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VideoPeel Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the convenience of VideoPeel, enabling easy video testimonial collection without app downloads or accounts. (2 mentions)
Users highlight the helpful customer support of VideoPeel, enhancing confidence and ease in using the software. (2 mentions)
Users love the ease of use of VideoPeel, enabling quick video submissions without hassles or app downloads. (2 mentions)
Users appreciate the effortless video submission process with VideoPeel, making testimonial collection quick and easy. (2 mentions)
Users find VideoPeel's helpful support invaluable, enhancing confidence and ease in using the software for testimonials. (2 mentions)
Users struggle with billing issues, finding it difficult to obtain assistance or contact support when needed. (1 mentions)
Users often struggle with the unfriendly navigation of VideoPeel, making it difficult to find help or contact support. (1 mentions)
Users struggle with poor customer support, making it difficult to find assistance or communicate with a live representative. (1 mentions)

Top Pros or Advantages of VideoPeel

Top Cons or Disadvantages of VideoPeel

Mark D.
MD
Mark D.
Business Consultant
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Streamlined Video Testimonial Collection and Management"
5/5
What do you like best about VideoPeel?

VideoPeel makes gathering video testimonials from customers quick, easy, and hassle-free. I can create a branded campaign, share a simple link via email, SMS, QR code, or social media, and customers record and submit videos—no app downloads or account creation needed. I've also used it socially, to collect video messages for a elderly relatives birthday. Works brilliantly everytime. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

I've not found anything to dislike about the platform. Review collected by and hosted on G2.com.

Janea B.
JB
Janea B.
CEO, Marketing Manager
Small-Business (50 or fewer emp.)
"Help when needed"
5/5
What do you like best about VideoPeel?

I had a schedule call with Patrick from Videopeel, he was very helpful. He listened to what we were looking for and how our system is set up and gave us solutions on how we can add video to get customers' testimony. Also, he helped me set it up. He was very instrumental and very helpful. I feel confident using this software now. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

I wish I didn't have to hunt on Videopeel to find out how to get help or how to speak with a live person. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Perfect way to capture customer video testimonials."
5/5
What do you like best about VideoPeel?

VideoPeel is a game-changer for collecting and showcasing authentic video testimonials. The platform is incredibly easy to use, allowing customers to submit videos effortlessly without any downloads. Its customizable templates, seamless integrations, and high-quality video capture make it perfect for businesses looking to build trust and boost conversions. Customer support has also been helpful. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

Not many downsides from the product standpoint. We just didn't use the platform too often. Review collected by and hosted on G2.com.

DG
Devi G.
Practice Administrator
Small-Business (50 or fewer emp.)
"Excellent Marketing Tool"
5/5
What do you like best about VideoPeel?

This was a wonderful tool we used for patient testimonials during COVID or patients that preferred to utilize virtual visits. Video Peel was easy to use and sourced many of our video reviews! A variety of features are available, and customer support was great. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

We noticed a shift in trend with recording yourself vs. having a team member record a video for you. Review collected by and hosted on G2.com.

BK
Brian K.
Small-Business (50 or fewer emp.)
"Great Service - Great Support"
5/5
What do you like best about VideoPeel?

The online service is very simple to use. The proof is in the fact that I don't get asked any questions regarding how to submit a testimonial video. The process is intuitive, which makes my life easier in that I don't have to field any questions. The support is phenomenal. I often get a response within the same day, and when I do, it comes with a solution. I enthusiastically recommend VideoPeel. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

The pros far outweigh the cons. I have no complaints about VideoPeel. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Excellent Customer Service"
5/5
What do you like best about VideoPeel?

When inquiring through the live chat about pausing our account, Patrick was extremely quick to assist and went above and beyond answering any questions I had regarding the pause. It's very much appreciated to receive quick and helpful answers instead of waiting for a response via email. Would highly recommend Video Peel. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

I have not noticed a downside using Video Peel. Review collected by and hosted on G2.com.

Karan G.
KG
Karan G.
Small-Business (50 or fewer emp.)
"Great Customer Experience"
5/5
What do you like best about VideoPeel?

VideoPeel makes it easy to set up video recordings and ask users for a video response perfect for an interview style information gathering. They also have a great customer experience and I wanted to give a shout out to Patrick for being so great during our onboarding calls and helping with whatever we need. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

Steep price jump from Basic to premium versions. Review collected by and hosted on G2.com.

Michael M.
MM
Michael M.
Dietitian
Small-Business (50 or fewer emp.)
"Videopeel is awesome!"
5/5
What do you like best about VideoPeel?

I used this to create patient testimonials for my weight loss surgery practice. It made it very easy for my patients to create personalized videos themselves and send them to me for posting on social media. Really user friendly to set up. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

I can't think of anything I didn't like about it Review collected by and hosted on G2.com.

Fede S.
FS
Fede S.
Small-Business (50 or fewer emp.)
"No other saas with these features"
4.5/5
What do you like best about VideoPeel?

That Videopeel doesn't ask the user to either download an extension nor register and log in Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

I'm sure they'll keep evolving their interface, however it works as good as expected Review collected by and hosted on G2.com.

J B.
JB
J B.
Media Coach and Consultant
Small-Business (50 or fewer emp.)
"Reviews are fine but the support is stellar."
5/5
What do you like best about VideoPeel?

It is super easy to use and to share in order to collect reviews and feedback. Review collected by and hosted on G2.com.

What do you dislike about VideoPeel?

I would like to see better design of the pages. Review collected by and hosted on G2.com.