# Reviewbox Reviews **Vendor:** Reviewbox **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 28 ## About Reviewbox We are a software company dedicated to helping manufacturers and brands optimize their digital shelf. With our unified analytics platform, we help you track and monitor your product data across hundreds of retailers, and we provide comprehensive visibility into your e-commerce product presence through four different solutions: Reviewbox (reviews + questions), Pricebox (buybox + price), Searchbox (SEO + organic search), and Copybox (product content). Conversations: Our conversations solution will ensure you never miss an important review again. You’ll gain instant visibility into your reviews and questions across all major retailers. - Global Amazon and Bazaarvoice coverage with text translation - Integrated Q&A submissions on Amazon and most major retailers - Sentiment analysis, topic assignment and other advanced voice-of-customer insights Digital Shelf: We provide a sophisticated solution that consolidates your content, pricing, and search to help optimize your digital shelf and ensure a consistent brand experience. - Visualize trends across all your retailers - Identify price and content issues as they occur in real-time - Set and enforce content guidelines - Track content compliance across your retailers - Track 1P retail status and 3P prices for first-mover analysis - Monitor your paid and organic search rank - Discover and track your competitors ## Reviewbox Reviews ### 1. Best App for Real Time Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Norma P. | Customer & Digital Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Reviewbox?** Gathering feedback on a daily basis. Real time feedback is crucial to uncover product issues, tackle and improve them. **What do you dislike about Reviewbox?** I absolutely love the app. I'd love for product to be listed by title as opposed to ASINs. This app helps you gather, share and implement customer feedback- it's amazing! **Recommendations to others considering Reviewbox:** This is the best app if you want to stay on top of your product performance **What problems is Reviewbox solving and how is that benefiting you?** Reviewbox helps you discover trends and patterns, product and packaging issues. We Am ### 2. Staff reviews and progress monitoring. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Reviewbox?** Easy to upload tasks and review progress. **What do you dislike about Reviewbox?** It has no antivirus to protect information. **Recommendations to others considering Reviewbox:** Use this tool it is the best. **What problems is Reviewbox solving and how is that benefiting you?** Learning more about various products. ### 3. Great tool to manage Amazon CGC **Rating:** 5.0/5.0 stars **Reviewed by:** Richard P. | Global Webmaster, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** My customer service team like the ability to manage all reviews and Q&As from a single portal. Makes our response time much faster. We are receiving higher reviews now that people see that we respond to their reviews and their product questions. It has made a difference in our CTR to sales figures. It is far more time saving than having to sort through page by page of our products. The other great feature is the out of the box analytics and reporting tools. Makes my reporting job to the ELT easier. **What do you dislike about Reviewbox?** I think the reporting tools are not as robust as we are used to with the other R&R tool, but they are getting much better and listen to my inputs for improvements. As more of the tools become available in the user portal it will make it a better tool. The info is available now but you have to open a ticket to get the data pulled by them. As they see the needs of us users they will add these features to our portal. **Recommendations to others considering Reviewbox:** Make sure you do a deep-dive in your investigation phase. Reviewbox does things differently than other R&R programs but when you look deeper they are very logical in setup. **What problems is Reviewbox solving and how is that benefiting you?** We have reduced the amount of time that an unanswered question sits unanswered on the Amazon.com website. We are receiving higher reviews now that people see that we respond to their reviews and their product questions. It has made a difference in our CTR to sales figures. ### 4. Great tool - Outdated Dashboard and Layout **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** I love the service that they provide. The account reps that I have worked with have been excellent and I very much would recommend them just based upon this! **What do you dislike about Reviewbox?** I dislike the dashboard that is in place. It is very "old" feeling and not as user friendly and easy on the eyes as other dashboards and 3P tools we use on a daily basis. **Recommendations to others considering Reviewbox:** Be mindful of the statistics you are looking for and date ranges. These guys work very well for accounts around the 100-500 SKU count mark. Bigger than that, it has proven to us to be a bit of a pain on daily emails, however with certain tweaks this could be fixed! Anybody who chooses ReviewBox to be a part of their software suite will be happy with the customer service and help provided! **What problems is Reviewbox solving and how is that benefiting you?** Review tracking, Hijacker alerts, Pricing changes. We use ReviewBox on a daily basis for business needs and will continue to use them as their platform grows. **Official Response from Debi Campbell:** > Thanks for your review! Our product team listened and we have just released an updated dashboard for a better UX. Let us know what you think! ### 5. Great people, useful tool **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher R. | Senior Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** Hillary and Jim were awesome to work with. They're really good at listening, helping out with technical issues, and taking feedback. Overall, They were really personable and easy to work with. **What do you dislike about Reviewbox?** The UI was a little clunky. It wasn't always super intuitive, some of the functions had delays or didn't work, or it would just freeze up sometimes. Jim and Hillary were great at helping, but it was a steep learning curve for sure. Harder than seller central. **Recommendations to others considering Reviewbox:** Keep in close contact with your sales rep. Ask a lot of questions and take the time to get used to it. It's a very useful tool if you use it correctly, so don't give up just because it wasn't a turnkey solution. It's something that, especially for Vendors, is a very useful tool. There aren't very many tools out there for Vendor Central, and this is one of the better ones. **What problems is Reviewbox solving and how is that benefiting you?** Vendor Central has THE WORST reporting tools. You never know when you get questions or reviews or what your rank it. Reviewbox helped solve all of those things. It was really useful for the review and question reporting, especially. **Official Response from Debi Campbell:** > Thanks for your review! Our product team listened and we have just released an updated dashboard. Let us know what you think! ### 6. Price is comparable to others **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona C. | Product Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** It's much affordable compare to the previous service we used. I also like the fact we're able to get our review alert much quicker than our old service provider. **What do you dislike about Reviewbox?** Couldn't think of one at the moment, our point of contact generally be able to answer our question pretty quick. **Recommendations to others considering Reviewbox:** If there's a chat function within the platform for support purpose, that would be helpful since many platform are using it. **What problems is Reviewbox solving and how is that benefiting you?** To get to answer any comments quicker. We're able to provide better customer service. ### 7. Reviewbox has been great for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt H. | Social Marketing & Digital Content Manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** The ability to easily respond to reviews on Amazon and to close them out on the Reviewbox platform. **What do you dislike about Reviewbox?** I wish that there was a way to use a checkbox next to each review and just select each of the ones you have responded to and do a mass close. **What problems is Reviewbox solving and how is that benefiting you?** We are having the ability to respond to customer reviews. Brand defense at our company is very important and we are achieving a large part of it because of Reviewbox. ### 8. One of the only tools that can aggregate useful data from Amazon **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** The simplicity and speed of populating data on your screen as well as reviewbox being a all-in-one solution with data from reviews, questions, SEO, buybox and etc. in one platform. **What do you dislike about Reviewbox?** The UI interface can be designed to be a bit more updated for users to be easier to read data points. **What problems is Reviewbox solving and how is that benefiting you?** I have trialed and tested all of the available platforms that claim to aggregate data from Amazon and Reviewbox is the only one that can do it all in one platform. One of the primary benefits is that I don't have to manage multiple platforms, jumping from one to another depending on what you want to analysis, but have everything housed under one tool. ### 9. Fully Flexible, Accessible, and Agile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** Their level of service is high all the way up to their CEO. Pain points are taken seriously and fixed quickly. They are very open to suggestions and work to develop new features based on said suggestions to improve their platform. **What do you dislike about Reviewbox?** UX could use a little work, but is a bit nitpicky. functionality is all there. **Recommendations to others considering Reviewbox:** The product is only going to get better from here. Jim and his team are constantly improving and take criticisms seriously. **What problems is Reviewbox solving and how is that benefiting you?** Amazon does not give us all the information we need all in on place. Reviewbox gives us all the tools we need to strategically improve our Amazon Business. ### 10. Right Service at the Right Price **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Director of Operations, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Reviewbox?** Provides reviews received daily on all channels where we sell. Is a simple service but at the right price point which is hard to say about many other services which, generally offer more, but at severly high price points. Other services that offer a lot at higher price points are great for merchants that use all those services but if you want a simple, easy-to-use, product review tracking service this is it. **What do you dislike about Reviewbox?** The user interface is not great looking but works and is intuitive. UX/UI experts will not be happy but the value will be what drives you to use Reviewbox. **Recommendations to others considering Reviewbox:** Do your homework on other solutions, but in the end you'll most likely choose Reviewbox. Reason being is that it's hard to get all the things you want in 1 software provider and so you'll find you need to piece-meal it out among many. That is just the nature of multi-channel selling in 2018. You'll come back to Reviewbox because of the price, service and because it works. **What problems is Reviewbox solving and how is that benefiting you?** We're able to track all reviews across all marketplaces and reply to customers daily. We've realized greater customer engagement through being able to comment directly on reviews and have allowed customers to realize our customer service is top notch. **Official Response from Debi Campbell:** > Thanks for your review! Our product team listened and we have just released an updated dashboard for a better UX. ### 11. Great value and information **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | E-Commerce Account Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** One stop site for all my needs. I like the consolidation of information as well as the record of changes, which normally are hard to keep track of,. **What do you dislike about Reviewbox?** INfo has a short lag period for Ad station **What problems is Reviewbox solving and how is that benefiting you?** AMS history and MAP violation as well as review monitoring ### 12. Louisville Ladder **Rating:** 5.0/5.0 stars **Reviewed by:** Alán S. | Marketing Coordinator, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** Export Reviews and put it on a dashboard with negative, positive, and type of issues. **What do you dislike about Reviewbox?** Timing on deliverables, sometimes to make adjustments they take quite some time. **What problems is Reviewbox solving and how is that benefiting you?** Product issues, wobliness, shipments, packaging ### 13. Great time-saving tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** That I get alerts when we have new reviews **What do you dislike about Reviewbox?** I think the platform could be more user friendly and allow you to read the new reviews right there on the dashboard. **What problems is Reviewbox solving and how is that benefiting you?** We are able to see where the issues are more easily and fix the product. We have also saved a lot of time sifting through the reviews ### 14. Excellent tool for Amazon data analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Director of eCommerce, Sporting Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Reviewbox?** Jim and his team are absolutely amazing, we get responses to questions in minutes, not hours or days, and they've already brought new functionality to the table that we've asked for only a month prior. **What do you dislike about Reviewbox?** The UI is not the most user friendly, and it can be a bit confusing to navigate at times, but once you've been in the admin for a bit you get used to it. **What problems is Reviewbox solving and how is that benefiting you?** Tracking all of our product reviews on Amazon, monitoring our position in search and monitoring buy boxes for all our ASINs. We are able to tactically respond to all of our customers reviews and questions on Amazon, incredibly quickly, and we can keep our eye on the pulse of our business and what drives growth. ### 15. Easy to use, informative software that allows us to continue to grow our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey B. | Online Sales Coordinator, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Reviewbox?** The day to day notifications about reviews and questions we get from Amazon users. It helps me to be able to interact with our clients within a short time frame and recognize potential issues with our listings quickly. **What do you dislike about Reviewbox?** The only thing I would like more is if we were notified instantaneously of our reviews instead of once a day. **What problems is Reviewbox solving and how is that benefiting you?** Before Reviewbox we didn't have a way to respond to our reviews on Amazon. So we had customers with problems and we were not solving them. This was a huge issue because we love taking care of our buyers! It also shows us how we are doing as far as the quality of our products and the percentage of negative reviews compared to positive. This has driven us to be better and has given us much needed feedback on what we need to improve upon. **Official Response from Debi Campbell:** > Hi Lindsey, Just wanted to let you know that now you can update how often you receive notifications throughout the day instead of just once a day. Reach out to us if you have any questions! ### 16. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Reviewbox?** Saves so much time over checking listings for new reviews **What do you dislike about Reviewbox?** repeat notifications in slack channel... **What problems is Reviewbox solving and how is that benefiting you?** time savings ### 17. Great tool for tracking Amazon customer sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Vice President, e-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Reviewbox?** Reviewbox provides a very clear, easy-to-read snapshot of product reviews and questions every day. **What do you dislike about Reviewbox?** The backend isn't super refined. It's a small quibble, because I don't really login to the web portal often. Most of my interaction is through the daily generated summary snapshot of reviews and questions. **Recommendations to others considering Reviewbox:** Do a trial of the service first to see if it meets your needs. We were very early adopters, so have seen the program grow and expand over the past couple years. The Reviewbox team is adding features based on customer interests and needs. The web interface is not the smoothest, but I value that they are putting more resources to growing the capabilities over aesthetics. In addition to the basic review and question monitoring, they have some other programs worth investigating. Their value will depend on what kind of seller you are (1P vs 3P, # SKUs) and access to questions is really only valuable if you intend to answer them! **What problems is Reviewbox solving and how is that benefiting you?** Reviewbox allows our team to rapidly respond to customer questions and concerns on Amazon. By rapidly responding to poor reviews, we are providing better customer service and can also engage satisfied customers. ### 18. Detailed Review and Price Tracking in a Downloadable Format **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Amazon Channel Manager, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2017 **What do you like best about Reviewbox?** I love that all of the gathered review and price information can be exported as a csv. It allows us to really drill down on the details we need to succeed. I also like the email notifications, they let me know what needs my attention first thing in the morning! **What do you dislike about Reviewbox?** The only thing I have even a little difficulty with is deleting SKUs from reviewbox. It has to be done one at a time. Which is time consuming. However, if I send a file with the SKUs I need to be deleted they take care of it for me in a matter of hours. They really are great to work with. **What problems is Reviewbox solving and how is that benefiting you?** The team at Reviewbox has gone above and beyond helping us get the information we need. In addition to the review information we needed initially, they built a custom solution and now provide us detailed data from multiple sales channels, three times a day! We had multiple calls and many many emails, as they worked out the details for us, and they remained friendly and professional throughout. ### 19. Makes my life so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Katheryn J. | Communications and Training Specialist, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** Reviewbox has been great. I love receiving the daily email notifications so I don't have to manually check each product, and the links take me directly to the online review which saves so much time. The dashboard is very user-friendly, too. Jim, the owner, is really easy to work with and super responsive if I ever have questions. **What do you dislike about Reviewbox?** Really can't think of anything I dislike - I wanted to see this rolled out to track other e-tailers but that's already in the works! **Recommendations to others considering Reviewbox:** Try it! If you monitor and track reviews, this will make your life so much easier! **What problems is Reviewbox solving and how is that benefiting you?** Before Reviewbox I had to manually check each product page for new reviews and questions which was cumbersome and took a lot of time. I dreaded doing it. With Reviewbox it's no longer a burden that I put off. Now I actually look forward to my daily Reviewbox notifications. It's much easier to engage with customers, respond in a more timely manner and provide a much better level of service. ### 20. Nothing less than amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie G. | Strategic Problem Solving, Ecommerce and Manufacturing Operations Solutions Professional, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** Reviewbox is the easiest and most comprehensive tool to see and monitor reviews for our products on Amazon and other marketplaces. Daily email alerts summarize every review from 1-star to 5-star and also the questions asked. The links take you right to the source saving hours of time researching, which allows us to keep in touch with Customers and react to them immediately. It is definitely changing the way we do business with our Customers and with Amazon. **What do you dislike about Reviewbox?** There isn't much to dislike. Reviewbox founder Jim Horey listens and is very responsive in making Reviewbox the right tool for any user. It's not complicated. Page navigation and scrolling enhancements would be helpful but it doesn't affect the quality of the information provided. **Recommendations to others considering Reviewbox:** It is a true value added product that continues to pay for itself in the quality and timeliness of the information it delivers. **What problems is Reviewbox solving and how is that benefiting you?** Giving the Customer a better experience by listening to their feedback and incorporating it into our continuous improvement initiatives, identifying unauthorized resellers using the Pricebox and Copybox add on tools, having fact based data to communicate back to Amazon with, product development and more. ### 21. Fantastic! Helps lessen my workload! **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie R. | Director of Administrative Services, Plastics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** Getting a notification email for every new product review or product question. We respond to each and every question and review for over 1200 products. Before Reviewbox it took me several hours a week to comb through them just to find new comments. Now I can respond to customers in less than 24 hours. **What do you dislike about Reviewbox?** Haven't found anything to dislike. Customer service is great and it has really opened up my day to use toward more sales. **Recommendations to others considering Reviewbox:** Great service and always updating abilities. I use this software every single day. And the notification emails keep me on top of potential problems. **What problems is Reviewbox solving and how is that benefiting you?** Saving time and changing customer complaints into raving fans! Before Reviewbox it took me several hours a week to comb through them just to find new comments. Now I can respond to customers in less than 24 hours. ### 22. Time saver with fast access to detailed reports and they are great to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Reviewbox?** There are so many positives to mention. The software allows us to easily monitor detailed information from our listings. If we have questions, they are fast to respond and always eager to help. The software is always evolving to include more functionality and everything that they offer is well thought out and give great visibility to insights on how our products are being sold, priced and reviewed. We have several thousand listings and the daily email and the reports that are available make it very easy for us to keep track of how our products are being received by consumers. The Pricebox feature allows us to monitor seller history, who has the buy box and what prices are winning the buybox. If you are looking for a solution for monitoring reviews, these guys are really good at what they do and I highly recommend them. **What do you dislike about Reviewbox?** There isn't anything to dislike. We have been using Reviewbox for over 18 months and Jim and his team are always available to assist with specific requests and they are always adding more functionality to their offerings. **Recommendations to others considering Reviewbox:** the software provides everything you will need to monitor your reviews and more...all at a great price. **What problems is Reviewbox solving and how is that benefiting you?** We have the daily email set to deliver to product managers and executives so that our entire organization is notified. We also keep track of reviews specific to individual products so that we can take quick action if we see reviews related to similar issues. ### 23. Red Devil - Reviewbox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Craig J. | Executive Director of Sales, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** Prior to using Reviewbox, we had no idea what reviews or questions were being posted on Amazon about our products. This has given us an easy to use, daily view into what customers are asking and saying about our products. It allows multiple people to view the comments and has allowed us to be on top of what is being said. It is a fast, easy and effective way for us to manage and respond to reviews and questions. **What do you dislike about Reviewbox?** No dislikes to speak of! I have no suggestions on how to improve it. **Recommendations to others considering Reviewbox:** I highly recommend, an easy to use interface for responding to questions and reviews! **What problems is Reviewbox solving and how is that benefiting you?** Allows us to quickly see, respond and react to questions and reviews on our products on Amazon. We have made some product improvements based off some of the customer feedback as well.The main thing is it gives us a voice to interact with our customers in a timely manner that we didn't have before Reviewbox. ### 24. Great platform for finding actionable customer insights **Rating:** 4.5/5.0 stars **Reviewed by:** Brett J. | Vice President - Customer Experience, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Reviewbox?** With the level of detailed data we get from Reviewbox, we're able to much more easily identify opportunities for product improvements across all our SKUs. It makes finding actionable insights and meaningful customer experience improvements an order of magnitude easier than it used to be. The Reviewbox team has been very responsive in addressing any questions or improvements we've requested. **What do you dislike about Reviewbox?** I wouldn't call it a dislike, but I'd like to see more intelligence built into the platform in terms of helping us find opportunities, alerting us to issues (e.g. sudden drop in review scores), etc. **What problems is Reviewbox solving and how is that benefiting you?** We're getting much better visibility into our customers' experience across the organization. As a CPG company, we don't often interact directly with our customers (our retailers do) so we can be a little insulated. Easy access to customer reviews has been a game changer for us. ### 25. Reviewbox is a time saver! Jim is a great guy - always innovating! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Co-Founder, President, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** Reviewbox is easy to use and only took around 10 minutes to set up. I no longer have to spend hours searching for new Amazon reviews. Reviewbox makes sure we have full awareness to all of our reviews the second that they happen. This allows us to get back to customers ASAP and make them happy. **What do you dislike about Reviewbox?** Nothing! Reviewbox is a great software and the founder Jim is a great guy that is constantly innovating! **Recommendations to others considering Reviewbox:** If you appreciate efficiencies and you love giving your customers the best service then this software is for you. **What problems is Reviewbox solving and how is that benefiting you?** I don't have to spend hours searching for new Amazon reviews. Reviewbox makes sure we have full awareness to all of our reviews the second that they happen. This allows us to get back to customers ASAP and make them happy. ### 26. ReviewBox makes tracking and managing our reviews painless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** We set up the slack webhook so our entire organization can see reviews in real-time. It's great for us to keep a pulse on what consumers are saying about us and our products, especially immediately following the launch of new items. **What do you dislike about Reviewbox?** As the company grows it will be great to see the UI/UX continue to improve. It has already consistently gotten better over time, and I trust we will keep seeing new releases. **Recommendations to others considering Reviewbox:** try it out! you will immediately see the value! **What problems is Reviewbox solving and how is that benefiting you?** We also download and analyze the reviews on a regular basis to inform quality, pd and marketing. Lastly we leverage reviewbox to track our sales rank over time for our products across multiple marketplaces. It's a great service for a great value! Highly recommend! ### 27. Great timesaver! Improves our customer service and insight. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | Vice President Marketing, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** Email alerts give us a daily look at what reviews have come in – who is pleased and about what, as well as those that are unhappy or need some added information or help. We now can provide faster, better customer service on Amazon because of Reviewbox. **What do you dislike about Reviewbox?** Can't think of anything (and requiring me to use 40 characters to say so is a waste of at least 20 characters). **What problems is Reviewbox solving and how is that benefiting you?** Bandwidth. Now we can catch and respond to customer or product problems in almost real-time, learn of new markets or applications to promote and grow sales, and demonstrate to shoppers/potential customers that we are responsive to buyers' comments. ### 28. Finger on the pulse of our brand **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy H. | Amazon Sales Coordinator, Sporting Goods, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Reviewbox?** The daily email notifications with a link directly to a response form and a link to the product listing. **What do you dislike about Reviewbox?** Exporting of your catalog for updating is not as flexible as I would like. **What problems is Reviewbox solving and how is that benefiting you?** Searching for reviews for our entire catalog within Amazon.com one by one. ## Reviewbox Discussions - [What is Reviewbox used for?](https://www.g2.com/discussions/what-is-reviewbox-used-for) - [View Reviewbox pricing details and edition comparison](https://www.g2.com/products/reviewbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A33%3A42+-0500&secure%5Bsession_id%5D=79391b9d-588e-47e2-a7f9-062b860bd42b&secure%5Btoken%5D=9b2bc1d8d7e2fc94ba09ef48240a3d87abc8525bb4dd27eaa2bb78efae91ea15&format=llm_user) ## Reviewbox Features **Integration** - Export - APIs **Analytics** - Reports - Dashboard **Collection** - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Administration** - Data Storage - Integrations **Moderation** - Reviewer Validation - Response Types **Use Cases** - E-commerce - Retail **Generative AI** - AI Text Generation **Agentic AI - Online Marketplace Optimization Tools** - Cross-system Integration - Natural Language Interaction **Administration** - Insights - Content - Sampling **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Display Options** - Badges - Integration & APIs **Generative AI** - AI Text Generation ## Top Reviewbox Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (635 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,132 reviews)