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Reviewbox Reviews & Product Details

We are a software company dedicated to helping manufacturers and brands optimize their digital shelf. With our unified analytics platform, we help you track and monitor your product data across hundreds of retailers, and we provide comprehensive visibility into your e-commerce product presence through four different solutions: Reviewbox (reviews + questions), Pricebox (buybox + price), Searchbox (SEO + organic search), and Copybox (product content). Conversations: Our conversations solution will ensure you never miss an important review again. You’ll gain instant visibility into your reviews and questions across all major retailers. - Global Amazon and Bazaarvoice coverage with text translation - Integrated Q&A submissions on Amazon and most major retailers - Sentiment analysis, topic assignment and other advanced voice-of-customer insights Digital Shelf: We provide a sophisticated solution that consolidates your content, pricing, and search to help optimize your digital shelf and ensure a consistent brand experience. - Visualize trends across all your retailers - Identify price and content issues as they occur in real-time - Set and enforce content guidelines - Track content compliance across your retailers - Track 1P retail status and 3P prices for first-mover analysis - Monitor your paid and organic search rank - Discover and track your competitors

Seller

Reviewbox

Discussions

Reviewbox Community

Languages Supported

German, English, French, Italian, Japanese, Spanish

Overview by

Alison Boyer

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Perceived Cost

$$$$$

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Top-Rated Alternatives

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Reviewbox Media

Reviewbox Demo - Track and Respond to Reviews and Questions

Respond to product reviews and customer questions on Amazon, Walmart, and other major retail sites and get customized reporting and analysis.

Track the prices, buy box owner, and availability information across multiple retailers including Amazon.

Track organic search rank position and sponsored share of voice for all your important keywords.

Reviewbox Demo - PDP Content Audit and Monitoring

Audit your content and be notified of any changes across all of your e-commerce channels.

G2 reviews are authentic and verified.

Here's how.

Norma P.

Customer & Digital Experience Manager

Mid-Market (51-1000 emp.)

4/6/2021

"Best App for Real Time Customer Feedback"

5/5

What do you like best about Reviewbox?

Gathering feedback on a daily basis. Real time feedback is crucial to uncover product issues, tackle and improve them. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

I absolutely love the app. I'd love for product to be listed by title as opposed to ASINs.

This app helps you gather, share and implement customer feedback- it's amazing! Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

4/21/2021

"Staff reviews and progress monitoring."

4.5/5

What do you like best about Reviewbox?

Easy to upload tasks and review progress. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

It has no antivirus to protect information. Review collected by and hosted on G2.com.

Richard P.

Global Webmaster

Enterprise (> 1000 emp.)

12/11/2018

"Great tool to manage Amazon CGC"

5/5

What do you like best about Reviewbox?

My customer service team like the ability to manage all reviews and Q&As from a single portal. Makes our response time much faster. We are receiving higher reviews now that people see that we respond to their reviews and their product questions. It has made a difference in our CTR to sales figures. It is far more time saving than having to sort through page by page of our products. The other great feature is the out of the box analytics and reporting tools. Makes my reporting job to the ELT easier. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

I think the reporting tools are not as robust as we are used to with the other R&R tool, but they are getting much better and listen to my inputs for improvements. As more of the tools become available in the user portal it will make it a better tool. The info is available now but you have to open a ticket to get the data pulled by them. As they see the needs of us users they will add these features to our portal. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

Make sure you do a deep-dive in your investigation phase. Reviewbox does things differently than other R&R programs but when you look deeper they are very logical in setup. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

We have reduced the amount of time that an unanswered question sits unanswered on the Amazon.com website. We are receiving higher reviews now that people see that we respond to their reviews and their product questions. It has made a difference in our CTR to sales figures. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

12/11/2018

"Great tool - Outdated Dashboard and Layout"

3.5/5

What do you like best about Reviewbox?

I love the service that they provide. The account reps that I have worked with have been excellent and I very much would recommend them just based upon this! Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

I dislike the dashboard that is in place. It is very "old" feeling and not as user friendly and easy on the eyes as other dashboards and 3P tools we use on a daily basis. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

Be mindful of the statistics you are looking for and date ranges. These guys work very well for accounts around the 100-500 SKU count mark. Bigger than that, it has proven to us to be a bit of a pain on daily emails, however with certain tweaks this could be fixed! Anybody who chooses ReviewBox to be a part of their software suite will be happy with the customer service and help provided! Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Review tracking, Hijacker alerts, Pricing changes. We use ReviewBox on a daily basis for business needs and will continue to use them as their platform grows. Review collected by and hosted on G2.com.

Response from Debi Campbell of Reviewbox

edit

Thanks for your review! Our product team listened and we have just released an updated dashboard for a better UX. Let us know what you think!

Christopher R.

Senior Account Manager

Mid-Market (51-1000 emp.)

12/11/2018

"Great people, useful tool"

3/5

What do you like best about Reviewbox?

Hillary and Jim were awesome to work with. They're really good at listening, helping out with technical issues, and taking feedback. Overall, They were really personable and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The UI was a little clunky. It wasn't always super intuitive, some of the functions had delays or didn't work, or it would just freeze up sometimes. Jim and Hillary were great at helping, but it was a steep learning curve for sure. Harder than seller central. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

Keep in close contact with your sales rep. Ask a lot of questions and take the time to get used to it. It's a very useful tool if you use it correctly, so don't give up just because it wasn't a turnkey solution. It's something that, especially for Vendors, is a very useful tool. There aren't very many tools out there for Vendor Central, and this is one of the better ones. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Vendor Central has THE WORST reporting tools. You never know when you get questions or reviews or what your rank it. Reviewbox helped solve all of those things. It was really useful for the review and question reporting, especially. Review collected by and hosted on G2.com.

Response from Debi Campbell of Reviewbox

edit

Thanks for your review! Our product team listened and we have just released an updated dashboard. Let us know what you think!

Fiona C.

Product Marketing Specialist

Small-Business (50 or fewer emp.)

12/11/2018

"Price is comparable to others"

5/5

What do you like best about Reviewbox?

It's much affordable compare to the previous service we used. I also like the fact we're able to get our review alert much quicker than our old service provider. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

Couldn't think of one at the moment, our point of contact generally be able to answer our question pretty quick. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

If there's a chat function within the platform for support purpose, that would be helpful since many platform are using it. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

To get to answer any comments quicker. We're able to provide better customer service. Review collected by and hosted on G2.com.

Matt H.

Social Marketing & Digital Content Manager

Consumer Goods

Mid-Market (51-1000 emp.)

12/11/2018

"Reviewbox has been great for us!"

5/5

What do you like best about Reviewbox?

The ability to easily respond to reviews on Amazon and to close them out on the Reviewbox platform. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

I wish that there was a way to use a checkbox next to each review and just select each of the ones you have responded to and do a mass close. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/11/2018

"One of the only tools that can aggregate useful data from Amazon "

4/5

What do you like best about Reviewbox?

The simplicity and speed of populating data on your screen as well as reviewbox being a all-in-one solution with data from reviews, questions, SEO, buybox and etc. in one platform. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The UI interface can be designed to be a bit more updated for users to be easier to read data points. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

I have trialed and tested all of the available platforms that claim to aggregate data from Amazon and Reviewbox is the only one that can do it all in one platform. One of the primary benefits is that I don't have to manage multiple platforms, jumping from one to another depending on what you want to analysis, but have everything housed under one tool. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

12/11/2018

"Fully Flexible, Accessible, and Agile"

5/5

What do you like best about Reviewbox?

Their level of service is high all the way up to their CEO. Pain points are taken seriously and fixed quickly. They are very open to suggestions and work to develop new features based on said suggestions to improve their platform. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

UX could use a little work, but is a bit nitpicky. functionality is all there. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

The product is only going to get better from here. Jim and his team are constantly improving and take criticisms seriously. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Amazon does not give us all the information we need all in on place. Reviewbox gives us all the tools we need to strategically improve our Amazon Business. Review collected by and hosted on G2.com.

Peter M.

Director of Operations

Consumer Electronics

Small-Business (50 or fewer emp.)

6/12/2018

"Right Service at the Right Price"

5/5

What do you like best about Reviewbox?

Provides reviews received daily on all channels where we sell. Is a simple service but at the right price point which is hard to say about many other services which, generally offer more, but at severly high price points. Other services that offer a lot at higher price points are great for merchants that use all those services but if you want a simple, easy-to-use, product review tracking service this is it. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The user interface is not great looking but works and is intuitive. UX/UI experts will not be happy but the value will be what drives you to use Reviewbox. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

Do your homework on other solutions, but in the end you'll most likely choose Reviewbox. Reason being is that it's hard to get all the things you want in 1 software provider and so you'll find you need to piece-meal it out among many. That is just the nature of multi-channel selling in 2018. You'll come back to Reviewbox because of the price, service and because it works. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

We're able to track all reviews across all marketplaces and reply to customers daily. We've realized greater customer engagement through being able to comment directly on reviews and have allowed customers to realize our customer service is top notch. Review collected by and hosted on G2.com.

Response from Debi Campbell of Reviewbox

edit

Thanks for your review! Our product team listened and we have just released an updated dashboard for a better UX.