Owner.com Reviews & Product Details

wner.com has been an excellent platform for our restaurant. It is very easy to use and the implementation process was smooth and straightforward. The system is intuitive, which allowed our team to start using it quickly without complicated training. Customer support has been responsive and helpful whenever we’ve needed assistance. We use the platform frequently because it centralizes online ordering, customer data, and marketing tools in one place. It offers a strong set of features designed specifically for restaurants, and the integrations work well with our operations. Overall, it has been a powerful tool for increasing direct orders and improving our relationship with customers. Review collected by and hosted on G2.com.

Overall, the platform works very well. If there is one area for improvement, it would be expanding customization options and integrations with additional restaurant tools. More flexibility would allow restaurants to tailor the system even more to their specific operational needs. Review collected by and hosted on G2.com.

I use Owner.com to manage and build our website, branded loyalty app, and manage our SEO, as well as help with email and text marketing databases. They are on top of all the new trends and make sure the customer user experience is really well thought out. Their customer service is responsive and helps solve your issues quickly. Also, the initial setup was very easy, as they do a lot of the heavy lifting for you. Review collected by and hosted on G2.com.

One of the major downsides with the marketing side of Owner.com is that you aren't able to set up automatic or recurring campaigns based on customer behavior. This is a new feature I'd love for Owner.com to come out with as it would be super useful. Review collected by and hosted on G2.com.

I like that Owner.com gives restaurants a branded online ordering system that helps us keep a direct relationship with our customers instead of relying completely on third-party delivery platforms.

The website and ordering interface are clean and easy for customers to use, and it integrates well with our menu and online presence. Review collected by and hosted on G2.com.

One thing I don’t love is the 5% customer fee that is applied to both pickup and delivery orders. I understand the fee for delivery orders, but for pickup orders it feels less fair to customers since there is no delivery service involved. I think it would be better if pickup orders had a lower fee or no fee at all. Review collected by and hosted on G2.com.

Owner.com helped my business a lot by eliminating the 30% commission margins that all online delivery service take and their customer service experience is phenomenal they truly care about how your website will come out and the timeframe of getting It all set up is very quick. Review collected by and hosted on G2.com.

The fact that it is still a 3rd party platform, if they were to develop a POS system so everything can be in one place I think it'd really take off. Review collected by and hosted on G2.com.

The onboarding process is both fast and comprehensive. It was implemented really quickly. The application's user interface feels very intuitive, making it easy to navigate. In fact, I find the user experience to be better executed than what I’ve encountered with Doordash or Uber. While all these platforms aim to help manage orders, the difference in user experience between Doordash/Uber and Owner.com is striking. I have access to all my customers' information and all the data necessary to manage my restaurant efficiently. From the very first day, I noticed a clear difference. My online sales increased within the first week after onboarding. I am confident that things will continue to improve as I expand my brand’s reach through better SEO. I also spoke with some customers who placed orders, and they all reported having a great experience with the application. It is well integrated with my POS so the workflow hasn't changed. Great customer support so far. So far, I haven’t found anything I dislike. Review collected by and hosted on G2.com.

Perhaps an easier way to close or open my store. It's probably just something I missed but I really did not find anything that I do not like yet. Review collected by and hosted on G2.com.

I love how Owner.com allows both current and new customers to order directly from our website or app, eliminating long waits on the phone. The platform gives customers the freedom to customize their food orders and integrates our menu to exact specifications. It has significantly improved our customer relationships by enabling us to prepare orders exactly as our customers like them with detailed invoices showing pickup or delivery times. I have seen a 25% increase in sales in a short time. I love the website that Owner.com built for us; it feels authentic, with pictures of the restaurant, food items, and customer reviews. The delivery feature using third-party drivers has been a huge help, expanding our delivery area and allowing us to use our own drivers in other areas during peak times. The third-party drivers have been punctual and careful, making our customers very happy. Additionally, the 5% commission rate is probably the lowest available for such services. The initial setup was very easy once we had gathered the necessary information and documentation. Review collected by and hosted on G2.com.

I would like to have a feature in which third party drivers are required to upload or send pictures upon delivery not only for confirmation but to avoid any potential delays or customer complaints. We have only had one issue thus far in which customer claimed that food was not delivered to his residence. It could have been possible that the driver delivered to wrong address but without picture or evidence it is very hard to determine what happened. We had to refund the customer. Review collected by and hosted on G2.com.

I use Owner.com for my restaurant, and it has really helped me resume my online delivery business without needing to hire delivery drivers and drive online orders to my website. It's user-friendly and integrates with my POS system, making it easy to get up and running quickly. I like that the integration eliminates the need for data entry, which means less labor and better communication between customers and staff, creating a seamless experience. The platform generates marketing material, an online ordering app, and maintains constant communication with my customer base. I also noticed an increase in online Google reviews, thanks to the follow-up provided by Owner.com. Review collected by and hosted on G2.com.

I would have liked more website design options available, like multiple models to choose from, different design styles, more colors, and typefaces. Review collected by and hosted on G2.com.

What I like about Owner is that it was simple and easy to use, and the customer support was excellent. One of the biggest advantages was that I was able to create both a website and an app to effectively promote my business. Review collected by and hosted on G2.com.

What I didn’t like was that the app had some bugs that prevented customers from tracking their orders properly. There were also delays in the text message notifications for order updates, which sometimes caused confusion. Review collected by and hosted on G2.com.

I really like the streamlined process Owner.com provides. Their website and tech, especially the UX, is very customer-friendly, making it simple for customers to check out, which is exactly what customers need—just seeing the menu, a few clicks, and the order is ready. Another thing I appreciate is the way Owner.com helps with our visibility and ranking, thanks to their SEO platform and meta tags. Their onboarding was super smooth, thanks to Laura, our account manager. The photography service was a nice touch too, providing the best pictures of our restaurant and food. Integration with Square was perfect, ensuring that everything operates smoothly. Review collected by and hosted on G2.com.

I would like to rank faster in the SEO platform. The other thing that can be improved is they don't have a curbside option. So, like, implementing a curbside option would be very helpful for customers who don't want to get out of their cars. Also, we integrate with Square, and having just one-way integration is a bit limiting. A two-way integration to help with marking orders as complete would be beneficial. Review collected by and hosted on G2.com.

I love Owner.com for its easy-to-use, clean, and intuitive interface, which makes navigation a breeze without being overly complicated. The support from their team is extensive, with multiple people working on our project simultaneously, ensuring efficient communication across the various departments implementing the strategy for us. All departments communicated exceptionally well with each other throughout the process, which greatly facilitated the implementation of our project. Furthermore, the initial setup of Owner.com was very easy, taking only about two weeks to get up and running efficiently with the help of the numerous team members involved. I appreciate how quickly and efficiently they worked to implement our setup. Review collected by and hosted on G2.com.

I find that the results from their SEO efforts have not met our expected sales volume. Although they are doing some work in this area, it hasn't achieved the type of sales impact we were looking for. Additionally, their strategy seems to rely heavily on email marketing, and I think incorporating other traffic-driving methods like Google Ads or Facebook Ads would be beneficial. Moreover, their ecosystem is quite enclosed, which unfortunately means we can't integrate our existing loyalty program into their system. Review collected by and hosted on G2.com.