UrbanPiper Reviews & Product Details

They have very good saas product if they add necessary feature into that, it will be very useful as a consumer Review collected by and hosted on G2.com.

I don't like honestly is late response. When there is an issue we need to contact Support team. Drop a mail, then it will take 24 to 48 hours for the resolution. Then in the meantime we already lost so much of business because of small error, if they can help us to fix the issue immediately, I would really appreciate Review collected by and hosted on G2.com.

Wide coverage of the essentials

Continuous efforts to build more relevant products

A few folks who take ownership and make up for the shortfalls for other support functions. Review collected by and hosted on G2.com.

Frequent technical issues & awfully long duration to have a clear RCA

Guided Navigation/Updation in a few cases which could make or break a menu push or any other activity

Not exactly a disliking attribute, but the catalogue management easiness can be further improved. Review collected by and hosted on G2.com.

We have been using UrbanPiper for our business, and we are thoroughly impressed with several aspects of the platform. Firstly, the user-friendly interface has streamlined our operations, making it incredibly easy to manage orders, track inventory, and analyze sales data. Review collected by and hosted on G2.com.

Furthermore, although the customer support is generally excellent, there were a couple of instances where response times were longer than expected. Streamlining the support process and ensuring consistently quick responses would contribute to an even more positive user experience.(Alreways we need to depands on our POC) Review collected by and hosted on G2.com.

A variety of services provided, making a hassle free approach to data analysis . The poc's are actively available to sort out any issues or obstacles . Review collected by and hosted on G2.com.

I find it a little complicated to use that other platforms. Some processes can be a little cumbersome and not very user friendly . Review collected by and hosted on G2.com.

UrbanPiper is its user-friendly interface and seamless integration capabilities, making it effortless for QSR businesses to manage our kitchen operations efficiently. Additionally, its robust features such as order management and inventory tracking streamline processes, enhancing overall productivity. Review collected by and hosted on G2.com.

One aspect We dislike about UrbanPiper is the time it takes for bulk actions, often resulting in timeouts and failed processes, which can be frustrating. Improving the efficiency of bulk actions could enhance the overall user experience significantly. Review collected by and hosted on G2.com.

Urban Piper has worked with us for various years. They have a resilience and adaptabilty to our business, we have been able to create our digital channels with the support of the Urban Piper team and they have a great team of account managers that support our business on our day to day necessities. Review collected by and hosted on G2.com.

The initial stages of set up were challenging during pandemic, but we have mananeg to find WOW to sort our processes. Review collected by and hosted on G2.com.

A responsive account manager dedicatedly working towards resolving any sort of queries raised by the brand Om Sweets. Review collected by and hosted on G2.com.

No such downsides as such, but would appreciate if support is equally available for anything raised even during the weekend. Review collected by and hosted on G2.com.

Urbanpiper is the best POS which provides the best integration with Swiggy & Zomato. The reports & insights Urbanpiper is providing currently is not available at any of the other POS companies. Review collected by and hosted on G2.com.

They need little bit of improvement in their Retail sales Module. Review collected by and hosted on G2.com.

Their focussed support and continuous improvement of the product. The ability to integrate to Urban Piper platform is great. It is very easy to use and their implementation team is very helpful. Customer support is also very good. Review collected by and hosted on G2.com.

They can further improve their documentation with more details of how the plaform can help the F&B team Review collected by and hosted on G2.com.

The system is exceptionally user-friendly. I have been utilizing it for the past five years, and it has consistently improved with the addition of new features over time. Ritik Saxena, our POC, has consistently provided assistance whenever needed, regardless of the time or day. The customer support team has been valuable, and the availability of 24/7 support is particularly beneficial. Review collected by and hosted on G2.com.

Additional features are needed, such as city-specific multiple pricing and the ability to have multiple menus with permissible combinations. Nevertheless, the platform, on the whole, is extremely easy to use and user-friendly. Review collected by and hosted on G2.com.