# Best Review Management Software

## How Many Review Management Software Products Does G2 Track?

**Total Products under this Category:** 284

### Category Stats (Aug 2026)

- **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.57%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Review Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,800+ Authentic Reviews
- 284+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Review Management Software
 ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697)

Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com)

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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-08-15T13%3A49%3A42Z&secure%5Bdisplayable_resource_id%5D=1136&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1365595&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1365595&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software&secure%5Btoken%5D=c292ef15d20ba7ceffe4d83e508df7ee4b03d45f2e97c2eadd68875c9d5959ce&secure%5Burl%5D=https%3A%2F%2Flogmanager.com%2Flp%2Fcentralized-log-management%3Futm_campaign%3D301464801-g2%26utm_source%3Dppc&secure%5Burl_type%5D=custom_url)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,072

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

**["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Okendo](https://www.g2.com/fr/products/okendo/reviews)

Okendo est la plateforme de marketing client conçue pour les marques Shopify afin de renforcer les relations et maximiser la valeur à vie. Okendo facilite la collecte de retours, la récompense de l'engagement et la personnalisation des interactions, aidant les marques à transformer les acheteurs en Superfans. Les produits d'Okendo fonctionnent ensemble pour instaurer la confiance, augmenter la rétention et capturer des informations précieuses. Avec des profils unifiés, des outils et des insights alimentés par l'IA, des programmes personnalisables et des intégrations profondes à travers la pile eCommerce, Okendo fournit aux marques les outils pour construire des communautés plus fortes et stimuler la croissance à long terme. Avec Okendo, les marques peuvent : - Mieux convertir en mettant en avant du contenu comme les évaluations clients, les avis, les photos et les vidéos qui instaurent la confiance et améliorent la confiance des acheteurs. - Retenir davantage avec des programmes de fidélité et de parrainage qui récompensent l'engagement, encouragent les achats répétés et renforcent la défense de la marque. - S'adapter plus rapidement avec des quiz, des enquêtes et une automatisation par IA qui capturent les insights clients et personnalisent les campagnes en temps réel. Pourquoi les marques choisissent Okendo - Approuvé par plus de 18 000 marques Shopify en forte croissance, y compris SKIMS, Rhode et Oh Polly. - Impact prouvé avec une augmentation moyenne de 4X des taux de conversion et un ROI de 15X. - Plus de 65 intégrations avec des outils comme Shopify, Klaviyo, Attentive, Postscript et Meta. - Support client dédié avec des conseils réactifs et pratiques pour les PME jusqu'aux grandes entreprises. - Performance fiable et évolutive conçue pour soutenir la croissance à chaque étape.

**Average Rating:** 4.7/5.0

**Total Reviews:** 428

#### How Do G2 Users Rate Okendo?

- **vente au détail:** 7.8/10 (Category avg: 8.4/10)
- **Commerce électronique:** 9.4/10 (Category avg: 8.5/10)
- **the product a-t-il été un bon partenaire commercial?:** 9.3/10 (Category avg: 9.1/10)
- **Quel est le retour sur investissement estimé par votre organisation pour the product (délai de rentabilité en mois)?:** 7.1/10 (Category avg: 10/10)

#### Who Is the Company Behind Okendo?

- **Vendeur:** [Okendo](https://www.g2.com/fr/sellers/okendo)
- **Site Web de l'entreprise:** www.okendo.io
- **Année de fondation:** 2016
- **Emplacement du siège social:** Sydney, Australia
- **Twitter:** @GetOkendo  
1,257 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website)  
154 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable Marketing, PDG
- **Top Industries:** Détail, Biens de consommation
- **Company Size:** 67% Small, 20% Medium

#### What Do G2 Reviewers Say About Okendo?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** avec Okendo, profitant de son installation intuitive et de son intégration transparente avec Shopify.
- Les utilisateurs louent Okendo pour son **support client exceptionnel** , notant des réponses rapides et des ressources utiles tout au long de leur expérience.
- Les utilisateurs apprécient l' **intégration transparente de Shopify** d'Okendo et le support client exceptionnel, améliorant ainsi leur expérience et leur succès dans le commerce électronique.
- Les utilisateurs louent Okendo pour son **intégration transparente avec Shopify** , améliorant la flexibilité et l'expérience utilisateur grâce à des fonctionnalités puissantes.
- Les utilisateurs trouvent que la **configuration facile** d'Okendo est simple et efficace, améliorant ainsi leur expérience globale et leur facilité d'utilisation.

##### Cons

- Les utilisateurs trouvent que les **options de personnalisation sont limitées** , souhaitant plus de flexibilité dans la conception et le placement des avis au sein d'Okendo.
- Les utilisateurs sont frustrés par les **fonctionnalités manquantes** dans Okendo, telles que les promotions automatisées et la gestion multi-boutiques sans faille.
- Les utilisateurs trouvent que le prix est **cher** , souhaitant une option plus abordable malgré la reconnaissance de sa compétitivité.
- Les utilisateurs estiment que le **manque de personnalisation** dans Okendo limite l'image de marque et les améliorations de l'expérience utilisateur.
- Les utilisateurs trouvent **l'utilisation d'Okendo difficile** , luttant avec la navigation de l'interface et le manque d'automatisation pour certaines fonctionnalités.

#### What Are Recent G2 Reviews of Okendo?

**["Intuitif, convivial Okendo avec une équipe qui fait le gros du travail"](https://www.g2.com/fr/survey_responses/okendo-review-13264365)**

**Rating:** 5.0/5.0 stars

_— Angelica K._

[Read full review](https://www.g2.com/fr/survey_responses/okendo-review-13264365)

**["Les intégrations transparentes d'Okendo ont boosté notre fidélité, nos avis et nos recommandations."](https://www.g2.com/fr/survey_responses/okendo-review-13213993)**

**Rating:** 5.0/5.0 stars

_— Morgan O._

[Read full review](https://www.g2.com/fr/survey_responses/okendo-review-13213993)

#### What Are G2 Users Discussing About Okendo?

- [À quoi sert Okendo ?](https://www.g2.com/fr/discussions/what-is-okendo-used-for) - 1 comment

### [Klaviyo](https://www.g2.com/fr/products/klaviyo/reviews)

Klaviyo est la plateforme tout-en-un qui aide les entreprises B2C à se développer en intégrant le marketing, l'analyse et le service client en une seule solution. Propulsé par des données unifiées et une IA intégrée, Klaviyo permet aux entreprises B2C : - Orchestrer votre marketing par e-mail, SMS, RCS, push, WhatsApp, avis, formulaires et publicités sur une seule plateforme - Synchroniser avec plus de 400 outils pour capturer et unifier les données comportementales - Messages, segments, timing et créations optimisés par l'IA pour augmenter les conversions - Débloquer des analyses comme RFM, rapports d'entonnoir et insights de catalogue En capturant chaque clic, achat et conversation dans un profil unifié, Klaviyo alimente l'automatisation du marketing qui génère des parcours personnalisés et déclenchés sur chaque canal - sans outils supplémentaires ni configuration complexe requise. Rejoignez plus de 170 000 entreprises utilisant Klaviyo pour créer une véritable expérience omnicanale pour vos clients. Pour en savoir plus sur Klaviyo ou pour demander une démonstration, visitez www.klaviyo.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,314

#### How Do G2 Users Rate Klaviyo?

- **vente au détail:** 8.9/10 (Category avg: 8.4/10)
- **Commerce électronique:** 9.8/10 (Category avg: 8.5/10)
- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 9.1/10)
- **Quel est le retour sur investissement estimé par votre organisation pour the product (délai de rentabilité en mois)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Klaviyo?

- **Vendeur:** [Klaviyo](https://www.g2.com/fr/sellers/klaviyo)
- **Site Web de l'entreprise:** www.klaviyo.com
- **Année de fondation:** 2012
- **Emplacement du siège social:** Boston, Massachusetts
- **Twitter:** @klaviyo  
22,042 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,983 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, PDG
- **Top Industries:** Détail, Marketing et publicité
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Klaviyo?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Klaviyo, le trouvant intuitif pour gérer les campagnes et former les autres.
- Les utilisateurs adorent la **puissante automatisation** de Klaviyo, permettant des campagnes de marketing par e-mail faciles, efficaces et personnalisées.
- Les utilisateurs apprécient la **puissante automatisation** de Klaviyo, permettant des campagnes sur mesure qui améliorent l'engagement et augmentent les revenus.
- Les utilisateurs adorent la **planification et les intégrations transparentes** de Klaviyo, améliorant la gestion des campagnes sur diverses plateformes.
- Les utilisateurs adorent la **facilité d'intégration** de Klaviyo, qui améliore les campagnes personnalisées et se connecte efficacement avec les clients.

##### Cons

- Les utilisateurs trouvent que Klaviyo est **cher** avec un support limité, ce qui peut être accablant pour les débutants.
- Les utilisateurs trouvent la **dans Klaviyo, en particulier les nouveaux venus qui ont du mal avec ses fonctionnalités non intuitives.**
- Les utilisateurs expriment des préoccupations concernant les **fonctionnalités manquantes** dans Klaviyo, y compris des options de canal limitées et un support client lent.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de Klaviyo entravent leur expérience, manquant de profondeur et de polyvalence pour la gestion de marque.
- Les utilisateurs rencontrent une **mauvaise assistance clientèle** , avec un accès limité et des temps de réponse lents, surtout avec le plan gratuit.

#### What Are Recent G2 Reviews of Klaviyo?

**["Klaviyo rend l'automatisation des e-mails simple, puissante et fiable"](https://www.g2.com/fr/survey_responses/klaviyo-review-12738916)**

**Rating:** 4.5/5.0 stars

_— Tejas K._

[Read full review](https://www.g2.com/fr/survey_responses/klaviyo-review-12738916)

**["Rend le marketing par e-mail beaucoup plus facile"](https://www.g2.com/fr/survey_responses/klaviyo-review-13223904)**

**Rating:** 5.0/5.0 stars

_— Suraj J._

[Read full review](https://www.g2.com/fr/survey_responses/klaviyo-review-13223904)

#### What Are G2 Users Discussing About Klaviyo?

- [À quoi sert Klaviyo ?](https://www.g2.com/fr/discussions/what-is-klaviyo-used-for) - 2 comments
- [Qu'est-ce que le suivi UTM Klaviyo ?](https://www.g2.com/fr/discussions/what-is-utm-tracking-klaviyo) - 3 comments
- [Comment intégrer Klaviyo ?](https://www.g2.com/fr/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote
- [Klaviyo s'intègre-t-il à Shopify ?](https://www.g2.com/fr/discussions/does-klaviyo-integrate-with-shopify) - 2 comments
- [Is Klaviyo a CRM?](https://www.g2.com/fr/discussions/is-klaviyo-a-crm)

### [Housecall Pro](https://www.g2.com/fr/products/housecall-pro/reviews)

Housecall Pro est une solution commerciale complète conçue spécifiquement pour les professionnels des services à domicile, offrant une suite d'outils et de fonctionnalités innovants dans une plateforme facile à utiliser. Fiable pour plus de 200k+ Pros, Housecall Pro vise à rationaliser les opérations pour les professionnels dans divers secteurs de services à domicile, y compris la plomberie, les travaux électriques, l'aménagement paysager et les services de nettoyage. Cette plateforme est accessible via des applications web et mobiles, permettant aux utilisateurs de gérer leurs entreprises efficacement de n'importe où. Le public cible de Housecall Pro comprend les petites et moyennes entreprises du secteur des services à domicile qui cherchent à améliorer leur efficacité opérationnelle et à augmenter leurs revenus. La plateforme répond à une variété de cas d'utilisation, tels que l'automatisation des efforts de marketing pour attirer de nouveaux clients, la facilitation de la réservation en ligne et la gestion des horaires de travail. En intégrant ces fonctionnalités, Housecall Pro permet aux professionnels des services de se concentrer davantage sur leur travail principal tout en gérant efficacement le côté commercial des opérations. Les principales fonctionnalités de Housecall Pro incluent des campagnes de marketing automatisées qui aident les utilisateurs à atteindre des clients potentiels, la création de propositions visuellement attrayantes et des options de financement pour les consommateurs qui permettent aux entreprises de sécuriser des travaux plus importants. La plateforme prend également en charge le traitement des paiements en ligne, permettant aux clients de payer via plusieurs méthodes, y compris les cartes de crédit, les virements bancaires et les portefeuilles mobiles. Cette flexibilité améliore non seulement la satisfaction des clients mais accélère également le flux de trésorerie pour les prestataires de services. En plus de la croissance des revenus et des solutions de paiement, Housecall Pro offre des capacités de gestion des tâches robustes. Les utilisateurs peuvent automatiser les tâches routinières telles que la planification, l'envoi et la facturation, tout en suivant les pistes et l'avancement des travaux grâce à un tableau de gestion de flux de travail complet. Les alertes en temps réel améliorent la communication entre les membres de l'équipe et les clients, garantissant que tout le monde reste informé tout au long du processus de service. De plus, la plateforme s'intègre parfaitement avec des outils tiers comme QuickBooks, permettant aux utilisateurs de synchroniser les données sans effort et de gérer la paie et les avantages sociaux des employés. Housecall Pro fournit également des informations précieuses grâce à des analyses détaillées et des rapports sur les principaux indicateurs commerciaux, permettant aux professionnels de prendre des décisions éclairées et de développer leurs opérations efficacement. En moyenne, les utilisateurs rapportent une augmentation de plus de 35 % de leurs revenus mensuels après leur première année avec Housecall Pro. Les abonnés ont accès à une communauté en ligne où ils peuvent se connecter avec d'autres professionnels des services à domicile, partageant des idées et des meilleures pratiques. Cet environnement collaboratif favorise la croissance et l'apprentissage, faisant de Housecall Pro non seulement un outil, mais un partenaire dans le succès commercial.

**Average Rating:** 4.3/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Housecall Pro?

- **vente au détail:** 7.7/10 (Category avg: 8.4/10)
- **Commerce électronique:** 7.8/10 (Category avg: 8.5/10)
- **the product a-t-il été un bon partenaire commercial?:** 8.8/10 (Category avg: 9.1/10)
- **Quel est le retour sur investissement estimé par votre organisation pour the product (délai de rentabilité en mois)?:** 9.4/10 (Category avg: 10/10)

#### Who Is the Company Behind Housecall Pro?

- **Vendeur:** [Housecall Pro](https://www.g2.com/fr/sellers/housecall-pro-ad8f2c1c-9810-4fe7-94f6-064d62280980)
- **Site Web de l'entreprise:** www.housecallpro.com
- **Année de fondation:** 2013
- **Emplacement du siège social:** San Diego, CA
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bffad0275b29a5ac186060ee8a32dfaf2d8285a6798f791212caff415cce2109&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3491149%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,506 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire
- **Top Industries:** Construction, Services aux consommateurs
- **Company Size:** 90% Small, 4% Medium

#### What Do G2 Reviewers Say About Housecall Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Housecall Pro, soulignant sa configuration simple et ses fonctionnalités conviviales.
- Les utilisateurs apprécient la **configuration facile** de Housecall Pro, facilitant une intégration rapide et améliorant l'efficacité opérationnelle.
- Les utilisateurs apprécient l' **interface conviviale** de Housecall Pro, rendant la gestion d'entreprise facile et efficace pour leurs équipes.
- Les utilisateurs apprécient l' **interface conviviale** de Housecall Pro, ce qui facilite la configuration et la gestion des tâches efficacement.
- Les utilisateurs apprécient le **service client rapide et utile** de Housecall Pro, ce qui améliore considérablement leur expérience globale.

##### Cons

- Les utilisateurs estiment que Housecall Pro a des **fonctionnalités manquantes** , manquant de personnalisation et d'outils nécessaires pour une planification efficace des tâches.
- Les utilisateurs trouvent Housecall Pro **cher** pour les petites entreprises, surtout avec les coûts supplémentaires pour ajouter des sous-traitants.
- Les utilisateurs notent que **des améliorations sont nécessaires** dans la fonctionnalité de l'application, la cohérence des rapports et la communication sur les services supplémentaires.
- Les utilisateurs notent des **fonctionnalités limitées** dans Housecall Pro, recherchant plus de personnalisation et d'outils spécifiques à l'industrie pour une meilleure efficacité.
- Les utilisateurs estiment que les **limitations des fonctionnalités** dans Housecall Pro entravent la personnalisation, l'efficacité de la planification et les capacités de reporting.

#### What Are Recent G2 Reviews of Housecall Pro?

**["Gestion d'entreprise efficace avec un soutien exceptionnel"](https://www.g2.com/fr/survey_responses/housecall-pro-review-12050730)**

**Rating:** 5.0/5.0 stars

_— alberto E._

[Read full review](https://www.g2.com/fr/survey_responses/housecall-pro-review-12050730)

**["Interface utilisateur facile à utiliser et tarification évolutive pour un excellent CRM"](https://www.g2.com/fr/survey_responses/housecall-pro-review-13264598)**

**Rating:** 4.0/5.0 stars

_— James S._

[Read full review](https://www.g2.com/fr/survey_responses/housecall-pro-review-13264598)

#### What Are G2 Users Discussing About Housecall Pro?

- [How do you use Housecall pro?](https://www.g2.com/fr/discussions/how-do-you-use-housecall-pro)
- [How much does Housecall pro cost?](https://www.g2.com/fr/discussions/how-much-does-housecall-pro-cost) - 1 comment
- [Is Housecall Pro safe?](https://www.g2.com/fr/discussions/is-housecall-pro-safe) - 1 comment
- [What does Housecall Pro do?](https://www.g2.com/fr/discussions/what-does-housecall-pro-do)

### [Reputation](https://www.g2.com/products/reputation/reviews)

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,405

#### How Do G2 Users Rate Reputation?

- **Retail:** 7.3/10 (Category avg: 8.4/10)
- **E-commerce:** 7.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Reputation?

- **Seller:** [Reputation](https://www.g2.com/sellers/reputation)
- **Company Website:** reputation.com
- **Year Founded:** 2006
- **HQ Location:** San Ramon, CA
- **Twitter:** @Reputation\_Com  
10,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website)  
685 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, Property Manager
- **Top Industries:** Automotive, Real Estate
- **Company Size:** 46% Medium, 29% Small

#### What Do G2 Reviewers Say About Reputation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback.
- Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection.
- Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders.
- Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms.
- Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly.

##### Cons

- Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects.
- Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights.
- Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively.
- Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates.
- Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy.

#### What Are Recent G2 Reviews of Reputation?

**["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)**

**Rating:** 4.0/5.0 stars

_— Giovanni A._

[Read full review](https://www.g2.com/survey_responses/reputation-review-7128655)

**["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)**

**Rating:** 4.0/5.0 stars

_— Danny M._

[Read full review](https://www.g2.com/survey_responses/reputation-review-9899978)

#### What Are G2 Users Discussing About Reputation?

- [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp)
- [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment
- [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment
- [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment

### [Feefo](https://www.g2.com/products/feefo/reviews)

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

**Average Rating:** 4.6/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Feefo?

- **Retail:** 8.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Feefo?

- **Seller:** [Feefo](https://www.g2.com/sellers/feefo)
- **Company Website:** www.feefo.com
- **Year Founded:** 2010
- **HQ Location:** Petersfield, United Kingdom
- **Twitter:** @Feefo\_Official  
6,279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website)  
127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Managing Director
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 50% Small, 37% Medium

#### What Do G2 Reviewers Say About Feefo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage.
- Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support.
- Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management.
- Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use.
- Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs.

##### Cons

- Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix.
- Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates.
- Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience.
- Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding.
- Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities.

#### What Are Recent G2 Reviews of Feefo?

**["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/survey_responses/feefo-review-11509342)

**["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)**

**Rating:** 5.0/5.0 stars

_— Maeve M._

[Read full review](https://www.g2.com/survey_responses/feefo-review-11505585)

#### What Are G2 Users Discussing About Feefo?

- [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment

### [Yotpo](https://www.g2.com/products/yotpo/reviews)

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

**Average Rating:** 4.3/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Yotpo?

- **Retail:** 7.7/10 (Category avg: 8.4/10)
- **E-commerce:** 8.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Yotpo?

- **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo)
- **Company Website:** www.yotpo.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Yotpo  
19,212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website)  
784 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Yotpo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication.
- Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes.
- Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success.
- Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively.
- Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards.

##### Cons

- Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration.
- Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy.
- Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance.
- Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability.
- Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support.

#### What Are Recent G2 Reviews of Yotpo?

**["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)**

**Rating:** 5.0/5.0 stars

_— Francisco B._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874)

**["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)**

**Rating:** 5.0/5.0 stars

_— Brittaney F._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971)

#### What Are G2 Users Discussing About Yotpo?

- [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment
- [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based)
- [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost)
- [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo)
- [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo)

### [Experience.com](https://www.g2.com/products/experience-com/reviews)

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 393

#### How Do G2 Users Rate Experience.com?

- **Retail:** 8.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Experience.com?

- **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com)
- **Company Website:** experience.com
- **Year Founded:** 2015
- **HQ Location:** San Ramon, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website)  
273 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Branch Manager, Loan Officer
- **Top Industries:** Financial Services, Real Estate
- **Company Size:** 40% Medium, 32% Small

#### What Do G2 Reviewers Say About Experience.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface.
- Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available.
- Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience.
- Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity.
- Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence.

##### Cons

- Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead.
- Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating.
- Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers.
- Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively.
- Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience.

#### What Are Recent G2 Reviews of Experience.com?

**["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)**

**Rating:** 4.5/5.0 stars

_— Hans B._

[Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130)

**["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)**

**Rating:** 5.0/5.0 stars

_— Jo Anne (Joey) F._

[Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139)

#### What Are G2 Users Discussing About Experience.com?

- [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment

### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

**Average Rating:** 4.9/5.0

**Total Reviews:** 85

#### How Do G2 Users Rate ReputationStacker?

- **Retail:** 10.0/10 (Category avg: 8.4/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind ReputationStacker?

- **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Marketing Director
- **Top Industries:** Consumer Services, Health, Wellness and Fitness
- **Company Size:** 51% Small, 35% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation.
- Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly.
- Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations.
- Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively.
- Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection.

##### Cons

- Users face **connection issues** during setup, but support helps ensure smooth operation afterward.
- Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation.
- Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated.
- Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation.
- Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation.

#### What Are Recent G2 Reviews of ReputationStacker?

**["On-Brand AI Review Responses That Make Managing Reviews Effortless Across Hundreds of Locations"](https://www.g2.com/survey_responses/reputationstacker-review-13253874)**

**Rating:** 5.0/5.0 stars

_— Helen R._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13253874)

**["Best-in-Class AI Review Responder, Seamlessly Integrated and On-Brand Reputation Management"](https://www.g2.com/survey_responses/reputationstacker-review-13237541)**

**Rating:** 5.0/5.0 stars

_— Faith P._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13237541)

#### What Are G2 Users Discussing About ReputationStacker?

- [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment

### [Reviews.io](https://www.g2.com/products/reviews-io/reviews)

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

**Average Rating:** 4.8/5.0

**Total Reviews:** 646

#### How Do G2 Users Rate Reviews.io?

- **Retail:** 8.6/10 (Category avg: 8.4/10)
- **E-commerce:** 9.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Reviews.io?

- **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io)
- **Year Founded:** 2022
- **HQ Location:** Boston, MA
- **Twitter:** @clearer\_io  
169 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About Reviews.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use.
- Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently.
- Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly.
- Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance.
- Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience.

##### Cons

- Users find the **pricing to be quite expensive** for basic features, impacting overall value perception.
- Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members.
- Users find the **difficult setup** challenging due to a steep learning curve and limited customization options.
- Users find **review import coordination challenging** and seek improvements in SEO and customer profile management.
- Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex.

#### What Are Recent G2 Reviews of Reviews.io?

**["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)**

**Rating:** 4.5/5.0 stars

_— Paul S._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916)

**["Love Reviews.io!"](https://www.g2.com/survey_responses/reviews-io-review-4275131)**

**Rating:** 5.0/5.0 stars

_— Bob K._

[Read full review](https://www.g2.com/survey_responses/reviews-io-review-4275131)

### [SingleInterface](https://www.g2.com/products/singleinterface/reviews)

SingleInterface is an AI-powered growth platform specifically designed for multi-location enterprises, enabling each store, branch, outlet, and distributed location to enhance its visibility across various digital discovery channels, including Google Search, Maps, and AI-driven answers. This comprehensive solution addresses the unique challenges faced by businesses with numerous locations, providing a centralized system that empowers marketing and operations teams to monitor and optimize performance across thousands of sites. The platform caters to enterprises that require a robust framework for managing their digital presence and customer interactions at scale. By offering tools to maintain accurate location information, improve local search visibility, and create tailored location-specific pages, SingleInterface ensures that brands can effectively engage with their target audience. Additionally, the platform facilitates the management of customer reviews, analysis of customer calls, and insights into local competitors, allowing businesses to run hyperlocal campaigns that resonate with their communities. One of the standout features of SingleInterface is its ability to connect various elements of a brand's digital presence, including customer interactions, competitive intelligence, and local demand. This integration enables enterprises to gain a deeper understanding of their performance across different locations. By identifying why certain locations are thriving while others may be struggling, businesses can pinpoint areas that require attention and determine the most effective actions to take. This level of insight is crucial for optimizing marketing strategies and ensuring that each location receives the support it needs to succeed. For enterprises with extensive physical networks, SingleInterface provides a means of central control without adopting a one-size-fits-all approach. The platform allows teams to manage their operations efficiently while equipping each location with the intelligence and actionable insights necessary for growth. By leveraging the power of AI and data analytics, SingleInterface empowers brands to make informed decisions that drive performance and enhance their overall market presence. In summary, SingleInterface stands out as a vital tool for multi-location enterprises looking to navigate the complexities of digital marketing and customer engagement. With its comprehensive suite of features, the platform not only streamlines operations but also fosters a deeper connection between brands and their local markets, ultimately driving growth and success across all locations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate SingleInterface?

- **Retail:** 9.0/10 (Category avg: 8.4/10)
- **E-commerce:** 8.7/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 2.8/10 (Category avg: 10/10)

#### Who Is the Company Behind SingleInterface?

- **Seller:** [SingleInterface](https://www.g2.com/sellers/singleinterface)
- **Company Website:** www.singleinterface.com
- **Year Founded:** 2014
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f3bf92e569ba95ab9233d6579ee580a78cc412d9fa210bb6e87bb25cd8ad6ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsingleinterface%2F&secure%5Burl_type%5D=linkedin_company_website)  
322 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager
- **Top Industries:** Financial Services, Retail
- **Company Size:** 62% Large, 30% Medium

#### What Do G2 Reviewers Say About SingleInterface?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from SingleInterface, which enhances their overall experience and ease of use.
- Users value the **simplicity and efficiency** of SingleInterface, enhancing productivity and offering excellent customer support.
- Users find SingleInterface to be incredibly **easy to use** , streamlining multiple platforms into a seamless experience.
- Users find that SingleInterface enhances **marketing efficiency** by centralizing tasks and simplifying performance tracking across multiple locations.
- Users appreciate the **excellent user interface** of SingleInterface, finding it smooth and user-friendly for a great experience.

##### Cons

- Users express frustration with **delays** in ticket turnaround and SIS store registration, impacting overall service efficiency.
- Users experience **slow performance** during peak traffic, which can impact response times and listing processes.
- Users experience **slow loading** times and delays, particularly during peak traffic, impacting the overall efficiency.
- Users find that **time issues** significantly hinder efficiency, especially with critical tickets and SIS store registrations.
- Users note a need for **improvement in the onboarding process and dashboard interface** for a smoother experience.

#### What Are Recent G2 Reviews of SingleInterface?

**["Excellent Experience with Single Interface, Seamless Platform and Great Support"](https://www.g2.com/survey_responses/singleinterface-review-11253508)**

**Rating:** 5.0/5.0 stars

_— boney c._

[Read full review](https://www.g2.com/survey_responses/singleinterface-review-11253508)

**["Effortless Multi-Location Management with Stellar Support, Slight Learning Curve"](https://www.g2.com/survey_responses/singleinterface-review-11850888)**

**Rating:** 5.0/5.0 stars

_— Shwet K._

[Read full review](https://www.g2.com/survey_responses/singleinterface-review-11850888)

### [Pluspoint](https://www.g2.com/fr/products/pluspoint/reviews)

Pluspoint est la plateforme de marketing local pour les marques qui gèrent plus d'une adresse. Avis, listings, visibilité de recherche IA, messagerie, publications sociales et coupons. Chaque emplacement, une connexion, à partir de 29 $ par emplacement par mois. 🤖 Être trouvé lorsque la recherche est une réponse IA Demandez à ChatGPT le meilleur sushi à Lisbonne et trois noms reviennent, pas dix liens bleus. Les aperçus IA de Google et Ask Maps fonctionnent de la même manière. Ces réponses sont assemblées à partir de choses que vous contrôlez : vos catégories et horaires à travers le graphe de l'annuaire, plus le nombre d'avis que chaque emplacement a et leur récence. Pluspoint gère cette couche. Un groupe de location de voitures avec lequel nous travaillons se classe maintenant systématiquement dans le top 3 des recommandations IA. Les vues Google Maps de Lyca Mobile ont augmenté de 395 %, et les vues Maps sont ce qui se transforme en demandes d'itinéraire et visites en personne. 📊 Transparent Les prix sont sur le site web. Facturation mensuelle, pas de frais d'installation, pas de barrière de démonstration, annulation possible chaque mois. Un plan à 29 $ par emplacement inclut toutes les fonctionnalités ; la syndication d'annuaire est un ajout optionnel à 39 $. ⚡ Facile à configurer Inscrivez-vous ce soir, utilisez-le demain. Inscription en libre-service, importation en masse des emplacements, essai gratuit de 14 jours sans carte. 🔌 Se connecte à ce que vous utilisez déjà Google, Facebook, Instagram, WhatsApp, TikTok, X, LinkedIn, VTEX et Zapier se connectent depuis l'écran des paramètres, ce qui met plus de 8 000 applications à portée de main. Salesforce, HubSpot, Pipedrive, QuickBooks et Xero sont configurés avec l'équipe. Les groupes de restaurants obtiennent également iFood et CoverManager, et il y a une API documentée. 📈 Conçu pour croître Cinq emplacements ou cinq cents. Opérations en masse, analyses par emplacement, synthèses régionales, permissions au niveau des franchisés. 🧲 Attirer Listings synchronisés sur Google, Apple Maps, Bing et plus de 100 annuaires. Avis collectés par code QR, SMS, email et WhatsApp, surveillés sur Google, Facebook, Yelp, Tripadvisor, Booking.com et plus. Réponses IA dans la voix de votre marque, publiées automatiquement sur Google et iFood. Ailleurs, le brouillon attend que quelqu'un clique sur coller. Publications sociales sur six réseaux, programmées une fois, poussées à chaque emplacement. 💬 Convertir Une boîte de réception pour WhatsApp, SMS, email, chat en direct, Facebook Messenger et DMs Instagram. Un chatbot IA qui répond aux questions répétitives et capture les prospects à 2h du matin. Un microsite mobile par emplacement. 🔁 Fidéliser Enquêtes qui détectent une mauvaise visite tôt et dirigent la plainte en privé au lieu de sur Google. Campagnes par SMS, email et WhatsApp. Coupons traçables, pour que vous puissiez suivre une campagne jusqu'à la caisse. 🎯 À qui cela convient CMOs, VP Ops, responsables de franchise et fondateurs-opérateurs de marques multi-emplacements : restaurants, hôtels, santé, automobile, commerce de détail, services à domicile, beauté et immobilier. Un groupe de 60 restaurants est passé de 2,8 à 4,8 étoiles et 16 fois plus d'avis par mois. La facturation commence à trois emplacements, donc 87 $. Soyez trouvé. Obtenez des visites. Gagnez plus de temps pour dormir.

**Average Rating:** 4.9/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Pluspoint?

- **the product a-t-il été un bon partenaire commercial?:** 10.0/10 (Category avg: 9.1/10)
- **Quel est le retour sur investissement estimé par votre organisation pour the product (délai de rentabilité en mois)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Pluspoint?

- **Vendeur:** [Pluspoint](https://www.g2.com/fr/sellers/pluspoint)
- **Année de fondation:** 2021
- **Emplacement du siège social:** Miami, US
- **Twitter:** @trypluspoint  
5 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fff77f27f668467a932ed451875aaff14ee2ca0aa6e0c27a79c3c4b8fff83ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrypluspoint%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing et publicité, Détail
- **Company Size:** 52% Small, 46% Medium

#### What Do G2 Reviewers Say About Pluspoint?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **gestion centralisée** de Pluspoint, rationalisant les interactions en ligne et améliorant considérablement la productivité.
- Les utilisateurs trouvent que Pluspoint est **super facile à configurer** et apprécient de tout gérer en un seul endroit.
- Les utilisateurs apprécient l' **intégration de l'IA** dans Pluspoint pour automatiser les tâches, améliorant ainsi l'efficacité dans la gestion des interactions en ligne.
- Les utilisateurs apprécient les **capacités avancées d'IA** de Pluspoint pour automatiser les tâches, améliorant ainsi l'efficacité dans la gestion des interactions en ligne.
- Les utilisateurs apprécient **l'automatisation des tâches répétitives** dans Pluspoint, ce qui permet de gagner considérablement du temps et d'améliorer l'efficacité.

##### Cons

- Les utilisateurs trouvent que la **fonctionnalité de chat limitée** de Pluspoint est insuffisante, s'appuyant souvent sur des outils supplémentaires pour une meilleure communication.
- Les utilisateurs désirent plus de **flexibilité dans les fonctionnalités de reporting** pour obtenir des insights spécifiques adaptés à différents départements.
- Les utilisateurs désirent plus de **flexibilité dans la personnalisation des rapports** , rencontrant des défis pour obtenir des insights spécifiques pour différents départements.
- Les utilisateurs souhaitent **des fonctionnalités de billetterie et d'appel améliorées** dans Pluspoint, s'appuyant souvent sur des outils supplémentaires pour des problèmes complexes.
- Les utilisateurs trouvent que les **fonctionnalités manquantes** de l'application mobile sont limitantes et souhaitent plus de fonctionnalités en déplacement.

#### What Are Recent G2 Reviews of Pluspoint?

**["Publications, messages et annonces en un seul endroit, plus le trafic provenant de l'IA"](https://www.g2.com/fr/survey_responses/pluspoint-review-13260530)**

**Rating:** 5.0/5.0 stars

_— Lexie P._

[Read full review](https://www.g2.com/fr/survey_responses/pluspoint-review-13260530)

**["Consolidé nos canaux, et la recherche par IA est devenue une source mesurable d'entrées"](https://www.g2.com/fr/survey_responses/pluspoint-review-13218516)**

**Rating:** 5.0/5.0 stars

_— Marie S._

[Read full review](https://www.g2.com/fr/survey_responses/pluspoint-review-13218516)

### [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen.

**Average Rating:** 4.2/5.0

**Total Reviews:** 793

#### How Do G2 Users Rate Bazaarvoice?

- **Retail:** 7.9/10 (Category avg: 8.4/10)
- **E-commerce:** 7.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Bazaarvoice?

- **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice)
- **Company Website:** www.bazaarvoice.com
- **Year Founded:** 2005
- **HQ Location:** Austin, Texas
- **Twitter:** @Bazaarvoice  
19,148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dd6de9c56ca6b5995d8bbe4d525c2b05f815775dbc446ddc66745985646a576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21811%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,711 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 40% Medium, 38% Small

#### What Do G2 Reviewers Say About Bazaarvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences.
- Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms.
- Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process.
- Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team.
- Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement.

##### Cons

- Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges.
- Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience.
- Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice.
- Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience.
- Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations.

#### What Are Recent G2 Reviews of Bazaarvoice?

**["Game-Changer for Review Management with Stellar Support"](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)**

**Rating:** 5.0/5.0 stars

_— Alice P._

[Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)

**["Great Syndication Across Retail Partners Like Target, Babylist, and Walmart"](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)**

**Rating:** 5.0/5.0 stars

_— Gary S._

[Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)

#### What Are G2 Users Discussing About Bazaarvoice?

- [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments
- [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for)

### [Videowise](https://www.g2.com/fr/products/videowise/reviews)

Videowise est la plateforme de commerce vidéo tout-en-un pour les marques de commerce électronique qui souhaitent des vidéos achetables, des achats en direct, des visuels de produits générés par l'IA et des découpages vidéo par IA dans un seul outil. Conçu pour Shopify et les vitrines sans tête, Videowise est approuvé par plus de 4 000 marques comme Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy et Fresh Patch pour transformer la vidéo en leur canal de conversion le plus élevé sur site. Caractéristiques clés : - Vidéo et images achetables : Créez des vidéos interactives achetables, des images à points chauds et des quiz vidéo qui permettent aux clients de passer à la caisse directement depuis le contenu. Testez en A/B les widgets sur la page d'accueil, les PDP, les pages de collection et la caisse pour prouver l'augmentation. Bare Biology a vu une augmentation de 47 % du CVR de la page d'accueil après la mise en ligne. - Achats en direct : Organisez des émissions en direct multi-hôtes avec des produits achetables, un chat en temps réel, des cadeaux, des flux RSVP et des rediffusions instantanées achetables. Tibi a généré plus de 2,8 millions de dollars sur 27 épisodes. Andar a généré 134 000 $ en une seule émission de 3 heures. - Studio IA : Transformez une seule photo de produit en actifs vidéo de qualité studio sans tournage. Quatre modes de génération : vidéos de rotation de produit à 180°, vidéos de lookbook, image en vidéo et images d'essai de produit. - Clips : IA qui comprend le contexte vidéo et audio et découpe automatiquement le contenu long (rediffusions en direct, démos, UGC, interviews) en clips courts catégorisés prêts à être publiés sur votre site et vos réseaux sociaux. - Importation de contenu et UGC : Téléchargez vos propres séquences ou importez depuis TikTok, Instagram (publications, reels, stories) et YouTube. L'écoute sociale UGC met en avant chaque mention de marque sur les plateformes, avec des demandes de droits en un clic. - Chaînes vidéo : Lancez des hubs vidéo de style Netflix, indexés pour le SEO, pour des tutoriels, du contenu narratif et des rediffusions en direct à la demande. - Performance optimisée par l'IA : Chaque vidéo et image est compressée et livrée jusqu'à 5 fois plus rapidement sans impact sur les Core Web Vitals ou le SEO. - Intégrations natives : Shopify, application Shop, Tapcart, emails Klaviyo, configurations sans tête et toutes les grandes piles de commerce électronique. - Analyses et tests A/B : Suivez les revenus générés par la vidéo, le RPS, l'AOV, le taux de complétion et l'engagement jusqu'aux placements de widgets individuels, avec des tests fractionnés intégrés sur chaque surface. - Métadonnées optimisées pour le SEO : Les actifs vidéo et image sont indexés avec des métadonnées structurées pour générer du trafic organique à partir des résultats vidéo de Google. Pourquoi choisir Videowise ? Videowise est ce vers quoi les marques se tournent après que Tolstoy, Firework, Vimeo et LyveCom cessent de suivre. Une plateforme couvre la génération de contenu, les expériences achetables sur site, les achats en direct et la réutilisation de vidéos alimentée par l'IA, de sorte que votre équipe cesse de rassembler des outils. Chaque fonctionnalité est livrée avec des tests A/B et de véritables données de performance, soutenues par une équipe de support qui vous aide à expédier. Transformez votre catalogue de produits en vidéo à grande échelle, et votre vitrine en le canal de conversion le plus élevé que vous possédez.

**Average Rating:** 4.8/5.0

**Total Reviews:** 68

#### How Do G2 Users Rate Videowise?

- **vente au détail:** 9.4/10 (Category avg: 8.4/10)
- **Commerce électronique:** 9.4/10 (Category avg: 8.5/10)
- **the product a-t-il été un bon partenaire commercial?:** 9.6/10 (Category avg: 9.1/10)
- **Quel est le retour sur investissement estimé par votre organisation pour the product (délai de rentabilité en mois)?:** 1.9/10 (Category avg: 10/10)

#### Who Is the Company Behind Videowise?

- **Vendeur:** [Videowise](https://www.g2.com/fr/sellers/videowise)
- **Site Web de l'entreprise:** videowise.com
- **Année de fondation:** 2021
- **Emplacement du siège social:** Dover, DE
- **Twitter:** @VideoWiseHQ  
921 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e6f9adbaa143458db718500f087d22746d24618d4612e22c500d42b0daffe7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvideowisehq%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Biens de consommation, Détail
- **Company Size:** 79% Small, 16% Medium

#### What Do G2 Reviewers Say About Videowise?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent le **support client exceptionnel** de Videowise, soulignant des représentants serviables qui fournissent des stratégies de mise en œuvre efficaces.
- Les utilisateurs apprécient **l'utilité de l'équipe de Videowise** , notant leur réactivité et leur soutien collaboratif lors de l'installation et au-delà.
- Les utilisateurs trouvent Videowise extrêmement **facile à utiliser** , améliorant leur expérience sur le site et assurant une intégration transparente.
- Les utilisateurs félicitent Videowise pour son **temps de réponse exceptionnel** , avec des membres de l'équipe rapides et serviables pour répondre aux besoins.
- Les utilisateurs adorent les **intégrations transparentes** de Videowise avec les plateformes de commerce électronique, améliorant l'engagement et augmentant les conversions sans effort.

##### Cons

- Les utilisateurs trouvent la **de Videowise difficiles, surtout avec les nombreuses fonctionnalités disponibles.**
- Les utilisateurs trouvent la **tarification prohibitive** , ce qui peut dissuader les clients potentiels d'utiliser Videowise.
- Les utilisateurs souhaitent plus d' **options de personnalisation avancées** dans Videowise pour mieux aligner l'application avec leur image de marque.
- Les utilisateurs estiment que les **fonctionnalités limitées** de Videowise entravent leur expérience et que l'organisation de la bibliothèque vidéo pourrait être améliorée.
- Les utilisateurs trouvent que Videowise n'est **pas convivial** , car il peut sembler maladroit et difficile de visualiser le contenu avant sa mise en ligne.

#### What Are Recent G2 Reviews of Videowise?

**["Hébergement vidéo exceptionnel avec un support remarquable"](https://www.g2.com/fr/survey_responses/videowise-review-12806417)**

**Rating:** 4.0/5.0 stars

_— Utilisateur vérifié à Cosmétiques_

[Read full review](https://www.g2.com/fr/survey_responses/videowise-review-12806417)

**["Videowise : Un onboarding exceptionnel et des importations faciles transforment les vidéos existantes en valeur"](https://www.g2.com/fr/survey_responses/videowise-review-13047688)**

**Rating:** 5.0/5.0 stars

_— Katie C._

[Read full review](https://www.g2.com/fr/survey_responses/videowise-review-13047688)

### [Trustpilot](https://www.g2.com/products/trustpilot/reviews)

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

**Average Rating:** 3.4/5.0

**Total Reviews:** 253

#### How Do G2 Users Rate Trustpilot?

- **Retail:** 6.3/10 (Category avg: 8.4/10)
- **E-commerce:** 6.6/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Trustpilot?

- **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot)
- **Year Founded:** 2007
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @Trustpilot  
30,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,384 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Financial Services, Retail
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Trustpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information.
- Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making.
- Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes.
- Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products.
- Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes.

##### Cons

- Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes.
- Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation.
- Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process.
- Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites.
- Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain.

#### What Are Recent G2 Reviews of Trustpilot?

**["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)**

**Rating:** 5.0/5.0 stars

_— Visal K._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034)

**["Trustpilot Makes Confident Buying Decisions Easy"](https://www.g2.com/survey_responses/trustpilot-review-13040258)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258)

#### What Are G2 Users Discussing About Trustpilot?

- [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote

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Spotlight Categories

[E-Signature Software](https://www.g2.com/categories/e-signature)

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[Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas)

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[Browse Review Management Themes](/categories/review-management-software/themes)

 ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu")
SS

Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)

Updated April 10, 2026

Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback.

### Core Capabilities of Review Management Software

To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must:

- Collect and capture feedback on e-commerce websites through reviews
- Be applicable for both product and service reviews
- Moderate, manage, and analyze reviews
- Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website
- Optimize for desktop, mobile, or tablet use

### Common Use Cases for Review Management Software

E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include:

- Collecting post-purchase reviews via automated email follow-ups or on-site prompts
- Moderating and responding to customer reviews to demonstrate responsiveness and build trust
- Analyzing review data to identify product or service improvement opportunities

### How Review Management Software Differs from Other Tools

Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement.

### Insights from G2 on Review Management Software

Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65a093b5c31b918028ba6b966e97fb10/okendo.png "Product Avatar Image")](https://www.g2.com/products/okendo/reviews)[Okendo](https://www.g2.com/products/okendo/reviews)[4.7/5(436)](https://www.g2.com/products/okendo/reviews) | Shopify review collection with Klaviyo automation | "Intuitive, User-Friendly Okendo with a Team That Does the Heavy Lifting" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image")](https://www.g2.com/products/klaviyo/reviews)[Klaviyo](https://www.g2.com/products/klaviyo/reviews)[4.6/5(1,360)](https://www.g2.com/products/klaviyo/reviews) | Post-purchase review collection inside email flows | "Makes Email Marketing Much Easier" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image")](https://www.g2.com/products/housecall-pro/reviews)[Housecall Pro](https://www.g2.com/products/housecall-pro/reviews)[4.3/5(205)](https://www.g2.com/products/housecall-pro/reviews) | Post-job review collection with automated invoicing | "Easy-to-Use UI and Scalable Pricing for a Great CRM" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image")](https://www.g2.com/products/reputation/reviews)[Reputation](https://www.g2.com/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/products/reputation/reviews) | Multi-location review aggregation with centralized response workflows | "Visually pleasing & streamlined process. No complaints" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_38b3823271801ead7070179d840ad8fb/feefo.png "Product Avatar Image")](https://www.g2.com/products/feefo/reviews)[Feefo](https://www.g2.com/products/feefo/reviews)[4.6/5(155)](https://www.g2.com/products/feefo/reviews) | Verified-only review collection with verified purchase enforcement | "Exceptional tool for collecting customer feedback" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b04d863662684f874f87be341b22a633/yotpo.png "Product Avatar Image")](https://www.g2.com/products/yotpo/reviews)[Yotpo](https://www.g2.com/products/yotpo/reviews)[4.3/5(265)](https://www.g2.com/products/yotpo/reviews) | Shopify review automation with loyalty integration | "Effortless Setup and Customer Engagement with Yotpo" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Product Avatar Image")](https://www.g2.com/products/experience-com/reviews)[Experience.com](https://www.g2.com/products/experience-com/reviews)[4.8/5(395)](https://www.g2.com/products/experience-com/reviews) | Automated review collection with social syndication | "Effortless Review Management, Seamless Integration" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image")](https://www.g2.com/products/reviews-io/reviews)[Reviews.io](https://www.g2.com/products/reviews-io/reviews)[4.8/5(652)](https://www.g2.com/products/reviews-io/reviews) | Google-integrated review collection with Shopify automation | "Love Reviews.io!" |

* * *

Show More

### Review Management Topics

- [What is review management software?](#what-is-review-management-software)
- [Key benefits of review management software](#key-benefits-of-review-management-software)
- [Why use review management software?](#why-use-review-management-software)
- [Who uses review management software?](#who-uses-review-management-software)
- [Kinds of review management software](#kinds-of-review-management-software)
- [Review management software features](#review-management-software-features)
- [Trends related to review management software](#trends-related-to-review-management-software)
- [Potential issues with review management software](#potential-issues-with-review-management-software)
- [Software and services related to review management software](#software-and-services-related-to-review-management-software)
- [Review Management Software FAQs](#review-management-software-faqs)
- [Most Popular FAQs](#most-popular-faqs)
- [Small Business FAQs](#small-business-faqs)
- [Enterprise FAQs](#enterprise-faqs)

[
### Review Management Topics
 Expand/Collapse ](#)
- [What is review management software?](#what-is-review-management-software)
- [Key benefits of review management software](#key-benefits-of-review-management-software)
- [Why use review management software?](#why-use-review-management-software)
- [Who uses review management software?](#who-uses-review-management-software)
- [Kinds of review management software](#kinds-of-review-management-software)
- [Review management software features](#review-management-software-features)
- [Trends related to review management software](#trends-related-to-review-management-software)
- [Potential issues with review management software](#potential-issues-with-review-management-software)
- [Software and services related to review management software](#software-and-services-related-to-review-management-software)
- [Review Management Software FAQs](#review-management-software-faqs)
- [Most Popular FAQs](#most-popular-faqs)
- [Small Business FAQs](#small-business-faqs)
- [Enterprise FAQs](#enterprise-faqs)

## Learn More About Review Management Software

### What is review management software?
 

Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights.

 

This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal.

 

### Key benefits of review management software
 
- Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand.
- Encourage authenticity by allowing prospects and customers to learn about brand weaknesses.
- Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers.
- Increase sales by understanding the overall brand image

 

### Why use review management software?
 

Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line.

 

**Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — [Birdeye](https://www.g2.com/products/birdeye/reviews) lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and [Reputation](https://www.g2.com/products/reputation/reviews) lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox.

 

**Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty.

 

### Who uses review management software?

Reviewer feedback can benefit multiple company departments, from sales and marketing to product development.

**Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences.

**Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial.

**Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction.

### Kinds of review management software

Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management.

**Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price.

**Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations.

**Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software.

### Review management software features

Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems.

**Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously.

**Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process.

**Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted.

Visual display elements such as photos, ratings, or badges can make reviews more attractive.

[**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats.

Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling)

#### Additional review management software features

**Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible.

**Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them.

### Trends related to review management software

**Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback.

**Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. The best review management platforms with sentiment analysis turn this into an early-warning system rather than a retroactive report — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifies sentiment trends and customer friction points at scale and rolls them into a benchmarked reputation score, while [Birdeye](https://www.g2.com/products/birdeye/reviews) surfaces negative sentiment in near real time so a team can act on reputation alerts before a pattern turns into a bigger problem.

### Potential issues with review management software

**Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators.

**Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration).

**Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior.

**Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies.

**Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives.

### Software and services related to review management software

[**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information.

[**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information.

[**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others.

### Review Management Software FAQs

### Most Popular FAQs

#### Which review management software has the best reviews?

Across the[](https://www.g2.com/categories/review-management-software)[Review Management](https://www.g2.com/categories/review-management-software) category, the highest rated platforms for online reputation are also the most trusted names in verified user reviews, the ones that make collecting and responding to reviews feel automatic rather than an extra task.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Carries a solid review base at a perfect satisfaction score, with a hands-off system built to win more customers through consistent review generation.
- [Cacao](https://www.g2.com/products/cacao/reviews): Also posts a perfect score, with a synchronized console that keeps multi-location operators on top of consumer feedback across every site.
- [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): A smaller sample so far, though it matches the category's top satisfaction scores.

#### What is the best free review management software?

A handful of platforms in this category offer a genuine free trial rather than a stripped-down demo.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Listed among G2's free review management picks, with the largest review base in the category backing up strong satisfaction at that scale.
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Also appears on G2's free lists, with solid satisfaction scores across a wide range of company sizes.
- [Videowise](https://www.g2.com/products/videowise/reviews): Listed as a free option too, with a supportive team helping with development, integration, and ongoing account management.

#### Which review management platform offers the best review aggregation features?

The platforms that stand out here treat aggregation as a genuine single-pane-of-glass view, not just a list of links to separate review sites.

- [Cacao](https://www.g2.com/products/cacao/reviews): A synchronized console effortlessly aggregates real-time consumer feedback across multiple local business endpoints into one dashboard.
- [Okendo](https://www.g2.com/products/okendo/reviews): Makes review aggregation and displaying pretty seamless, consolidating what used to be three separate apps into one.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets a business view all important information in one location across multiple properties, saving time compared to checking each source separately.

#### What platform integrates review management with CRM tools?

The clearest fits among top review management vendors with business system integration are the platforms built to sync review activity directly with a business's existing customer records rather than operating as a separate silo.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of different CRM platforms, making it easy to set up alongside systems already in place.
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connects review and customer data together, which matters for teams that want reviews feeding directly into broader marketing workflows.
- [Okendo](https://www.g2.com/products/okendo/reviews): Integrates well with a business's site and email systems, keeping review data connected to the tools a team already relies on.

#### What is the best review management software?

The right answer depends on what a business needs most, but a few platforms come up across a wide range of use cases.

- [Okendo](https://www.g2.com/products/okendo/reviews): Carries a large, well-established review base, with expertise in review aggregation built up over a long time in the space.
- [Feefo](https://www.g2.com/products/feefo/reviews): A solid review base backs up consistently strong satisfaction, with support reviewers rate among the best in the category.
- [Experience.com](https://www.g2.com/products/experience-com/reviews): Makes it easy to manage and improve online reputation all in one place, with a guided onboarding process that gets positive marks.

### Small Business FAQs

#### What is the most affordable review management software for SMBs?

Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations.

- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Posts the strongest price-to-value scores among small business reviewers in this data set.
- [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs.
- [Videowise](https://www.g2.com/products/videowise/reviews): Solid value scores back up a supportive team that helps smaller businesses through setup and integration.

#### What is the best review management software for startups?

Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager.

- [Cacao](https://www.g2.com/products/cacao/reviews): Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team.
- [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also earns a perfect score among smaller organizations, though the review base here is still modest.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort.

#### Which review management software is the most user-friendly for small teams?

Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too.

- [Yotpo](https://www.g2.com/products/yotpo/reviews): Posts strong ease-of-use scores among small business reviewers in this data set.
- [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates highly on ease of use, backed by support scores that stay strong for a smaller team.
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews): A strong ease-of-use score pairs with review and customer data working together in one place.

#### Which review management tool is easiest to set up for small teams?

Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Posts some of the strongest setup scores among small business reviewers in this data set.
- [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also posts a top-tier setup score, though the sample here is still small.
- [Cacao](https://www.g2.com/products/cacao/reviews): A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one.

#### Which review management tool is best for local or service-based small businesses?

A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Built specifically to help businesses rank higher in local search and win more customers through automated review generation.
- [Experience.com](https://www.g2.com/products/experience-com/reviews): Guides small businesses through setting up a Google My Business page alongside broader online reputation management.
- [Lipscore](https://www.g2.com/products/lipscore/reviews): Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process.

### Enterprise FAQs

#### What is best-rated review management software for large enterprises?

Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale.
- [Experience.com](https://www.g2.com/products/experience-com/reviews): A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it.

#### What is the most reliable review management tool for enterprises?

Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Support ratings are the strongest in this data set among enterprise reviewers.
- [Feefo](https://www.g2.com/products/feefo/reviews): Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Support scores stay solid across the largest enterprise review base in the category.

#### Which platform offers the strongest review aggregation for enterprise teams?

At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category.
- [Reputation](https://www.g2.com/products/reputation/reviews): Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations.

#### Which platform offers the strongest CRM integration for enterprise teams?

At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category.
- [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations.

#### Which review management platform is best for multi-location or franchise enterprises?

Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows.
- [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations.
- [Reputation](https://www.g2.com/products/reputation/reviews): A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.