Hostie Reviews & Product Details

Hostie ensures we never miss a call by answering 24/7, including during peak hours, evenings, and holidays. This allows us to capture orders and reservations that would otherwise go unanswered or be lost to competitors.

By eliminating missed calls, Hostie directly helps recover lost revenue from phone inquiries and reservations that were previously unhandled.

Hostie also reduces labor costs by removing the need for dedicated staff to manage phones. It efficiently handles routine inquiries such as hours of operation, menu questions, and reservations without additional staffing, overtime, or training expenses.

The platform integrates with our restaurant technology stack, enabling it to manage bookings and orders while keeping menus and operating hours accurate and up to date automatically.

Finally, Hostie delivers consistency and operational efficiency by providing accurate, reliable information on every call. This allows our in-store teams to remain focused on guest experience rather than being pulled away to answer the phone. Review collected by and hosted on G2.com.

As with any AI-based system, an efficient and scalable approach to identifying gaps and refining AI prompts must be clearly defined. Regular review of interactions is necessary to quickly pinpoint improvement opportunities and continuously train the system to deliver accurate, on-brand responses.

Without a structured and efficient refinement process, AI performance can decline over time as menus, policies, and guest expectations evolve. Establishing this framework upfront is critical to maintaining high-quality interactions and long-term value from any AI solution.

I would like to see Hostie develop this further on how to have AI play more of a role in identifying the gaps and recommendations where I could quickly review and approve new prompts. Review collected by and hosted on G2.com.

automation for daily mundane tasks and helps us focus more on what is in front of us, which is the customers! and AI can actually answers most of the questions and reduce down a lot of our "phone time" Review collected by and hosted on G2.com.

there are some limitations as to how things can be done to each location. example: booking requirements with credit card deposit, each restaurant has different policy and different scenarios that triggers the policy, but having it customized to the detailed level seems to be limited so far Review collected by and hosted on G2.com.

I like how Hostie makes my life easier by answering and screening calls so I can call customers back and solve their issues efficiently. It's also handy that Hostie informs me when a customer is changing or canceling their reservation, especially when I am busy, eliminating the need for me to directly communicate at that moment. I also appreciate how easy it was to set up, thanks to the super helpful and hands-on team. Review collected by and hosted on G2.com.

At the moment the only thing that is a small problem is that the Hostie app will sometimes get stuck refreshing its page. It also doesn't always update on its own. It would be nice to maybe have a refresh button so I can manually update it instead of having to close the app and then reopen it. This might also solve the issue of the Hostie app needing to login every time. Review collected by and hosted on G2.com.

I use Hostie at my restaurant to handle calls, take reservations, and manage event inquiries. Hostie helps take all of the calls, which frees up my time to focus on being at the restaurant and interacting with guests rather than being on the phone. I find Hostie's voice interaction very realistic, and it can speak multiple languages, which is helpful for our international guests. Since we are an Eastern European restaurant, the fact that Hostie can speak Russian is amazing as it helps greatly. Before Hostie, my wife had to answer calls in Russian, but now Hostie handles most of them. The setup was super easy and quick. Review collected by and hosted on G2.com.

The Russian translations aren't always accurate, but we're working with Hostie to improve them for more seamless communications with our guests. Review collected by and hosted on G2.com.

What I value most about HOSTIE is the efficiency and dependability it adds to restaurant operations. It streamlines the service experience by allowing hosts and managers to focus on guests, while HOSTIE takes care of inquiries such as business hours, reservation procedures, and addresses straightforward issues like reservation cancellations. The customer service team at HOSTIE is wonderful too - they check in for any updates, send out success reports and work as a team to make sure it’s consistently improving. So far we are happy with our partnership with them! Review collected by and hosted on G2.com.

In the future, I would really like to see a direct partnership with Open Table, as this would allow us to fully take advantage of all the available features. While some people are still hesitant about interacting with a robot, I believe that, over time, this will become more accepted. However, it's important to ensure that people still have the option to speak with a real person, as that remains valuable. Review collected by and hosted on G2.com.

It enhances our service, especially during both operational and non-operational hours, by providing our guests with all the information they need. Review collected by and hosted on G2.com.

Sometimes it repeats itself without realizing it, and it can sound a bit too autonomous compared to a real human. Review collected by and hosted on G2.com.

I like the priority support provided by Hostie. It's great that the Hostie team always ensures we are set up for success and handles any issues that come up, which is particularly important because there are always changes needed in restaurant operations. I also like that Hostie had the best product for our use case, especially with the live transcript functionality. This really stood out to us after trying five different providers. Review collected by and hosted on G2.com.

The onboarding process could be a little better. It could be a little smoother and easier, especially with the hardware procurement. Review collected by and hosted on G2.com.

I like how Hostie has reduced the time our host spends on the phone and can handle multiple calls at the same time. The initial setup of Hostie was super easy. Review collected by and hosted on G2.com.

I find it a little bit annoying that Hostie is not able to take notes for reservations. For example, when guests want to add notes like celebrating something or special requests such as a highchair or a preferred seating location, Hostie can't handle that yet. Review collected by and hosted on G2.com.

I like that Hostie is a time saver and helps cut back on the labor needed to man phone services. I appreciate the ability it gives us to solve a call before it even reaches the restaurant level. The initial setup of Hostie was very easy, which made the transition smooth. Review collected by and hosted on G2.com.

I don't like that there's currently no music when transferred to a human. Review collected by and hosted on G2.com.

It screens out some calls that would be a waste of time to human staff Review collected by and hosted on G2.com.

It frequently provides incorrect information, frustrates guests, has wrongly canceled or failed to create reservations, often leads guests in circles of questions, overall an extremely half baked product. Review collected by and hosted on G2.com.