Our customer service reps are wonderful. The functionality and integrations are strong, and I really appreciate the focus on growth to help clients. Review collected by and hosted on G2.com.
The amount of “bugs” is burdensome. Both the software and hardware could be improved; it’s clear money is being saved by going with cheaper, less reliable products. The AI support is far from helpful or streamlined from a restaurant owner’s point of view. Support is inconsistent: either you get someone who knows a lot and is genuinely helpful, or you get a newer team member who just opens a chat with higher-level support and acts as the middle person. That isn’t efficient for anyone, and it makes it harder to resolve the call in a timely fashion. Review collected by and hosted on G2.com.
