What is Restaurant Management Software?

Restaurant management software is designed to be an end-to-end software solution to help users run their restaurant. Ideally, if one purchases restaurant management software, they will not need to purchase other software to help run their restaurant. While every business is slightly different and has different needs, the intention behind a restaurant management system is to act as a POS solution, table management solution, inventory management solution, kitchen management solution, reservations solution, accounting solution, and more, all in one software package. While this may sound overwhelming, the intention is good. Restaurants operate on notoriously slim margins, and purchasing one software solution is often more cost-effective than buying many. Providing a more streamlined experience benefits both the business and each customer that walks through the door. By making it easy to seat a customer, take their order, send that order to the kitchen, and deliver the check, restaurant management software saves time for both the customer and the server. Some solutions are even available as a mobile app, eliminating the need for server stations entirely. Freeing up servers, saving time, and lowering costs all enable restaurants to run more efficiently between the back of house and front of house. It’s much easier to use one solution for everything rather than hope a variety of solutions will seamlessly integrate. Cloud-based software especially is easy to implement with touchscreen stations, so the learning curve is lower for both servers and the restaurant manager. Restaurant management software can also help owners and managers with the high-level aspects of running a restaurant outside of daily service. Accounting, billing, menu creation, inventory management, employee scheduling, and more are common features of restaurant management software.

Why Use Restaurant Management Software?

Restaurant management software is built to help users manage their restaurant or restaurants. By using a single unified system, users can streamline both the food prep and sales aspect of the business, as well as the high-level behind-the-scenes aspects. These solutions are designed to improve the daily experience of restaurant employees so they can in turn focus on improving the guest experience. Restaurant management systems are intended to manage all aspects of a restaurant from start to finish, from purchasing food all the way to billing and accounting. While many restaurant POS solutions are becoming robust enough to rival restaurant management software, their goal is not to be a comprehensive solution. Restaurant management systems, given that they are so robust, can help reduce costs, increase employee productivity, and even improve compliance with food safety regulations. Anyone looking for a comprehensive system to run a restaurant with a large variety of features can benefit from restaurant management software. They are designed specifically for the needs of a restaurant business and therefore cater their offerings specifically for restaurant needs.

Who Uses Restaurant Management Software?

Restaurant management software can be used by everyone who works in a restaurant. Hosts and hostesses can use the platform to accept reservations, manually input a reservation, assign tables, and create a waitlist. Servers can use it to place guest orders, make sales, create or split checks, run credit cards, and generally process payments like a POS system. The kitchen can use the platform to create a menu, mark when menu items are no longer available, receive tickets, and manage inventory. Restaurant owners and managers can receive high-level insights into the business with reports and analytics, manage accounting, handle billing and purchasing, and basically oversee all restaurant operations.

Page 2 | Best Restaurant Management Software: User Reviews from September 2026

7shifts

7shifts believes that employees are the driving force behind the success of restaurants and they are committed to elevating the standards of what restaurant teams can accomplish together. Born in the back office of a sandwich shop, 7shifts was founded in 2014 with the goal of building simple solutions to solve the most complex team management challenges. Today 7shifts is the HR platform for restaurants helping operators hire, train, schedule, pay, and retain their team in one place. With an easy-to-use platform and built-for-restaurant workflows, 7shifts replaces disconnected systems for 55,000 restaurants. Here’s how your restaurant can benefit from 7shifts: -Save up to 4 hours per week creating and managing your staff schedules -Reduce time spent on scheduling by 80% -Save up to $250 per month in managers' time -Reduce labor costs to save up to $3,000 annually -Reduce calls and texts from staff by 70% -Create schedules with 95% labor accuracy -Forecast your future sales with 95% accuracy -Save $1000s per month in reduced labor costs from a more efficient schedule -Save $1000s per month in early clock-ins and labor overages

Average Rating: 4.5/5.0

Total Reviews: 129

How Do G2 Users Rate 7shifts?

Interoperability: 9.0/10 (Category avg: 8.6/10)
Reporting: 9.0/10 (Category avg: 9.2/10)
Ease of Use: 9.2/10 (Category avg: 9.1/10)
Dashboard: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind 7shifts?

Seller: 7shifts
Company Website:
Year Founded: 2014
HQ Location: Saskatoon
Twitter: @7shifts
1,460 Twitter followers
LinkedIn® Page: www.linkedin.com
321 employees on LinkedIn®

Who Uses This Product?

Who Uses This: General Manager
Top Industries: Restaurants, Food & Beverages
Company Size: 56% Small, 40% Medium

What Do G2 Reviewers Say About 7shifts?

AI-generated summary from verified user reviews

Pros

Users value the scheduling ease of 7shifts, finding it intuitive and effective for managing diverse employee needs.
Users find 7shifts incredibly easy to use, simplifying scheduling and enhancing team communication effortlessly.
Users value the scheduling efficiency of 7shifts, enjoying its ease of use and enhanced operational management.
Users enjoy the efficient communication capabilities of 7shifts, making team messaging quick and seamless.
Users value the setup ease of 7shifts, finding it intuitive and effective for managing scheduling seamlessly.

Cons

Users find the limited features of 7shifts restrictive, especially compared to competitors offering more comprehensive tools.
Users find 7shifts to be expensive as essential features are now paywalled, diminishing overall value and support.
Users face integration issues with 7shifts, experiencing syncing problems with POS systems and manual data entry.
Users find scheduling issues with 7shifts cumbersome, affecting usability and efficiency in managing employee schedules.
Users find the high fees for 7shifts excessive compared to better value options from other companies.

What Are Recent G2 Reviews of 7shifts?

"Effortless Scheduling with Sales Forecasting"

Rating: 5.0/5.0 stars

— Saifullah B.

Best Restaurant Management Software - Page 2

How Many Restaurant Management Software Products Does G2 Track?

Category Stats (Sep 2026)

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G2 Grid® for Restaurant Management Software

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