Owner.com Reviews & Product Details

The onboarding process is both fast and comprehensive. It was implemented really quickly. The application's user interface feels very intuitive, making it easy to navigate. In fact, I find the user experience to be better executed than what I’ve encountered with Doordash or Uber. While all these platforms aim to help manage orders, the difference in user experience between Doordash/Uber and Owner.com is striking. I have access to all my customers' information and all the data necessary to manage my restaurant efficiently. From the very first day, I noticed a clear difference. My online sales increased within the first week after onboarding. I am confident that things will continue to improve as I expand my brand’s reach through better SEO. I also spoke with some customers who placed orders, and they all reported having a great experience with the application. It is well integrated with my POS so the workflow hasn't changed. Great customer support so far. So far, I haven’t found anything I dislike. Review collected by and hosted on G2.com.

Perhaps an easier way to close or open my store. It's probably just something I missed but I really did not find anything that I do not like yet. Review collected by and hosted on G2.com.

I love Owner.com for its easy-to-use, clean, and intuitive interface, which makes navigation a breeze without being overly complicated. The support from their team is extensive, with multiple people working on our project simultaneously, ensuring efficient communication across the various departments implementing the strategy for us. All departments communicated exceptionally well with each other throughout the process, which greatly facilitated the implementation of our project. Furthermore, the initial setup of Owner.com was very easy, taking only about two weeks to get up and running efficiently with the help of the numerous team members involved. I appreciate how quickly and efficiently they worked to implement our setup. Review collected by and hosted on G2.com.

I find that the results from their SEO efforts have not met our expected sales volume. Although they are doing some work in this area, it hasn't achieved the type of sales impact we were looking for. Additionally, their strategy seems to rely heavily on email marketing, and I think incorporating other traffic-driving methods like Google Ads or Facebook Ads would be beneficial. Moreover, their ecosystem is quite enclosed, which unfortunately means we can't integrate our existing loyalty program into their system. Review collected by and hosted on G2.com.

The website is extremely user-friendly and makes ordering food a breeze. I really appreciate the loyalty program, which lets you earn points with every order and encourages customers to return. The site is packed with plenty of photos and provides excellent information about the restaurant. Improvements in search engine optimization and the Google page are noticeable. Overall, it truly feels like a one-stop shop. The customer service is also exceptional. Review collected by and hosted on G2.com.

I wish I had access to an account manager who could assist me in boosting my sales. Since I have only been with Owner for less than a month, it's difficult to determine whether I am seeing any results so far. The monthly cost feels high, especially since I haven't noticed any improvements yet. It might be helpful if the first three months were offered for free, so new users wouldn't risk losing money during the initial period. Review collected by and hosted on G2.com.

It keeps the whole process in-house, so restaurants don’t have to rely on third-party delivery services that take a big cut. The result is faster, more reliable service for customers and higher margins for the business. Review collected by and hosted on G2.com.

If I had to mention one aspect, it's that there is a slight learning curve at the beginning—not because the system is too complex, but because it offers much more functionality than a typical restaurant platform. After you become familiar with it, everything runs smoothly, but during the first week, you need to spend some time exploring all the features and getting everything set up just right. Review collected by and hosted on G2.com.

I love their onboarding process because they are very thorough and allow me to make any changes I feel necessary while also providing their professional opinion to create the best experience and outcome. I have 24/7 support, which is super convenient even at 1 am if anything comes up. I also have the authority to edit anything on the back end, which is a HUGE plus. The initial setup was super easy and convenient, and they're very on top of getting it set up right away. Review collected by and hosted on G2.com.

I can't think of anything bad, but maybe an option for a live chat and also to integrate with Checkmate so my sales taxes could be paid right away. Review collected by and hosted on G2.com.

I really value how Owner.com has positively impacted my pizzeria by attracting more customers and reducing reliance on third-party websites. Their platform makes my website not only more user-friendly but also significantly more attractive. The simplicity of the platform is a standout feature, making it easy to navigate and use without unnecessary complications. I also appreciate the excellent customer service provided, which enhances the overall experience. Owner.com streamlines tasks for me, allowing me to track sales, edit my menu effortlessly, and effectively market my business through text and email directly to my customers. This integration has boosted my business's efficiency and visibility, and I'm thrilled with how it has replaced previous platforms I used, offering more control and lower costs. The initial setup process was straightforward and easy, contrary to some challenges I faced initially, which were minor compared to the benefits reaped. Review collected by and hosted on G2.com.

I found the initial setup of my website using Owner.com to be somewhat challenging. I had to revisit the design to adjust images and descriptions myself, which indicates the initial setup could be improved. I feel that if the web designers allocated more time to the design aspects, it could have been perfect. Review collected by and hosted on G2.com.

I appreciate Owner.com's simplicity and ease of setup, which made launching our new website an incredibly straightforward process with just a few video calls. The platform's menu management is intuitive and efficient, especially with the use of the provided tablet. I love how Owner.com seamlessly incorporated our existing menu into the new website, improving its readability and visual appeal significantly compared to our previous one. Offering online ordering directly on our website, without redirecting to another site, enhances our customer experience greatly. I also like how the integrated SEO capabilities and customer marketing features of Owner.com solve major problems that our previous setup could not address. I find the initial traction very promising, as the transition from third-party apps has already started covering our costs, with minimal advertising so far. I am confident that the inclusion of conversation cards to drive further website traffic will enhance our customer conversion in the upcoming weeks. Review collected by and hosted on G2.com.

The cost is a bit high. Review collected by and hosted on G2.com.

I truly appreciate the website that Owner.com created for me. It looks very professional and visually appealing, capturing the essence of my restaurants with flash notes and grade. Their support team is incredibly helpful, assisting me with setting up the website efficiently. They even went the extra mile by sending a photographer to take professional pictures of the dishes, which they then uploaded to the site. This allowed me to focus on cooking while they handled the technical setup. The support I received ensured that the initial setup was smooth and stress-free. With Owner.com, I can present a polished and professional online presence effortlessly. Review collected by and hosted on G2.com.

I believe Owner.com could improve the capacity for the number of printers that can print out to the kitchen. Review collected by and hosted on G2.com.

I am able to view sales in real time and keep track of customer orders. Managing my menu is straightforward, and it's simple to monitor inventory as well. The app is user-friendly, and customer support is available around the clock. Review collected by and hosted on G2.com.

Since my restaurant specializes in Thai cuisine, I need to offer a wider variety of meat, rice, and spice level options. It took a few adjustments to get everything set up the way I wanted. Review collected by and hosted on G2.com.

I find Owner.com very user friendly, which I really appreciate. In the owner dashboard, I use pretty much everything to see where the traffic is coming from, whether it's direct customers, website visitors, or through Google SEO. I also use the delivery drivers feature as needed. I thought it was really good that we can email and text our customers. The setup was pretty easy for the most part, with only a couple of hiccups. Review collected by and hosted on G2.com.

I think their support via email is very slow. It can take days to reply, and that can be improved. Calling them is a lot quicker to get support and finish things, but sometimes an email is easier. Review collected by and hosted on G2.com.