collection of user-generated content. ## TrustMate.io Discussions - [What is TrustMate.io used for?](https://www.g2.com/discussions/what-is-trustmate-io-used-for) - [View TrustMate.io pricing details and edition comparison](https://www.g2.com/products/trustmate-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+14%3A48%3A24+-0500&secure%5Bsession_id%5D=53278149-df3c-4cad-a4f2-909cbb863bff&secure%5Btoken%5D=d8dc8c5354f192534dd683944a82f96d5aac4372fd6cd694fdea9cf59e1277b6&format=llm_user) ## TrustMate.io Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation ## Top TrustMate.io Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (251 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,404 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)