Hostie Reviews & Product Details

Hostie ensures we never miss a call by answering 24/7, including during peak hours, evenings, and holidays. This allows us to capture orders and reservations that would otherwise go unanswered or be lost to competitors.

By eliminating missed calls, Hostie directly helps recover lost revenue from phone inquiries and reservations that were previously unhandled.

Hostie also reduces labor costs by removing the need for dedicated staff to manage phones. It efficiently handles routine inquiries such as hours of operation, menu questions, and reservations without additional staffing, overtime, or training expenses.

The platform integrates with our restaurant technology stack, enabling it to manage bookings and orders while keeping menus and operating hours accurate and up to date automatically.

Finally, Hostie delivers consistency and operational efficiency by providing accurate, reliable information on every call. This allows our in-store teams to remain focused on guest experience rather than being pulled away to answer the phone. Review collected by and hosted on G2.com.

As with any AI-based system, an efficient and scalable approach to identifying gaps and refining AI prompts must be clearly defined. Regular review of interactions is necessary to quickly pinpoint improvement opportunities and continuously train the system to deliver accurate, on-brand responses.

Without a structured and efficient refinement process, AI performance can decline over time as menus, policies, and guest expectations evolve. Establishing this framework upfront is critical to maintaining high-quality interactions and long-term value from any AI solution.

I would like to see Hostie develop this further on how to have AI play more of a role in identifying the gaps and recommendations where I could quickly review and approve new prompts. Review collected by and hosted on G2.com.

What I value most about HOSTIE is the efficiency and dependability it adds to restaurant operations. It streamlines the service experience by allowing hosts and managers to focus on guests, while HOSTIE takes care of inquiries such as business hours, reservation procedures, and addresses straightforward issues like reservation cancellations. The customer service team at HOSTIE is wonderful too - they check in for any updates, send out success reports and work as a team to make sure it’s consistently improving. So far we are happy with our partnership with them! Review collected by and hosted on G2.com.

In the future, I would really like to see a direct partnership with Open Table, as this would allow us to fully take advantage of all the available features. While some people are still hesitant about interacting with a robot, I believe that, over time, this will become more accepted. However, it's important to ensure that people still have the option to speak with a real person, as that remains valuable. Review collected by and hosted on G2.com.

I like that Hostie is a time saver and helps cut back on the labor needed to man phone services. I appreciate the ability it gives us to solve a call before it even reaches the restaurant level. The initial setup of Hostie was very easy, which made the transition smooth. Review collected by and hosted on G2.com.

I don't like that there's currently no music when transferred to a human. Review collected by and hosted on G2.com.

I like how easy Hostie is to use and its customer service. Everything is very self-explanatory, and there's always someone to help with any changes we need to make. My team switched to Hostie because it was a lot more customer-friendly than our previous product. The initial setup was also very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

One of the most helpful things about Hostie is that they allow us to focus on guests in the restaurant in front of us during service. Many of our phone calls are from guests asking questions about our hours, where to park, take out orders, changing reservations, and letting us know they are running late. Hostie's ability to answer these questions and direct the guest to the appropriate links allow us to turn our full attention to the guests in the room with us. It can turn a 1-3 minute phone call into a quick summary for us to read and note accordingly. Review collected by and hosted on G2.com.

The Hostie team has continued to take feedback and improve their product to the point where if there is anything we dislike, they respond and resolve the issue quickly. Review collected by and hosted on G2.com.

For the most part it, it allows our managers and employees to not be tied down to a physical phone. It is able to answer all of the FAQs that most people would find on our website or Opentable summary, but would rather call. It's getting better with every update. The guest is now able to leave information regarding large party inquiries which get integrated into Perfect Venue, our large party planning software, rather than being sent a link to fill out on their own.

Most of the calls are related to the guest's reservation, ie. running late, needing to cancel, needing to increase or decrease in party size. Much of these questions can be handled by Hostie.

The integration process was very easy and Randall has been very hands on in ensuring that the Ai is working correctly and giving out the correct information. Randall also made it a point to check in weekly and then monthly with each update to ensure that we were getting the right amount of service.

Hostie is used everyday and throughout service. The transcription app is essential in making sure that we are able to reach out to guest's needing a personal phone call or email. Review collected by and hosted on G2.com.

I would love it to have a direct integration with Opentable. I would love to have Perfect Venue have direct integration with Opentable.

I think that in general most guests who are not happy with Ai, can get a bit angry at the Ai answers. It could be faster in processing the questions or requests, which also angers the guest on the phone, if it takes too long. I think it can sometimes freak people out a bit that they are no longer speaking to a real human. I think as time goes on, people will be. used to the idea that their answers are being answered by Ai.

I would love the POS integration with Spoton, same as I would love a POS integration with Opentable. I believe they are working through Phone orders for online ordering, which would be great. Review collected by and hosted on G2.com.

The burden it removes from our employees. Review collected by and hosted on G2.com.

A large portion of our guests don't like speaking with AI Review collected by and hosted on G2.com.

Hostie has been a game changer for us! It’s helped us so much with staffing, as we no longer need a dedicated host to greet people at the door. Instead, we have a floor manager who greets people, oversees the FOH team, and occasionally checks in on the most pressing phone calls. Overall, the team has more time to focus on service and check in on guests, which has improved our workflow tremendously. We also love the ability to view all the calls and conversations directly from their mobile app. Review collected by and hosted on G2.com.

No complaints so far. Everything that had been an issue has been addressed immediately! Review collected by and hosted on G2.com.

Love working with hostie as it allows us to capture all of our guest inquiries. We never miss out on large group bookings and are able to better meet the needs of our guests. Randall and Brandon are also amazing to work with, they are super responsive to any questions or queries we have about the product. Review collected by and hosted on G2.com.

Not many come to mind! Sometimes the robot needs some tuning up in terms of what to say - however this is improving a lot over the last few months! Review collected by and hosted on G2.com.

One of the best and most appreciated task that Hostie does for us, in our small, labor conscience restaurant is answer and assist in our giving our guests the information that they need to book reservations. It literally is like having an extra person "working the phones" so to speak. Review collected by and hosted on G2.com.

To be honest with you, I just wish we would have learned about it sooner. For our needs, no dislikes Review collected by and hosted on G2.com.